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<br /> DEALER EDITION / JULY 2016<br /> TESLA IS:<br /> a) innovative<br /> b) a threat to dealers<br /> c) lousy at selling cars<br /> d) all of the above<br /> SEE OUR COVER PACKAGE FOR THE ANSWERS<br /> FORUM: PROFILE:<br /> Minivans could become Now I lay me down to sleep<br /> self-driver of choice – at the dealership<br /> JULY 2016<br /> Volume 48, Number 7<br /> ON THE COVER<br /> SMALL COMPANY,<br /> BIG WAVES 24<br /> For a small auto company, Tesla makes big waves.<br /> Our cover package on the EV maker looks at its<br /> unconventional retailing, challenges to the franchised<br /> dealer system and lowly mystery-shopping scores.<br /> 2 | JULY 2016<br /> WARDSAUTO<br /> 8 10 36<br /> PEOPLE PROFILE END<br /> GAME<br /> Now I Lay<br /> Beware<br /> Me Down<br /> Millennial<b<a title="July 2016 page 1" href="http://viewer.zmags.com/publication/0350816d?page=1"> DEALER EDITION / JULY 2016 TESLA IS: a) inn</a> <a title="July 2016 page 2" href="http://viewer.zmags.com/publication/0350816d?page=2"> JULY 2016 Volume 48, Number 7 </a> <a title="July 2016 page 3" href="http://viewer.zmags.com/publication/0350816d?page=3"> 8 10 36 PEOPLE PROFILE </a> <a title="July 2016 page 4" href="http://viewer.zmags.com/publication/0350816d?page=4"> We welcome readers' feedback, </a> <a title="July 2016 page 5" href="http://viewer.zmags.com/publication/0350816d?page=5"> EARLY FUTURISTIC RENDERING OF SELF-DRIVING-CAR LI</a> <a title="July 2016 page 6" href="http://viewer.zmags.com/publication/0350816d?page=6"> EDITOR'S FORUM Spacious minivan interior</a> <a title="July 2016 page 7" href="http://viewer.zmags.com/publication/0350816d?page=7"> sequent conversions Galpin did included installin</a> <a title="July 2016 page 8" href="http://viewer.zmags.com/publication/0350816d?page=8"> PEOPLE POWERED BY PENTON WARDS AUTOMOTIVE GROU</a> <a title="July 2016 page 9" href="http://viewer.zmags.com/publication/0350816d?page=9"> - . 0/* 2.' // -. ❜ ✷✷✷✷✷✷✷✷✷✷✷ ✷✷ ✷✷✱✷✱</a> <a title="July 2016 page 10" href="http://viewer.zmags.com/publication/0350816d?page=10"> PROFILE Now I Lay Me Down to Sleep – AT THE </a> <a title="July 2016 page 11" href="http://viewer.zmags.com/publication/0350816d?page=11"> J essica Germain's </a> <a title="July 2016 page 12" href="http://viewer.zmags.com/publication/0350816d?page=12"> PROFILE CLICK TO WATCH: Throu</a> <a title="July 2016 page 13" href="http://viewer.zmags.com/publication/0350816d?page=13"> </a> <a title="July 2016 page 14" href="http://viewer.zmags.com/publication/0350816d?page=14"> PROFILE B eing the boss's daug</a> <a title="July 2016 page 15" href="http://viewer.zmags.com/publication/0350816d?page=15"> CLICK TO WATCH: Jessica Germain and her younger b</a> <a title="July 2016 page 16" href="http://viewer.zmags.com/publication/0350816d?page=16"> FINANCE & INSURANCE What F&I</a> <a title="July 2016 page 17" href="http://viewer.zmags.com/publication/0350816d?page=17"> formance and foster more col- laboration, give ev</a> <a title="July 2016 page 18" href="http://viewer.zmags.com/publication/0350816d?page=18"> FINANCE & INSURANCE </a> <a title="July 2016 page 19" href="http://viewer.zmags.com/publication/0350816d?page=19"> Mobilize Your Showroom. Keep your customers conne</a> <a title="July 2016 page 20" href="http://viewer.zmags.com/publication/0350816d?page=20"> WARDSAUTO F&I 150 Note: The</a> <a title="July 2016 page 21" href="http://viewer.zmags.com/publication/0350816d?page=21"> WARDSAUTO F&I 150 Rank Dealershi</a> <a title="July 2016 page 22" href="http://viewer.zmags.com/publication/0350816d?page=22"> WARDSAUTO F&I 150 Note: The</a> <a title="July 2016 page 23" href="http://viewer.zmags.com/publication/0350816d?page=23"> WARDSAUTO F&I 150 Rank Dealershi</a> <a title="July 2016 page 24" href="http://viewer.zmags.com/publication/0350816d?page=24"> COVER STORY Small Company, BIG WAVES For a sm</a> <a title="July 2016 page 25" href="http://viewer.zmags.com/publication/0350816d?page=25"> features Tesla's 7-seat Model X CUV, along with i</a> <a title="July 2016 page 26" href="http://viewer.zmags.com/publication/0350816d?page=26"> COVER STORY “makes sen</a> <a title="July 2016 page 27" href="http://viewer.zmags.com/publication/0350816d?page=27"> Monica, or jump online and place their orders on </a> <a title="July 2016 page 28" href="http://viewer.zmags.com/publication/0350816d?page=28"> COVER STORY Mystery Shopping Study Puts Tesla </a> <a title="July 2016 page 29" href="http://viewer.zmags.com/publication/0350816d?page=29"> processes, such as asking qualify- ing questions </a> <a title="July 2016 page 30" href="http://viewer.zmags.com/publication/0350816d?page=30"> COVER STORY ÒTher</a> <a title="July 2016 page 31" href="http://viewer.zmags.com/publication/0350816d?page=31"> average for each of the past five years: Chevrole</a> <a title="July 2016 page 32" href="http://viewer.zmags.com/publication/0350816d?page=32"> COVER STORY He</a> <a title="July 2016 page 33" href="http://viewer.zmags.com/publication/0350816d?page=33"> supporters say the laws fly in the face of free e</a> <a title="July 2016 page 34" href="http://viewer.zmags.com/publication/0350816d?page=34"> COVER STORY of consume</a> <a title="July 2016 page 35" href="http://viewer.zmags.com/publication/0350816d?page=35"> PROFIT CENTERS FIXED OPERATIONS Dealers Ligh</a> <a title="July 2016 page 36" href="http://viewer.zmags.com/publication/0350816d?page=36"> END GAME By Drew Winter Beware Millennial S</a> <a title="July 2016 page 37" href="http://viewer.zmags.com/publication/0350816d?page=37"> I n 2005, Jim Press, then </a> <a title="July 2016 page 38" href="http://viewer.zmags.com/publication/0350816d?page=38"> END GAME </a> <a title="July 2016 page 39" href="http://viewer.zmags.com/publication/0350816d?page=39"> Market research provides valu- able insights i</a>