<br />
Understanding and<br />
Managing Patient Fear<br />
in the Hospital Setting<br />
Darien Kadens, PhD, MBA,<br />
Director of Healthcare Research, Sodexo<br />
Lisa Herms, MSc, Research Analyst, Sodexo<br />
Few regard being in the hospital as a pleasant<br />
experience. A hospital stay is usually associated with<br />
a dual burden — the unpleasantness of the condition<br />
causing the hospitalization, as well as the discomfort<br />
associated with the state of being in a hospital. Medical<br />
research and increasingly also patient engagement can<br />
help speed and alleviate the first issue. To mitigate the<br />
second concern, hospital staff and administrators can<br />
make valuable contributions.<br />
Health care that is patient-centered is increasingly<br />
acknowledged as an essential foundation to improve not<br />
only patient satisfaction, but also safety and clinical<br />
outcomes. The Affordable Care Act (ACA) repeatedly<br />
refers to pa<a title="Understanding and Managing Patient Fear in the Hospital Setting page 1" href="http://viewer.zmags.com/publication/0351c0e8?page=1"> Understanding and Managing Patient Fear in the Ho</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 2" href="http://viewer.zmags.com/publication/0351c0e8?page=2"> Few regard being in the hospital as a pleasant ex</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 3" href="http://viewer.zmags.com/publication/0351c0e8?page=3"> Table 1 The Patient Empathy Project – Top Patient</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 4" href="http://viewer.zmags.com/publication/0351c0e8?page=4"> Communication, respect, courtesy, and empathy — o</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 5" href="http://viewer.zmags.com/publication/0351c0e8?page=5"> 6 Patient Families At any given moment in time in</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 6" href="http://viewer.zmags.com/publication/0351c0e8?page=6"> 1.3 Consequences of Patient Fear Fear, though a n</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 7" href="http://viewer.zmags.com/publication/0351c0e8?page=7"> Patient involvement and communication are also ke</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 8" href="http://viewer.zmags.com/publication/0351c0e8?page=8"> patient wants a private room but to explicitly as</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 9" href="http://viewer.zmags.com/publication/0351c0e8?page=9"> meal plan, or transportation and home maintenance</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 10" href="http://viewer.zmags.com/publication/0351c0e8?page=10"> REFERENCES 1. Millenson, M., & Macri, J. (2012</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 11" href="http://viewer.zmags.com/publication/0351c0e8?page=11"> 25. Wagley, L., & Newton, S. (2010). Emergency Nu</a>
<a title="Understanding and Managing Patient Fear in the Hospital Setting page 12" href="http://viewer.zmags.com/publication/0351c0e8?page=12"> </a>