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<br /> <br /> AUR P\Z]YRaR NYY\f dURRY<br /> _RSb_OV`UZR[a `\YbaV\[<br /> Ë :Ë#Ë,2 0:Ë+-# 2 0.Ë-# Ë0 Ë2 ¾.Ë !Ë.2++ -Ë#Ë. -0Ë- +-Ë.:.0 .Ë<br /> Ë<br /> 2-!0 Ë0#Ë 9 . Ë0 -Ë. .Ë+-#0ˆ !Ë#++#-02!0 .<br /> Ë<br /> 7 -:0!Ë:#2Ë! 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Welcome to issue 3 of our </a> <a title="Autumn 2011 Magazine page 4" href="http://viewer.zmags.com/publication/04a26b66?page=4"> Our World. Your Solution. Its the same the whole</a> <a title="Autumn 2011 Magazine page 5" href="http://viewer.zmags.com/publication/04a26b66?page=5"> ABP Club update Mark Bull, Director ABP Club O</a> <a title="Autumn 2011 Magazine page 6" href="http://viewer.zmags.com/publication/04a26b66?page=6"> Allianz Insurance– the complete story behind thei</a> <a title="Autumn 2011 Magazine page 7" href="http://viewer.zmags.com/publication/04a26b66?page=7"> BMW branded sales, service and claims capability </a> <a title="Autumn 2011 Magazine page 8" href="http://viewer.zmags.com/publication/04a26b66?page=8"> The Office of Fair Trading (OFT) issues ‘Call for</a> <a title="Autumn 2011 Magazine page 9" href="http://viewer.zmags.com/publication/04a26b66?page=9"> The OFT will be focusing on the role that price c</a> <a title="Autumn 2011 Magazine page 10" href="http://viewer.zmags.com/publication/04a26b66?page=10"> 23. If you operate an approved repairer sc</a> <a title="Autumn 2011 Magazine page 11" href="http://viewer.zmags.com/publication/04a26b66?page=11"> </a> <a title="Autumn 2011 Magazine page 12" href="http://viewer.zmags.com/publication/04a26b66?page=12"> Government response to the House of Commons Trans</a> <a title="Autumn 2011 Magazine page 13" href="http://viewer.zmags.com/publication/04a26b66?page=13"> The Committee even examined the subject of “steer</a> <a title="Autumn 2011 Magazine page 14" href="http://viewer.zmags.com/publication/04a26b66?page=14"> used social networks to promote its "Stay Insured</a> <a title="Autumn 2011 Magazine page 15" href="http://viewer.zmags.com/publication/04a26b66?page=15"> YOUR TUITION COSTS PAID - QUALIFIED TECHNICIANS W</a> <a title="Autumn 2011 Magazine page 16" href="http://viewer.zmags.com/publication/04a26b66?page=16"> </a> <a title="Autumn 2011 Magazine page 17" href="http://viewer.zmags.com/publication/04a26b66?page=17"> Government introduces referral fee ban On 9 Septe</a> <a title="Autumn 2011 Magazine page 18" href="http://viewer.zmags.com/publication/04a26b66?page=18"> The future is shining bright for Farécla Farécla </a> <a title="Autumn 2011 Magazine page 19" href="http://viewer.zmags.com/publication/04a26b66?page=19"> Farécla specialise in surface finishing and work </a> <a title="Autumn 2011 Magazine page 20" href="http://viewer.zmags.com/publication/04a26b66?page=20"> 100% BRIT</a> <a title="Autumn 2011 Magazine page 21" href="http://viewer.zmags.com/publication/04a26b66?page=21"> Courtesy: still such a common commodity…? Circle</a> <a title="Autumn 2011 Magazine page 22" href="http://viewer.zmags.com/publication/04a26b66?page=22"> The vehicle repair industry and that deluge of ne</a> <a title="Autumn 2011 Magazine page 23" href="http://viewer.zmags.com/publication/04a26b66?page=23"> Production volumes are limited in the first insta</a> <a title="Autumn 2011 Magazine page 24" href="http://viewer.zmags.com/publication/04a26b66?page=24"> Malcolm Banner has recently been appointed as Com</a> <a title="Autumn 2011 Magazine page 25" href="http://viewer.zmags.com/publication/04a26b66?page=25"> most remote areas of Scotland and Wales and also </a> <a title="Autumn 2011 Magazine page 26" href="http://viewer.zmags.com/publication/04a26b66?page=26"> Clive Rolfe looks back on 20 years involvement w</a> <a title="Autumn 2011 Magazine page 27" href="http://viewer.zmags.com/publication/04a26b66?page=27"> Designed by PineTree Consulting, ActiveWeb is an </a> <a title="Autumn 2011 Magazine page 28" href="http://viewer.zmags.com/publication/04a26b66?page=28"> Claims Management and The Ministry of Justice The</a> <a title="Autumn 2011 Magazine page 29" href="http://viewer.zmags.com/publication/04a26b66?page=29"> This gives an average turnover of £180,000 a year</a> <a title="Autumn 2011 Magazine page 30" href="http://viewer.zmags.com/publication/04a26b66?page=30"> For further information contact Steve Paver t: 0</a> <a title="Autumn 2011 Magazine page 31" href="http://viewer.zmags.com/publication/04a26b66?page=31"> The ABP POWER LIST TOP 30 1 David Mills</a> <a title="Autumn 2011 Magazine page 32" href="http://viewer.zmags.com/publication/04a26b66?page=32"> THE ABP POWER LIST 2011 number TWO Rob Smale – </a> <a title="Autumn 2011 Magazine page 33" href="http://viewer.zmags.com/publication/04a26b66?page=33"> THE ABP POWER LIST 2011 number TEN Ian Thompson</a> <a title="Autumn 2011 Magazine page 34" href="http://viewer.zmags.com/publication/04a26b66?page=34"> THE ABP POWER LIST 2011 Number 23: Eamonn Dunn</a> <a title="Autumn 2011 Magazine page 35" href="http://viewer.zmags.com/publication/04a26b66?page=35"> </a> <a title="Autumn 2011 Magazine page 36" href="http://viewer.zmags.com/publication/04a26b66?page=36"> 2 Octocoat and Octobase Eco Octocoat and Octoba</a> <a title="Autumn 2011 Magazine page 37" href="http://viewer.zmags.com/publication/04a26b66?page=37"> A review of the Financial Ombudsman Service The F</a> <a title="Autumn 2011 Magazine page 38" href="http://viewer.zmags.com/publication/04a26b66?page=38"> The ratings war by Tom Hadfield How the</a> <a title="Autumn 2011 Magazine page 39" href="http://viewer.zmags.com/publication/04a26b66?page=39"> industry – both Kitemark.com and Carbodyshops.co.</a> <a title="Autumn 2011 Magazine page 40" href="http://viewer.zmags.com/publication/04a26b66?page=40"> Hybrid and electric vehicles Frank Harvey, MD of</a> <a title="Autumn 2011 Magazine page 41" href="http://viewer.zmags.com/publication/04a26b66?page=41"> The VDA should have an understanding of the diffe</a> <a title="Autumn 2011 Magazine page 42" href="http://viewer.zmags.com/publication/04a26b66?page=42"> 10 years in accident management Easi-Drive, one </a> <a title="Autumn 2011 Magazine page 43" href="http://viewer.zmags.com/publication/04a26b66?page=43"> “Once we started dealing directly with bodyshops </a> <a title="Autumn 2011 Magazine page 44" href="http://viewer.zmags.com/publication/04a26b66?page=44"> 4CKUGVJGDCTQP RGTHQTOCPEG Like the best athletes,</a> <a title="Autumn 2011 Magazine page 45" href="http://viewer.zmags.com/publication/04a26b66?page=45"> Going for GOLD Next month, two young technicians </a> <a title="Autumn 2011 Magazine page 46" href="http://viewer.zmags.com/publication/04a26b66?page=46"> Squad UK. This is the team that is then coached t</a> <a title="Autumn 2011 Magazine page 47" href="http://viewer.zmags.com/publication/04a26b66?page=47"> </a> <a title="Autumn 2011 Magazine page 48" href="http://viewer.zmags.com/publication/04a26b66?page=48"> </a> <a title="Autumn 2011 Magazine page 49" href="http://viewer.zmags.com/publication/04a26b66?page=49"> Financial results section Results round-up A bus</a> <a title="Autumn 2011 Magazine page 50" href="http://viewer.zmags.com/publication/04a26b66?page=50"> Insurance Companies (continued) RSA Insurance:</a> <a title="Autumn 2011 Magazine page 51" href="http://viewer.zmags.com/publication/04a26b66?page=51"> Insurance Companies (continued) Ageas (inc Tes</a> <a title="Autumn 2011 Magazine page 52" href="http://viewer.zmags.com/publication/04a26b66?page=52"> Accident Management Company AI Claims Solutions</a> <a title="Autumn 2011 Magazine page 53" href="http://viewer.zmags.com/publication/04a26b66?page=53"> </a> <a title="Autumn 2011 Magazine page 54" href="http://viewer.zmags.com/publication/04a26b66?page=54"> Don't let a little scratch hurt you Minor chips</a> <a title="Autumn 2011 Magazine page 55" href="http://viewer.zmags.com/publication/04a26b66?page=55"> How to survive an alligator attack! A&J Lawren</a> <a title="Autumn 2011 Magazine page 56" href="http://viewer.zmags.com/publication/04a26b66?page=56"> The good news is help is out there. Several organ</a> <a title="Autumn 2011 Magazine page 57" href="http://viewer.zmags.com/publication/04a26b66?page=57"> The Referral Process just got easier ... Drive </a> <a title="Autumn 2011 Magazine page 58" href="http://viewer.zmags.com/publication/04a26b66?page=58"> Rescue me – avoiding the write-off At a time whe</a> <a title="Autumn 2011 Magazine page 59" href="http://viewer.zmags.com/publication/04a26b66?page=59"> jobs are `slipping the net'. This process is sens</a> <a title="Autumn 2011 Magazine page 60" href="http://viewer.zmags.com/publication/04a26b66?page=60"> JANUARY Retail car sales recovered in the way th</a> <a title="Autumn 2011 Magazine page 61" href="http://viewer.zmags.com/publication/04a26b66?page=61"> MAY Following the extended holiday period many d</a> <a title="Autumn 2011 Magazine page 62" href="http://viewer.zmags.com/publication/04a26b66?page=62"> CLASSIFIEDS Proffessional Tools for Bodyshop Prof</a> <a title="Autumn 2011 Magazine page 63" href="http://viewer.zmags.com/publication/04a26b66?page=63"> Motor Trade Insurance Specialists </a> <a title="Autumn 2011 Magazine page 64" href="http://viewer.zmags.com/publication/04a26b66?page=64"> # *! % % + "#!' *!&#$ !( "#! </a>