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<br /> ISSUE 7 | SEPTEMBER 2016<br /> M&S: TURNING LOGISTICS<br /> TO FACE THE CUSTOMER<br /> Adrian Harris, Director of Multi-channel Logistics, Marks & Spencer<br /> on the impact of omnichannel on the retailer's logistics operations, p10<br /> Inside our `Collaboration' edition:<br /> ] Retail review: New Look, p20<br /> ] Sustaining London deliveries, p32<br /> ] Putting pressure on 3PLs, p36<br /> ] When retailers collaborate, p39<br /> NEXT FROM EDELIVERY<br /> eDelivery Conference 11 October 2016<br /> Full details on p27 and online at<br /> Full details at edeliveryexpo.com<br /> edeliveryconference.com<br /> <br /> <br /> <br /> Contents<br /> ISSUE 7 | SEPTEMBER 2016<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@edelivery.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Lydia Cooke<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Marvin Roberts<br /> Tel: 020 7933 899<a title="eDelivery - Issue 7 - September 2016 page 1" href="http://viewer.zmags.com/publication/059e51a3?page=1"> ISSUE 7 | SEPTEMBER 2016 M&S: TURN</a> <a title="eDelivery - Issue 7 - September 2016 page 2" href="http://viewer.zmags.com/publication/059e51a3?page=2"> </a> <a title="eDelivery - Issue 7 - September 2016 page 3" href="http://viewer.zmags.com/publication/059e51a3?page=3"> </a> <a title="eDelivery - Issue 7 - September 2016 page 4" href="http://viewer.zmags.com/publication/059e51a3?page=4"> </a> <a title="eDelivery - Issue 7 - September 2016 page 5" href="http://viewer.zmags.com/publication/059e51a3?page=5"> Contents ISSUE 7 | SEPTEMBER 2016 Edit</a> <a title="eDelivery - Issue 7 - September 2016 page 6" href="http://viewer.zmags.com/publication/059e51a3?page=6"> 4 welcome Editor's Comment </a> <a title="eDelivery - Issue 7 - September 2016 page 7" href="http://viewer.zmags.com/publication/059e51a3?page=7"> </a> <a title="eDelivery - Issue 7 - September 2016 page 8" href="http://viewer.zmags.com/publication/059e51a3?page=8"> 6 news Alison Clements highlights recent indus</a> <a title="eDelivery - Issue 7 - September 2016 page 9" href="http://viewer.zmags.com/publication/059e51a3?page=9"> PREPARE YOUR PACKAGING FOR EXPECTED AND UNEXPECT</a> <a title="eDelivery - Issue 7 - September 2016 page 10" href="http://viewer.zmags.com/publication/059e51a3?page=10"> 8 news AMAZON UPDATE A THaVUPZ[VJYLH[LTVYL[OH</a> <a title="eDelivery - Issue 7 - September 2016 page 11" href="http://viewer.zmags.com/publication/059e51a3?page=11"> GROCERY UPDATE Morrisons is to roll out a full na</a> <a title="eDelivery - Issue 7 - September 2016 page 12" href="http://viewer.zmags.com/publication/059e51a3?page=12"> 10 interview M&S: Turning logistics to fac</a> <a title="eDelivery - Issue 7 - September 2016 page 13" href="http://viewer.zmags.com/publication/059e51a3?page=13"> “The opportunity that Shop Your :D\SURYLGHVLVWDNL</a> <a title="eDelivery - Issue 7 - September 2016 page 14" href="http://viewer.zmags.com/publication/059e51a3?page=14"> made to ORDER Dealing with multiple carriers can </a> <a title="eDelivery - Issue 7 - September 2016 page 15" href="http://viewer.zmags.com/publication/059e51a3?page=15"> interview 13 Customer data, collect</a> <a title="eDelivery - Issue 7 - September 2016 page 16" href="http://viewer.zmags.com/publication/059e51a3?page=16"> 14 interview and retai</a> <a title="eDelivery - Issue 7 - September 2016 page 17" href="http://viewer.zmags.com/publication/059e51a3?page=17"> in hugely detailed plans to make sure we've accou</a> <a title="eDelivery - Issue 7 - September 2016 page 18" href="http://viewer.zmags.com/publication/059e51a3?page=18"> 16 dashboard Who's offering leading logist</a> <a title="eDelivery - Issue 7 - September 2016 page 19" href="http://viewer.zmags.com/publication/059e51a3?page=19"> for free delivery to a minimum spend of £10 for b</a> <a title="eDelivery - Issue 7 - September 2016 page 20" href="http://viewer.zmags.com/publication/059e51a3?page=20"> 18 research Research eDelivery's sis</a> <a title="eDelivery - Issue 7 - September 2016 page 21" href="http://viewer.zmags.com/publication/059e51a3?page=21"> research 19 Sweden. German trader</a> <a title="eDelivery - Issue 7 - September 2016 page 22" href="http://viewer.zmags.com/publication/059e51a3?page=22"> 20 retail review LEADERBOARDDelivery Coll</a> <a title="eDelivery - Issue 7 - September 2016 page 23" href="http://viewer.zmags.com/publication/059e51a3?page=23"> day pick up as well as increasing collection opti</a> <a title="eDelivery - Issue 7 - September 2016 page 24" href="http://viewer.zmags.com/publication/059e51a3?page=24"> 22 collaboration: supply chain The followin</a> <a title="eDelivery - Issue 7 - September 2016 page 25" href="http://viewer.zmags.com/publication/059e51a3?page=25"> geographic forward or reverse movements. It is in</a> <a title="eDelivery - Issue 7 - September 2016 page 26" href="http://viewer.zmags.com/publication/059e51a3?page=26"> </a> <a title="eDelivery - Issue 7 - September 2016 page 27" href="http://viewer.zmags.com/publication/059e51a3?page=27"> </a> <a title="eDelivery - Issue 7 - September 2016 page 28" href="http://viewer.zmags.com/publication/059e51a3?page=28"> </a> <a title="eDelivery - Issue 7 - September 2016 page 29" href="http://viewer.zmags.com/publication/059e51a3?page=29"> </a> <a title="eDelivery - Issue 7 - September 2016 page 30" href="http://viewer.zmags.com/publication/059e51a3?page=30"> 28 now & next eDelivery Conference11 Octob</a> <a title="eDelivery - Issue 7 - September 2016 page 31" href="http://viewer.zmags.com/publication/059e51a3?page=31"> logistics team thinks about the end customers but</a> <a title="eDelivery - Issue 7 - September 2016 page 32" href="http://viewer.zmags.com/publication/059e51a3?page=32"> 30 now & next multichannel after sales mana</a> <a title="eDelivery - Issue 7 - September 2016 page 33" href="http://viewer.zmags.com/publication/059e51a3?page=33"> Of course, the full extent of Sainsbury's acq</a> <a title="eDelivery - Issue 7 - September 2016 page 34" href="http://viewer.zmags.com/publication/059e51a3?page=34"> 32 FROODERUDWLRQ IXOÀOPHQW Sustaining Lon</a> <a title="eDelivery - Issue 7 - September 2016 page 35" href="http://viewer.zmags.com/publication/059e51a3?page=35"> Westminster, aimed at reducing congestion and emi</a> <a title="eDelivery - Issue 7 - September 2016 page 36" href="http://viewer.zmags.com/publication/059e51a3?page=36"> 34 FROODERUDWLRQ IXOÀOPHQW </a> <a title="eDelivery - Issue 7 - September 2016 page 37" href="http://viewer.zmags.com/publication/059e51a3?page=37"> Improve your capabilities to fulfill online orders</a> <a title="eDelivery - Issue 7 - September 2016 page 38" href="http://viewer.zmags.com/publication/059e51a3?page=38"> 36 collaboration: warehouse The following g</a> <a title="eDelivery - Issue 7 - September 2016 page 39" href="http://viewer.zmags.com/publication/059e51a3?page=39"> doing more work for online retailers for less rew</a> <a title="eDelivery - Issue 7 - September 2016 page 40" href="http://viewer.zmags.com/publication/059e51a3?page=40"> netdespatch.com/contact Parcel shipping made eas</a> <a title="eDelivery - Issue 7 - September 2016 page 41" href="http://viewer.zmags.com/publication/059e51a3?page=41"> collaboration: returns 39 Passing trend or</a> <a title="eDelivery - Issue 7 - September 2016 page 42" href="http://viewer.zmags.com/publication/059e51a3?page=42"> 40 collaboration: returns </a> <a title="eDelivery - Issue 7 - September 2016 page 43" href="http://viewer.zmags.com/publication/059e51a3?page=43"> CLICK AND COLLECT THE ESSENTIAL RETAIL CHOICE D</a> <a title="eDelivery - Issue 7 - September 2016 page 44" href="http://viewer.zmags.com/publication/059e51a3?page=44"> 42 FROODERUDWLRQ WHOHPDWLFV The sharin</a> <a title="eDelivery - Issue 7 - September 2016 page 45" href="http://viewer.zmags.com/publication/059e51a3?page=45"> operations, allowing partners to share data while</a> <a title="eDelivery - Issue 7 - September 2016 page 46" href="http://viewer.zmags.com/publication/059e51a3?page=46"> </a> <a title="eDelivery - Issue 7 - September 2016 page 47" href="http://viewer.zmags.com/publication/059e51a3?page=47"> insight 45 Brexit: oppo</a> <a title="eDelivery - Issue 7 - September 2016 page 48" href="http://viewer.zmags.com/publication/059e51a3?page=48"> 46 insight However, as </a> <a title="eDelivery - Issue 7 - September 2016 page 49" href="http://viewer.zmags.com/publication/059e51a3?page=49"> Dynamic scheduling is fast-becoming a must-have </a> <a title="eDelivery - Issue 7 - September 2016 page 50" href="http://viewer.zmags.com/publication/059e51a3?page=50"> FIND OUT MORE ABOUT OUR UNIQUE APPROACH TO E-COMM</a>