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Best regards
Zmags
<br /> THE UK’S NUMBER ONE CUSTOMER CONTACT MAGAZINE<br /> www.callcentre.co.uk<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> DIGITAL EDITION<br /> <br /> silentcalls<br /> Whensilenceisnotgolden<br /> A14-pagespecialreport<br /> <br /> THIS ISSUE<br /> JULY/AUGUST 2010<br /> Inbound<br /> P02Governmentcallcentressettochange<br /> Silentcallspecial<br /> P07Whatnextfortheoutboundindustry?<br /> Executivefocus<br /> P21Heroicthinking<br /> c mment<br /> Somepersonalthoughtsfromtheeditor<br /> <br /> Turnitoff<br /> BOTHKIDSAREcrying.Oneofthemiscarryingaroundinhis<br /> nappyastinkwhichwouldmakeadustmancry.Themilkon<br /> thehobhaslongsinceturnedintovapourandthepotisnowas<br /> blackasabouncer’ssoul.Inex
THE UK’S NUMBER ONE CUSTOMER CONTACT MAGAZINE
THE UK’S NUMBER ONE CUSTOMER CONTACT MAGAZINE
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SILENT 07CALLSPECIAL08
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SILENT CALL SPECIALOutbounddiallers,thelawandav
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SILENT CALL SPECIAL Bewarethescheduled callbac
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SILENT CALL SPECIAL TMfinancial
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SILENT CALL SPECIAL
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Getting involved in Strip4Shelter is easy. Team u
SILENT CALL SPECIALTheperfectoutboundcampaignH
SILENT CALL SPECIALTheperfectoutboundcampaignH
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SILENT CALL SPECIAL20Nonetheless,predictivedial
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