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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> September, 2012 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 23, Issue 9<br /> THINKING OUTSIDE<br /> THE ‘BOX’<br /> THE BIG BOX SUPER<br /> STORES, THAT IS!<br /> PLESSERS APPLIANCES<br /> AND ELECTRONICS<br /> SHOWROOM SPOTLIGHT<br /> HOSPITALITY<br /> DESIGN EXPO 2012<br /> SHOWCASING INNOVATION<br /> IN DESIGN<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> U.S. Postage Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> CALIFORNIA NORTHWEST SOUTHWEST CENTRAL STATES GREAT LAKES<br /> Alex Holton Mark Collier Steve Carron Kelly Safis Tom Ellspermann<br /> (949) 218-8061 (206) 276-9756 <a title="Sept '12 page 1" href="http://viewer.zmags.com/publication/0abe8a68?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="Sept '12 page 2" href="http://viewer.zmags.com/publication/0abe8a68?page=2"> CALIFORNIA NORTHWEST </a> <a title="Sept '12 page 3" href="http://viewer.zmags.com/publication/0abe8a68?page=3"> Whirlpool brand's newest Duet® washers and dryers</a> <a title="Sept '12 page 4" href="http://viewer.zmags.com/publication/0abe8a68?page=4"> AS I SEE IT • ELLE’S VIEW • AS I SEE IT </a> <a title="Sept '12 page 5" href="http://viewer.zmags.com/publication/0abe8a68?page=5"> SEPTEMBER 2012 THE RETAIL OBSERVER 5</a> <a title="Sept '12 page 6" href="http://viewer.zmags.com/publication/0abe8a68?page=6"> VIEWS • MOE’S MUSINGS • VIEWS Leverage B</a> <a title="Sept '12 page 7" href="http://viewer.zmags.com/publication/0abe8a68?page=7"> Fast food, redefined. More nutritious. More flav</a> <a title="Sept '12 page 8" href="http://viewer.zmags.com/publication/0abe8a68?page=8"> SHOWROOM SPOTLIGHT • SHOWROOM </a> <a title="Sept '12 page 9" href="http://viewer.zmags.com/publication/0abe8a68?page=9"> • SHOWROOM SPOTLIGHT • SHOWROOM SPOTLIGHT </a> <a title="Sept '12 page 10" href="http://viewer.zmags.com/publication/0abe8a68?page=10"> | continued from page 9 | cooking demonstratio</a> <a title="Sept '12 page 11" href="http://viewer.zmags.com/publication/0abe8a68?page=11"> SEPTEMBER 2012 THE RETAIL OBSERVER 11</a> <a title="Sept '12 page 12" href="http://viewer.zmags.com/publication/0abe8a68?page=12"> CALL TO ACTION SEND US YOUR SHOTS Looking for</a> <a title="Sept '12 page 13" href="http://viewer.zmags.com/publication/0abe8a68?page=13"> Professional Cooking Appliances Handcr</a> <a title="Sept '12 page 14" href="http://viewer.zmags.com/publication/0abe8a68?page=14"> Association News Remodelers Forecast Posi Nari M</a> <a title="Sept '12 page 15" href="http://viewer.zmags.com/publication/0abe8a68?page=15"> • BUSINESS OUTLOOK e Outlook on Business ment, </a> <a title="Sept '12 page 16" href="http://viewer.zmags.com/publication/0abe8a68?page=16"> Industry [ N E W S ] BERTAZZONI</a> <a title="Sept '12 page 17" href="http://viewer.zmags.com/publication/0abe8a68?page=17"> • GE’S INDUSTRY-LEADING </a> <a title="Sept '12 page 18" href="http://viewer.zmags.com/publication/0abe8a68?page=18"> Industry [ N E W S ] | continued from page 17 |</a> <a title="Sept '12 page 19" href="http://viewer.zmags.com/publication/0abe8a68?page=19"> SEPTEMBER 2012 THE RETAIL OBSERVER 19</a> <a title="Sept '12 page 20" href="http://viewer.zmags.com/publication/0abe8a68?page=20"> Industry [ N E W S ] | continued from page 18 |</a> <a title="Sept '12 page 21" href="http://viewer.zmags.com/publication/0abe8a68?page=21"> We are about to come clean on a new leader in 24”</a> <a title="Sept '12 page 22" href="http://viewer.zmags.com/publication/0abe8a68?page=22"> Industry [ N E W S ] | continued from page 20 |</a> <a title="Sept '12 page 23" href="http://viewer.zmags.com/publication/0abe8a68?page=23"> SEPTEMBER 2012 THE RETAIL OBSERVER 23</a> <a title="Sept '12 page 24" href="http://viewer.zmags.com/publication/0abe8a68?page=24"> Industry [ N E W S ] | continued from page 24 |</a> <a title="Sept '12 page 25" href="http://viewer.zmags.com/publication/0abe8a68?page=25"> SEPTEMBER 2012 THE RETAIL OBSERVER 25</a> <a title="Sept '12 page 26" href="http://viewer.zmags.com/publication/0abe8a68?page=26"> Industry [ N E W S ] | continued from page 24 |</a> <a title="Sept '12 page 27" href="http://viewer.zmags.com/publication/0abe8a68?page=27"> SEPTEMBER 2012 THE RETAIL OBSERVER 27</a> <a title="Sept '12 page 28" href="http://viewer.zmags.com/publication/0abe8a68?page=28"> Industry [ N E W S ] | continued from page 26 |</a> <a title="Sept '12 page 29" href="http://viewer.zmags.com/publication/0abe8a68?page=29"> SEPTEMBER 2012 THE RETAIL OBSERVER 29</a> <a title="Sept '12 page 30" href="http://viewer.zmags.com/publication/0abe8a68?page=30"> Industry [ N E W S ] | continued from page 28 |</a> <a title="Sept '12 page 31" href="http://viewer.zmags.com/publication/0abe8a68?page=31"> DISCOveR the Next phASe Of SmARt hOmeS At CeDIA e</a> <a title="Sept '12 page 32" href="http://viewer.zmags.com/publication/0abe8a68?page=32"> Manufacturer { N O T E S } </a> <a title="Sept '12 page 33" href="http://viewer.zmags.com/publication/0abe8a68?page=33"> SEPTEMBER 2012 THE RETAIL OBSERVER 33</a> <a title="Sept '12 page 34" href="http://viewer.zmags.com/publication/0abe8a68?page=34"> 34 THE RETAIL OBSERVER SEPTEMBER 2012</a> <a title="Sept '12 page 35" href="http://viewer.zmags.com/publication/0abe8a68?page=35"> HD EXPO 2012 Breaks Records in Las Vegas Exhibito</a> <a title="Sept '12 page 36" href="http://viewer.zmags.com/publication/0abe8a68?page=36"> | continued from page 35 | F or new </a> <a title="Sept '12 page 37" href="http://viewer.zmags.com/publication/0abe8a68?page=37"> SEPTEMBER 2012 THE RETAIL OBSERVER SEPTEM</a> <a title="Sept '12 page 38" href="http://viewer.zmags.com/publication/0abe8a68?page=38"> Association News •</a> <a title="Sept '12 page 39" href="http://viewer.zmags.com/publication/0abe8a68?page=39"> WALL OF FAME • RETAILERS OBSERV</a> <a title="Sept '12 page 40" href="http://viewer.zmags.com/publication/0abe8a68?page=40"> Elly Valas RETAIL VIEWS T he wo</a> <a title="Sept '12 page 41" href="http://viewer.zmags.com/publication/0abe8a68?page=41"> SEPTEMBER 2012 THE RETAIL OBSERVER 41</a> <a title="Sept '12 page 42" href="http://viewer.zmags.com/publication/0abe8a68?page=42"> John Tschohl CUSTOMER SERVICE “A busi</a> <a title="Sept '12 page 43" href="http://viewer.zmags.com/publication/0abe8a68?page=43"> Kitchen designed by NKBA member Terri Schmidt Ki</a> <a title="Sept '12 page 44" href="http://viewer.zmags.com/publication/0abe8a68?page=44"> Rick Segel RETAIL BUSINESS KIT R etai</a> <a title="Sept '12 page 45" href="http://viewer.zmags.com/publication/0abe8a68?page=45"> #1 Ranking past two years running in t</a> <a title="Sept '12 page 46" href="http://viewer.zmags.com/publication/0abe8a68?page=46"> Libby Wagner CULTURE COACH T h</a> <a title="Sept '12 page 47" href="http://viewer.zmags.com/publication/0abe8a68?page=47"> SEPTEMBER 2012 THE RETAIL OBSERVER SEPTEMBE</a> <a title="Sept '12 page 48" href="http://viewer.zmags.com/publication/0abe8a68?page=48"> Buying Group News BRANDDIRECT CHANGES NAME TO N</a> <a title="Sept '12 page 49" href="http://viewer.zmags.com/publication/0abe8a68?page=49"> SEPTEMBER 2012 THE RETAIL OBSERVER 49</a> <a title="Sept '12 page 50" href="http://viewer.zmags.com/publication/0abe8a68?page=50"> Jeff Knock APPLIANCE TRENDS WE HAVE A SI</a> <a title="Sept '12 page 51" href="http://viewer.zmags.com/publication/0abe8a68?page=51"> • reak It! and get out there with it, ahea</a> <a title="Sept '12 page 52" href="http://viewer.zmags.com/publication/0abe8a68?page=52"> Jim Ristow CONSUMER ELECTRONICS TRENDS The Troj i</a> <a title="Sept '12 page 53" href="http://viewer.zmags.com/publication/0abe8a68?page=53"> n Horse ies For Audio-Video Retailers </a> <a title="Sept '12 page 54" href="http://viewer.zmags.com/publication/0abe8a68?page=54"> Timothy Bednarz • GUE</a> <a title="Sept '12 page 55" href="http://viewer.zmags.com/publication/0abe8a68?page=55"> 2012 • UPCOMING EVENTS • 2013 LABOR DAY—SEPTEMB</a> <a title="Sept '12 page 56" href="http://viewer.zmags.com/publication/0abe8a68?page=56"> Buying Group News •</a> <a title="Sept '12 page 57" href="http://viewer.zmags.com/publication/0abe8a68?page=57"> BRANDSOURCE® is the best source for selection and</a> <a title="Sept '12 page 58" href="http://viewer.zmags.com/publication/0abe8a68?page=58"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SERVICE</a> <a title="Sept '12 page 59" href="http://viewer.zmags.com/publication/0abe8a68?page=59"> SEPTEMBER 2012 THE RETAIL OBSERVER 59</a> <a title="Sept '12 page 60" href="http://viewer.zmags.com/publication/0abe8a68?page=60"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SERV</a> <a title="Sept '12 page 61" href="http://viewer.zmags.com/publication/0abe8a68?page=61"> S E R V I C E D E PA R T M E N T • S E R V I C E </a> <a title="Sept '12 page 62" href="http://viewer.zmags.com/publication/0abe8a68?page=62"> SERVICE DEPARTMENT • SERVICE DEPARTMENT •</a> <a title="Sept '12 page 63" href="http://viewer.zmags.com/publication/0abe8a68?page=63"> • Retail Resource</a> <a title="Sept '12 page 64" href="http://viewer.zmags.com/publication/0abe8a68?page=64"> Promotions AND APPOINTMENTS MAJA CHOWDHURY APP</a> <a title="Sept '12 page 65" href="http://viewer.zmags.com/publication/0abe8a68?page=65"> degree from the University of Georgia and began h</a> <a title="Sept '12 page 66" href="http://viewer.zmags.com/publication/0abe8a68?page=66"> Manufacturer { N O T E S } </a> <a title="Sept '12 page 67" href="http://viewer.zmags.com/publication/0abe8a68?page=67"> SEPTEMBER 2012 THE RETAIL OBSERVER 67</a> <a title="Sept '12 page 68" href="http://viewer.zmags.com/publication/0abe8a68?page=68"> © 2012 Electrolux Home Products, Inc. We’ve been </a>