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<br /> SEPTEMBER 2012<br /> THE ART OF<br /> SEDUCTION<br /> How art can help<br /> improve the<br /> passenger<br /> experience<br /> SINGAPORE<br /> CHANGI<br /> The airport’s<br /> oldest terminal<br /> has been given a<br /> new lease of life<br /> ENTERTAINMENT<br /> ENTERPRISES<br /> 5 activities you<br /> never thought you<br /> could do in an<br /> airport terminal<br /> border control<br /> What does the future hold<br /> for airport checkpoints?<br /> www.passengerterminaltoday.com<br /> Why rebuild when you can upgrade?<br /> Simply retrofit.<br /> fast. secure. easy retrofit.<br /> Fast and secure self bag drop that easily fits any airport. Scan&Fly brings<br /> you the benefits of self bag drop in a retrofit package: shorten queues at<br /> bag drop and lower your operational costs without having to change<br /> any of the existing airport infrastructure.<br /> www.scanfly.aero by<br /> <br /> In this issue… 01<br /> COV<a title="Passenger Terminal World - September 2012 page 1" href="http://viewer.zmags.com/publication/0afec869?page=1"> SEPTEMBER 2012 THE ART OF SEDUCTION How art can </a> <a title="Passenger Terminal World - September 2012 page 2" href="http://viewer.zmags.com/publication/0afec869?page=2"> Why rebuild when you can upgrade? Simply retrofit</a> <a title="Passenger Terminal World - September 2012 page 3" href="http://viewer.zmags.com/publication/0afec869?page=3"> In this issue… 01 COVER STORY 24 Command and c</a> <a title="Passenger Terminal World - September 2012 page 4" href="http://viewer.zmags.com/publication/0afec869?page=4"> 02 In this issue… REGULARS 77 Now arriving </a> <a title="Passenger Terminal World - September 2012 page 5" href="http://viewer.zmags.com/publication/0afec869?page=5"> </a> <a title="Passenger Terminal World - September 2012 page 6" href="http://viewer.zmags.com/publication/0afec869?page=6"> 04 ZURICH AIRPORT PROJECT: The Circle at Zurich A</a> <a title="Passenger Terminal World - September 2012 page 7" href="http://viewer.zmags.com/publication/0afec869?page=7"> Facts & figures • Office space: 90,000m2 split ove</a> <a title="Passenger Terminal World - September 2012 page 8" href="http://viewer.zmags.com/publication/0afec869?page=8"> 06 QUEUE MANAGEMENT the wait is over Dulles Int</a> <a title="Passenger Terminal World - September 2012 page 9" href="http://viewer.zmags.com/publication/0afec869?page=9"> THE WORLD'S PREMIER PASSENGER TERMINAL EXHIB</a> <a title="Passenger Terminal World - September 2012 page 10" href="http://viewer.zmags.com/publication/0afec869?page=10"> 08 TEMPORARY TERMINAL olympian feat Heathrow’s </a> <a title="Passenger Terminal World - September 2012 page 11" href="http://viewer.zmags.com/publication/0afec869?page=11"> THE WORLD'S LEADING INTERNATIONAL AIRPORT TE</a> <a title="Passenger Terminal World - September 2012 page 12" href="http://viewer.zmags.com/publication/0afec869?page=12"> For more information on the exhibition contact: </a> <a title="Passenger Terminal World - September 2012 page 13" href="http://viewer.zmags.com/publication/0afec869?page=13"> 2013 Host Airport</a> <a title="Passenger Terminal World - September 2012 page 14" href="http://viewer.zmags.com/publication/0afec869?page=14"> 12 FIVE UNIQUE ACTIVITIES HAZEL SWAIN n let me e</a> <a title="Passenger Terminal World - September 2012 page 15" href="http://viewer.zmags.com/publication/0afec869?page=15"> FIVE UNIQUE ACTIVITIES 13 02 </a> <a title="Passenger Terminal World - September 2012 page 16" href="http://viewer.zmags.com/publication/0afec869?page=16"> Heathrow Airport Airport - Air Diffusion Sys</a> <a title="Passenger Terminal World - September 2012 page 17" href="http://viewer.zmags.com/publication/0afec869?page=17"> 03 </a> <a title="Passenger Terminal World - September 2012 page 18" href="http://viewer.zmags.com/publication/0afec869?page=18"> 16 FIVE UNIQUE ACTIVITIES 5 Beach resort For hol</a> <a title="Passenger Terminal World - September 2012 page 19" href="http://viewer.zmags.com/publication/0afec869?page=19"> SOME THINK AIRPORT EFFICIENCY HAS REACHED ITS LIM</a> <a title="Passenger Terminal World - September 2012 page 20" href="http://viewer.zmags.com/publication/0afec869?page=20"> 18 SINGAPORE CHANGI AIRPORT RUTH SLAVID n M</a> <a title="Passenger Terminal World - September 2012 page 21" href="http://viewer.zmags.com/publication/0afec869?page=21"> SINGAPORE CHANGI AIRPORT 19 Passengers arrivi</a> <a title="Passenger Terminal World - September 2012 page 22" href="http://viewer.zmags.com/publication/0afec869?page=22"> </a> <a title="Passenger Terminal World - September 2012 page 23" href="http://viewer.zmags.com/publication/0afec869?page=23"> SINGAPORE CHANGI AIRPORT 21 </a> <a title="Passenger Terminal World - September 2012 page 24" href="http://viewer.zmags.com/publication/0afec869?page=24"> 22 SINGAPORE CHANGI AIRPORT At Changi Airport</a> <a title="Passenger Terminal World - September 2012 page 25" href="http://viewer.zmags.com/publication/0afec869?page=25"> </a> <a title="Passenger Terminal World - September 2012 page 26" href="http://viewer.zmags.com/publication/0afec869?page=26"> 24 BORDER CONTROL PAUL WILLIS n </a> <a title="Passenger Terminal World - September 2012 page 27" href="http://viewer.zmags.com/publication/0afec869?page=27"> BORDER CONTROL 25 Illustration by Magictorch </a> <a title="Passenger Terminal World - September 2012 page 28" href="http://viewer.zmags.com/publication/0afec869?page=28"> Charles de Gaulle Airport </a> <a title="Passenger Terminal World - September 2012 page 29" href="http://viewer.zmags.com/publication/0afec869?page=29"> Jean Salomon, who runs JSalomon Consulting, h</a> <a title="Passenger Terminal World - September 2012 page 30" href="http://viewer.zmags.com/publication/0afec869?page=30"> 28 BORDER CONTROL noteworthy for the stir it ca</a> <a title="Passenger Terminal World - September 2012 page 31" href="http://viewer.zmags.com/publication/0afec869?page=31"> We build vision-based person tracking systems </a> <a title="Passenger Terminal World - September 2012 page 32" href="http://viewer.zmags.com/publication/0afec869?page=32"> 30 RETAIL ED ROBERTSON n shop till you drop No</a> <a title="Passenger Terminal World - September 2012 page 33" href="http://viewer.zmags.com/publication/0afec869?page=33"> RETAIL 31 LEFT: Benoy helped d</a> <a title="Passenger Terminal World - September 2012 page 34" href="http://viewer.zmags.com/publication/0afec869?page=34"> LANDING SOON PathPlanner Next Generation Are you</a> <a title="Passenger Terminal World - September 2012 page 35" href="http://viewer.zmags.com/publication/0afec869?page=35"> 70%. “The very big picture is about creating inte</a> <a title="Passenger Terminal World - September 2012 page 36" href="http://viewer.zmags.com/publication/0afec869?page=36"> 34 RETAIL by 7.2% f</a> <a title="Passenger Terminal World - September 2012 page 37" href="http://viewer.zmags.com/publication/0afec869?page=37"> </a> <a title="Passenger Terminal World - September 2012 page 38" href="http://viewer.zmags.com/publication/0afec869?page=38"> 36 AIRPORT ART HELEN NORMAN n art the of seducti</a> <a title="Passenger Terminal World - September 2012 page 39" href="http://viewer.zmags.com/publication/0afec869?page=39"> AIRPORT ART 37 AIRPORT: Detroit Metro Airpor</a> <a title="Passenger Terminal World - September 2012 page 40" href="http://viewer.zmags.com/publication/0afec869?page=40"> WORLD BUSINESS PARTNER WORLD BUSINESS PARTNER NE</a> <a title="Passenger Terminal World - September 2012 page 41" href="http://viewer.zmags.com/publication/0afec869?page=41"> Harmonic Convergence AIRPORT: Miami Internatio</a> <a title="Passenger Terminal World - September 2012 page 42" href="http://viewer.zmags.com/publication/0afec869?page=42"> Boarding card check - Made By Wanzl In conjuncti</a> <a title="Passenger Terminal World - September 2012 page 43" href="http://viewer.zmags.com/publication/0afec869?page=43"> AIR ART AIRPORT ART 41 PORT: Heathrow Airpor</a> <a title="Passenger Terminal World - September 2012 page 44" href="http://viewer.zmags.com/publication/0afec869?page=44"> 42 AIRPORT ART RIGHT: Situated in Concours</a> <a title="Passenger Terminal World - September 2012 page 45" href="http://viewer.zmags.com/publication/0afec869?page=45"> SAFE, EFFECTIVE, IMAGE-FREE AND NOW THE SMALLEST</a> <a title="Passenger Terminal World - September 2012 page 46" href="http://viewer.zmags.com/publication/0afec869?page=46"> 44 SECURITY SCREENING KATHLEEN JONES n taking</a> <a title="Passenger Terminal World - September 2012 page 47" href="http://viewer.zmags.com/publication/0afec869?page=47"> SECURITY SCREENING 45 Lack of consistency Despit</a> <a title="Passenger Terminal World - September 2012 page 48" href="http://viewer.zmags.com/publication/0afec869?page=48"> in operation at Gatwick Airport TEL +44(0)151 254</a> <a title="Passenger Terminal World - September 2012 page 49" href="http://viewer.zmags.com/publication/0afec869?page=49"> SECURITY SCREENING 47 Cincinnati/Northern K</a> <a title="Passenger Terminal World - September 2012 page 50" href="http://viewer.zmags.com/publication/0afec869?page=50"> There are sit-ins in Check-in 3, so that you can </a> <a title="Passenger Terminal World - September 2012 page 51" href="http://viewer.zmags.com/publication/0afec869?page=51"> My new favourite office. Welcome to Vienna Airpor</a> <a title="Passenger Terminal World - September 2012 page 52" href="http://viewer.zmags.com/publication/0afec869?page=52"> Jetpower® 400Hz Ground Power Units Jetaire® Preco</a> <a title="Passenger Terminal World - September 2012 page 53" href="http://viewer.zmags.com/publication/0afec869?page=53"> BOARDING BRIDGES 51 JBT Corporation </a> <a title="Passenger Terminal World - September 2012 page 54" href="http://viewer.zmags.com/publication/0afec869?page=54"> 52 SUPPLIER INTERVIEW building the future Pa en</a> <a title="Passenger Terminal World - September 2012 page 55" href="http://viewer.zmags.com/publication/0afec869?page=55"> SUPPLIER INTERVIEW 53 Re nen manag ng d ec o a</a> <a title="Passenger Terminal World - September 2012 page 56" href="http://viewer.zmags.com/publication/0afec869?page=56"> go with the flow 54 SUPPLIER INTERVIEW Dav d S u</a> <a title="Passenger Terminal World - September 2012 page 57" href="http://viewer.zmags.com/publication/0afec869?page=57"> Are there any other serious options </a> <a title="Passenger Terminal World - September 2012 page 58" href="http://viewer.zmags.com/publication/0afec869?page=58"> 56 DESIGN AND TECHNOLOGY informed decision </a> <a title="Passenger Terminal World - September 2012 page 59" href="http://viewer.zmags.com/publication/0afec869?page=59"> DESIGN AND TECHNOLOGY 57 </a> <a title="Passenger Terminal World - September 2012 page 60" href="http://viewer.zmags.com/publication/0afec869?page=60"> 58 DESIGN AND TECHNOLOGY back to the future </a> <a title="Passenger Terminal World - September 2012 page 61" href="http://viewer.zmags.com/publication/0afec869?page=61"> DESIGN AND TECHNOLOGY 59 LEFT: Unders</a> <a title="Passenger Terminal World - September 2012 page 62" href="http://viewer.zmags.com/publication/0afec869?page=62"> 60 DESIGN AND TECHNOLOGY clear the air A we</a> <a title="Passenger Terminal World - September 2012 page 63" href="http://viewer.zmags.com/publication/0afec869?page=63"> DESIGN AND TECHNOLOGY 61 LEFT: Figure</a> <a title="Passenger Terminal World - September 2012 page 64" href="http://viewer.zmags.com/publication/0afec869?page=64"> 62 DESIGN AND TECHNOLOGY trolley good show </a> <a title="Passenger Terminal World - September 2012 page 65" href="http://viewer.zmags.com/publication/0afec869?page=65"> DESIGN AND TECHNOLOGY 63 crossing the line </a> <a title="Passenger Terminal World - September 2012 page 66" href="http://viewer.zmags.com/publication/0afec869?page=66"> 64 DESIGN AND TECHNOLOGY simulated success </a> <a title="Passenger Terminal World - September 2012 page 67" href="http://viewer.zmags.com/publication/0afec869?page=67"> DESIGN AND TECHNOLOGY 65 reach for the sky </a> <a title="Passenger Terminal World - September 2012 page 68" href="http://viewer.zmags.com/publication/0afec869?page=68"> 66 DESIGN AND TECHNOLOGY small screen A safe</a> <a title="Passenger Terminal World - September 2012 page 69" href="http://viewer.zmags.com/publication/0afec869?page=69"> DESIGN AND TECHNOLOGY 67 flexible planning </a> <a title="Passenger Terminal World - September 2012 page 70" href="http://viewer.zmags.com/publication/0afec869?page=70"> Total Airport Solutions Strategy - Planning - Des</a> <a title="Passenger Terminal World - September 2012 page 71" href="http://viewer.zmags.com/publication/0afec869?page=71"> DESIGN AND TECHNOLOGY 69 sit back and relax </a> <a title="Passenger Terminal World - September 2012 page 72" href="http://viewer.zmags.com/publication/0afec869?page=72"> 70 DESIGN AND TECHNOLOGY new beginnings Che</a> <a title="Passenger Terminal World - September 2012 page 73" href="http://viewer.zmags.com/publication/0afec869?page=73"> DESIGN AND TECHNOLOGY 71 cloud control By m</a> <a title="Passenger Terminal World - September 2012 page 74" href="http://viewer.zmags.com/publication/0afec869?page=74"> 72 DESIGN AND TECHNOLOGY controlled entry A</a> <a title="Passenger Terminal World - September 2012 page 75" href="http://viewer.zmags.com/publication/0afec869?page=75"> DESIGN AND TECHNOLOGY 73 speaking your langu</a> <a title="Passenger Terminal World - September 2012 page 76" href="http://viewer.zmags.com/publication/0afec869?page=76"> 74 DESIGN AND TECHNOLOGY planning ahead Dev</a> <a title="Passenger Terminal World - September 2012 page 77" href="http://viewer.zmags.com/publication/0afec869?page=77"> </a> <a title="Passenger Terminal World - September 2012 page 78" href="http://viewer.zmags.com/publication/0afec869?page=78"> FREE Online subscription </a> <a title="Passenger Terminal World - September 2012 page 79" href="http://viewer.zmags.com/publication/0afec869?page=79"> The art of waiting For many people, modern life i</a> <a title="Passenger Terminal World - September 2012 page 80" href="http://viewer.zmags.com/publication/0afec869?page=80"> complex self-service activities at the airport, f</a> <a title="Passenger Terminal World - September 2012 page 81" href="http://viewer.zmags.com/publication/0afec869?page=81"> Temporary relief Sometimes ai</a> <a title="Passenger Terminal World - September 2012 page 82" href="http://viewer.zmags.com/publication/0afec869?page=82"> 80 smart investment? 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