If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
You need a JavaScript-enabled browser to view this Publication
Please follow these steps to view the Publication:
Enable JavaScript in your browser
Refresh this page
Best regards
Zmags
Walter Klinger’s 2014 PMA Plans x Preventing Holiday Disasters x Awards Night Recapped x Suze
Orman to Keynote at PMEXPO x Avoiding Workplace Conflict x What Millennial Residents Want
DECEMBER 2013 | BULLETIN 1
www.bestapartmentsindc.com
Upcoming PMA Events
December 2013
Friday, December 6
MAE and Leasing Professional
Awards Ceremony
Hyatt Regency Bethesda
Bethesda, MD
$40 per member
$65 per nonmember
Saturday, December 14
PMA Holiday Ball
Renaissance Downtown
Washington, DC Hotel
$250 per person
Wednesday, December 18
High-Efficiency Motor
Demonstration
Rollins Congressional Club
Rockville, MD
No charge for PMA members
Reserve for
PMA Events
Online
www.pma-dc.org
2 www.pma-dc.org
www.pma-dc.org
DECEMBER 2013
2013 Board of Directors
President
Walter Klinger’s 2014 PMA Plans x Preventing Holi
www.bestapartmentsindc.com Upcoming PMA Events De
www.pma-dc.org DECEMBER 2013 2013 Board of
DECEMBER 2013 Tuesday, December 3, 2013 5:00pm-7
PRESIDENT’S MESSAGE Remarkable! Bo
6 www.pma-dc.org
Holiday Ball 2013 Spend an Evening in Monte Carlo
8 www.pma-dc.org
Holiday Ball continued from page 7 of champagne
Holiday Ball Sponsorships MARTINI ROOM SP
Holiday Ball sponsorships continued from page 10
What are the secrets to great holiday events for
A Night to Remember: PMA Awards Edmonds, Zerizg
PMA Awards continued from page 13
PMA Awards continued from page 14 on the PMA Oper
Sussman Award Winner: David Newcome In accepting
David Newcome continued from page 16 renovating
Suze Orman to Keynote at PMEXPO We promised some
PMEXPO 2014: A Must-Attend Event The nation’s la
War Is Hell: Managing and Avoiding Conflict in Pro
War Is Hell continued from page 20 3. Nice peop
Committee Corner Here is a short recap of committ
Committee Corner continued from page 22 reservat
24 www.pma-dc.org
Awards Night Banquet Arc Water T
Awards Night Past President Jace
Awards Night The 2014 PMA Board o
Awards Night John Hughes, Sherry
PACE Revs Up Marketing Efforts No sooner had the
30 www.pma-dc.org
The team of Flats 130 At Constitution Square, a 1
Flats 130 at Constitution Square continued from p
Tom’s Blog Creating Emotional Connections When I
Five-Star Sponsor Profile Studebaker Submetering,
Studebaker Submetering continued from page 34 to
In this BULLETIN, we speak with Walter Klinger,
Walter Klinger’s Key Executive Insights continued
Take Advantage of PMA’s Innovative Dues Structure
The Three Most Important Words in Real Estate: Am
When you need to contract with a company on a pro
How to Write More Effective Emails Email is bot
continued on page 43 42 www.pma-dc.org
December is a time for holiday celebrations, and
Operations Corner continued from page 43 Children
Operations Corner continued from page 44 • Never
Service with a Smile Has anyone ever taken an Ae
Did Maslow Get It Wrong? What Truly Motivates Res
Did Maslow Get It Wrong? continued from page 47
Associate Member Digest PMEXPO Booths Going Fast
PMA Professional Services Directory
PMA Five-Star Sponsors DECEMBER 2
the MAJOR APPLIANCE ‘GIANT’ AMERICA’S LARGEST WH