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blended calling with true predictive dialing, customer relationship<br /><a title="SmartCEO_October2011_np.pdf page 1" href="http://viewer.zmags.com/publication/0ce26b66?page=1">October 2011 NICHOLAS DEBENEDICTISCHAIRMAN</a> October 2011 NICHOLAS DEBENEDICTISCHAIRMAN<a title="SmartCEO_October2011_np.pdf page 2" href="http://viewer.zmags.com/publication/0ce26b66?page=2">Mastery in the Art of Businessowners to contact</a> Mastery in the Art of Businessowners to contact<a title="SmartCEO_October2011_np.pdf page 3" href="http://viewer.zmags.com/publication/0ce26b66?page=3"></a> <a title="SmartCEO_October2011_np.pdf page 4" href="http://viewer.zmags.com/publication/0ce26b66?page=4">OCTOBER 2011 : VOLUME 2 : NUMBER 10in ever</a> OCTOBER 2011 : VOLUME 2 : NUMBER 10in ever<a title="SmartCEO_October2011_np.pdf page 5" href="http://viewer.zmags.com/publication/0ce26b66?page=5">Time Is Running Out!If You Still Want YOUR CASH</a> Time Is Running Out!If You Still Want YOUR CASH<a title="SmartCEO_October2011_np.pdf page 6" href="http://viewer.zmags.com/publication/0ce26b66?page=6">Spring Mill Corp Center, 1100 E. Hector Street, S</a> Spring Mill Corp Center, 1100 E. Hector Street, S<a title="SmartCEO_October2011_np.pdf page 7" href="http://viewer.zmags.com/publication/0ce26b66?page=7">Photo courtesy of Capone Photography </a> Photo courtesy of Capone Photography <a title="SmartCEO_October2011_np.pdf page 8" href="http://viewer.zmags.com/publication/0ce26b66?page=8">sceneAB </a> sceneAB <a title="SmartCEO_October2011_np.pdf page 9" href="http://viewer.zmags.com/publication/0ce26b66?page=9">surf </a> surf <a title="SmartCEO_October2011_np.pdf page 10" href="http://viewer.zmags.com/publication/0ce26b66?page=10">quick takesQ: WhPets arememberA Q&A with </a> quick takesQ: WhPets arememberA Q&A with <a title="SmartCEO_October2011_np.pdf page 11" href="http://viewer.zmags.com/publication/0ce26b66?page=11">made right here in Philly HOMEGROWNfashionforw</a> made right here in Philly HOMEGROWNfashionforw<a title="SmartCEO_October2011_np.pdf page 12" href="http://viewer.zmags.com/publication/0ce26b66?page=12">CEO forumMARKETING MIX By Rachel Cierion the </a> CEO forumMARKETING MIX By Rachel Cierion the <a title="SmartCEO_October2011_np.pdf page 13" href="http://viewer.zmags.com/publication/0ce26b66?page=13">MEG KRAMER,founder, StreetSafeDriving Academy </a> MEG KRAMER,founder, StreetSafeDriving Academy <a title="SmartCEO_October2011_np.pdf page 14" href="http://viewer.zmags.com/publication/0ce26b66?page=14">CEO forumE-COMMERCE By Rachel Cierigood, bad </a> CEO forumE-COMMERCE By Rachel Cierigood, bad <a title="SmartCEO_October2011_np.pdf page 15" href="http://viewer.zmags.com/publication/0ce26b66?page=15"> JOIN OURNETWORK!EVENT TECHNOLOGYMANAGEMENT</a> JOIN OURNETWORK!EVENT TECHNOLOGYMANAGEMENT<a title="SmartCEO_October2011_np.pdf page 16" href="http://viewer.zmags.com/publication/0ce26b66?page=16">PAUL STECK,president, Saladworks The good</a> PAUL STECK,president, Saladworks The good<a title="SmartCEO_October2011_np.pdf page 17" href="http://viewer.zmags.com/publication/0ce26b66?page=17">DARRENNICKERSON,president and CEO,iFax Solutio</a> DARRENNICKERSON,president and CEO,iFax Solutio<a title="SmartCEO_October2011_np.pdf page 18" href="http://viewer.zmags.com/publication/0ce26b66?page=18">THE INSIDERUnder new leadership, Orleans Homes </a> THE INSIDERUnder new leadership, Orleans Homes <a title="SmartCEO_October2011_np.pdf page 19" href="http://viewer.zmags.com/publication/0ce26b66?page=19">would design and sell homes that it liked:“build</a> would design and sell homes that it liked:“build<a title="SmartCEO_October2011_np.pdf page 20" href="http://viewer.zmags.com/publication/0ce26b66?page=20">COUNSEL INSIGHTA return to back-room bargains a</a> COUNSEL INSIGHTA return to back-room bargains a<a title="SmartCEO_October2011_np.pdf page 21" href="http://viewer.zmags.com/publication/0ce26b66?page=21">collective bargaining in the name of increas-ing</a> collective bargaining in the name of increas-ing<a title="SmartCEO_October2011_np.pdf page 22" href="http://viewer.zmags.com/publication/0ce26b66?page=22">TALENT MATTERSSmart ways to approach change man</a> TALENT MATTERSSmart ways to approach change man<a title="SmartCEO_October2011_np.pdf page 23" href="http://viewer.zmags.com/publication/0ce26b66?page=23">COMPETITIVE EDGE</a> COMPETITIVE EDGE<a title="SmartCEO_October2011_np.pdf page 24" href="http://viewer.zmags.com/publication/0ce26b66?page=24">POINT BLANKDon't let short-term news sway your </a> POINT BLANKDon't let short-term news sway your <a title="SmartCEO_October2011_np.pdf page 25" href="http://viewer.zmags.com/publication/0ce26b66?page=25">by providing expert accounting servicesby mini</a> by providing expert accounting servicesby mini<a title="SmartCEO_October2011_np.pdf page 26" href="http://viewer.zmags.com/publication/0ce26b66?page=26">INNOVATORWhat the `New Coke' failure teaches us</a> INNOVATORWhat the `New Coke' failure teaches us<a title="SmartCEO_October2011_np.pdf page 27" href="http://viewer.zmags.com/publication/0ce26b66?page=27">Innovator Spotlight:Michael Maloney, president a</a> Innovator Spotlight:Michael Maloney, president a<a title="SmartCEO_October2011_np.pdf page 28" href="http://viewer.zmags.com/publication/0ce26b66?page=28">BOOKSHELFIF YOU LIKE THIS BOO</a> BOOKSHELFIF YOU LIKE THIS BOO<a title="SmartCEO_October2011_np.pdf page 29" href="http://viewer.zmags.com/publication/0ce26b66?page=29">GROWTH GUY</a> GROWTH GUY<a title="SmartCEO_October2011_np.pdf page 30" href="http://viewer.zmags.com/publication/0ce26b66?page=30">COLLECTIVE WISDOMHow to become a successful ser</a> COLLECTIVE WISDOMHow to become a successful ser<a title="SmartCEO_October2011_np.pdf page 31" href="http://viewer.zmags.com/publication/0ce26b66?page=31">L]Zcdcani]ZWZhil^aaYd!the choice is Finley Cater</a> L]Zcdcani]ZWZhil^aaYd!the choice is Finley Cater<a title="SmartCEO_October2011_np.pdf page 32" href="http://viewer.zmags.com/publication/0ce26b66?page=32">SmartCEO magazine hosts the most influential </a> SmartCEO magazine hosts the most influential <a title="SmartCEO_October2011_np.pdf page 33" href="http://viewer.zmags.com/publication/0ce26b66?page=33">Compelling speakers, content-rich sessions, 500 c</a> Compelling speakers, content-rich sessions, 500 c<a title="SmartCEO_October2011_np.pdf page 34" href="http://viewer.zmags.com/publication/0ce26b66?page=34"> How Aqua America grew to become thecountr</a> How Aqua America grew to become thecountr<a title="SmartCEO_October2011_np.pdf page 35" href="http://viewer.zmags.com/publication/0ce26b66?page=35">www.smartceo.com October 2011 Philade</a> www.smartceo.com October 2011 Philade<a title="SmartCEO_October2011_np.pdf page 36" href="http://viewer.zmags.com/publication/0ce26b66?page=36">36 PhiladelpIt's Tuesday, June 14, and th</a> 36 PhiladelpIt's Tuesday, June 14, and th<a title="SmartCEO_October2011_np.pdf page 37" href="http://viewer.zmags.com/publication/0ce26b66?page=37">“I can tell you, I've seen no one who wor</a> “I can tell you, I've seen no one who wor<a title="SmartCEO_October2011_np.pdf page 38" href="http://viewer.zmags.com/publication/0ce26b66?page=38">leave Aqua in a box. (Officially, he's under cont</a> leave Aqua in a box. (Officially, he's under cont<a title="SmartCEO_October2011_np.pdf page 39" href="http://viewer.zmags.com/publication/0ce26b66?page=39">technology and investment. “Geist understood that</a> technology and investment. “Geist understood that<a title="SmartCEO_October2011_np.pdf page 40" href="http://viewer.zmags.com/publication/0ce26b66?page=40">“The fact that we sell a product thatbasically e</a> “The fact that we sell a product thatbasically e<a title="SmartCEO_October2011_np.pdf page 41" href="http://viewer.zmags.com/publication/0ce26b66?page=41"></a> <a title="SmartCEO_October2011_np.pdf page 42" href="http://viewer.zmags.com/publication/0ce26b66?page=42">FUELED </a> FUELED <a title="SmartCEO_October2011_np.pdf page 43" href="http://viewer.zmags.com/publication/0ce26b66?page=43">Thirty-five thousand feet above eastern Kentucky,</a> Thirty-five thousand feet above eastern Kentucky,<a title="SmartCEO_October2011_np.pdf page 44" href="http://viewer.zmags.com/publication/0ce26b66?page=44"> Less than an hour after taking off from th</a> Less than an hour after taking off from th<a title="SmartCEO_October2011_np.pdf page 45" href="http://viewer.zmags.com/publication/0ce26b66?page=45">in building a strong relationship so that one day</a> in building a strong relationship so that one day<a title="SmartCEO_October2011_np.pdf page 46" href="http://viewer.zmags.com/publication/0ce26b66?page=46">“Execution is the missing link in business. It's</a> “Execution is the missing link in business. It's<a title="SmartCEO_October2011_np.pdf page 47" href="http://viewer.zmags.com/publication/0ce26b66?page=47">SPECIAL ADVERTISING SECTIONWeiserM</a> SPECIAL ADVERTISING SECTIONWeiserM<a title="SmartCEO_October2011_np.pdf page 48" href="http://viewer.zmags.com/publication/0ce26b66?page=48">wealthmanagement </a> wealthmanagement <a title="SmartCEO_October2011_np.pdf page 49" href="http://viewer.zmags.com/publication/0ce26b66?page=49">Special advertiSing Section it’s impo</a> Special advertiSing Section it’s impo<a title="SmartCEO_October2011_np.pdf page 50" href="http://viewer.zmags.com/publication/0ce26b66?page=50">DAVID BRUCKMAN, JD, MS, managing directorCitrin </a> DAVID BRUCKMAN, JD, MS, managing directorCitrin <a title="SmartCEO_October2011_np.pdf page 51" href="http://viewer.zmags.com/publication/0ce26b66?page=51">SPECIAL ADVERTISING SECTION M Financi</a> SPECIAL ADVERTISING SECTION M Financi<a title="SmartCEO_October2011_np.pdf page 52" href="http://viewer.zmags.com/publication/0ce26b66?page=52">MICHAEL S. FARRELL, managing directorSEI Wealth </a> MICHAEL S. FARRELL, managing directorSEI Wealth <a title="SmartCEO_October2011_np.pdf page 53" href="http://viewer.zmags.com/publication/0ce26b66?page=53">SPECIAL ADVERTISING SECTION We are pr</a> SPECIAL ADVERTISING SECTION We are pr<a title="SmartCEO_October2011_np.pdf page 54" href="http://viewer.zmags.com/publication/0ce26b66?page=54">AL HEATON Jr., associate vice president of invest</a> AL HEATON Jr., associate vice president of invest<a title="SmartCEO_October2011_np.pdf page 55" href="http://viewer.zmags.com/publication/0ce26b66?page=55">peaceAt National Penn we believe in peace of min</a> peaceAt National Penn we believe in peace of min<a title="SmartCEO_October2011_np.pdf page 56" href="http://viewer.zmags.com/publication/0ce26b66?page=56">JOHN MELASECCA, VP and senior account executiveF</a> JOHN MELASECCA, VP and senior account executiveF<a title="SmartCEO_October2011_np.pdf page 57" href="http://viewer.zmags.com/publication/0ce26b66?page=57">WealthManagementWe deliver Investment Excellenc</a> WealthManagementWe deliver Investment Excellenc<a title="SmartCEO_October2011_np.pdf page 58" href="http://viewer.zmags.com/publication/0ce26b66?page=58">GREGORY C. SARIAN, CPWA, senior vice president of</a> GREGORY C. SARIAN, CPWA, senior vice president of<a title="SmartCEO_October2011_np.pdf page 59" href="http://viewer.zmags.com/publication/0ce26b66?page=59">Earthquakes, Hurricanes,What's NEXT?Let GoBeyo</a> Earthquakes, Hurricanes,What's NEXT?Let GoBeyo<a title="SmartCEO_October2011_np.pdf page 60" href="http://viewer.zmags.com/publication/0ce26b66?page=60">attorneysROUNDTABLEPower of AttorneysPhiladel</a> attorneysROUNDTABLEPower of AttorneysPhiladel<a title="SmartCEO_October2011_np.pdf page 61" href="http://viewer.zmags.com/publication/0ce26b66?page=61">SmartCEO: What makes an ideal CEO client?I'm goi</a> SmartCEO: What makes an ideal CEO client?I'm goi<a title="SmartCEO_October2011_np.pdf page 62" href="http://viewer.zmags.com/publication/0ce26b66?page=62">accept them unless I think they are goingto have</a> accept them unless I think they are goingto have<a title="SmartCEO_October2011_np.pdf page 63" href="http://viewer.zmags.com/publication/0ce26b66?page=63">lawsuit. 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