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AD<br />
The Official Magazine of the International Association of Outsourcing Professionals<br />
GlobalizationToday<br />
October 2011<br />
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Page 36<br />
Also in this issue<br />
Future of Outsourcing Five trends to watch<br />
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farmshore ? Page 42<br />
offshore<br />
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Page 45<br />
Not sure onshore<br />
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Social Media - Big Opportunity or not?<br />
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nearshore<br />
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:<br />
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“Social Shadow<br />
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Our An<a title="GT - October 2011 page 1" href="http://viewer.zmags.com/publication/0effca68?page=1">AD</a> AD<a title="GT - October 2011 page 2" href="http://viewer.zmags.com/publication/0effca68?page=2">The Official Magazine of the International </a> The Official Magazine of the International <a title="GT - October 2011 page 3" href="http://viewer.zmags.com/publication/0effca68?page=3"> Thunderbird Global Business Dialogue </a> Thunderbird Global Business Dialogue <a title="GT - October 2011 page 4" href="http://viewer.zmags.com/publication/0effca68?page=4">INSIDEOctober 2011</a> INSIDEOctober 2011<a title="GT - October 2011 page 5" href="http://viewer.zmags.com/publication/0effca68?page=5">ADScan tag for more information </a> ADScan tag for more information <a title="GT - October 2011 page 6" href="http://viewer.zmags.com/publication/0effca68?page=6">Promote Your Business inGlobalizationToday for F</a> Promote Your Business inGlobalizationToday for F<a title="GT - October 2011 page 7" href="http://viewer.zmags.com/publication/0effca68?page=7">Got Something to Say About Outsourcing?Then Glo</a> Got Something to Say About Outsourcing?Then Glo<a title="GT - October 2011 page 8" href="http://viewer.zmags.com/publication/0effca68?page=8">PUBLISHER'S NOTEPowerhouse 25</a> PUBLISHER'S NOTEPowerhouse 25<a title="GT - October 2011 page 9" href="http://viewer.zmags.com/publication/0effca68?page=9">NEWS FEEDNEWS FeedWHAT YOU NEED TO K</a> NEWS FEEDNEWS FeedWHAT YOU NEED TO K<a title="GT - October 2011 page 10" href="http://viewer.zmags.com/publication/0effca68?page=10">CANADA WEANING ITSELF OFF EXPORTS TO U.Swww.busi</a> CANADA WEANING ITSELF OFF EXPORTS TO U.Swww.busi<a title="GT - October 2011 page 11" href="http://viewer.zmags.com/publication/0effca68?page=11">NEWS FEEDDEUTSCHE BANK SELECTS TATA CONSULT</a> NEWS FEEDDEUTSCHE BANK SELECTS TATA CONSULT<a title="GT - October 2011 page 12" href="http://viewer.zmags.com/publication/0effca68?page=12">NEWS FEEDNORTHERN TRUST SELECTED BY RCM FOR </a> NEWS FEEDNORTHERN TRUST SELECTED BY RCM FOR <a title="GT - October 2011 page 13" href="http://viewer.zmags.com/publication/0effca68?page=13">NEWS FEEDFREELANCER.COM REVEALS 50 FASTEST </a> NEWS FEEDFREELANCER.COM REVEALS 50 FASTEST <a title="GT - October 2011 page 14" href="http://viewer.zmags.com/publication/0effca68?page=14">rumors abound that the company's forayinto the t</a> rumors abound that the company's forayinto the t<a title="GT - October 2011 page 15" href="http://viewer.zmags.com/publication/0effca68?page=15">NEWS FEEDCAPITA GROUP BUYS VERTEX PRIVATE S</a> NEWS FEEDCAPITA GROUP BUYS VERTEX PRIVATE S<a title="GT - October 2011 page 16" href="http://viewer.zmags.com/publication/0effca68?page=16">43 percent globally. Also, half of Singapo</a> 43 percent globally. Also, half of Singapo<a title="GT - October 2011 page 17" href="http://viewer.zmags.com/publication/0effca68?page=17">POWERHOUSE 25Powerho</a> POWERHOUSE 25Powerho<a title="GT - October 2011 page 18" href="http://viewer.zmags.com/publication/0effca68?page=18">POWERHOUSE 25 Name Title Company</a> POWERHOUSE 25 Name Title Company<a title="GT - October 2011 page 19" href="http://viewer.zmags.com/publication/0effca68?page=19">POWERHOUSE 25MEET THE MOVERS AND SHAKERSG</a> POWERHOUSE 25MEET THE MOVERS AND SHAKERSG<a title="GT - October 2011 page 20" href="http://viewer.zmags.com/publication/0effca68?page=20">professional and a pleasure to work with.”Says </a> professional and a pleasure to work with.”Says <a title="GT - October 2011 page 21" href="http://viewer.zmags.com/publication/0effca68?page=21">BPO and the Analytics AdvantageBy Mike Salvino </a> BPO and the Analytics AdvantageBy Mike Salvino <a title="GT - October 2011 page 22" href="http://viewer.zmags.com/publication/0effca68?page=22"></a> <a title="GT - October 2011 page 23" href="http://viewer.zmags.com/publication/0effca68?page=23">POWERHOUSE 25 Good advice for any profession</a> POWERHOUSE 25 Good advice for any profession<a title="GT - October 2011 page 24" href="http://viewer.zmags.com/publication/0effca68?page=24"></a> <a title="GT - October 2011 page 25" href="http://viewer.zmags.com/publication/0effca68?page=25">POWERHOUSE 25interaction with Tier 1 servi</a> POWERHOUSE 25interaction with Tier 1 servi<a title="GT - October 2011 page 26" href="http://viewer.zmags.com/publication/0effca68?page=26">POWERHOUSE 25Kate VitasekFaculty, University </a> POWERHOUSE 25Kate VitasekFaculty, University <a title="GT - October 2011 page 27" href="http://viewer.zmags.com/publication/0effca68?page=27">Spare your brain cells andboost your recruiting </a> Spare your brain cells andboost your recruiting <a title="GT - October 2011 page 28" href="http://viewer.zmags.com/publication/0effca68?page=28">“Advances in computertechnology and the Internet</a> “Advances in computertechnology and the Internet<a title="GT - October 2011 page 29" href="http://viewer.zmags.com/publication/0effca68?page=29">POWERHOUSE 25studying hyper successful o</a> POWERHOUSE 25studying hyper successful o<a title="GT - October 2011 page 30" href="http://viewer.zmags.com/publication/0effca68?page=30">Rohit KapoorPresident and Chief Executive Office</a> Rohit KapoorPresident and Chief Executive Office<a title="GT - October 2011 page 31" href="http://viewer.zmags.com/publication/0effca68?page=31">POWERHOUSE 25Ron KeithChief Executive Office</a> POWERHOUSE 25Ron KeithChief Executive Office<a title="GT - October 2011 page 32" href="http://viewer.zmags.com/publication/0effca68?page=32">AD</a> AD<a title="GT - October 2011 page 33" href="http://viewer.zmags.com/publication/0effca68?page=33">IAOP membership85% of IAOP members credit IAOP </a> IAOP membership85% of IAOP members credit IAOP <a title="GT - October 2011 page 34" href="http://viewer.zmags.com/publication/0effca68?page=34">Zachary Misko can relate. He viewedoutsourc</a> Zachary Misko can relate. He viewedoutsourc<a title="GT - October 2011 page 35" href="http://viewer.zmags.com/publication/0effca68?page=35">POWERHOUSE 25Atul VashisthaChairman & CEONeo</a> POWERHOUSE 25Atul VashisthaChairman & CEONeo<a title="GT - October 2011 page 36" href="http://viewer.zmags.com/publication/0effca68?page=36">AD</a> AD<a title="GT - October 2011 page 37" href="http://viewer.zmags.com/publication/0effca68?page=37">FIVE TRENDS TO WATCHThe future of HR outsourci</a> FIVE TRENDS TO WATCHThe future of HR outsourci<a title="GT - October 2011 page 38" href="http://viewer.zmags.com/publication/0effca68?page=38">Trend #2: The “service centerwrap” as an HR </a> Trend #2: The “service centerwrap” as an HR <a title="GT - October 2011 page 39" href="http://viewer.zmags.com/publication/0effca68?page=39">FIVE TRENDS TO WATCHTrend #3: The rise of </a> FIVE TRENDS TO WATCHTrend #3: The rise of <a title="GT - October 2011 page 40" href="http://viewer.zmags.com/publication/0effca68?page=40">Trend #4: Greater variation inbuyers' service de</a> Trend #4: Greater variation inbuyers' service de<a title="GT - October 2011 page 41" href="http://viewer.zmags.com/publication/0effca68?page=41">FIVE TRENDS TO WATCHTrend #5: The so</a> FIVE TRENDS TO WATCHTrend #5: The so<a title="GT - October 2011 page 42" href="http://viewer.zmags.com/publication/0effca68?page=42">FIVE TRENDS TO WATCHHR</a> FIVE TRENDS TO WATCHHR<a title="GT - October 2011 page 43" href="http://viewer.zmags.com/publication/0effca68?page=43">WHAT SHORE?NOT SURE WHATSHORE?</a> WHAT SHORE?NOT SURE WHATSHORE?<a title="GT - October 2011 page 44" href="http://viewer.zmags.com/publication/0effca68?page=44">the answer? No. It is merely an option. There </a> the answer? No. It is merely an option. There <a title="GT - October 2011 page 45" href="http://viewer.zmags.com/publication/0effca68?page=45">ADIT training and professional developmentservi</a> ADIT training and professional developmentservi<a title="GT - October 2011 page 46" href="http://viewer.zmags.com/publication/0effca68?page=46">SOCIAL IS ONLY ASHADOW OF WHATIT CAN BEBy Chri</a> SOCIAL IS ONLY ASHADOW OF WHATIT CAN BEBy Chri<a title="GT - October 2011 page 47" href="http://viewer.zmags.com/publication/0effca68?page=47">WHAT'S HAPPENING AT THE IAOP</a> WHAT'S HAPPENING AT THE IAOP<a title="GT - October 2011 page 48" href="http://viewer.zmags.com/publication/0effca68?page=48">MEMBERSHIPMembership in IAOP provides access to </a> MEMBERSHIPMembership in IAOP provides access to <a title="GT - October 2011 page 49" href="http://viewer.zmags.com/publication/0effca68?page=49">WHAT'S HAPPENING AT THE IAOPTHE 2012 </a> WHAT'S HAPPENING AT THE IAOPTHE 2012 <a title="GT - October 2011 page 50" href="http://viewer.zmags.com/publication/0effca68?page=50">Join companies like: Accenture, Allstate, Am</a> Join companies like: Accenture, Allstate, Am<a title="GT - October 2011 page 51" href="http://viewer.zmags.com/publication/0effca68?page=51">YEAR IN REVIEWIAOP Member Forum:Use of Adva</a> YEAR IN REVIEWIAOP Member Forum:Use of Adva<a title="GT - October 2011 page 52" href="http://viewer.zmags.com/publication/0effca68?page=52">Outsourcing Professional Certification FrameworkT</a> Outsourcing Professional Certification FrameworkT