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<br /> How to Become an Exceptional Leader x Dealing with Residents’ Complaints x Energy Benchmarking Made Easy<br /> New HVAC Technology x PACE Winner Arbor Crest x Managing in the Gray x Classy Summer Classic<br /> PMA’s Third Annual<br /> Reverse Trade Show<br /> Thursday, July 28, 2016<br /> 9 a.m. - 4 p.m.<br /> Martin’s Crosswinds, Greenbelt, MD<br /> :<br /> Don’t miss this opportunity to<br /> • Expand your network<br /> • Develop new resources<br /> • Learn to manage your properties more<br /> efficiently<br /> www.pma-dc.org • www.bestapartmentsindc.com<br /> PMA Calendar<br /> Leasing and Maintenance Professional Awards<br /> Entries Due Friday, July 15<br /> Third Annual Reverse Trade Show<br /> Thursday, July 28<br /> 9 a.m. – 4 p.m.<br /> Martin’s Crosswinds<br /> 7400 Greenway Center Drive<br /> Greenbelt, MD 20770<br /> August Social<br /> Thursday, August 18<br /> 4:30 - 9:30 p.m.<br /> Smokey Glen Farm<br /> 16407 Riffle Ford <a title="bulletin_jul16 page 1" href="http://viewer.zmags.com/publication/0f5e88a9?page=1"> How to Become an Exceptional Leader x Dealing wit</a> <a title="bulletin_jul16 page 2" href="http://viewer.zmags.com/publication/0f5e88a9?page=2"> PMA Calendar Leasing and Maintenance Professiona</a> <a title="bulletin_jul16 page 3" href="http://viewer.zmags.com/publication/0f5e88a9?page=3"> PRESIDENT’S MESSAGE If It’s Not Broke, Definitely</a> <a title="bulletin_jul16 page 4" href="http://viewer.zmags.com/publication/0f5e88a9?page=4"> 4 www.pma-dc.org </a> <a title="bulletin_jul16 page 5" href="http://viewer.zmags.com/publication/0f5e88a9?page=5"> Features The Leader of the Pack, Vroom, Vroom: Th</a> <a title="bulletin_jul16 page 6" href="http://viewer.zmags.com/publication/0f5e88a9?page=6"> The Leader of the Pack, Vroom, Vroom The Twelve C</a> <a title="bulletin_jul16 page 7" href="http://viewer.zmags.com/publication/0f5e88a9?page=7"> in the eye, care about what they are sayi</a> <a title="bulletin_jul16 page 8" href="http://viewer.zmags.com/publication/0f5e88a9?page=8"> PMA General Membership Meeting </a> <a title="bulletin_jul16 page 9" href="http://viewer.zmags.com/publication/0f5e88a9?page=9"> Managing in the Gray A First-of-Its-Kind PMA Semi</a> <a title="bulletin_jul16 page 10" href="http://viewer.zmags.com/publication/0f5e88a9?page=10"> ENERGY STAR Partners With Utilities to Make Energ</a> <a title="bulletin_jul16 page 11" href="http://viewer.zmags.com/publication/0f5e88a9?page=11"> The new tool can be downloaded from www.energysta</a> <a title="bulletin_jul16 page 12" href="http://viewer.zmags.com/publication/0f5e88a9?page=12"> N o w O p e n ! Who We Are Customer Focused Exper</a> <a title="bulletin_jul16 page 13" href="http://viewer.zmags.com/publication/0f5e88a9?page=13"> Question of the Month What Is Your Approach to De</a> <a title="bulletin_jul16 page 14" href="http://viewer.zmags.com/publication/0f5e88a9?page=14"> Question of the Month What Is Your Approach to De</a> <a title="bulletin_jul16 page 15" href="http://viewer.zmags.com/publication/0f5e88a9?page=15"> Our reside</a> <a title="bulletin_jul16 page 16" href="http://viewer.zmags.com/publication/0f5e88a9?page=16"> PMA Leadership Profile Amber Rawlings, Co-Chair o</a> <a title="bulletin_jul16 page 17" href="http://viewer.zmags.com/publication/0f5e88a9?page=17"> Lauren Hall, Amber Rawlings, Alla Shtipelman, Kar</a> <a title="bulletin_jul16 page 18" href="http://viewer.zmags.com/publication/0f5e88a9?page=18"> Operations Corner Upgrading Your HVAC Operations </a> <a title="bulletin_jul16 page 19" href="http://viewer.zmags.com/publication/0f5e88a9?page=19"> Wonder of Technology VRV systems utilize a number</a> <a title="bulletin_jul16 page 20" href="http://viewer.zmags.com/publication/0f5e88a9?page=20"> Due to the increasing popularity of VRV systems, </a> <a title="bulletin_jul16 page 21" href="http://viewer.zmags.com/publication/0f5e88a9?page=21"> A Classic Summer Classic PMA had another fanta</a> <a title="bulletin_jul16 page 22" href="http://viewer.zmags.com/publication/0f5e88a9?page=22"> Low Gross Second Place North Course - Owl Pest</a> <a title="bulletin_jul16 page 23" href="http://viewer.zmags.com/publication/0f5e88a9?page=23"> PEPCO MULTIFAMILY PROGRAM GET CASH INCENTIVES F</a> <a title="bulletin_jul16 page 24" href="http://viewer.zmags.com/publication/0f5e88a9?page=24"> Summer Classic Photo Gallery </a> <a title="bulletin_jul16 page 25" href="http://viewer.zmags.com/publication/0f5e88a9?page=25"> The food at Woodmont is top notch. The Summer Cla</a> <a title="bulletin_jul16 page 26" href="http://viewer.zmags.com/publication/0f5e88a9?page=26"> Lunch on both courses and in the volleyball/cornh</a> <a title="bulletin_jul16 page 27" href="http://viewer.zmags.com/publication/0f5e88a9?page=27"> The AFR team sponsored our North course Mulligan </a> <a title="bulletin_jul16 page 28" href="http://viewer.zmags.com/publication/0f5e88a9?page=28"> WELCOME TO THE CARIBBEAN august social 2016 V</a> <a title="bulletin_jul16 page 29" href="http://viewer.zmags.com/publication/0f5e88a9?page=29"> Celebrate Summer at PMA Caribbean August Social J</a> <a title="bulletin_jul16 page 30" href="http://viewer.zmags.com/publication/0f5e88a9?page=30"> signage at the Smokey Glen entrance. If you would</a> <a title="bulletin_jul16 page 31" href="http://viewer.zmags.com/publication/0f5e88a9?page=31"> Five-Star Sponsor Profile Residency Bureau It is</a> <a title="bulletin_jul16 page 32" href="http://viewer.zmags.com/publication/0f5e88a9?page=32"> to create new online tools and reports that benef</a> <a title="bulletin_jul16 page 33" href="http://viewer.zmags.com/publication/0f5e88a9?page=33"> The Residency Bureau makes every effort to resolv</a> <a title="bulletin_jul16 page 34" href="http://viewer.zmags.com/publication/0f5e88a9?page=34"> It’s PMA Awards Season Time is running out to s</a> <a title="bulletin_jul16 page 35" href="http://viewer.zmags.com/publication/0f5e88a9?page=35"> JULY 2016 | BULLETIN 35</a> <a title="bulletin_jul16 page 36" href="http://viewer.zmags.com/publication/0f5e88a9?page=36"> PMA Leasing Professional Awards: Recognizing the </a> <a title="bulletin_jul16 page 37" href="http://viewer.zmags.com/publication/0f5e88a9?page=37"> PMA Maintenance Professional Awards: Recognizing </a> <a title="bulletin_jul16 page 38" href="http://viewer.zmags.com/publication/0f5e88a9?page=38"> PMA Marketing and Advertising Excellence Awards: </a> <a title="bulletin_jul16 page 39" href="http://viewer.zmags.com/publication/0f5e88a9?page=39"> PACE Awards Spotlight Winner Market Rate MD, Ren</a> <a title="bulletin_jul16 page 40" href="http://viewer.zmags.com/publication/0f5e88a9?page=40"> Building a sense of the community is an important</a> <a title="bulletin_jul16 page 41" href="http://viewer.zmags.com/publication/0f5e88a9?page=41"> taking care of residents’ needs on a daily basis </a> <a title="bulletin_jul16 page 42" href="http://viewer.zmags.com/publication/0f5e88a9?page=42"> Tom’s Blog Stand Up and Be Recognized Chris Lee </a> <a title="bulletin_jul16 page 43" href="http://viewer.zmags.com/publication/0f5e88a9?page=43"> PMA Third Annual Reverse Trade Show PMA is recrui</a> <a title="bulletin_jul16 page 44" href="http://viewer.zmags.com/publication/0f5e88a9?page=44"> THE MAJOR APPLIANCE GIANT AMERICA’S Est. 1909 </a> <a title="bulletin_jul16 page 45" href="http://viewer.zmags.com/publication/0f5e88a9?page=45"> Committee Corner The following is a short recap o</a> <a title="bulletin_jul16 page 46" href="http://viewer.zmags.com/publication/0f5e88a9?page=46"> Marketing Council The Council is currently promot</a> <a title="bulletin_jul16 page 47" href="http://viewer.zmags.com/publication/0f5e88a9?page=47"> Holiday Ball Committee The 2016 Holiday Ball will</a> <a title="bulletin_jul16 page 48" href="http://viewer.zmags.com/publication/0f5e88a9?page=48"> PMA’s 2016 Five-Star Sponsors 48 w</a> <a title="bulletin_jul16 page 49" href="http://viewer.zmags.com/publication/0f5e88a9?page=49"> JULY 2016 | BULLETIN 49</a>