<br />
Overview Of Patient exPerience:<br />
Definitions anD MeasureMent tools<br />
Darien T. KaDens, PhD, MBa, DirecTOr Of healThcare research, sODexO<br />
rachel PerMuTh, PhD, MsPh, naTiOnal research DirecTOr,<br />
innOvaTiOns 2 sOluTiOns, sODexO<br />
TaylOr lauricella, PhD canDiDaTe, inDusTrial anD<br />
OrganizaTiOnal PsychOlOgy, sODexO research fellOw<br />
In the healthcare system worldwide, there has been a shift from a traditional,<br />
disease-centered approach toward a more contemporary, holistic patient-centered<br />
care model. As more hospitals convert to this patient-centered model, the standard<br />
for defining and measuring quality services has evolved to include a construct<br />
known as “patient experience.” In fact, Patient experience is now considered<br />
one of the three pillars of quality in healthcare, along with clinical effectiveness<br<a title="Patient Experience_White Paper page 1" href="http://viewer.zmags.com/publication/136afa68?page=1"> Overview Of Patient exPerience: Definitions anD M</a>
<a title="Patient Experience_White Paper page 2" href="http://viewer.zmags.com/publication/136afa68?page=2"> In the healthcare system worldwide, there has bee</a>
<a title="Patient Experience_White Paper page 3" href="http://viewer.zmags.com/publication/136afa68?page=3"> There are a number of benefits of the patient-cen</a>
<a title="Patient Experience_White Paper page 4" href="http://viewer.zmags.com/publication/136afa68?page=4"> Sodexo’s definition of Patient Experience reflect</a>
<a title="Patient Experience_White Paper page 5" href="http://viewer.zmags.com/publication/136afa68?page=5"> In sum, although there is no standard definition </a>
<a title="Patient Experience_White Paper page 6" href="http://viewer.zmags.com/publication/136afa68?page=6"> Sodexo’s definition of patient quality of life, h</a>
<a title="Patient Experience_White Paper page 7" href="http://viewer.zmags.com/publication/136afa68?page=7"> another instrument used to study patient experien</a>
<a title="Patient Experience_White Paper page 8" href="http://viewer.zmags.com/publication/136afa68?page=8"> references [1] HCAHPS: Hospital Consumer Assessm</a>