<br />
Corporate Social Resp on sibility Report 2010<br />
Corporate Social Responsibility Report 2010<br />
Letter from Carey Lykins<br />
<br />
President and CEO<br />
Citizens Energy Group<br />
<br />
To All Trust Stakeholders:<br />
<br />
The central mission of the Citizens<br />
Public Charitable Trust is to add value to<br />
the community. This is the essence of<br />
corporate social responsibility.<br />
<br />
Citizens is now poised to expand<br />
its mission to add value through<br />
the transfer of the city’s water and<br />
wastewater systems to the Citizens<br />
family of companies. We will deliver<br />
value by achieving efficiencies from<br />
combining five utilities as we complete<br />
investments that will ensure safe, high<br />
quality drinking water an<a title="2010 Social Responsibility Report page 1" href="http://viewer.zmags.com/publication/167b80ed?page=1">Corporate Social Resp on sibility Repor</a> Corporate Social Resp on sibility Repor<a title="2010 Social Responsibility Report page 2" href="http://viewer.zmags.com/publication/167b80ed?page=2">Corporate Social Responsibility Re</a> Corporate Social Responsibility Re<a title="2010 Social Responsibility Report page 3" href="http://viewer.zmags.com/publication/167b80ed?page=3">Letter from Carey LykinsPresident and CEOCitiz</a> Letter from Carey LykinsPresident and CEOCitiz<a title="2010 Social Responsibility Report page 4" href="http://viewer.zmags.com/publication/167b80ed?page=4">2 { adding value</a> 2 { adding value<a title="2010 Social Responsibility Report page 5" href="http://viewer.zmags.com/publication/167b80ed?page=5">Environmental LeadershipCitizens is committed t</a> Environmental LeadershipCitizens is committed t<a title="2010 Social Responsibility Report page 6" href="http://viewer.zmags.com/publication/167b80ed?page=6">4 { adding valueOur Corporate </a> 4 { adding valueOur Corporate <a title="2010 Social Responsibility Report page 7" href="http://viewer.zmags.com/publication/167b80ed?page=7">Teamwork is one of the core valuesthat ensures s</a> Teamwork is one of the core valuesthat ensures s<a title="2010 Social Responsibility Report page 8" href="http://viewer.zmags.com/publication/167b80ed?page=8">6 { adding value</a> 6 { adding value<a title="2010 Social Responsibility Report page 9" href="http://viewer.zmags.com/publication/167b80ed?page=9">AccountabilityThe proposal to transfer the city</a> AccountabilityThe proposal to transfer the city<a title="2010 Social Responsibility Report page 10" href="http://viewer.zmags.com/publication/167b80ed?page=10">addingvalue8 { adding valueOversight </a> addingvalue8 { adding valueOversight <a title="2010 Social Responsibility Report page 11" href="http://viewer.zmags.com/publication/167b80ed?page=11">The code of conduct is provided to all employees </a> The code of conduct is provided to all employees <a title="2010 Social Responsibility Report page 12" href="http://viewer.zmags.com/publication/167b80ed?page=12">10 { adding value </a> 10 { adding value <a title="2010 Social Responsibility Report page 13" href="http://viewer.zmags.com/publication/167b80ed?page=13">Focus on the CustomerWhether it is a Call Cente</a> Focus on the CustomerWhether it is a Call Cente<a title="2010 Social Responsibility Report page 14" href="http://viewer.zmags.com/publication/167b80ed?page=14">addingvalue12 { adding valueThe goal o</a> addingvalue12 { adding valueThe goal o<a title="2010 Social Responsibility Report page 15" href="http://viewer.zmags.com/publication/167b80ed?page=15">Kim Caldwell, left,Citizens Customer ServiceRep</a> Kim Caldwell, left,Citizens Customer ServiceRep<a title="2010 Social Responsibility Report page 16" href="http://viewer.zmags.com/publication/167b80ed?page=16">14 { adding value</a> 14 { adding value<a title="2010 Social Responsibility Report page 17" href="http://viewer.zmags.com/publication/167b80ed?page=17">SafetyTo further emphasize its importance, Citi</a> SafetyTo further emphasize its importance, Citi<a title="2010 Social Responsibility Report page 18" href="http://viewer.zmags.com/publication/167b80ed?page=18">addingvalue16 { adding valueSafety Out</a> addingvalue16 { adding valueSafety Out<a title="2010 Social Responsibility Report page 19" href="http://viewer.zmags.com/publication/167b80ed?page=19">A happy customer takes home a free smokealarm an</a> A happy customer takes home a free smokealarm an<a title="2010 Social Responsibility Report page 20" href="http://viewer.zmags.com/publication/167b80ed?page=20">18 { adding valueR</a> 18 { adding valueR<a title="2010 Social Responsibility Report page 21" href="http://viewer.zmags.com/publication/167b80ed?page=21">Citizens’ operational effectiveness centers on it</a> Citizens’ operational effectiveness centers on it<a title="2010 Social Responsibility Report page 22" href="http://viewer.zmags.com/publication/167b80ed?page=22">addingvalue20 { adding valueThe steam </a> addingvalue20 { adding valueThe steam <a title="2010 Social Responsibility Report page 23" href="http://viewer.zmags.com/publication/167b80ed?page=23">Citizens replaces a homeservice line as part of</a> Citizens replaces a homeservice line as part of<a title="2010 Social Responsibility Report page 24" href="http://viewer.zmags.com/publication/167b80ed?page=24">22 { adding value </a> 22 { adding value <a title="2010 Social Responsibility Report page 25" href="http://viewer.zmags.com/publication/167b80ed?page=25">Investing in Our CommunityThrough donations of </a> Investing in Our CommunityThrough donations of <a title="2010 Social Responsibility Report page 26" href="http://viewer.zmags.com/publication/167b80ed?page=26">24 { adding valueKing Park -- A $300,000</a> 24 { adding valueKing Park -- A $300,000<a title="2010 Social Responsibility Report page 27" href="http://viewer.zmags.com/publication/167b80ed?page=27">IPS Hall of Fame -- Since its inception, Citizens</a> IPS Hall of Fame -- Since its inception, Citizens<a title="2010 Social Responsibility Report page 28" href="http://viewer.zmags.com/publication/167b80ed?page=28">26 { adding value </a> 26 { adding value <a title="2010 Social Responsibility Report page 29" href="http://viewer.zmags.com/publication/167b80ed?page=29">EnvironmentAt Citizens, being an environmental </a> EnvironmentAt Citizens, being an environmental <a title="2010 Social Responsibility Report page 30" href="http://viewer.zmags.com/publication/167b80ed?page=30">addingvalue28 { adding valueEnvironmen</a> addingvalue28 { adding valueEnvironmen<a title="2010 Social Responsibility Report page 31" href="http://viewer.zmags.com/publication/167b80ed?page=31">Citizens was a sponsor of the City ofIndianapoli</a> Citizens was a sponsor of the City ofIndianapoli<a title="2010 Social Responsibility Report page 32" href="http://viewer.zmags.com/publication/167b80ed?page=32">30 { adding value </a> 30 { adding value <a title="2010 Social Responsibility Report page 33" href="http://viewer.zmags.com/publication/167b80ed?page=33">Our EmployeesAt Citizens, we know customer and </a> Our EmployeesAt Citizens, we know customer and <a title="2010 Social Responsibility Report page 34" href="http://viewer.zmags.com/publication/167b80ed?page=34">addingvalue32 { adding valueto strateg</a> addingvalue32 { adding valueto strateg<a title="2010 Social Responsibility Report page 35" href="http://viewer.zmags.com/publication/167b80ed?page=35">Robbin Nunley, Directorof Safety, and JeanRichc</a> Robbin Nunley, Directorof Safety, and JeanRichc<a title="2010 Social Responsibility Report page 36" href="http://viewer.zmags.com/publication/167b80ed?page=36">34 { adding value </a> 34 { adding value <a title="2010 Social Responsibility Report page 37" href="http://viewer.zmags.com/publication/167b80ed?page=37">Diversity, Recognition, Empowerment and Motivatio</a> Diversity, Recognition, Empowerment and Motivatio<a title="2010 Social Responsibility Report page 38" href="http://viewer.zmags.com/publication/167b80ed?page=38">addingvalue36 { adding valueDiversity </a> addingvalue36 { adding valueDiversity <a title="2010 Social Responsibility Report page 39" href="http://viewer.zmags.com/publication/167b80ed?page=39">Outreach - Citizens sponsors and/orparticipates </a> Outreach - Citizens sponsors and/orparticipates <a title="2010 Social Responsibility Report page 40" href="http://viewer.zmags.com/publication/167b80ed?page=40">addingvaluea former associate with the Institut</a> addingvaluea former associate with the Institut<a title="2010 Social Responsibility Report page 41" href="http://viewer.zmags.com/publication/167b80ed?page=41">Citizens Energy Group has been designated a Green</a> Citizens Energy Group has been designated a Green<a title="2010 Social Responsibility Report page 42" href="http://viewer.zmags.com/publication/167b80ed?page=42">2020 North Meridian StreetIndianapolis, Indiana </a> 2020 North Meridian StreetIndianapolis, Indiana