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<br /> MOTORTRADER<br /> WWW.MOTORTRADER.COM THE AWARD-WINNING VOICE OF THE CAR RETAILING SECTOR<br /> 20<br /> <br /> Simon<br /> Elliott<br /> <br /> Volkswagen's light commercial<br /> boss discusses life after cars<br /> <br /> MAY 2010<br /> <br /> WINNER Best<br /> Trade Publication<br /> of the Year<br /> <br /> <br /> 16<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Conference report:<br /> John O'Hanlon on<br /> growing Ridgeway<br /> 12<br /> <br /> <br /> <br /> <br /> <br /> Jon Goodman on<br /> Peugeot's big push<br /> <br /> BEHIND THE HEADLINES 06<br /> <br /> April new car sales<<a title="MT MAY 2010.pdf page 1" href="http://viewer.zmags.com/publication/16ad99ec?page=1">MOTORTRADERWWW.MOTORTRADER.COM </a> MOTORTRADERWWW.MOTORTRADER.COM <a title="MT MAY 2010.pdf page 2" href="http://viewer.zmags.com/publication/16ad99ec?page=2">Need a newfinance provider?Any dealer, any size</a> Need a newfinance provider?Any dealer, any size<a title="MT MAY 2010.pdf page 3" href="http://viewer.zmags.com/publication/16ad99ec?page=3">DEALER ANALYSIS20 The MT InterviewVolkswagen </a> DEALER ANALYSIS20 The MT InterviewVolkswagen <a title="MT MAY 2010.pdf page 4" href="http://viewer.zmags.com/publication/16ad99ec?page=4"> $ </a> $ <a title="MT MAY 2010.pdf page 5" href="http://viewer.zmags.com/publication/16ad99ec?page=5">COMMENT 05MOTOR TRADEREDITORIALEditorCurt</a> COMMENT 05MOTOR TRADEREDITORIALEditorCurt<a title="MT MAY 2010.pdf page 6" href="http://viewer.zmags.com/publication/16ad99ec?page=6">06 BEHIND THE HEADLINES: April car salesGetting</a> 06 BEHIND THE HEADLINES: April car salesGetting<a title="MT MAY 2010.pdf page 7" href="http://viewer.zmags.com/publication/16ad99ec?page=7">New carsales growthin Aprilcontinued tobe dri</a> New carsales growthin Aprilcontinued tobe dri<a title="MT MAY 2010.pdf page 8" href="http://viewer.zmags.com/publication/16ad99ec?page=8">08 BEHIND THE HEADLINES: Dealer resultsBettert</a> 08 BEHIND THE HEADLINES: Dealer resultsBettert<a title="MT MAY 2010.pdf page 9" href="http://viewer.zmags.com/publication/16ad99ec?page=9">AVOID BEING STUCK WITH ACAR YOU CAN'T SELLPerf</a> AVOID BEING STUCK WITH ACAR YOU CAN'T SELLPerf<a title="MT MAY 2010.pdf page 10" href="http://viewer.zmags.com/publication/16ad99ec?page=10">10 BEHIND THE HEADLINES: Dealer resultsASE's</a> 10 BEHIND THE HEADLINES: Dealer resultsASE's<a title="MT MAY 2010.pdf page 11" href="http://viewer.zmags.com/publication/16ad99ec?page=11">When you really need to stop. </a> When you really need to stop. <a title="MT MAY 2010.pdf page 12" href="http://viewer.zmags.com/publication/16ad99ec?page=12">12 BEHIND THE HEADLINES: PeugeotThe comeback </a> 12 BEHIND THE HEADLINES: PeugeotThe comeback <a title="MT MAY 2010.pdf page 13" href="http://viewer.zmags.com/publication/16ad99ec?page=13">TMDisposal NetworkREMEMBER THOUGHT ?WH</a> TMDisposal NetworkREMEMBER THOUGHT ?WH<a title="MT MAY 2010.pdf page 14" href="http://viewer.zmags.com/publication/16ad99ec?page=14">14 BEHIND THE HEADLINES: MitsubishiTaking cont</a> 14 BEHIND THE HEADLINES: MitsubishiTaking cont<a title="MT MAY 2010.pdf page 15" href="http://viewer.zmags.com/publication/16ad99ec?page=15"> !$ " ! !#$ " </a> !$ " ! !#$ " <a title="MT MAY 2010.pdf page 16" href="http://viewer.zmags.com/publication/16ad99ec?page=16">16 MOTOR TRADER/ASE: Financial ConferenceFinan</a> 16 MOTOR TRADER/ASE: Financial ConferenceFinan<a title="MT MAY 2010.pdf page 17" href="http://viewer.zmags.com/publication/16ad99ec?page=17">MOTOR TRADER/ASE: Financial Conference 17to</a> MOTOR TRADER/ASE: Financial Conference 17to<a title="MT MAY 2010.pdf page 18" href="http://viewer.zmags.com/publication/16ad99ec?page=18">18 PICK OF THE MONTHMOTOR TRADER.comPick o</a> 18 PICK OF THE MONTHMOTOR TRADER.comPick o<a title="MT MAY 2010.pdf page 19" href="http://viewer.zmags.com/publication/16ad99ec?page=19">Dealers featurein UK rich listSir Arnold Clar</a> Dealers featurein UK rich listSir Arnold Clar<a title="MT MAY 2010.pdf page 20" href="http://viewer.zmags.com/publication/16ad99ec?page=20">240 THE MOTORTRADER INTERVIEW: Simon Elliott”I </a> 240 THE MOTORTRADER INTERVIEW: Simon Elliott”I <a title="MT MAY 2010.pdf page 21" href="http://viewer.zmags.com/publication/16ad99ec?page=21">THE MOTORTRADER INTERVIEW: Simon Elliott 21man”</a> THE MOTORTRADER INTERVIEW: Simon Elliott 21man”<a title="MT MAY 2010.pdf page 22" href="http://viewer.zmags.com/publication/16ad99ec?page=22">22 THE MOTORTRADER INTERVIEW: Simon Elliott</a> 22 THE MOTORTRADER INTERVIEW: Simon Elliott<a title="MT MAY 2010.pdf page 23" href="http://viewer.zmags.com/publication/16ad99ec?page=23">Importing Importing with DHL</a> Importing Importing with DHL<a title="MT MAY 2010.pdf page 24" href="http://viewer.zmags.com/publication/16ad99ec?page=24">24 THE MOTORTRADER INTERVIEW: Simon Elliott</a> 24 THE MOTORTRADER INTERVIEW: Simon Elliott<a title="MT MAY 2010.pdf page 25" href="http://viewer.zmags.com/publication/16ad99ec?page=25">THE MOTORTRADER INTERVIEW: Simon Elliott 255</a> THE MOTORTRADER INTERVIEW: Simon Elliott 255<a title="MT MAY 2010.pdf page 26" href="http://viewer.zmags.com/publication/16ad99ec?page=26">26 THE MOTORTRADER INTERVIEW: Simon ElliottW</a> 26 THE MOTORTRADER INTERVIEW: Simon ElliottW<a title="MT MAY 2010.pdf page 27" href="http://viewer.zmags.com/publication/16ad99ec?page=27">THE MOTORTRADER INTERVIEW: Simon Elliott 272</a> THE MOTORTRADER INTERVIEW: Simon Elliott 272<a title="MT MAY 2010.pdf page 28" href="http://viewer.zmags.com/publication/16ad99ec?page=28">28 RETAILING BEST PRACTICE: Love FilmLOVE I</a> 28 RETAILING BEST PRACTICE: Love FilmLOVE I<a title="MT MAY 2010.pdf page 29" href="http://viewer.zmags.com/publication/16ad99ec?page=29">ALL YOU NEEDIS LOVE: LoveFilm's 67,000titles a</a> ALL YOU NEEDIS LOVE: LoveFilm's 67,000titles a<a title="MT MAY 2010.pdf page 30" href="http://viewer.zmags.com/publication/16ad99ec?page=30">30 DEALER INSIGHT: Graypaul BirminghamIt's s</a> 30 DEALER INSIGHT: Graypaul BirminghamIt's s<a title="MT MAY 2010.pdf page 31" href="http://viewer.zmags.com/publication/16ad99ec?page=31">introduced a 24-month warrantyon approved models</a> introduced a 24-month warrantyon approved models<a title="MT MAY 2010.pdf page 32" href="http://viewer.zmags.com/publication/16ad99ec?page=32">32 PROMOTION: 2010 Castrol Professional 5's</a> 32 PROMOTION: 2010 Castrol Professional 5's<a title="MT MAY 2010.pdf page 33" href="http://viewer.zmags.com/publication/16ad99ec?page=33">PROMOTION: 2010 Castrol Professional 5's 33</a> PROMOTION: 2010 Castrol Professional 5's 33<a title="MT MAY 2010.pdf page 34" href="http://viewer.zmags.com/publication/16ad99ec?page=34">34 HUTTON REPORTSIt's aRay Hutton sharingthin</a> 34 HUTTON REPORTSIt's aRay Hutton sharingthin<a title="MT MAY 2010.pdf page 35" href="http://viewer.zmags.com/publication/16ad99ec?page=35">STAY AHEADYou want your website to shift gear </a> STAY AHEADYou want your website to shift gear <a title="MT MAY 2010.pdf page 36" href="http://viewer.zmags.com/publication/16ad99ec?page=36"> </a> <a title="MT MAY 2010.pdf page 37" href="http://viewer.zmags.com/publication/16ad99ec?page=37">AUCTIONS & REMARKETING: Used values 37Change o</a> AUCTIONS & REMARKETING: Used values 37Change o<a title="MT MAY 2010.pdf page 38" href="http://viewer.zmags.com/publication/16ad99ec?page=38">38 AUCTIONS & REMARKETING: Buying patternsA ne</a> 38 AUCTIONS & REMARKETING: Buying patternsA ne<a title="MT MAY 2010.pdf page 39" href="http://viewer.zmags.com/publication/16ad99ec?page=39"> WRssaaMAs Europe's biggest and most vibrant </a> WRssaaMAs Europe's biggest and most vibrant <a title="MT MAY 2010.pdf page 40" href="http://viewer.zmags.com/publication/16ad99ec?page=40">40 AUCTIONS & REMARKETING: Van valuesPent up </a> 40 AUCTIONS & REMARKETING: Van valuesPent up <a title="MT MAY 2010.pdf page 41" href="http://viewer.zmags.com/publication/16ad99ec?page=41">AUCTIONS & REMARKETING: Van values 41auctio</a> AUCTIONS & REMARKETING: Van values 41auctio<a title="MT MAY 2010.pdf page 42" href="http://viewer.zmags.com/publication/16ad99ec?page=42">42 TRAINING: Used car stocking </a> 42 TRAINING: Used car stocking <a title="MT MAY 2010.pdf page 43" href="http://viewer.zmags.com/publication/16ad99ec?page=43">TOTAL LubricantsExceptional products and servic</a> TOTAL LubricantsExceptional products and servic<a title="MT MAY 2010.pdf page 44" href="http://viewer.zmags.com/publication/16ad99ec?page=44">44 WARRANTIES: Generating salesA warrantedinc</a> 44 WARRANTIES: Generating salesA warrantedinc<a title="MT MAY 2010.pdf page 45" href="http://viewer.zmags.com/publication/16ad99ec?page=45">WARRANTIES: Generating sales 45lift sales b</a> WARRANTIES: Generating sales 45lift sales b<a title="MT MAY 2010.pdf page 46" href="http://viewer.zmags.com/publication/16ad99ec?page=46">46 MOTORTRADER Warranty DirectoryAA Warranty</a> 46 MOTORTRADER Warranty DirectoryAA Warranty<a title="MT MAY 2010.pdf page 47" href="http://viewer.zmags.com/publication/16ad99ec?page=47">MOTORTRADER Warranty Directory 47Car Care Pla</a> MOTORTRADER Warranty Directory 47Car Care Pla<a title="MT MAY 2010.pdf page 48" href="http://viewer.zmags.com/publication/16ad99ec?page=48">48 MOTORTRADER Warranty DirectoryMAPFRE ABRAX</a> 48 MOTORTRADER Warranty DirectoryMAPFRE ABRAX<a title="MT MAY 2010.pdf page 49" href="http://viewer.zmags.com/publication/16ad99ec?page=49">MOTORTRADER Warranty Directory 49Momentum War</a> MOTORTRADER Warranty Directory 49Momentum War<a title="MT MAY 2010.pdf page 50" href="http://viewer.zmags.com/publication/16ad99ec?page=50">50 MOTORTRADER Warranty DirectoryRAC Warranty</a> 50 MOTORTRADER Warranty DirectoryRAC Warranty<a title="MT MAY 2010.pdf page 51" href="http://viewer.zmags.com/publication/16ad99ec?page=51">MOTORTRADER Warranty Directory 51Warranty Man</a> MOTORTRADER Warranty Directory 51Warranty Man<a title="MT MAY 2010.pdf page 52" href="http://viewer.zmags.com/publication/16ad99ec?page=52">20th Anniversary Motor Trader AwardsMOTOR TRADER</a> 20th Anniversary Motor Trader AwardsMOTOR TRADER<a title="MT MAY 2010.pdf page 53" href="http://viewer.zmags.com/publication/16ad99ec?page=53">Sponsored by </a> Sponsored by <a title="MT MAY 2010.pdf page 54" href="http://viewer.zmags.com/publication/16ad99ec?page=54">54 MOTORTRADER AWARDS 2010: Finalists </a> 54 MOTORTRADER AWARDS 2010: Finalists <a title="MT MAY 2010.pdf page 55" href="http://viewer.zmags.com/publication/16ad99ec?page=55">Sponsored by </a> Sponsored by <a title="MT MAY 2010.pdf page 56" href="http://viewer.zmags.com/publication/16ad99ec?page=56">56 MOTORTRADER AWARDS 2010: Finalists </a> 56 MOTORTRADER AWARDS 2010: Finalists <a title="MT MAY 2010.pdf page 57" href="http://viewer.zmags.com/publication/16ad99ec?page=57">Sponsored by </a> Sponsored by <a title="MT MAY 2010.pdf page 58" href="http://viewer.zmags.com/publication/16ad99ec?page=58">58 MOTORTRADER AWARDS 2010: Finalists </a> 58 MOTORTRADER AWARDS 2010: Finalists <a title="MT MAY 2010.pdf page 59" href="http://viewer.zmags.com/publication/16ad99ec?page=59">Sponsored by </a> Sponsored by <a title="MT MAY 2010.pdf page 60" href="http://viewer.zmags.com/publication/16ad99ec?page=60">60 LAST WORD10 Questionsfor…JohnTustain</a> 60 LAST WORD10 Questionsfor…JohnTustain<a title="MT MAY 2010.pdf page 61" href="http://viewer.zmags.com/publication/16ad99ec?page=61">READER OFFER: Motor Trader web tool 61Doors: </a> READER OFFER: Motor Trader web tool 61Doors: <a title="MT MAY 2010.pdf page 62" href="http://viewer.zmags.com/publication/16ad99ec?page=62">62 RECRUITMENTCONTACTMike TraylenT: 020 82</a> 62 RECRUITMENTCONTACTMike TraylenT: 020 82<a title="MT MAY 2010.pdf page 63" href="http://viewer.zmags.com/publication/16ad99ec?page=63">RECRUITMENT 63BodyshopManagerResearch Garag</a> RECRUITMENT 63BodyshopManagerResearch Garag<a title="MT MAY 2010.pdf page 64" href="http://viewer.zmags.com/publication/16ad99ec?page=64">64 RECRUITMENTCONTACTMike TraylenT: 020 82</a> 64 RECRUITMENTCONTACTMike TraylenT: 020 82<a title="MT MAY 2010.pdf page 65" href="http://viewer.zmags.com/publication/16ad99ec?page=65">Garage EquipmentLOSING TRADE DUETO LOCK NU</a> Garage EquipmentLOSING TRADE DUETO LOCK NU<a title="MT MAY 2010.pdf page 66" href="http://viewer.zmags.com/publication/16ad99ec?page=66">66 CLASSIFIEDCONTACT </a> 66 CLASSIFIEDCONTACT <a title="MT MAY 2010.pdf page 67" href="http://viewer.zmags.com/publication/16ad99ec?page=67">BUYERS' GUIDE 67AccountantsAndy Clarke Motor </a> BUYERS' GUIDE 67AccountantsAndy Clarke Motor <a title="MT MAY 2010.pdf page 68" href="http://viewer.zmags.com/publication/16ad99ec?page=68">Matching customersales with VCARSsearches</a> Matching customersales with VCARSsearches