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Zmags
HVACR
DISTRIBUTION
BUSINESS
2ND QUARTER 2015
Powered by Penton
THE MANAGEMENT SOURCE OF HVACR & HYDRONIC WHOLESALE DISTRIBUTION – Since 1998
A Customer-focused
Work Ethic
Thermal
Supply Inc.
NEST LABS
ALSO INSIDE > CREATING
THE THOUGHTFUL
HOME
STEVE COSCIA
DIRTY LITTLE
SECRETS OF
CUSTOMER SERVICE
TOM PISCITELLI
OPEN THE
DOOR
WITH KPIs
DON FRENDBERG
A STORY ABOUT
DOWNRIGHT
DETERMINATION
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CONTENTS
Page 12
©ISTOCKPHOTO/THINKSTOCK
Page 18
©ISTOCKPHOTO/THINKSTOCK
Page 22
Copyright © 2015 Penton
All rights reserved. Printed in the
HVACR DISTRIBUTION BUSINESS
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CONTENTS Page 12 ©ISTOCKPHOTO
EDITOR'S PAGE | By Candace Roulo Focus on t
10 year compr
WELCOME TO THE FUTURE OF HVAC THE YELLOW JACKET®
NEWS marketing services assisting the sales de
NEWS conditioning and refrigeration equip- men
CURRENT INDUSTRY STATS Industry Updates NATE C
WHOLESALER'S SPOTLIGHT | By Michael Maynard Ho
HVACR wholesale distributor in the residential an
WHOLESALER'S SPOTLIGHT Transportation and inve
Ryan Chamberlain, sales manager of the Portland r
MANUFACTURER'S SPOTLIGHT | By Michael Maynard
Nest has taken the same approach to the smoke
MANUFACTURER'S SPOTLIGHT Best Practice “Works
Universal cap R-22 cap R-410 cap IMC® & IRC®
MANUFACTURER'S SPOTLIGHT Nes t energy history
2→
CUSTOMER SERVICE | By Steve Coscia Customer Se
One of the best ways I know to manage an exchange
DISTRIBUTION OPERATIONS | By Bryan Jensen Crea
tions that may not come up in a class- room envir
COACHING & TRAINING | By Tom Piscitelli Open t
TECH UPDATE Tech Update Adrian Steel
TECH UPDATE copper tube/aluminum fin combina-
FROM MY VIEWPOINT | By Don Frendberg Did
September 15 - 18 Meet us in St. Louis www.comfo
MARKETPLACE PRODUCTS AND SERVICES CALL David K
AD INDEX 2nd Quarter 2015 Ad Index CONTACT
We're the wire that pulls double duty to complete
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