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<br /> HVACR<br /> DISTRIBUTION<br /> BUSINESS<br /> 2ND QUARTER 2015<br /> Powered by Penton<br /> THE MANAGEMENT SOURCE OF HVACR & HYDRONIC WHOLESALE DISTRIBUTION – Since 1998<br /> A Customer-focused<br /> Work Ethic<br /> Thermal<br /> Supply Inc.<br /> NEST LABS<br /> ALSO INSIDE > CREATING<br /> THE THOUGHTFUL<br /> HOME<br /> STEVE COSCIA<br /> DIRTY LITTLE<br /> SECRETS OF<br /> CUSTOMER SERVICE<br /> TOM PISCITELLI<br /> OPEN THE<br /> DOOR<br /> WITH KPIs<br /> DON FRENDBERG<br /> A STORY ABOUT<br /> DOWNRIGHT<br /> DETERMINATION<br /> Circle 1<br /> CONTENTS<br /> Page 12<br /> ©ISTOCKPHOTO/THINKSTOCK<br /> Page 18<br /> ©ISTOCKPHOTO/THINKSTOCK<br /> Page 22<br /> Copyright © 2015 Penton<br /> All rights reserved. Printed in the<a title="HVACR - April 2015 page 1" href="http://viewer.zmags.com/publication/174ea22c?page=1"> HVACR DISTRIBUTION BUSINESS </a> <a title="HVACR - April 2015 page 2" href="http://viewer.zmags.com/publication/174ea22c?page=2"> Circle 1</a> <a title="HVACR - April 2015 page 3" href="http://viewer.zmags.com/publication/174ea22c?page=3"> CONTENTS Page 12 ©ISTOCKPHOTO</a> <a title="HVACR - April 2015 page 4" href="http://viewer.zmags.com/publication/174ea22c?page=4"> EDITOR'S PAGE | By Candace Roulo Focus on t</a> <a title="HVACR - April 2015 page 5" href="http://viewer.zmags.com/publication/174ea22c?page=5"> 10 year compr</a> <a title="HVACR - April 2015 page 6" href="http://viewer.zmags.com/publication/174ea22c?page=6"> WELCOME TO THE FUTURE OF HVAC THE YELLOW JACKET® </a> <a title="HVACR - April 2015 page 7" href="http://viewer.zmags.com/publication/174ea22c?page=7"> NEWS marketing services assisting the sales de</a> <a title="HVACR - April 2015 page 8" href="http://viewer.zmags.com/publication/174ea22c?page=8"> NEWS conditioning and refrigeration equip- men</a> <a title="HVACR - April 2015 page 9" href="http://viewer.zmags.com/publication/174ea22c?page=9"> CURRENT INDUSTRY STATS Industry Updates NATE C</a> <a title="HVACR - April 2015 page 10" href="http://viewer.zmags.com/publication/174ea22c?page=10"> WHOLESALER'S SPOTLIGHT | By Michael Maynard Ho</a> <a title="HVACR - April 2015 page 11" href="http://viewer.zmags.com/publication/174ea22c?page=11"> HVACR wholesale distributor in the residential an</a> <a title="HVACR - April 2015 page 12" href="http://viewer.zmags.com/publication/174ea22c?page=12"> WHOLESALER'S SPOTLIGHT Transportation and inve</a> <a title="HVACR - April 2015 page 13" href="http://viewer.zmags.com/publication/174ea22c?page=13"> Ryan Chamberlain, sales manager of the Portland r</a> <a title="HVACR - April 2015 page 14" href="http://viewer.zmags.com/publication/174ea22c?page=14"> MANUFACTURER'S SPOTLIGHT | By Michael Maynard </a> <a title="HVACR - April 2015 page 15" href="http://viewer.zmags.com/publication/174ea22c?page=15"> Nest has taken the same approach to the smoke</a> <a title="HVACR - April 2015 page 16" href="http://viewer.zmags.com/publication/174ea22c?page=16"> MANUFACTURER'S SPOTLIGHT Best Practice “Works </a> <a title="HVACR - April 2015 page 17" href="http://viewer.zmags.com/publication/174ea22c?page=17"> Universal cap R-22 cap R-410 cap IMC® & IRC® </a> <a title="HVACR - April 2015 page 18" href="http://viewer.zmags.com/publication/174ea22c?page=18"> MANUFACTURER'S SPOTLIGHT Nes t energy history </a> <a title="HVACR - April 2015 page 19" href="http://viewer.zmags.com/publication/174ea22c?page=19"> 2→ </a> <a title="HVACR - April 2015 page 20" href="http://viewer.zmags.com/publication/174ea22c?page=20"> CUSTOMER SERVICE | By Steve Coscia Customer Se</a> <a title="HVACR - April 2015 page 21" href="http://viewer.zmags.com/publication/174ea22c?page=21"> One of the best ways I know to manage an exchange</a> <a title="HVACR - April 2015 page 22" href="http://viewer.zmags.com/publication/174ea22c?page=22"> DISTRIBUTION OPERATIONS | By Bryan Jensen Crea</a> <a title="HVACR - April 2015 page 23" href="http://viewer.zmags.com/publication/174ea22c?page=23"> tions that may not come up in a class- room envir</a> <a title="HVACR - April 2015 page 24" href="http://viewer.zmags.com/publication/174ea22c?page=24"> COACHING & TRAINING | By Tom Piscitelli Open t</a> <a title="HVACR - April 2015 page 25" href="http://viewer.zmags.com/publication/174ea22c?page=25"> TECH UPDATE Tech Update Adrian Steel </a> <a title="HVACR - April 2015 page 26" href="http://viewer.zmags.com/publication/174ea22c?page=26"> TECH UPDATE copper tube/aluminum fin combina- </a> <a title="HVACR - April 2015 page 27" href="http://viewer.zmags.com/publication/174ea22c?page=27"> FROM MY VIEWPOINT | By Don Frendberg Did </a> <a title="HVACR - April 2015 page 28" href="http://viewer.zmags.com/publication/174ea22c?page=28"> September 15 - 18 Meet us in St. Louis www.comfo</a> <a title="HVACR - April 2015 page 29" href="http://viewer.zmags.com/publication/174ea22c?page=29"> MARKETPLACE PRODUCTS AND SERVICES CALL David K</a> <a title="HVACR - April 2015 page 30" href="http://viewer.zmags.com/publication/174ea22c?page=30"> AD INDEX 2nd Quarter 2015 Ad Index CONTACT</a> <a title="HVACR - April 2015 page 31" href="http://viewer.zmags.com/publication/174ea22c?page=31"> We're the wire that pulls double duty to complete</a> <a title="HVACR - April 2015 page 32" href="http://viewer.zmags.com/publication/174ea22c?page=32"> Circle 18</a>