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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> CHaNGe SerViCe requeSted<br /> April, 2011 AN EyE oN thE INDUStRy SINCE 1970 Vol. 22, Issue 4<br /> Responsible<br /> AppliAnce<br /> DisposAl<br /> (RAD) pRogRAm<br /> ge & ARcA pARtneR foR<br /> AppliAnces Recycling<br /> movement<br /> pAGE 8<br /> RevolUtioniZing<br /> tHe WAy bUsiness<br /> is Done<br /> tHe AUtHoRiZeD miele<br /> DiRect selleR pRogRAm<br /> pAGE 34<br /> f<br /> tHe nKbA ReveAls<br /> 7mARKetplAce<br /> KitcHen tRenDs<br /> oR tHe 2011<br /> pAGE 64<br /> printed on Recycled paper<br /> 10% post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> <br /> <br /> AS I SEE It •<br /> EllE’s ViEw<br /> • AS I SEE It<br /> Take the Next step at KBis 2011<br /> C<br /> hecking out the KBIS show conference gui<a title="April '11 page 1" href="http://viewer.zmags.com/publication/176fa1ec?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="April '11 page 2" href="http://viewer.zmags.com/publication/176fa1ec?page=2"> </a> <a title="April '11 page 3" href="http://viewer.zmags.com/publication/176fa1ec?page=3"> </a> <a title="April '11 page 4" href="http://viewer.zmags.com/publication/176fa1ec?page=4"> AS I SEE It • EllE’s ViEw • AS I SEE It </a> <a title="April '11 page 5" href="http://viewer.zmags.com/publication/176fa1ec?page=5"> Join The Nature Conservancy to plant a billion tr</a> <a title="April '11 page 6" href="http://viewer.zmags.com/publication/176fa1ec?page=6"> VIEWS • MOE’s MUsiNGs • VIEWS Busine</a> <a title="April '11 page 7" href="http://viewer.zmags.com/publication/176fa1ec?page=7"> APRIL 2011 The ReTail ObseRveR 7</a> <a title="April '11 page 8" href="http://viewer.zmags.com/publication/176fa1ec?page=8"> 8 The ReTail ObseRveR APRIL 2011</a> <a title="April '11 page 9" href="http://viewer.zmags.com/publication/176fa1ec?page=9"> Responsible Appliance Disposal (RAD) Program GE F</a> <a title="April '11 page 10" href="http://viewer.zmags.com/publication/176fa1ec?page=10"> | continued from page 9 | technology from UN</a> <a title="April '11 page 11" href="http://viewer.zmags.com/publication/176fa1ec?page=11"> </a> <a title="April '11 page 12" href="http://viewer.zmags.com/publication/176fa1ec?page=12"> </a> <a title="April '11 page 13" href="http://viewer.zmags.com/publication/176fa1ec?page=13"> APRIL 2011 The ReTail ObseRveR 13</a> <a title="April '11 page 14" href="http://viewer.zmags.com/publication/176fa1ec?page=14"> Book Review • People </a> <a title="April '11 page 15" href="http://viewer.zmags.com/publication/176fa1ec?page=15"> advantage to build connections. The desire to fee</a> <a title="April '11 page 16" href="http://viewer.zmags.com/publication/176fa1ec?page=16"> industry [ News ] CAPItAL’S NEW CULINARIAN SERI</a> <a title="April '11 page 17" href="http://viewer.zmags.com/publication/176fa1ec?page=17"> • maximum amount of burners, 12” or 24” g</a> <a title="April '11 page 18" href="http://viewer.zmags.com/publication/176fa1ec?page=18"> industry [ News ] | continued from page 17 | </a> <a title="April '11 page 19" href="http://viewer.zmags.com/publication/176fa1ec?page=19"> APRIL 2011 The ReTail ObseRveR 19</a> <a title="April '11 page 20" href="http://viewer.zmags.com/publication/176fa1ec?page=20"> industry [ News ] | continued from page 18 | </a> <a title="April '11 page 21" href="http://viewer.zmags.com/publication/176fa1ec?page=21"> </a> <a title="April '11 page 22" href="http://viewer.zmags.com/publication/176fa1ec?page=22"> industry [ News ] | continued from page 20 | </a> <a title="April '11 page 23" href="http://viewer.zmags.com/publication/176fa1ec?page=23"> APRIL 2011 The ReTail ObseRveR 23</a> <a title="April '11 page 24" href="http://viewer.zmags.com/publication/176fa1ec?page=24"> industry [ News ] | continued from page 22 | </a> <a title="April '11 page 25" href="http://viewer.zmags.com/publication/176fa1ec?page=25"> APRIL 2011 The ReTail ObseRveR 25</a> <a title="April '11 page 26" href="http://viewer.zmags.com/publication/176fa1ec?page=26"> industry [ News ] | continued from page 24 | </a> <a title="April '11 page 27" href="http://viewer.zmags.com/publication/176fa1ec?page=27"> Select Distributors Distibutor of Distinctive Con</a> <a title="April '11 page 28" href="http://viewer.zmags.com/publication/176fa1ec?page=28"> industry [ News ] | continued from page 26 | </a> <a title="April '11 page 29" href="http://viewer.zmags.com/publication/176fa1ec?page=29"> APRIL 2011 The ReTail ObseRveR 29</a> <a title="April '11 page 30" href="http://viewer.zmags.com/publication/176fa1ec?page=30"> Manufacturer {notEs} •</a> <a title="April '11 page 31" href="http://viewer.zmags.com/publication/176fa1ec?page=31"> </a> <a title="April '11 page 32" href="http://viewer.zmags.com/publication/176fa1ec?page=32"> • association nEWs CEA study Finds Dram</a> <a title="April '11 page 33" href="http://viewer.zmags.com/publication/176fa1ec?page=33"> </a> <a title="April '11 page 34" href="http://viewer.zmags.com/publication/176fa1ec?page=34"> rEVolutioniZinG thE WAY BusinEss is DonE in A con</a> <a title="April '11 page 35" href="http://viewer.zmags.com/publication/176fa1ec?page=35"> Direct seller Program the housing crisis, stru</a> <a title="April '11 page 36" href="http://viewer.zmags.com/publication/176fa1ec?page=36"> Direct seller Program product, but the product</a> <a title="April '11 page 37" href="http://viewer.zmags.com/publication/176fa1ec?page=37"> </a> <a title="April '11 page 38" href="http://viewer.zmags.com/publication/176fa1ec?page=38"> Manufacturer {notEs} •</a> <a title="April '11 page 39" href="http://viewer.zmags.com/publication/176fa1ec?page=39"> </a> <a title="April '11 page 40" href="http://viewer.zmags.com/publication/176fa1ec?page=40"> Elly Valas • R E t A I L V I</a> <a title="April '11 page 41" href="http://viewer.zmags.com/publication/176fa1ec?page=41"> C M Y CM MY CY CMY K 4RC11-19 ResizeAd_RetailOb</a> <a title="April '11 page 42" href="http://viewer.zmags.com/publication/176fa1ec?page=42"> John Tschohl • CUStoMER SERVICE Customer service</a> <a title="April '11 page 43" href="http://viewer.zmags.com/publication/176fa1ec?page=43"> APRIL 2011 The ReTail ObseRveR 43</a> <a title="April '11 page 44" href="http://viewer.zmags.com/publication/176fa1ec?page=44"> Chris Thiede • BRAND BUILDINg Generosity Cam</a> <a title="April '11 page 45" href="http://viewer.zmags.com/publication/176fa1ec?page=45"> www.woodstonehome.com | 1-800-578-6836 | </a> <a title="April '11 page 46" href="http://viewer.zmags.com/publication/176fa1ec?page=46"> Rick segel •REtAILBUSINESSKIt Is it a Featur</a> <a title="April '11 page 47" href="http://viewer.zmags.com/publication/176fa1ec?page=47"> • In honor of our 50 Year Anniversary,</a> <a title="April '11 page 48" href="http://viewer.zmags.com/publication/176fa1ec?page=48"> Kevin M. Henry • t R E N D S </a> <a title="April '11 page 49" href="http://viewer.zmags.com/publication/176fa1ec?page=49"> Join us When you provide a hot meal to a disaste</a> <a title="April '11 page 50" href="http://viewer.zmags.com/publication/176fa1ec?page=50"> Robert spector • MoM & PoP StoRE The wi</a> <a title="April '11 page 51" href="http://viewer.zmags.com/publication/176fa1ec?page=51"> </a> <a title="April '11 page 52" href="http://viewer.zmags.com/publication/176fa1ec?page=52"> • association nEWs The NKBA Announce</a> <a title="April '11 page 53" href="http://viewer.zmags.com/publication/176fa1ec?page=53"> </a> <a title="April '11 page 54" href="http://viewer.zmags.com/publication/176fa1ec?page=54"> • association nEWs Manufacturers Announce Use </a> <a title="April '11 page 55" href="http://viewer.zmags.com/publication/176fa1ec?page=55"> 2011 • </a> <a title="April '11 page 56" href="http://viewer.zmags.com/publication/176fa1ec?page=56"> • sErvicE nEWs The Certified Service Center QUAL</a> <a title="April '11 page 57" href="http://viewer.zmags.com/publication/176fa1ec?page=57"> </a> <a title="April '11 page 58" href="http://viewer.zmags.com/publication/176fa1ec?page=58"> • BUyINg gRoUP NEWS PrimeTime! las Vegas DEALE</a> <a title="April '11 page 59" href="http://viewer.zmags.com/publication/176fa1ec?page=59"> Proof that German engineers will never tire of gi</a> <a title="April '11 page 60" href="http://viewer.zmags.com/publication/176fa1ec?page=60"> Brandsource spring s CELEBRIty SPEAKERS AND CUttI</a> <a title="April '11 page 61" href="http://viewer.zmags.com/publication/176fa1ec?page=61"> • BUyINg gRoUP NEWS e Revs Up a ummit SEMINARS KE</a> <a title="April '11 page 62" href="http://viewer.zmags.com/publication/176fa1ec?page=62"> | continued from page 61 | </a> <a title="April '11 page 63" href="http://viewer.zmags.com/publication/176fa1ec?page=63"> WALL oF FAME• RETAilERs OBsERVED • WALL o</a> <a title="April '11 page 64" href="http://viewer.zmags.com/publication/176fa1ec?page=64"> • 1 NKBA Unc Kitchen Tren trE n 2</a> <a title="April '11 page 65" href="http://viewer.zmags.com/publication/176fa1ec?page=65"> • ds vers seven ds for 2011 freezer-bottom model</a> <a title="April '11 page 66" href="http://viewer.zmags.com/publication/176fa1ec?page=66"> Maytag </a> <a title="April '11 page 67" href="http://viewer.zmags.com/publication/176fa1ec?page=67"> cleans your largest better than anyone enabled by</a> <a title="April '11 page 68" href="http://viewer.zmags.com/publication/176fa1ec?page=68"> A range of innovations. © Purcell Murray Inc. 20</a>