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<br /> WORKPLACE<br /> TRENDS<br /> WORKPLACE<br /> TRENDS<br /> WORKPLACE<br /> TRENDS<br /> Michael Norris,<br /> Chief Operating Officer<br /> Sodexo North America<br /> and Market President<br /> None of us have crystal balls. If we did,<br /> however, as business leaders we may be<br /> tempted to peer into the future and see what<br /> our current workplaces look like. There are<br /> questions we’d all want to answer: Are we<br /> working smarter? What problems have we<br /> solved? Are we more productive, engaged<br /> and happy? Has our quality of life improved?<br /> At Sodexo, we believe it’s vitally important<br /> to identify what’s next in the evolution of<br /> the workplace. We believe this for a number<br /> of reasons. Chief among them is the direct<br /> correlation between how we work and the<br /> quality of our lives. Most of us spend more of<br /> our waking lives at our places of employment<br /> with coworkers than at our homes with ou<a title="Sodexo's 2014 Workplace Trends page 1" href="http://viewer.zmags.com/publication/17fda3ad?page=1"> WORKPLACE TRENDS WORKPLACE TRENDS WORKPLACE TREND</a> <a title="Sodexo's 2014 Workplace Trends page 2" href="http://viewer.zmags.com/publication/17fda3ad?page=2"> Michael Norris, Chief Operating Officer Sodexo No</a> <a title="Sodexo's 2014 Workplace Trends page 3" href="http://viewer.zmags.com/publication/17fda3ad?page=3"> RESEARCH METHODS Research Methods Rachel S. Pe</a> <a title="Sodexo's 2014 Workplace Trends page 4" href="http://viewer.zmags.com/publication/17fda3ad?page=4"> Trends at a Glance </a> <a title="Sodexo's 2014 Workplace Trends page 5" href="http://viewer.zmags.com/publication/17fda3ad?page=5"> TRENDS AT A GLANCE Employees: New Benefactors i</a> <a title="Sodexo's 2014 Workplace Trends page 6" href="http://viewer.zmags.com/publication/17fda3ad?page=6"> their workload and makes it more difficult to sto</a> <a title="Sodexo's 2014 Workplace Trends page 7" href="http://viewer.zmags.com/publication/17fda3ad?page=7"> TRENDS AT A GLANCE Analyst firm Gartner predicts</a> <a title="Sodexo's 2014 Workplace Trends page 8" href="http://viewer.zmags.com/publication/17fda3ad?page=8"> Over the last 15 years, the total health benefits </a> <a title="Sodexo's 2014 Workplace Trends page 9" href="http://viewer.zmags.com/publication/17fda3ad?page=9"> EMPLOYEES Employees: New Benefactors in the Exp</a> <a title="Sodexo's 2014 Workplace Trends page 10" href="http://viewer.zmags.com/publication/17fda3ad?page=10"> A CONTEMPORARY VIEW OF EXPERIENCE THROUGH QUALITY</a> <a title="Sodexo's 2014 Workplace Trends page 11" href="http://viewer.zmags.com/publication/17fda3ad?page=11"> EMPLOYEES Most notably, the model highlights th</a> <a title="Sodexo's 2014 Workplace Trends page 12" href="http://viewer.zmags.com/publication/17fda3ad?page=12"> Figure 2: Re-Thinking Value through New Experienc</a> <a title="Sodexo's 2014 Workplace Trends page 13" href="http://viewer.zmags.com/publication/17fda3ad?page=13"> EMPLOYEES Corporate Real Estate and Facility Le</a> <a title="Sodexo's 2014 Workplace Trends page 14" href="http://viewer.zmags.com/publication/17fda3ad?page=14"> CONCLUSION The services and value provided by tod</a> <a title="Sodexo's 2014 Workplace Trends page 15" href="http://viewer.zmags.com/publication/17fda3ad?page=15"> EFFICIENT COLLABORATIVE PRODUCTI</a> <a title="Sodexo's 2014 Workplace Trends page 16" href="http://viewer.zmags.com/publication/17fda3ad?page=16"> The Changing World of Wellness Regulation: Implic</a> <a title="Sodexo's 2014 Workplace Trends page 17" href="http://viewer.zmags.com/publication/17fda3ad?page=17"> WELLNESS REGULATION Advocates of wellness prog</a> <a title="Sodexo's 2014 Workplace Trends page 18" href="http://viewer.zmags.com/publication/17fda3ad?page=18"> in the health and well-being of workers, such as </a> <a title="Sodexo's 2014 Workplace Trends page 19" href="http://viewer.zmags.com/publication/17fda3ad?page=19"> WELLNESS REGULATION Reasonable Alternative Stan</a> <a title="Sodexo's 2014 Workplace Trends page 20" href="http://viewer.zmags.com/publication/17fda3ad?page=20"> In comments to the regulators’ initial proposal t</a> <a title="Sodexo's 2014 Workplace Trends page 21" href="http://viewer.zmags.com/publication/17fda3ad?page=21"> WELLNESS REGULATION Thus, it has been argued th</a> <a title="Sodexo's 2014 Workplace Trends page 22" href="http://viewer.zmags.com/publication/17fda3ad?page=22"> Additionally, there is concern that, when wellnes</a> <a title="Sodexo's 2014 Workplace Trends page 23" href="http://viewer.zmags.com/publication/17fda3ad?page=23"> PREVENTING OVERLOAD Preventing Information Over</a> <a title="Sodexo's 2014 Workplace Trends page 24" href="http://viewer.zmags.com/publication/17fda3ad?page=24"> ALWAYS ON 36% increased 23% work/life 30% i</a> <a title="Sodexo's 2014 Workplace Trends page 25" href="http://viewer.zmags.com/publication/17fda3ad?page=25"> PREVENTING OVERLOAD Technology as a stressor. B</a> <a title="Sodexo's 2014 Workplace Trends page 26" href="http://viewer.zmags.com/publication/17fda3ad?page=26"> “protect” employees, this type of paternalistic a</a> <a title="Sodexo's 2014 Workplace Trends page 27" href="http://viewer.zmags.com/publication/17fda3ad?page=27"> PREVENTING OVERLOAD 7 COMMUNICATION TECHNOLOGY T</a> <a title="Sodexo's 2014 Workplace Trends page 28" href="http://viewer.zmags.com/publication/17fda3ad?page=28"> Health-Centered Buildings: A Shifting Paradigm C</a> <a title="Sodexo's 2014 Workplace Trends page 29" href="http://viewer.zmags.com/publication/17fda3ad?page=29"> HEALTH-CENTERED BUILDINGS human health, such as</a> <a title="Sodexo's 2014 Workplace Trends page 30" href="http://viewer.zmags.com/publication/17fda3ad?page=30"> A pre- and post-occupancy evaluation (PPOE) was d</a> <a title="Sodexo's 2014 Workplace Trends page 31" href="http://viewer.zmags.com/publication/17fda3ad?page=31"> HEALTH-CENTERED BUILDINGS changes impacted work</a> <a title="Sodexo's 2014 Workplace Trends page 32" href="http://viewer.zmags.com/publication/17fda3ad?page=32"> HEALTHY BUILDING DESIGN Occupant satisfaction wi</a> <a title="Sodexo's 2014 Workplace Trends page 33" href="http://viewer.zmags.com/publication/17fda3ad?page=33"> HEALTH-CENTERED BUILDINGS values and attitudes </a> <a title="Sodexo's 2014 Workplace Trends page 34" href="http://viewer.zmags.com/publication/17fda3ad?page=34"> The most commonly used method of improving IAQ in</a> <a title="Sodexo's 2014 Workplace Trends page 35" href="http://viewer.zmags.com/publication/17fda3ad?page=35"> “SMARTER” BUILDINGS Constructing “Smarter” Buil</a> <a title="Sodexo's 2014 Workplace Trends page 36" href="http://viewer.zmags.com/publication/17fda3ad?page=36"> help a company’s bottom line by lowering operatin</a> <a title="Sodexo's 2014 Workplace Trends page 37" href="http://viewer.zmags.com/publication/17fda3ad?page=37"> “SMARTER” BUILDINGS these great features, it wo</a> <a title="Sodexo's 2014 Workplace Trends page 38" href="http://viewer.zmags.com/publication/17fda3ad?page=38"> A CASE STUDY OF A “SMART” BUILDING AT WORK An ex</a> <a title="Sodexo's 2014 Workplace Trends page 39" href="http://viewer.zmags.com/publication/17fda3ad?page=39"> “SMARTER” BUILDINGS This intersection of where </a> <a title="Sodexo's 2014 Workplace Trends page 40" href="http://viewer.zmags.com/publication/17fda3ad?page=40"> Gamification: Your “Win” to an Engaging Environmen</a> <a title="Sodexo's 2014 Workplace Trends page 41" href="http://viewer.zmags.com/publication/17fda3ad?page=41"> GAMIFICATION In this article, I want to show yo</a> <a title="Sodexo's 2014 Workplace Trends page 42" href="http://viewer.zmags.com/publication/17fda3ad?page=42"> GAMIFICATION WITHOUT TECHNOLOGY But while LiveOps</a> <a title="Sodexo's 2014 Workplace Trends page 43" href="http://viewer.zmags.com/publication/17fda3ad?page=43"> GAMIFICATION Yet gamification isn’t something we</a> <a title="Sodexo's 2014 Workplace Trends page 44" href="http://viewer.zmags.com/publication/17fda3ad?page=44"> Team Performance Personal PerformancePeer Per</a> <a title="Sodexo's 2014 Workplace Trends page 45" href="http://viewer.zmags.com/publication/17fda3ad?page=45"> GAMIFICATION Decide on Rewards Next, we need to</a> <a title="Sodexo's 2014 Workplace Trends page 46" href="http://viewer.zmags.com/publication/17fda3ad?page=46"> Trends As gamification’s contribution to behavior </a> <a title="Sodexo's 2014 Workplace Trends page 47" href="http://viewer.zmags.com/publication/17fda3ad?page=47"> EXPLORING CULTURAL NUANCES Exploring Cultural N</a> <a title="Sodexo's 2014 Workplace Trends page 48" href="http://viewer.zmags.com/publication/17fda3ad?page=48"> COMMUNICATIONS STYLE (HIGH CONTEXT VS. LOW CONTEX</a> <a title="Sodexo's 2014 Workplace Trends page 49" href="http://viewer.zmags.com/publication/17fda3ad?page=49"> EXPLORING CULTURAL NUANCES identifications can v</a> <a title="Sodexo's 2014 Workplace Trends page 50" href="http://viewer.zmags.com/publication/17fda3ad?page=50"> RECONCILING VARIED TECHNICAL BACKGROUNDS AND EXPE</a> <a title="Sodexo's 2014 Workplace Trends page 51" href="http://viewer.zmags.com/publication/17fda3ad?page=51"> EXPLORING CULTURAL NUANCES Use of Silence: Amer</a> <a title="Sodexo's 2014 Workplace Trends page 52" href="http://viewer.zmags.com/publication/17fda3ad?page=52"> conflict, as we experience interactions that chall</a> <a title="Sodexo's 2014 Workplace Trends page 53" href="http://viewer.zmags.com/publication/17fda3ad?page=53"> VOI IS THE NEW ROI VOI is the New ROI in Employ</a> <a title="Sodexo's 2014 Workplace Trends page 54" href="http://viewer.zmags.com/publication/17fda3ad?page=54"> ORIGINS OF THE VOI FRAMEWORK Gartner introduced t</a> <a title="Sodexo's 2014 Workplace Trends page 55" href="http://viewer.zmags.com/publication/17fda3ad?page=55"> VOI IS THE NEW ROI While ROI estimation remains</a> <a title="Sodexo's 2014 Workplace Trends page 56" href="http://viewer.zmags.com/publication/17fda3ad?page=56"> Figure 1 below illustrates the ELTV employee valu</a> <a title="Sodexo's 2014 Workplace Trends page 57" href="http://viewer.zmags.com/publication/17fda3ad?page=57"> VOI IS THE NEW ROI CONCLUSION As formal recogni</a> <a title="Sodexo's 2014 Workplace Trends page 58" href="http://viewer.zmags.com/publication/17fda3ad?page=58"> Total Worker Health™: A Holistic Perspective on E</a> <a title="Sodexo's 2014 Workplace Trends page 59" href="http://viewer.zmags.com/publication/17fda3ad?page=59"> TOTAL WORKER HEALTH social, organizational, and</a> <a title="Sodexo's 2014 Workplace Trends page 60" href="http://viewer.zmags.com/publication/17fda3ad?page=60"> “Futureproofing” Your Organization James P. Ware,</a> <a title="Sodexo's 2014 Workplace Trends page 61" href="http://viewer.zmags.com/publication/17fda3ad?page=61"> FUTUREPROOFING Strategic decisions are long ter</a> <a title="Sodexo's 2014 Workplace Trends page 62" href="http://viewer.zmags.com/publication/17fda3ad?page=62"> SCENARIO PLANNING Arie de Geus, Peter Schwartz an</a> <a title="Sodexo's 2014 Workplace Trends page 63" href="http://viewer.zmags.com/publication/17fda3ad?page=63"> FUTUREPROOFING Yet hardly any senior executives</a> <a title="Sodexo's 2014 Workplace Trends page 64" href="http://viewer.zmags.com/publication/17fda3ad?page=64"> Remember, too, that “talking about tomorrow” is n</a> <a title="Sodexo's 2014 Workplace Trends page 65" href="http://viewer.zmags.com/publication/17fda3ad?page=65"> JOBS OF THE FUTURE Creating Jobs of the Future:</a> <a title="Sodexo's 2014 Workplace Trends page 66" href="http://viewer.zmags.com/publication/17fda3ad?page=66"> FUTURING FOR JOB CREATORS One of the easiest ways</a> <a title="Sodexo's 2014 Workplace Trends page 67" href="http://viewer.zmags.com/publication/17fda3ad?page=67"> ie c </a> <a title="Sodexo's 2014 Workplace Trends page 68" href="http://viewer.zmags.com/publication/17fda3ad?page=68"> BLENDING CAREERS Another way of looking at trends</a> <a title="Sodexo's 2014 Workplace Trends page 69" href="http://viewer.zmags.com/publication/17fda3ad?page=69"> JOBS OF THE FUTURE Bridging the remaining gap b</a> <a title="Sodexo's 2014 Workplace Trends page 70" href="http://viewer.zmags.com/publication/17fda3ad?page=70"> 30 JOBS FOR 2030: SELECT DESCRIPTIONS Chief Expe</a> <a title="Sodexo's 2014 Workplace Trends page 71" href="http://viewer.zmags.com/publication/17fda3ad?page=71"> JOBS OF THE FUTURE Organizational Quartermaster</a> <a title="Sodexo's 2014 Workplace Trends page 72" href="http://viewer.zmags.com/publication/17fda3ad?page=72"> Conclusion Lisa Larsen Hill This year’s Workplace</a> <a title="Sodexo's 2014 Workplace Trends page 73" href="http://viewer.zmags.com/publication/17fda3ad?page=73"> APPENDIX Appendix Presenters WORKPLACE EXPERIE</a> <a title="Sodexo's 2014 Workplace Trends page 74" href="http://viewer.zmags.com/publication/17fda3ad?page=74"> Respondent Demographics Respo</a> <a title="Sodexo's 2014 Workplace Trends page 75" href="http://viewer.zmags.com/publication/17fda3ad?page=75"> APPENDIX To whicThoinwduhsitcryhseinctdour dsot</a> <a title="Sodexo's 2014 Workplace Trends page 76" href="http://viewer.zmags.com/publication/17fda3ad?page=76"> During an average week, do you work: During an av</a> <a title="Sodexo's 2014 Workplace Trends page 77" href="http://viewer.zmags.com/publication/17fda3ad?page=77"> APPENDIX What role do you play in makin</a> <a title="Sodexo's 2014 Workplace Trends page 78" href="http://viewer.zmags.com/publication/17fda3ad?page=78"> If you think about your company's envi</a> <a title="Sodexo's 2014 Workplace Trends page 79" href="http://viewer.zmags.com/publication/17fda3ad?page=79"> APPENDIX Could you define WORKPLACoEuldEXyPouERd</a> <a title="Sodexo's 2014 Workplace Trends page 80" href="http://viewer.zmags.com/publication/17fda3ad?page=80"> </a> <a title="Sodexo's 2014 Workplace Trends page 81" href="http://viewer.zmags.com/publication/17fda3ad?page=81"> APPENDIX Does your organization use</a> <a title="Sodexo's 2014 Workplace Trends page 82" href="http://viewer.zmags.com/publication/17fda3ad?page=82"> Re-Thinking Value through New Experiences </a> <a title="Sodexo's 2014 Workplace Trends page 83" href="http://viewer.zmags.com/publication/17fda3ad?page=83"> APPENDIX In general, would you think an inde</a> <a title="Sodexo's 2014 Workplace Trends page 84" href="http://viewer.zmags.com/publication/17fda3ad?page=84"> Work-Related Quality of Life Drivers </a> <a title="Sodexo's 2014 Workplace Trends page 85" href="http://viewer.zmags.com/publication/17fda3ad?page=85"> APPENDIX Physical Space Contributors to Quality</a> <a title="Sodexo's 2014 Workplace Trends page 86" href="http://viewer.zmags.com/publication/17fda3ad?page=86"> Meet the Authors </a> <a title="Sodexo's 2014 Workplace Trends page 87" href="http://viewer.zmags.com/publication/17fda3ad?page=87"> MEET THE AUTHORS health and productivity, publi</a> <a title="Sodexo's 2014 Workplace Trends page 88" href="http://viewer.zmags.com/publication/17fda3ad?page=88"> leaders in diverse work and community settings to</a> <a title="Sodexo's 2014 Workplace Trends page 89" href="http://viewer.zmags.com/publication/17fda3ad?page=89"> MEET THE AUTHORS </a> <a title="Sodexo's 2014 Workplace Trends page 90" href="http://viewer.zmags.com/publication/17fda3ad?page=90"> debated in boardrooms around the world. Kevin hol</a> <a title="Sodexo's 2014 Workplace Trends page 91" href="http://viewer.zmags.com/publication/17fda3ad?page=91"> MEET THE AUTHORS being and quality of life. Reb</a> <a title="Sodexo's 2014 Workplace Trends page 92" href="http://viewer.zmags.com/publication/17fda3ad?page=92"> EMPLOYEES: NEW BENEFACTORS IN THE EXPERIENCE ECON</a> <a title="Sodexo's 2014 Workplace Trends page 93" href="http://viewer.zmags.com/publication/17fda3ad?page=93"> REFERENCES 5. See, e.g., David S. Hilzenrath.</a> <a title="Sodexo's 2014 Workplace Trends page 94" href="http://viewer.zmags.com/publication/17fda3ad?page=94"> 24. Singer, N. (2013, September 18). Health Plan </a> <a title="Sodexo's 2014 Workplace Trends page 95" href="http://viewer.zmags.com/publication/17fda3ad?page=95"> REFERENCES HEALTH-CENTERED BUILDINGS: A SHIFTIN</a> <a title="Sodexo's 2014 Workplace Trends page 96" href="http://viewer.zmags.com/publication/17fda3ad?page=96"> 4. U.S. Department of Energy. (2008). Energy Ef</a> <a title="Sodexo's 2014 Workplace Trends page 97" href="http://viewer.zmags.com/publication/17fda3ad?page=97"> REFERENCES 5. Ibid. 6. Forum for People Per</a> <a title="Sodexo's 2014 Workplace Trends page 98" href="http://viewer.zmags.com/publication/17fda3ad?page=98"> 2014 Workplace Trends 9801 Washingtonian Blvd. Ga</a>