Sodexo's 2014 Workplace Trends

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WORKPLACE TRENDS WORKPLACE TRENDS WORKPLACE TRENDS Michael Norris, Chief Operating Officer Sodexo North America and Market President None of us have crystal balls. If we did, however, as business leaders we may be tempted to peer into the future and see what our current workplaces look like. There are questions we’d all want to answer: Are we working smarter? What problems have we solved? Are we more productive, engaged and happy? Has our quality of life improved? At Sodexo, we believe it’s vitally important to identify what’s next in the evolution of the workplace. We believe this for a number of reasons. Chief among them is the direct correlation between how we work and the quality of our lives. Most of us spend more of our waking lives at our places of employment with coworkers than at our homes with ou<a title="Sodexo's 2014 Workplace Trends page 1" href="http://viewer.zmags.com/publication/17fda3ad?page=1"> WORKPLACE TRENDS WORKPLACE TRENDS WORKPLACE TREND</a> <a title="Sodexo's 2014 Workplace Trends page 2" href="http://viewer.zmags.com/publication/17fda3ad?page=2"> Michael Norris, Chief Operating Officer Sodexo No</a> <a title="Sodexo's 2014 Workplace Trends page 3" href="http://viewer.zmags.com/publication/17fda3ad?page=3"> RESEARCH METHODS Research Methods Rachel S. Pe</a> <a title="Sodexo's 2014 Workplace Trends page 4" href="http://viewer.zmags.com/publication/17fda3ad?page=4"> Trends at a Glance </a> <a title="Sodexo's 2014 Workplace Trends page 5" href="http://viewer.zmags.com/publication/17fda3ad?page=5"> TRENDS AT A GLANCE Employees: New Benefactors i</a> <a title="Sodexo's 2014 Workplace Trends page 6" href="http://viewer.zmags.com/publication/17fda3ad?page=6"> their workload and makes it more difficult to sto</a> <a title="Sodexo's 2014 Workplace Trends page 7" href="http://viewer.zmags.com/publication/17fda3ad?page=7"> TRENDS AT A GLANCE Analyst ﬁrm Gartner predicts</a> <a title="Sodexo's 2014 Workplace Trends page 8" href="http://viewer.zmags.com/publication/17fda3ad?page=8"> Over the last 15 years, the total health beneﬁts </a> <a title="Sodexo's 2014 Workplace Trends page 9" href="http://viewer.zmags.com/publication/17fda3ad?page=9"> EMPLOYEES Employees: New Benefactors in the Exp</a> <a title="Sodexo's 2014 Workplace Trends page 10" href="http://viewer.zmags.com/publication/17fda3ad?page=10"> A CONTEMPORARY VIEW OF EXPERIENCE THROUGH QUALITY</a> <a title="Sodexo's 2014 Workplace Trends page 11" href="http://viewer.zmags.com/publication/17fda3ad?page=11"> EMPLOYEES Most notably, the model highlights th</a> <a title="Sodexo's 2014 Workplace Trends page 12" href="http://viewer.zmags.com/publication/17fda3ad?page=12"> Figure 2: Re-Thinking Value through New Experienc</a> <a title="Sodexo's 2014 Workplace Trends page 13" href="http://viewer.zmags.com/publication/17fda3ad?page=13"> EMPLOYEES Corporate Real Estate and Facility Le</a> <a title="Sodexo's 2014 Workplace Trends page 14" href="http://viewer.zmags.com/publication/17fda3ad?page=14"> CONCLUSION The services and value provided by tod</a> <a title="Sodexo's 2014 Workplace Trends page 15" href="http://viewer.zmags.com/publication/17fda3ad?page=15"> EFFICIENT COLLABORATIVE PRODUCTI</a> <a title="Sodexo's 2014 Workplace Trends page 16" href="http://viewer.zmags.com/publication/17fda3ad?page=16"> The Changing World of Wellness Regulation: Implic</a> <a title="Sodexo's 2014 Workplace Trends page 17" href="http://viewer.zmags.com/publication/17fda3ad?page=17"> WELLNESS REGULATION Advocates of wellness prog</a> <a title="Sodexo's 2014 Workplace Trends page 18" href="http://viewer.zmags.com/publication/17fda3ad?page=18"> in the health and well-being of workers, such as </a> <a title="Sodexo's 2014 Workplace Trends page 19" href="http://viewer.zmags.com/publication/17fda3ad?page=19"> WELLNESS REGULATION Reasonable Alternative Stan</a> <a title="Sodexo's 2014 Workplace Trends page 20" href="http://viewer.zmags.com/publication/17fda3ad?page=20"> In comments to the regulators’ initial proposal t</a> <a title="Sodexo's 2014 Workplace Trends page 21" href="http://viewer.zmags.com/publication/17fda3ad?page=21"> WELLNESS REGULATION Thus, it has been argued th</a> <a title="Sodexo's 2014 Workplace Trends page 22" href="http://viewer.zmags.com/publication/17fda3ad?page=22"> Additionally, there is concern that, when wellnes</a> <a title="Sodexo's 2014 Workplace Trends page 23" href="http://viewer.zmags.com/publication/17fda3ad?page=23"> PREVENTING OVERLOAD Preventing Information Over</a> <a title="Sodexo's 2014 Workplace Trends page 24" href="http://viewer.zmags.com/publication/17fda3ad?page=24"> ALWAYS ON 36% increased 23% work/life 30% i</a> <a title="Sodexo's 2014 Workplace Trends page 25" href="http://viewer.zmags.com/publication/17fda3ad?page=25"> PREVENTING OVERLOAD Technology as a stressor. B</a> <a title="Sodexo's 2014 Workplace Trends page 26" href="http://viewer.zmags.com/publication/17fda3ad?page=26"> “protect” employees, this type of paternalistic a</a> <a title="Sodexo's 2014 Workplace Trends page 27" href="http://viewer.zmags.com/publication/17fda3ad?page=27"> PREVENTING OVERLOAD 7 COMMUNICATION TECHNOLOGY T</a> <a title="Sodexo's 2014 Workplace Trends page 28" href="http://viewer.zmags.com/publication/17fda3ad?page=28"> Health-Centered Buildings: A Shifting Paradigm C</a> <a title="Sodexo's 2014 Workplace Trends page 29" href="http://viewer.zmags.com/publication/17fda3ad?page=29"> HEALTH-CENTERED BUILDINGS human health, such as</a> <a title="Sodexo's 2014 Workplace Trends page 30" href="http://viewer.zmags.com/publication/17fda3ad?page=30"> A pre- and post-occupancy evaluation (PPOE) was d</a> <a title="Sodexo's 2014 Workplace Trends page 31" href="http://viewer.zmags.com/publication/17fda3ad?page=31"> HEALTH-CENTERED BUILDINGS changes impacted work</a> <a title="Sodexo's 2014 Workplace Trends page 32" href="http://viewer.zmags.com/publication/17fda3ad?page=32"> HEALTHY BUILDING DESIGN Occupant satisfaction wi</a> <a title="Sodexo's 2014 Workplace Trends page 33" href="http://viewer.zmags.com/publication/17fda3ad?page=33"> HEALTH-CENTERED BUILDINGS values and attitudes </a> <a title="Sodexo's 2014 Workplace Trends page 34" href="http://viewer.zmags.com/publication/17fda3ad?page=34"> The most commonly used method of improving IAQ in</a> <a title="Sodexo's 2014 Workplace Trends page 35" href="http://viewer.zmags.com/publication/17fda3ad?page=35"> “SMARTER” BUILDINGS Constructing “Smarter” Buil</a> <a title="Sodexo's 2014 Workplace Trends page 36" href="http://viewer.zmags.com/publication/17fda3ad?page=36"> help a company’s bottom line by lowering operatin</a> <a title="Sodexo's 2014 Workplace Trends page 37" href="http://viewer.zmags.com/publication/17fda3ad?page=37"> “SMARTER” BUILDINGS these great features, it wo</a> <a title="Sodexo's 2014 Workplace Trends page 38" href="http://viewer.zmags.com/publication/17fda3ad?page=38"> A CASE STUDY OF A “SMART” BUILDING AT WORK An ex</a> <a title="Sodexo's 2014 Workplace Trends page 39" href="http://viewer.zmags.com/publication/17fda3ad?page=39"> “SMARTER” BUILDINGS This intersection of where </a> <a title="Sodexo's 2014 Workplace Trends page 40" href="http://viewer.zmags.com/publication/17fda3ad?page=40"> Gamiﬁcation: Your “Win” to an Engaging Environmen</a> <a title="Sodexo's 2014 Workplace Trends page 41" href="http://viewer.zmags.com/publication/17fda3ad?page=41"> GAMIFICATION In this article, I want to show yo</a> <a title="Sodexo's 2014 Workplace Trends page 42" href="http://viewer.zmags.com/publication/17fda3ad?page=42"> GAMIFICATION WITHOUT TECHNOLOGY But while LiveOps</a> <a title="Sodexo's 2014 Workplace Trends page 43" href="http://viewer.zmags.com/publication/17fda3ad?page=43"> GAMIFICATION Yet gamiﬁcation isn’t something we</a> <a title="Sodexo's 2014 Workplace Trends page 44" href="http://viewer.zmags.com/publication/17fda3ad?page=44"> Team Performance Personal PerformancePeer Per</a> <a title="Sodexo's 2014 Workplace Trends page 45" href="http://viewer.zmags.com/publication/17fda3ad?page=45"> GAMIFICATION Decide on Rewards Next, we need to</a> <a title="Sodexo's 2014 Workplace Trends page 46" href="http://viewer.zmags.com/publication/17fda3ad?page=46"> Trends As gamiﬁcation’s contribution to behavior </a> <a title="Sodexo's 2014 Workplace Trends page 47" href="http://viewer.zmags.com/publication/17fda3ad?page=47"> EXPLORING CULTURAL NUANCES Exploring Cultural N</a> <a title="Sodexo's 2014 Workplace Trends page 48" href="http://viewer.zmags.com/publication/17fda3ad?page=48"> COMMUNICATIONS STYLE (HIGH CONTEXT VS. LOW CONTEX</a> <a title="Sodexo's 2014 Workplace Trends page 49" href="http://viewer.zmags.com/publication/17fda3ad?page=49"> EXPLORING CULTURAL NUANCES identiﬁcations can v</a> <a title="Sodexo's 2014 Workplace Trends page 50" href="http://viewer.zmags.com/publication/17fda3ad?page=50"> RECONCILING VARIED TECHNICAL BACKGROUNDS AND EXPE</a> <a title="Sodexo's 2014 Workplace Trends page 51" href="http://viewer.zmags.com/publication/17fda3ad?page=51"> EXPLORING CULTURAL NUANCES Use of Silence: Amer</a> <a title="Sodexo's 2014 Workplace Trends page 52" href="http://viewer.zmags.com/publication/17fda3ad?page=52"> conﬂict, as we experience interactions that chall</a> <a title="Sodexo's 2014 Workplace Trends page 53" href="http://viewer.zmags.com/publication/17fda3ad?page=53"> VOI IS THE NEW ROI VOI is the New ROI in Employ</a> <a title="Sodexo's 2014 Workplace Trends page 54" href="http://viewer.zmags.com/publication/17fda3ad?page=54"> ORIGINS OF THE VOI FRAMEWORK Gartner introduced t</a> <a title="Sodexo's 2014 Workplace Trends page 55" href="http://viewer.zmags.com/publication/17fda3ad?page=55"> VOI IS THE NEW ROI While ROI estimation remains</a> <a title="Sodexo's 2014 Workplace Trends page 56" href="http://viewer.zmags.com/publication/17fda3ad?page=56"> Figure 1 below illustrates the ELTV employee valu</a> <a title="Sodexo's 2014 Workplace Trends page 57" href="http://viewer.zmags.com/publication/17fda3ad?page=57"> VOI IS THE NEW ROI CONCLUSION As formal recogni</a> <a title="Sodexo's 2014 Workplace Trends page 58" href="http://viewer.zmags.com/publication/17fda3ad?page=58"> Total Worker Health™: A Holistic Perspective on E</a> <a title="Sodexo's 2014 Workplace Trends page 59" href="http://viewer.zmags.com/publication/17fda3ad?page=59"> TOTAL WORKER HEALTH social, organizational, and</a> <a title="Sodexo's 2014 Workplace Trends page 60" href="http://viewer.zmags.com/publication/17fda3ad?page=60"> “Futureprooﬁng” Your Organization James P. Ware,</a> <a title="Sodexo's 2014 Workplace Trends page 61" href="http://viewer.zmags.com/publication/17fda3ad?page=61"> FUTUREPROOFING Strategic decisions are long ter</a> <a title="Sodexo's 2014 Workplace Trends page 62" href="http://viewer.zmags.com/publication/17fda3ad?page=62"> SCENARIO PLANNING Arie de Geus, Peter Schwartz an</a> <a title="Sodexo's 2014 Workplace Trends page 63" href="http://viewer.zmags.com/publication/17fda3ad?page=63"> FUTUREPROOFING Yet hardly any senior executives</a> <a title="Sodexo's 2014 Workplace Trends page 64" href="http://viewer.zmags.com/publication/17fda3ad?page=64"> Remember, too, that “talking about tomorrow” is n</a> <a title="Sodexo's 2014 Workplace Trends page 65" href="http://viewer.zmags.com/publication/17fda3ad?page=65"> JOBS OF THE FUTURE Creating Jobs of the Future:</a> <a title="Sodexo's 2014 Workplace Trends page 66" href="http://viewer.zmags.com/publication/17fda3ad?page=66"> FUTURING FOR JOB CREATORS One of the easiest ways</a> <a title="Sodexo's 2014 Workplace Trends page 67" href="http://viewer.zmags.com/publication/17fda3ad?page=67"> ie c </a> <a title="Sodexo's 2014 Workplace Trends page 68" href="http://viewer.zmags.com/publication/17fda3ad?page=68"> BLENDING CAREERS Another way of looking at trends</a> <a title="Sodexo's 2014 Workplace Trends page 69" href="http://viewer.zmags.com/publication/17fda3ad?page=69"> JOBS OF THE FUTURE Bridging the remaining gap b</a> <a title="Sodexo's 2014 Workplace Trends page 70" href="http://viewer.zmags.com/publication/17fda3ad?page=70"> 30 JOBS FOR 2030: SELECT DESCRIPTIONS Chief Expe</a> <a title="Sodexo's 2014 Workplace Trends page 71" href="http://viewer.zmags.com/publication/17fda3ad?page=71"> JOBS OF THE FUTURE Organizational Quartermaster</a> <a title="Sodexo's 2014 Workplace Trends page 72" href="http://viewer.zmags.com/publication/17fda3ad?page=72"> Conclusion Lisa Larsen Hill This year’s Workplace</a> <a title="Sodexo's 2014 Workplace Trends page 73" href="http://viewer.zmags.com/publication/17fda3ad?page=73"> APPENDIX Appendix Presenters WORKPLACE EXPERIE</a> <a title="Sodexo's 2014 Workplace Trends page 74" href="http://viewer.zmags.com/publication/17fda3ad?page=74"> Respondent Demographics Respo</a> <a title="Sodexo's 2014 Workplace Trends page 75" href="http://viewer.zmags.com/publication/17fda3ad?page=75"> APPENDIX To whicThoinwduhsitcryhseinctdour dsot</a> <a title="Sodexo's 2014 Workplace Trends page 76" href="http://viewer.zmags.com/publication/17fda3ad?page=76"> During an average week, do you work: During an av</a> <a title="Sodexo's 2014 Workplace Trends page 77" href="http://viewer.zmags.com/publication/17fda3ad?page=77"> APPENDIX What role do you play in makin</a> <a title="Sodexo's 2014 Workplace Trends page 78" href="http://viewer.zmags.com/publication/17fda3ad?page=78"> If you think about your company's envi</a> <a title="Sodexo's 2014 Workplace Trends page 79" href="http://viewer.zmags.com/publication/17fda3ad?page=79"> APPENDIX Could you deﬁne WORKPLACoEuldEXyPouERd</a> <a title="Sodexo's 2014 Workplace Trends page 80" href="http://viewer.zmags.com/publication/17fda3ad?page=80"> </a> <a title="Sodexo's 2014 Workplace Trends page 81" href="http://viewer.zmags.com/publication/17fda3ad?page=81"> APPENDIX Does your organization use</a> <a title="Sodexo's 2014 Workplace Trends page 82" href="http://viewer.zmags.com/publication/17fda3ad?page=82"> Re-Thinking Value through New Experiences </a> <a title="Sodexo's 2014 Workplace Trends page 83" href="http://viewer.zmags.com/publication/17fda3ad?page=83"> APPENDIX In general, would you think an inde</a> <a title="Sodexo's 2014 Workplace Trends page 84" href="http://viewer.zmags.com/publication/17fda3ad?page=84"> Work-Related Quality of Life Drivers </a> <a title="Sodexo's 2014 Workplace Trends page 85" href="http://viewer.zmags.com/publication/17fda3ad?page=85"> APPENDIX Physical Space Contributors to Quality</a> <a title="Sodexo's 2014 Workplace Trends page 86" href="http://viewer.zmags.com/publication/17fda3ad?page=86"> Meet the Authors </a> <a title="Sodexo's 2014 Workplace Trends page 87" href="http://viewer.zmags.com/publication/17fda3ad?page=87"> MEET THE AUTHORS health and productivity, publi</a> <a title="Sodexo's 2014 Workplace Trends page 88" href="http://viewer.zmags.com/publication/17fda3ad?page=88"> leaders in diverse work and community settings to</a> <a title="Sodexo's 2014 Workplace Trends page 89" href="http://viewer.zmags.com/publication/17fda3ad?page=89"> MEET THE AUTHORS </a> <a title="Sodexo's 2014 Workplace Trends page 90" href="http://viewer.zmags.com/publication/17fda3ad?page=90"> debated in boardrooms around the world. Kevin hol</a> <a title="Sodexo's 2014 Workplace Trends page 91" href="http://viewer.zmags.com/publication/17fda3ad?page=91"> MEET THE AUTHORS being and quality of life. Reb</a> <a title="Sodexo's 2014 Workplace Trends page 92" href="http://viewer.zmags.com/publication/17fda3ad?page=92"> EMPLOYEES: NEW BENEFACTORS IN THE EXPERIENCE ECON</a> <a title="Sodexo's 2014 Workplace Trends page 93" href="http://viewer.zmags.com/publication/17fda3ad?page=93"> REFERENCES 5. See, e.g., David S. Hilzenrath.</a> <a title="Sodexo's 2014 Workplace Trends page 94" href="http://viewer.zmags.com/publication/17fda3ad?page=94"> 24. Singer, N. (2013, September 18). Health Plan </a> <a title="Sodexo's 2014 Workplace Trends page 95" href="http://viewer.zmags.com/publication/17fda3ad?page=95"> REFERENCES HEALTH-CENTERED BUILDINGS: A SHIFTIN</a> <a title="Sodexo's 2014 Workplace Trends page 96" href="http://viewer.zmags.com/publication/17fda3ad?page=96"> 4. U.S. Department of Energy. (2008). Energy Ef</a> <a title="Sodexo's 2014 Workplace Trends page 97" href="http://viewer.zmags.com/publication/17fda3ad?page=97"> REFERENCES 5. Ibid. 6. Forum for People Per</a> <a title="Sodexo's 2014 Workplace Trends page 98" href="http://viewer.zmags.com/publication/17fda3ad?page=98"> 2014 Workplace Trends 9801 Washingtonian Blvd. Ga</a>