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<br /> HVACR<br /> DISTRIBUTION<br /> BUSINESS<br /> 4TH QUARTER 2015<br /> Powered by Penton<br /> THE MANAGEMENT SOURCE OF HVACR & HYDRONIC WHOLESALE DISTRIBUTION – Since 1998<br /> Ferguson<br /> Investing in Hydronics Designers,<br /> Technical Service Associates to offer<br /> Exemplary Customer Service<br /> ALSO INSIDE ><br /> SAMSUNG<br /> HELPING SHAPE<br /> THE HVAC WORLD<br /> <br /> CHARLIE MCCRUDDEN<br /> SUPPORTING<br /> THE HVACR FIX STEVE COSCIA<br /> A CULTURE<br /> OF BLAME <br /> TOM PISCITELLI<br /> DO YOU KNOW<br /> WHAT YOUR<br /> CUSTOMERS WANT?<br /> Circle 1<br /> CONTENTS<br /> Page 12<br /> Page 16<br /> ©NICKS/ISTOCKPHOTO<br /> Page 24<br /> Copyright © 2015 Penton<br /> All rights reserved. Printed in the U.S.<br /> Powered by Penton<br /> FEATURES<br /> 12 WHOLESALER'S SPOTLIGHT Hydronics<a title="HVACR - October 2015 page 1" href="http://viewer.zmags.com/publication/18335b66?page=1"> HVACR DISTRIBUTION BUSINESS </a> <a title="HVACR - October 2015 page 2" href="http://viewer.zmags.com/publication/18335b66?page=2"> Circle 1</a> <a title="HVACR - October 2015 page 3" href="http://viewer.zmags.com/publication/18335b66?page=3"> CONTENTS Page 12 </a> <a title="HVACR - October 2015 page 4" href="http://viewer.zmags.com/publication/18335b66?page=4"> EDITOR'S PAGE | By Candace Roulo Are You a</a> <a title="HVACR - October 2015 page 5" href="http://viewer.zmags.com/publication/18335b66?page=5"> MANTOOTH THE YELLOW JACKET® MANTOOTH™ WIRELESS DI</a> <a title="HVACR - October 2015 page 6" href="http://viewer.zmags.com/publication/18335b66?page=6"> THE WORLD'S LARGEST HVACR</a> <a title="HVACR - October 2015 page 7" href="http://viewer.zmags.com/publication/18335b66?page=7"> </a> <a title="HVACR - October 2015 page 8" href="http://viewer.zmags.com/publication/18335b66?page=8"> NEWS New Thybar Filter Curbs for Rooftop Equipme</a> <a title="HVACR - October 2015 page 9" href="http://viewer.zmags.com/publication/18335b66?page=9"> within the Park into a 60-seat theater. It has ne</a> <a title="HVACR - October 2015 page 10" href="http://viewer.zmags.com/publication/18335b66?page=10"> NEWS • Full e-commerce capabilities at www.</a> <a title="HVACR - October 2015 page 11" href="http://viewer.zmags.com/publication/18335b66?page=11"> SAMSUNG'S DVM S VRF SYSTEM IS THE RIGHT CHOICE Th</a> <a title="HVACR - October 2015 page 12" href="http://viewer.zmags.com/publication/18335b66?page=12"> NEWS HARDI’s Service Vendor members are ab</a> <a title="HVACR - October 2015 page 13" href="http://viewer.zmags.com/publication/18335b66?page=13"> 10 year compr</a> <a title="HVACR - October 2015 page 14" href="http://viewer.zmags.com/publication/18335b66?page=14"> WHOLESALER'S SPOTLIGHT | By Candace Roulo Ferg</a> <a title="HVACR - October 2015 page 15" href="http://viewer.zmags.com/publication/18335b66?page=15"> Greg Burney and Matt Patchett, both technical ser</a> <a title="HVACR - October 2015 page 16" href="http://viewer.zmags.com/publication/18335b66?page=16"> Wholesaler’s spotlight </a> <a title="HVACR - October 2015 page 17" href="http://viewer.zmags.com/publication/18335b66?page=17"> all the different components of a hy- dronics sys</a> <a title="HVACR - October 2015 page 18" href="http://viewer.zmags.com/publication/18335b66?page=18"> MANUFACTURER'S SPOTLIGHT | By Neal Lorenzi Sam</a> <a title="HVACR - October 2015 page 19" href="http://viewer.zmags.com/publication/18335b66?page=19"> Left: The Whisper mini-split air conditioner from</a> <a title="HVACR - October 2015 page 20" href="http://viewer.zmags.com/publication/18335b66?page=20"> MANUFACTUReR’s spoTlighT Best Practices Vi</a> <a title="HVACR - October 2015 page 21" href="http://viewer.zmags.com/publication/18335b66?page=21"> Samsung HVAC recently opened a distribution cente</a> <a title="HVACR - October 2015 page 22" href="http://viewer.zmags.com/publication/18335b66?page=22"> Government AffAirs | By Charlie McCrudden </a> <a title="HVACR - October 2015 page 23" href="http://viewer.zmags.com/publication/18335b66?page=23"> systems since they must amortize the investment o</a> <a title="HVACR - October 2015 page 24" href="http://viewer.zmags.com/publication/18335b66?page=24"> TECHNOLOGY | By Steve Damerow Improving Co</a> <a title="HVACR - October 2015 page 25" href="http://viewer.zmags.com/publication/18335b66?page=25"> Incentive companies provide online reward program</a> <a title="HVACR - October 2015 page 26" href="http://viewer.zmags.com/publication/18335b66?page=26"> CUSTOMER SERVICE | By Steve Coscia A Culture o</a> <a title="HVACR - October 2015 page 27" href="http://viewer.zmags.com/publication/18335b66?page=27"> CoaChing & Training | By Tom Piscitelli What D</a> <a title="HVACR - October 2015 page 28" href="http://viewer.zmags.com/publication/18335b66?page=28"> CURRENT INDUSTRY STATS Industry Updates NATE C</a> <a title="HVACR - October 2015 page 29" href="http://viewer.zmags.com/publication/18335b66?page=29"> Commercial Distribution Finance Is your bus</a> <a title="HVACR - October 2015 page 30" href="http://viewer.zmags.com/publication/18335b66?page=30"> TECH UPDATE Tech Update Bosch The Bosch Green</a> <a title="HVACR - October 2015 page 31" href="http://viewer.zmags.com/publication/18335b66?page=31"> Solutions for each stage of your marketing roadma</a> <a title="HVACR - October 2015 page 32" href="http://viewer.zmags.com/publication/18335b66?page=32"> FROM MY VIEWPOINT | By Don Frendberg I Sure</a> <a title="HVACR - October 2015 page 33" href="http://viewer.zmags.com/publication/18335b66?page=33"> Marketplace PRODUCTS AN D SERVICES ® </a> <a title="HVACR - October 2015 page 34" href="http://viewer.zmags.com/publication/18335b66?page=34"> AD INDEX 4th Quarter 2015 Ad Index CONTACT</a> <a title="HVACR - October 2015 page 35" href="http://viewer.zmags.com/publication/18335b66?page=35"> WINNER </a> <a title="HVACR - October 2015 page 36" href="http://viewer.zmags.com/publication/18335b66?page=36"> Circle 18</a>