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<br /> listen plan act<br /> 2011 Corporate Responsibility Report<br /> About this report<br /> listen > plan > act is our fourth<br /> corporate responsibility report.<br /> Our reporting continues to be<br /> informed by the Global Reporting<br /> Initiative (GRI), which encourages<br /> companies to report on their<br /> economic, environmental and<br /> social performance in a way that is<br /> both transparent and accountable.<br /> This year, based on the GRI G3.1<br /> Sustainability Reporting Guidelines,<br /> we are pleased to self-declare our<br /> report at Application Level B.<br /> Cover: Luis Marin, safety and health coordinator,<br /> Energía Costa Azul<br /> This report covers calendar year<br /> 2011 data and activities for<br /> Sempra Energy's® business entities<br /> in the U.S., Mexico, Peru and Chile,<br /> where we have operational control<br /> and at least a 50 percent ownership<br /> share. This includes our four major<br /> bu<a title="Sempra 2011 Corporate Responsibility Report page 1" href="http://viewer.zmags.com/publication/18ff2ae6?page=1"> listen plan act </a> <a title="Sempra 2011 Corporate Responsibility Report page 2" href="http://viewer.zmags.com/publication/18ff2ae6?page=2"> About this report listen > plan > act</a> <a title="Sempra 2011 Corporate Responsibility Report page 3" href="http://viewer.zmags.com/publication/18ff2ae6?page=3"> Table of contents Our Our </a> <a title="Sempra 2011 Corporate Responsibility Report page 4" href="http://viewer.zmags.com/publication/18ff2ae6?page=4"> E D C Se ebra L. Reed O mpra Ene</a> <a title="Sempra 2011 Corporate Responsibility Report page 5" href="http://viewer.zmags.com/publication/18ff2ae6?page=5"> CEO message Every day, our 17,500 employees ens</a> <a title="Sempra 2011 Corporate Responsibility Report page 6" href="http://viewer.zmags.com/publication/18ff2ae6?page=6"> In listen > plan > act we describe our activities</a> <a title="Sempra 2011 Corporate Responsibility Report page 7" href="http://viewer.zmags.com/publication/18ff2ae6?page=7"> informed by a range of external and internal stak</a> <a title="Sempra 2011 Corporate Responsibility Report page 8" href="http://viewer.zmags.com/publication/18ff2ae6?page=8"> Our 2011 goals and results Our business </a> <a title="Sempra 2011 Corporate Responsibility Report page 9" href="http://viewer.zmags.com/publication/18ff2ae6?page=9"> Our people </a> <a title="Sempra 2011 Corporate Responsibility Report page 10" href="http://viewer.zmags.com/publication/18ff2ae6?page=10"> Successes · Sempra International completed i</a> <a title="Sempra 2011 Corporate Responsibility Report page 11" href="http://viewer.zmags.com/publication/18ff2ae6?page=11"> Highlights · Debra L. Reed was elected as S</a> <a title="Sempra 2011 Corporate Responsibility Report page 12" href="http://viewer.zmags.com/publication/18ff2ae6?page=12"> Our business In this section we provide an overvi</a> <a title="Sempra 2011 Corporate Responsibility Report page 13" href="http://viewer.zmags.com/publication/18ff2ae6?page=13"> Our values Ethical · Do the righ</a> <a title="Sempra 2011 Corporate Responsibility Report page 14" href="http://viewer.zmags.com/publication/18ff2ae6?page=14"> Our company and business units Sempra</a> <a title="Sempra 2011 Corporate Responsibility Report page 15" href="http://viewer.zmags.com/publication/18ff2ae6?page=15"> Our assets More information on our company and bu</a> <a title="Sempra 2011 Corporate Responsibility Report page 16" href="http://viewer.zmags.com/publication/18ff2ae6?page=16"> Our governance Sempra Energy's business and affai</a> <a title="Sempra 2011 Corporate Responsibility Report page 17" href="http://viewer.zmags.com/publication/18ff2ae6?page=17"> 13% other matters H elpline calls by category</a> <a title="Sempra 2011 Corporate Responsibility Report page 18" href="http://viewer.zmags.com/publication/18ff2ae6?page=18"> Successes · Sempra International's utility L</a> <a title="Sempra 2011 Corporate Responsibility Report page 19" href="http://viewer.zmags.com/publication/18ff2ae6?page=19"> Highlights · Sempra U.S. Gas & Power's Copp</a> <a title="Sempra 2011 Corporate Responsibility Report page 20" href="http://viewer.zmags.com/publication/18ff2ae6?page=20"> Our environment At Sempra Energy, we are committe</a> <a title="Sempra 2011 Corporate Responsibility Report page 21" href="http://viewer.zmags.com/publication/18ff2ae6?page=21"> Through our risk management process, we identify </a> <a title="Sempra 2011 Corporate Responsibility Report page 22" href="http://viewer.zmags.com/publication/18ff2ae6?page=22"> A SoCalGas employee speaks to customers </a> <a title="Sempra 2011 Corporate Responsibility Report page 23" href="http://viewer.zmags.com/publication/18ff2ae6?page=23"> Innovation drives new approaches to renewable ene</a> <a title="Sempra 2011 Corporate Responsibility Report page 24" href="http://viewer.zmags.com/publication/18ff2ae6?page=24"> 20.8% of SDG&E's electricity was obtained from re</a> <a title="Sempra 2011 Corporate Responsibility Report page 25" href="http://viewer.zmags.com/publication/18ff2ae6?page=25"> SDG&E's Sunrise Powerlink project </a> <a title="Sempra 2011 Corporate Responsibility Report page 26" href="http://viewer.zmags.com/publication/18ff2ae6?page=26"> U.S. President President Bara</a> <a title="Sempra 2011 Corporate Responsibility Report page 27" href="http://viewer.zmags.com/publication/18ff2ae6?page=27"> In January 2012, Cameron LNG received approval fr</a> <a title="Sempra 2011 Corporate Responsibility Report page 28" href="http://viewer.zmags.com/publication/18ff2ae6?page=28"> Smart meters provide the foundation for a smarter</a> <a title="Sempra 2011 Corporate Responsibility Report page 29" href="http://viewer.zmags.com/publication/18ff2ae6?page=29"> One Solar Tree® can fully charge six electric veh</a> <a title="Sempra 2011 Corporate Responsibility Report page 30" href="http://viewer.zmags.com/publication/18ff2ae6?page=30"> A fleet of electric vehicles being charged at SDG&</a> <a title="Sempra 2011 Corporate Responsibility Report page 31" href="http://viewer.zmags.com/publication/18ff2ae6?page=31"> Compressed natural gas pump at SoCalGas co</a> <a title="Sempra 2011 Corporate Responsibility Report page 32" href="http://viewer.zmags.com/publication/18ff2ae6?page=32"> Sempra Energy's business plan drives reduction in</a> <a title="Sempra 2011 Corporate Responsibility Report page 33" href="http://viewer.zmags.com/publication/18ff2ae6?page=33"> 0.3% facility electricity use 2.2% power line lo</a> <a title="Sempra 2011 Corporate Responsibility Report page 34" href="http://viewer.zmags.com/publication/18ff2ae6?page=34"> </a> <a title="Sempra 2011 Corporate Responsibility Report page 35" href="http://viewer.zmags.com/publication/18ff2ae6?page=35"> A projected 20% reduction in our CO emissions ra</a> <a title="Sempra 2011 Corporate Responsibility Report page 36" href="http://viewer.zmags.com/publication/18ff2ae6?page=36"> Reducing our operational impact Reducing our wat</a> <a title="Sempra 2011 Corporate Responsibility Report page 37" href="http://viewer.zmags.com/publication/18ff2ae6?page=37"> Drought-tolerant landscaping in Southern Californ</a> <a title="Sempra 2011 Corporate Responsibility Report page 38" href="http://viewer.zmags.com/publication/18ff2ae6?page=38"> Environmental compliance Our business units' envi</a> <a title="Sempra 2011 Corporate Responsibility Report page 39" href="http://viewer.zmags.com/publication/18ff2ae6?page=39"> to the South Bay Power Plant in Chula Vista, Cali</a> <a title="Sempra 2011 Corporate Responsibility Report page 40" href="http://viewer.zmags.com/publication/18ff2ae6?page=40"> Successes · SDG&E and SoCalGas achieved a re</a> <a title="Sempra 2011 Corporate Responsibility Report page 41" href="http://viewer.zmags.com/publication/18ff2ae6?page=41"> Highlights · Sempra Energy was named to the</a> <a title="Sempra 2011 Corporate Responsibility Report page 42" href="http://viewer.zmags.com/publication/18ff2ae6?page=42"> Our people Sempra's commitment to corporate respo</a> <a title="Sempra 2011 Corporate Responsibility Report page 43" href="http://viewer.zmags.com/publication/18ff2ae6?page=43"> Far left: A panel on generational diversity at So</a> <a title="Sempra 2011 Corporate Responsibility Report page 44" href="http://viewer.zmags.com/publication/18ff2ae6?page=44"> Sempra Energy workforce demographics 2008 </a> <a title="Sempra 2011 Corporate Responsibility Report page 45" href="http://viewer.zmags.com/publication/18ff2ae6?page=45"> Top: An employee from Tecnored, S.A., a subsidiar</a> <a title="Sempra 2011 Corporate Responsibility Report page 46" href="http://viewer.zmags.com/publication/18ff2ae6?page=46"> Learning and development Maintaining a skilled wo</a> <a title="Sempra 2011 Corporate Responsibility Report page 47" href="http://viewer.zmags.com/publication/18ff2ae6?page=47"> 2011 employee engagement survey results 85% I a</a> <a title="Sempra 2011 Corporate Responsibility Report page 48" href="http://viewer.zmags.com/publication/18ff2ae6?page=48"> Labor relations More than 45 percent of the workf</a> <a title="Sempra 2011 Corporate Responsibility Report page 49" href="http://viewer.zmags.com/publication/18ff2ae6?page=49"> Collective SoCalGas' collective bargain</a> <a title="Sempra 2011 Corporate Responsibility Report page 50" href="http://viewer.zmags.com/publication/18ff2ae6?page=50"> Procurement spending with Diverse Business Enterp</a> <a title="Sempra 2011 Corporate Responsibility Report page 51" href="http://viewer.zmags.com/publication/18ff2ae6?page=51"> SDG&E and SoCalGas have also integrated the Allia</a> <a title="Sempra 2011 Corporate Responsibility Report page 52" href="http://viewer.zmags.com/publication/18ff2ae6?page=52"> Successes · SoCalGas reached a milestone: ov</a> <a title="Sempra 2011 Corporate Responsibility Report page 53" href="http://viewer.zmags.com/publication/18ff2ae6?page=53"> Highlights · After meeting with more than 2</a> <a title="Sempra 2011 Corporate Responsibility Report page 54" href="http://viewer.zmags.com/publication/18ff2ae6?page=54"> An SDG&E employee speaks to community members abo</a> <a title="Sempra 2011 Corporate Responsibility Report page 55" href="http://viewer.zmags.com/publication/18ff2ae6?page=55"> Community leaders often engage with our business </a> <a title="Sempra 2011 Corporate Responsibility Report page 56" href="http://viewer.zmags.com/publication/18ff2ae6?page=56"> Advocacy at the federal level In Washingto</a> <a title="Sempra 2011 Corporate Responsibility Report page 57" href="http://viewer.zmags.com/publication/18ff2ae6?page=57"> Left: Mitch Mitchell, vice president, state gover</a> <a title="Sempra 2011 Corporate Responsibility Report page 58" href="http://viewer.zmags.com/publication/18ff2ae6?page=58"> Helping people in need: program summary Program </a> <a title="Sempra 2011 Corporate Responsibility Report page 59" href="http://viewer.zmags.com/publication/18ff2ae6?page=59"> Public safety Our business units' top priority is</a> <a title="Sempra 2011 Corporate Responsibility Report page 60" href="http://viewer.zmags.com/publication/18ff2ae6?page=60"> Japan earthquake and tsunami prompted importa</a> <a title="Sempra 2011 Corporate Responsibility Report page 61" href="http://viewer.zmags.com/publication/18ff2ae6?page=61"> Our four main priorities are the environment; edu</a> <a title="Sempra 2011 Corporate Responsibility Report page 62" href="http://viewer.zmags.com/publication/18ff2ae6?page=62"> </a> <a title="Sempra 2011 Corporate Responsibility Report page 63" href="http://viewer.zmags.com/publication/18ff2ae6?page=63"> Supporting business In California's Antelope Vall</a> <a title="Sempra 2011 Corporate Responsibility Report page 64" href="http://viewer.zmags.com/publication/18ff2ae6?page=64"> Supporting safety & emergency preparedness Safety</a> <a title="Sempra 2011 Corporate Responsibility Report page 65" href="http://viewer.zmags.com/publication/18ff2ae6?page=65"> Employees at a community cleanup event </a> <a title="Sempra 2011 Corporate Responsibility Report page 66" href="http://viewer.zmags.com/publication/18ff2ae6?page=66"> 2011 performance data 2008 2009 </a> <a title="Sempra 2011 Corporate Responsibility Report page 67" href="http://viewer.zmags.com/publication/18ff2ae6?page=67"> 2011 · Sempra U.S. Gas and Power's</a> <a title="Sempra 2011 Corporate Responsibility Report page 68" href="http://viewer.zmags.com/publication/18ff2ae6?page=68"> 2012 goals Sempra Energy 2012 goals Our business</a> <a title="Sempra 2011 Corporate Responsibility Report page 69" href="http://viewer.zmags.com/publication/18ff2ae6?page=69"> Information regarding forward-looking statements </a> <a title="Sempra 2011 Corporate Responsibility Report page 70" href="http://viewer.zmags.com/publication/18ff2ae6?page=70"> 101 Ash Street San Diego, California 92101-3017 w</a>