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Best regards
Zmags
communication magazine #3 2018
Live up to expectations
– and retain confidence
Build ethics into
new technology
– creating the
brand communities
of tomorrow
That’s why everyone’s
talking about semiotics
ISO certification
– security for
the customer
Fear of technology
through the ages
Generation Z
demands
authenticity
Trust
02
Trust – the mainstay
of everything we do
Ylva Ekborn
CEO, PostNord Strålfors Group
Smarter Communication Magazine
is published by PostNord Strålfors Group AB
Responsible publisher:
Elisabeth Wesselson,
Head of Staff
elisabeth.wessel
communication magazine #3 2018 Live up to
02 Trust – the mainstay of everything we do
03 IT’S ALL ABO
04 The importance of being GENUINE Inflated b
05
06 Several generations 1905–1924 – The so
07 1965–1979 – Generation X
08
TRUST 09 in the tracks of digitalization
10 Operators w
STEFAN LARSSON → Is, together with media research
12 GDPR sets out s
13
14 Sundar Pichai. PHOTO: GOOGLE Googl
1/705600000 New VR unit of time. The VR company O
16 A guide on the journey Simplicity and transpa
Hilde Johannessen, service designer at BEKK in Os
“3D Solutions allow us to link the digital to the
19 REVOLUTION in multiple dimensions 3D prin
20 3D printers are opening up complet
21 POSTNORD STRÅLFORS’ NEW SERVICE: 3D SOLUTIO
22 P
23 POSSIBILITIES WITH 3D PRINTING → S
24 Digitalization Digitalization opens up opport
for all “If you can’t present an idea in a
26 TOGETHER – for innovation and customer benefit
27
28 New technology – both easy and hard From a t
because the new technology demands new processes.
30 ISO is like a little bible for us Huge vo
31 ISO is a set of international standard
CONFIDENCE IN BRIEF 72% HIGH CONFIDENCE IN OWN WO
33 Christopher Ferguson. New te
34 Fear of technology through the ages Joi
35
36 AI – friend or foe? For many people, concep
AI PROJECT AT POSTNORD At PostNord, AI is current
38 Signs of the time Communication is not just
THREE STEPS – HOW TO WORK WITH SEMIOTICS → Define
SWEDEN PORTO BETALT PORT PAYÉ Sender: PostNo