<br />
A Compilation of Articles by Industry Experts<br />
Focus on: SaaS<br />
It’s All About<br />
Business Innovation<br />
Top 10 Reasons SaaS<br />
Is Here to Stay<br />
Strategies for Success with<br />
Cloud and SaaS<br />
Gaining Trust in the Cloud<br />
A Structured Approach<br />
to SaaS<br />
Published by BMC Software<br />
ACKNOWLEDGMENTS<br />
We greatly appreciate the contributions of the following people and companies:<br />
Jack D. Bischof, Accenture<br />
Fred Broussard, IDC<br />
Dennis Drogseth, enterprise Management Associates (eMA)<br />
Frederic Drouin, Wood Group Information Solutions<br />
Malcolm Fry<br />
Jeffrey Gore, Column Technologies<br />
Rohit Gupta, BMC Software<br />
Bob Johnson, BMC Software<br />
Jeffrey Kaplan, THInKstrategies<br />
Bill Kirwin, Alinean<br />
Robert Mahowald, IDC<br />
Tom Pisello, Alinean<br />
Mark Settle, BMC Software<br />
W. Wyatt Starnes, Harris Corporation<br />
Phil Wainewright<br />
Steven Woo<a title="Viewpoint, Focus on: SaaS page 1" href="http://viewer.zmags.com/publication/1da05be3?page=1"> A Compilation of Articles by Industry Experts </a>
<a title="Viewpoint, Focus on: SaaS page 2" href="http://viewer.zmags.com/publication/1da05be3?page=2"> ACKNOWLEDGMENTS We greatly appreciate the contri</a>
<a title="Viewpoint, Focus on: SaaS page 3" href="http://viewer.zmags.com/publication/1da05be3?page=3"> 4 A message from Rohit Gupta, 28 </a>
<a title="Viewpoint, Focus on: SaaS page 4" href="http://viewer.zmags.com/publication/1da05be3?page=4"> 58 ITSM in the cloud: Springboard 76 </a>
<a title="Viewpoint, Focus on: SaaS page 5" href="http://viewer.zmags.com/publication/1da05be3?page=5"> “SaaS is providing the platform, both in a figura</a>
<a title="Viewpoint, Focus on: SaaS page 6" href="http://viewer.zmags.com/publication/1da05be3?page=6"> A message from Rohit Gupta General Manager, Remed</a>
<a title="Viewpoint, Focus on: SaaS page 7" href="http://viewer.zmags.com/publication/1da05be3?page=7"> the article by Dennis Drogseth of enterprise Mana</a>
<a title="Viewpoint, Focus on: SaaS page 8" href="http://viewer.zmags.com/publication/1da05be3?page=8"> 6 It’s all about business innovation</a>
<a title="Viewpoint, Focus on: SaaS page 9" href="http://viewer.zmags.com/publication/1da05be3?page=9"> It’s all about business innovation By gaining be</a>
<a title="Viewpoint, Focus on: SaaS page 10" href="http://viewer.zmags.com/publication/1da05be3?page=10"> It’s all about business innovation S ucc</a>
<a title="Viewpoint, Focus on: SaaS page 11" href="http://viewer.zmags.com/publication/1da05be3?page=11"> government entities choose onpremise due to extr</a>
<a title="Viewpoint, Focus on: SaaS page 12" href="http://viewer.zmags.com/publication/1da05be3?page=12"> It’s all about business innovation their budget </a>
<a title="Viewpoint, Focus on: SaaS page 13" href="http://viewer.zmags.com/publication/1da05be3?page=13"> SaaS will certainly be transformative, but there </a>
<a title="Viewpoint, Focus on: SaaS page 14" href="http://viewer.zmags.com/publication/1da05be3?page=14"> It’s all about business innovation About the aut</a>
<a title="Viewpoint, Focus on: SaaS page 15" href="http://viewer.zmags.com/publication/1da05be3?page=15"> Cloud computing and saas: a global perspective C</a>
<a title="Viewpoint, Focus on: SaaS page 16" href="http://viewer.zmags.com/publication/1da05be3?page=16"> Cloud computing and SaaS: A global perspective V</a>
<a title="Viewpoint, Focus on: SaaS page 17" href="http://viewer.zmags.com/publication/1da05be3?page=17"> market currently, it’s more of an objection that </a>
<a title="Viewpoint, Focus on: SaaS page 18" href="http://viewer.zmags.com/publication/1da05be3?page=18"> in europe that if data is with a provider based i</a>
<a title="Viewpoint, Focus on: SaaS page 19" href="http://viewer.zmags.com/publication/1da05be3?page=19"> now, people in rural areas of Africa are using th</a>
<a title="Viewpoint, Focus on: SaaS page 20" href="http://viewer.zmags.com/publication/1da05be3?page=20"> at the global level in a global organization. Thi</a>
<a title="Viewpoint, Focus on: SaaS page 21" href="http://viewer.zmags.com/publication/1da05be3?page=21"> be quite costly if you were building and imple m</a>
<a title="Viewpoint, Focus on: SaaS page 22" href="http://viewer.zmags.com/publication/1da05be3?page=22"> Top 10 reasons SaaS is here to stay Top 10 reaso</a>
<a title="Viewpoint, Focus on: SaaS page 23" href="http://viewer.zmags.com/publication/1da05be3?page=23"> 21</a>
<a title="Viewpoint, Focus on: SaaS page 24" href="http://viewer.zmags.com/publication/1da05be3?page=24"> Independent research shows a high level of satisf</a>
<a title="Viewpoint, Focus on: SaaS page 25" href="http://viewer.zmags.com/publication/1da05be3?page=25"> ability to “try before you buy” and investigate a</a>
<a title="Viewpoint, Focus on: SaaS page 26" href="http://viewer.zmags.com/publication/1da05be3?page=26"> Crowdsourcing comes into play with respect to thi</a>
<a title="Viewpoint, Focus on: SaaS page 27" href="http://viewer.zmags.com/publication/1da05be3?page=27"> applications with your legacy applications and da</a>
<a title="Viewpoint, Focus on: SaaS page 28" href="http://viewer.zmags.com/publication/1da05be3?page=28"> information to create valuable benchmark data, wh</a>
<a title="Viewpoint, Focus on: SaaS page 29" href="http://viewer.zmags.com/publication/1da05be3?page=29"> What lies ahead Today’s CIOs are determined to mo</a>
<a title="Viewpoint, Focus on: SaaS page 30" href="http://viewer.zmags.com/publication/1da05be3?page=30"> 9 cloud myth busters: TCO savings, ROI, and more </a>
<a title="Viewpoint, Focus on: SaaS page 31" href="http://viewer.zmags.com/publication/1da05be3?page=31"> 29</a>
<a title="Viewpoint, Focus on: SaaS page 32" href="http://viewer.zmags.com/publication/1da05be3?page=32"> 9 cloud myth busters: TCO savings, ROI, and more </a>
<a title="Viewpoint, Focus on: SaaS page 33" href="http://viewer.zmags.com/publication/1da05be3?page=33"> To make sure that infrastructure costs do not inc</a>
<a title="Viewpoint, Focus on: SaaS page 34" href="http://viewer.zmags.com/publication/1da05be3?page=34"> 9 cloud myth busters: TCO savings, ROI, and more </a>
<a title="Viewpoint, Focus on: SaaS page 35" href="http://viewer.zmags.com/publication/1da05be3?page=35"> said, SlAs are always written to protect the serv</a>
<a title="Viewpoint, Focus on: SaaS page 36" href="http://viewer.zmags.com/publication/1da05be3?page=36"> 9 cloud myth busters: TCO savings, ROI, and more </a>
<a title="Viewpoint, Focus on: SaaS page 37" href="http://viewer.zmags.com/publication/1da05be3?page=37"> The real question is whether the market cost of t</a>
<a title="Viewpoint, Focus on: SaaS page 38" href="http://viewer.zmags.com/publication/1da05be3?page=38"> Beyond security: Gaining trust in the cloud When</a>
<a title="Viewpoint, Focus on: SaaS page 39" href="http://viewer.zmags.com/publication/1da05be3?page=39"> 37</a>
<a title="Viewpoint, Focus on: SaaS page 40" href="http://viewer.zmags.com/publication/1da05be3?page=40"> Beyond security: Gaining trust in the cloud H </a>
<a title="Viewpoint, Focus on: SaaS page 41" href="http://viewer.zmags.com/publication/1da05be3?page=41"> cloud, a number of important implementa tion par</a>
<a title="Viewpoint, Focus on: SaaS page 42" href="http://viewer.zmags.com/publication/1da05be3?page=42"> Beyond security: Gaining trust in the cloud neig</a>
<a title="Viewpoint, Focus on: SaaS page 43" href="http://viewer.zmags.com/publication/1da05be3?page=43"> software update to a hundred servers. If you don’</a>
<a title="Viewpoint, Focus on: SaaS page 44" href="http://viewer.zmags.com/publication/1da05be3?page=44"> Beyond security: Gaining trust in the cloud One </a>
<a title="Viewpoint, Focus on: SaaS page 45" href="http://viewer.zmags.com/publication/1da05be3?page=45"> public cloud vendors are reluctant to comply with</a>
<a title="Viewpoint, Focus on: SaaS page 46" href="http://viewer.zmags.com/publication/1da05be3?page=46"> Beyond security: Gaining trust in the cloud trus</a>
<a title="Viewpoint, Focus on: SaaS page 47" href="http://viewer.zmags.com/publication/1da05be3?page=47"> Choosing a saas- based IT service management solu</a>
<a title="Viewpoint, Focus on: SaaS page 48" href="http://viewer.zmags.com/publication/1da05be3?page=48"> Choosing a SaaS-based IT service management solut</a>
<a title="Viewpoint, Focus on: SaaS page 49" href="http://viewer.zmags.com/publication/1da05be3?page=49"> The greater the complexity, the more you should c</a>
<a title="Viewpoint, Focus on: SaaS page 50" href="http://viewer.zmags.com/publication/1da05be3?page=50"> Choosing a SaaS-based IT service management solut</a>
<a title="Viewpoint, Focus on: SaaS page 51" href="http://viewer.zmags.com/publication/1da05be3?page=51"> that provide critical business services, you are </a>
<a title="Viewpoint, Focus on: SaaS page 52" href="http://viewer.zmags.com/publication/1da05be3?page=52"> Choosing a SaaS-based IT service management solut</a>
<a title="Viewpoint, Focus on: SaaS page 53" href="http://viewer.zmags.com/publication/1da05be3?page=53"> IT service management tool can help free your IT </a>
<a title="Viewpoint, Focus on: SaaS page 54" href="http://viewer.zmags.com/publication/1da05be3?page=54"> strategies for success with cloud and saas The c</a>
<a title="Viewpoint, Focus on: SaaS page 55" href="http://viewer.zmags.com/publication/1da05be3?page=55"> 53</a>
<a title="Viewpoint, Focus on: SaaS page 56" href="http://viewer.zmags.com/publication/1da05be3?page=56"> Strategies for success with cloud and SaaS I </a>
<a title="Viewpoint, Focus on: SaaS page 57" href="http://viewer.zmags.com/publication/1da05be3?page=57"> a particular application inhouse for greater fle</a>
<a title="Viewpoint, Focus on: SaaS page 58" href="http://viewer.zmags.com/publication/1da05be3?page=58"> a cloud czar, and built a crossdomain group. now</a>
<a title="Viewpoint, Focus on: SaaS page 59" href="http://viewer.zmags.com/publication/1da05be3?page=59"> aware that cloud and SaaS can help. But extra att</a>
<a title="Viewpoint, Focus on: SaaS page 60" href="http://viewer.zmags.com/publication/1da05be3?page=60"> ITSM in the cloud: Springboard for a new line of </a>
<a title="Viewpoint, Focus on: SaaS page 61" href="http://viewer.zmags.com/publication/1da05be3?page=61"> 59</a>
<a title="Viewpoint, Focus on: SaaS page 62" href="http://viewer.zmags.com/publication/1da05be3?page=62"> ITSM in the cloud: Springboard for a new line of </a>
<a title="Viewpoint, Focus on: SaaS page 63" href="http://viewer.zmags.com/publication/1da05be3?page=63"> expand our managed services offering with additio</a>
<a title="Viewpoint, Focus on: SaaS page 64" href="http://viewer.zmags.com/publication/1da05be3?page=64"> on IT Infrastructure library® (ITIl®) best practi</a>
<a title="Viewpoint, Focus on: SaaS page 65" href="http://viewer.zmags.com/publication/1da05be3?page=65"> and rapid onboarding enabled us to meet their nee</a>
<a title="Viewpoint, Focus on: SaaS page 66" href="http://viewer.zmags.com/publication/1da05be3?page=66"> The future of SaaS: How to prepare for the revolu</a>
<a title="Viewpoint, Focus on: SaaS page 67" href="http://viewer.zmags.com/publication/1da05be3?page=67"> 65</a>
<a title="Viewpoint, Focus on: SaaS page 68" href="http://viewer.zmags.com/publication/1da05be3?page=68"> The future of SaaS: How to prepare for the revolu</a>
<a title="Viewpoint, Focus on: SaaS page 69" href="http://viewer.zmags.com/publication/1da05be3?page=69"> data? How do we understand the buyers? What are t</a>
<a title="Viewpoint, Focus on: SaaS page 70" href="http://viewer.zmags.com/publication/1da05be3?page=70"> more agile. It will have the systems to support q</a>
<a title="Viewpoint, Focus on: SaaS page 71" href="http://viewer.zmags.com/publication/1da05be3?page=71"> As a result, SaaS leverages new ways to integrate</a>
<a title="Viewpoint, Focus on: SaaS page 72" href="http://viewer.zmags.com/publication/1da05be3?page=72"> 70 Fast-track SaaS with a proven methodology</a>
<a title="Viewpoint, Focus on: SaaS page 73" href="http://viewer.zmags.com/publication/1da05be3?page=73"> fast-track saas with a proven methodology You’ll</a>
<a title="Viewpoint, Focus on: SaaS page 74" href="http://viewer.zmags.com/publication/1da05be3?page=74"> Fast-track SaaS with a proven methodology F </a>
<a title="Viewpoint, Focus on: SaaS page 75" href="http://viewer.zmags.com/publication/1da05be3?page=75"> solution a success. Your administrators need to b</a>
<a title="Viewpoint, Focus on: SaaS page 76" href="http://viewer.zmags.com/publication/1da05be3?page=76"> their roles and responsibilities to ensure an eff</a>
<a title="Viewpoint, Focus on: SaaS page 77" href="http://viewer.zmags.com/publication/1da05be3?page=77"> the world. Organizations that use the outof the</a>
<a title="Viewpoint, Focus on: SaaS page 78" href="http://viewer.zmags.com/publication/1da05be3?page=78"> The truth about ITIL and SaaS The truth about IT</a>
<a title="Viewpoint, Focus on: SaaS page 79" href="http://viewer.zmags.com/publication/1da05be3?page=79"> 77</a>
<a title="Viewpoint, Focus on: SaaS page 80" href="http://viewer.zmags.com/publication/1da05be3?page=80"> The truth about ITIL and SaaS T he sky</a>
<a title="Viewpoint, Focus on: SaaS page 81" href="http://viewer.zmags.com/publication/1da05be3?page=81"> are speaking the same language and will better un</a>
<a title="Viewpoint, Focus on: SaaS page 82" href="http://viewer.zmags.com/publication/1da05be3?page=82"> The truth about ITIL and SaaS The answers to the</a>
<a title="Viewpoint, Focus on: SaaS page 83" href="http://viewer.zmags.com/publication/1da05be3?page=83"> organizations can produce or alter processes as a</a>
<a title="Viewpoint, Focus on: SaaS page 84" href="http://viewer.zmags.com/publication/1da05be3?page=84"> The truth about ITIL and SaaS Misconception 6: E</a>
<a title="Viewpoint, Focus on: SaaS page 85" href="http://viewer.zmags.com/publication/1da05be3?page=85"> Maximizing your saas implementation Understandin</a>
<a title="Viewpoint, Focus on: SaaS page 86" href="http://viewer.zmags.com/publication/1da05be3?page=86"> Maximizing your SaaS implementation S </a>
<a title="Viewpoint, Focus on: SaaS page 87" href="http://viewer.zmags.com/publication/1da05be3?page=87"> pace because of the lengthy development and deplo</a>
<a title="Viewpoint, Focus on: SaaS page 88" href="http://viewer.zmags.com/publication/1da05be3?page=88"> to ensure proper control over all the resources y</a>
<a title="Viewpoint, Focus on: SaaS page 89" href="http://viewer.zmags.com/publication/1da05be3?page=89"> from an infrastructurecentric model to a service</a>
<a title="Viewpoint, Focus on: SaaS page 90" href="http://viewer.zmags.com/publication/1da05be3?page=90"> Maximizing your SaaS implementation roles and re</a>
<a title="Viewpoint, Focus on: SaaS page 91" href="http://viewer.zmags.com/publication/1da05be3?page=91"> Other important considerations fall under the cat</a>
<a title="Viewpoint, Focus on: SaaS page 92" href="http://viewer.zmags.com/publication/1da05be3?page=92"> A SaaS-first approach to application portfolio ma</a>
<a title="Viewpoint, Focus on: SaaS page 93" href="http://viewer.zmags.com/publication/1da05be3?page=93"> 91</a>
<a title="Viewpoint, Focus on: SaaS page 94" href="http://viewer.zmags.com/publication/1da05be3?page=94"> A SaaS-first approach to application portfolio ma</a>
<a title="Viewpoint, Focus on: SaaS page 95" href="http://viewer.zmags.com/publication/1da05be3?page=95"> several members of our applications teams into bu</a>
<a title="Viewpoint, Focus on: SaaS page 96" href="http://viewer.zmags.com/publication/1da05be3?page=96"> software applications that have been imple mente</a>
<a title="Viewpoint, Focus on: SaaS page 97" href="http://viewer.zmags.com/publication/1da05be3?page=97"> business applications. This strategy is based upo</a>
<a title="Viewpoint, Focus on: SaaS page 98" href="http://viewer.zmags.com/publication/1da05be3?page=98"> some element of functionality — critical to your </a>
<a title="Viewpoint, Focus on: SaaS page 99" href="http://viewer.zmags.com/publication/1da05be3?page=99"> applications are being considered, the reli abil</a>
<a title="Viewpoint, Focus on: SaaS page 100" href="http://viewer.zmags.com/publication/1da05be3?page=100"> A SaaS-first approach to application portfolio ma</a>
<a title="Viewpoint, Focus on: SaaS page 101" href="http://viewer.zmags.com/publication/1da05be3?page=101"> </a>