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<br /> Action<br /> Impact<br /> 2019 Impact ReportWelcome Letter<br /> from the President & CEO<br /> 4To Our Associates, Business Partners and Friends,<br /> Last year was one for the record books. We thrived in 2019, with record revenue of $17.7 billion.<br /> Looking back on the year, I see the hard work, dedication and ingenuity of our associates. We are<br /> 4,300 associates strong connected by our company’s guiding principles.<br /> In addition to last year’s impressive 8.5% annual revenue increase, 2019 was remarkable for<br /> many reasons. We broke sales records across all of our businesses. We explored new markets<br /> and diversified our company with the acquisition of Home Franchise Concepts. We watched<br /> construction progress on our state-of-the-art Deerfield Beach, Florida headquarters, and we made<br /> major headway on our new Vehicle Processing Center in Commerce, Georgia. Along with these<br /> achievements, we continued to be trusted corporate pa<a title="2019 JM Family Impact Report page 1" href="http://viewer.zmags.com/publication/1e14c32d?page=1"> Action Impact 2019 Impact Report</a> <a title="2019 JM Family Impact Report page 2" href="http://viewer.zmags.com/publication/1e14c32d?page=2"></a> <a title="2019 JM Family Impact Report page 3" href="http://viewer.zmags.com/publication/1e14c32d?page=3"></a> <a title="2019 JM Family Impact Report page 4" href="http://viewer.zmags.com/publication/1e14c32d?page=4">Welcome Letter from the President & CEO </a> <a title="2019 JM Family Impact Report page 5" href="http://viewer.zmags.com/publication/1e14c32d?page=5">To Our Associates, Business Partners and Friends, </a> <a title="2019 JM Family Impact Report page 6" href="http://viewer.zmags.com/publication/1e14c32d?page=6">Company Overview JM Family is a leader in the a</a> <a title="2019 JM Family Impact Report page 7" href="http://viewer.zmags.com/publication/1e14c32d?page=7">2019 Key Stats Revenue: $17.7 Billion Up from $</a> <a title="2019 JM Family Impact Report page 8" href="http://viewer.zmags.com/publication/1e14c32d?page=8"> </a> <a title="2019 JM Family Impact Report page 9" href="http://viewer.zmags.com/publication/1e14c32d?page=9"> Colin Brown </a> <a title="2019 JM Family Impact Report page 10" href="http://viewer.zmags.com/publication/1e14c32d?page=10">Southeast Toyota Distributors is the world’s larg</a> <a title="2019 JM Family Impact Report page 11" href="http://viewer.zmags.com/publication/1e14c32d?page=11">177 independent Toyota dealers retailed 380,12</a> <a title="2019 JM Family Impact Report page 12" href="http://viewer.zmags.com/publication/1e14c32d?page=12">Southeast Toyota Finance is the captive finance c</a> <a title="2019 JM Family Impact Report page 13" href="http://viewer.zmags.com/publication/1e14c32d?page=13">In the southeast, nearly 62% of all new Toyota v</a> <a title="2019 JM Family Impact Report page 14" href="http://viewer.zmags.com/publication/1e14c32d?page=14">JM&A Group is one of the largest providers of aut</a> <a title="2019 JM Family Impact Report page 15" href="http://viewer.zmags.com/publication/1e14c32d?page=15">Customer Service Team answered more than 2.1 mil</a> <a title="2019 JM Family Impact Report page 16" href="http://viewer.zmags.com/publication/1e14c32d?page=16">DataScan provides clarity to wholesale loan accou</a> <a title="2019 JM Family Impact Report page 17" href="http://viewer.zmags.com/publication/1e14c32d?page=17">Solutions provided to 58 clients across North Am</a> <a title="2019 JM Family Impact Report page 18" href="http://viewer.zmags.com/publication/1e14c32d?page=18">JM Lexus is the nation’s largest volume Lexus Plu</a> <a title="2019 JM Family Impact Report page 19" href="http://viewer.zmags.com/publication/1e14c32d?page=19">Retailed 5,015 new and 2,104 pre-owned vehicles</a> <a title="2019 JM Family Impact Report page 20" href="http://viewer.zmags.com/publication/1e14c32d?page=20">Home Franchise Concepts is a family of companies </a> <a title="2019 JM Family Impact Report page 21" href="http://viewer.zmags.com/publication/1e14c32d?page=21">Leading the Way with Our Brands: • Innovation •</a> <a title="2019 JM Family Impact Report page 22" href="http://viewer.zmags.com/publication/1e14c32d?page=22">Economic Impact by State with Major Business Oper</a> <a title="2019 JM Family Impact Report page 23" href="http://viewer.zmags.com/publication/1e14c32d?page=23">Georgia Missouri Southeast T</a> <a title="2019 JM Family Impact Report page 24" href="http://viewer.zmags.com/publication/1e14c32d?page=24">Supplier Diversity At JM Family, we believe in pa</a> <a title="2019 JM Family Impact Report page 25" href="http://viewer.zmags.com/publication/1e14c32d?page=25">2019 Diversity Spend $ Total Di</a> <a title="2019 JM Family Impact Report page 26" href="http://viewer.zmags.com/publication/1e14c32d?page=26">Corporate Community Impact JM Family focuses o</a> <a title="2019 JM Family Impact Report page 27" href="http://viewer.zmags.com/publication/1e14c32d?page=27">15,000 hours volunteered by more than 1,200 asso</a> <a title="2019 JM Family Impact Report page 28" href="http://viewer.zmags.com/publication/1e14c32d?page=28">Community Impact United Way Campaign A record-</a> <a title="2019 JM Family Impact Report page 29" href="http://viewer.zmags.com/publication/1e14c32d?page=29">$79,069 by associates to support our six food ba</a> <a title="2019 JM Family Impact Report page 30" href="http://viewer.zmags.com/publication/1e14c32d?page=30">Environmental Action We believe that giving</a> <a title="2019 JM Family Impact Report page 31" href="http://viewer.zmags.com/publication/1e14c32d?page=31">60 Energy Conservation 55 In 2</a> <a title="2019 JM Family Impact Report page 32" href="http://viewer.zmags.com/publication/1e14c32d?page=32">Water Conservation Irrigation </a> <a title="2019 JM Family Impact Report page 33" href="http://viewer.zmags.com/publication/1e14c32d?page=33">Waste Reduction and Recycling Diverted71% </a> <a title="2019 JM Family Impact Report page 34" href="http://viewer.zmags.com/publication/1e14c32d?page=34">Building Our Future Deerfield Beach, Fla. The</a> <a title="2019 JM Family Impact Report page 35" href="http://viewer.zmags.com/publication/1e14c32d?page=35">Commerce, Ga. Southeast Toyota Distributors is </a> <a title="2019 JM Family Impact Report page 36" href="http://viewer.zmags.com/publication/1e14c32d?page=36"> Our Family of Companies: ⍊䵆a浩汹䥭pact </a>