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<br /> Spring 2012<br /> <br /> <br /> <br /> <br /> <br /> Page Two:<br /> Letter from Calvin Johnson,<br /> president of Hospitals<br /> Page Three:<br /> Sodexo has the Tools to Help Save<br /> Energy<br /> Page Four:<br /> Re:sourxe<br /> Page Six:<br /> The Patient Experience<br /> Page Nine:<br /> Hospital President Learns 7-Step<br /> Cleaning Process<br /> Patients are<br /> Page Ten:<br /> The Hospital of Central Connecticut<br /> Increases Patient Satisfaction<br /> Scores<br /> Page Twelve:<br /> Housekeeping Awareness Week<br /> Page Thirteen:<br /> Reducing Hospital-Acquired<br /> Infections<br /> Page Fourteen:<br /> Sustainability<br /> Page Nineteen:<br /> Culinary<br /> Page Twenty Five:<br /> Faxton St. Luke’s Jazzman’s<br /> of everything we do.SM<br /> Page Twenty Six:<br /> At Your Request® at Phoenix<br /> Children’s Hospital<br /> Page Twenty Nine:<br /> Johns Hopkins Hospital<br /> <a title="HeartBeat z-mags version page 1" href="http://viewer.zmags.com/publication/20007167?page=1"> Spring 2012 Page Two: </a> <a title="HeartBeat z-mags version page 2" href="http://viewer.zmags.com/publication/20007167?page=2"> Patients are of everything we do.SM Team, T</a> <a title="HeartBeat z-mags version page 3" href="http://viewer.zmags.com/publication/20007167?page=3"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 4" href="http://viewer.zmags.com/publication/20007167?page=4"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 5" href="http://viewer.zmags.com/publication/20007167?page=5"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 6" href="http://viewer.zmags.com/publication/20007167?page=6"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 7" href="http://viewer.zmags.com/publication/20007167?page=7"> Patients are of everything we do.SM A Whole N</a> <a title="HeartBeat z-mags version page 8" href="http://viewer.zmags.com/publication/20007167?page=8"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 9" href="http://viewer.zmags.com/publication/20007167?page=9"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 10" href="http://viewer.zmags.com/publication/20007167?page=10"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 11" href="http://viewer.zmags.com/publication/20007167?page=11"> Patients are of everything we do.SM Environme</a> <a title="HeartBeat z-mags version page 12" href="http://viewer.zmags.com/publication/20007167?page=12"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 13" href="http://viewer.zmags.com/publication/20007167?page=13"> Patients are of everything we do.SM Sodexo a</a> <a title="HeartBeat z-mags version page 14" href="http://viewer.zmags.com/publication/20007167?page=14"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 15" href="http://viewer.zmags.com/publication/20007167?page=15"> Patients are of everything we do.SM Cleaner and</a> <a title="HeartBeat z-mags version page 16" href="http://viewer.zmags.com/publication/20007167?page=16"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 17" href="http://viewer.zmags.com/publication/20007167?page=17"> Patients are of everything we do.SM Energy Audit</a> <a title="HeartBeat z-mags version page 18" href="http://viewer.zmags.com/publication/20007167?page=18"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 19" href="http://viewer.zmags.com/publication/20007167?page=19"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 20" href="http://viewer.zmags.com/publication/20007167?page=20"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 21" href="http://viewer.zmags.com/publication/20007167?page=21"> Patients are of everything we do.SM An Evenin</a> <a title="HeartBeat z-mags version page 22" href="http://viewer.zmags.com/publication/20007167?page=22"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 23" href="http://viewer.zmags.com/publication/20007167?page=23"> Patients are of everything we do.SM Iron Che</a> <a title="HeartBeat z-mags version page 24" href="http://viewer.zmags.com/publication/20007167?page=24"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 25" href="http://viewer.zmags.com/publication/20007167?page=25"> Patients are of everything we do.SM Ribbon Cutti</a> <a title="HeartBeat z-mags version page 26" href="http://viewer.zmags.com/publication/20007167?page=26"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 27" href="http://viewer.zmags.com/publication/20007167?page=27"> Patients are of everything we do.SM Memorial</a> <a title="HeartBeat z-mags version page 28" href="http://viewer.zmags.com/publication/20007167?page=28"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 29" href="http://viewer.zmags.com/publication/20007167?page=29"> Patients are of everything we do.SM The Johns</a> <a title="HeartBeat z-mags version page 30" href="http://viewer.zmags.com/publication/20007167?page=30"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 31" href="http://viewer.zmags.com/publication/20007167?page=31"> Patients are of everything we do.SM Four Chefs</a> <a title="HeartBeat z-mags version page 32" href="http://viewer.zmags.com/publication/20007167?page=32"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 33" href="http://viewer.zmags.com/publication/20007167?page=33"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 34" href="http://viewer.zmags.com/publication/20007167?page=34"> Team Spirit | Service Spirit | Spirit of Progress</a> <a title="HeartBeat z-mags version page 35" href="http://viewer.zmags.com/publication/20007167?page=35"> Patients are of everything we do.SM Erlanger </a> <a title="HeartBeat z-mags version page 36" href="http://viewer.zmags.com/publication/20007167?page=36"> Patients are</a>