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<br /> INSIGHTS<br /> The Official Publication of the North American Association of State & Provincial Lotteries<br /> November/December 2013<br /> Special NASPL 2013<br /> Conference ReCap<br /> A Look Back on NASPL 2013 from Providence, RI<br /> Giving<br /> Their All<br /> Dozens of volunteers ensure that<br /> you have a favorable experience<br /> at every NASPL annual conference<br /> NASPL 2013<br /> Trade Show<br /> Interactivity was all the buzz,<br /> but interest in innovative retail<br /> solutions was also front and center<br /> Vendor Panel<br /> Thoughts from the Vendor Community<br /> Making a Difference<br /> Featuring Terri Kiernan,<br /> Assistant to the Director, Rhode Island Lottery<br /> Holiday Instant<br /> Ticket Catalog<br /> NASPL Lotteries show off their Holiday<br /> Collections for the upcoming Holiday Season<br /> The “Passing INSIG<br /> 2<br /> of the Gavel”<br /> Buddy Roogow,<br /> the out-goin<a title="November_December_Insights_2013 page 1" href="http://viewer.zmags.com/publication/22d798ad?page=1"> INSIGHTS The Official Publication of the Nort</a> <a title="November_December_Insights_2013 page 2" href="http://viewer.zmags.com/publication/22d798ad?page=2"> The “Passing INSIG 2 of the Gavel” </a> <a title="November_December_Insights_2013 page 3" href="http://viewer.zmags.com/publication/22d798ad?page=3"> INSIGHTS November/December 2013 3 November</a> <a title="November_December_Insights_2013 page 4" href="http://viewer.zmags.com/publication/22d798ad?page=4"> 4 INSIGHTS November/December 2013 Around t</a> <a title="November_December_Insights_2013 page 5" href="http://viewer.zmags.com/publication/22d798ad?page=5"> INSIGHTS November/December 2013 5</a> <a title="November_December_Insights_2013 page 6" href="http://viewer.zmags.com/publication/22d798ad?page=6"> 6 INSIGHTS November/December 2013 Around t</a> <a title="November_December_Insights_2013 page 7" href="http://viewer.zmags.com/publication/22d798ad?page=7"> INSIGHTS November/December 2013 7</a> <a title="November_December_Insights_2013 page 8" href="http://viewer.zmags.com/publication/22d798ad?page=8"> 8 INSIGHTS November/December 2013 NASPL 201</a> <a title="November_December_Insights_2013 page 9" href="http://viewer.zmags.com/publication/22d798ad?page=9"> INSIGHTS November/December 2013 9 NAS</a> <a title="November_December_Insights_2013 page 10" href="http://viewer.zmags.com/publication/22d798ad?page=10"> 10 INSIGHTS November/December 2013 Seeing Pr</a> <a title="November_December_Insights_2013 page 11" href="http://viewer.zmags.com/publication/22d798ad?page=11"> INSIGHTS November/December 2013 11 Bingo Bi</a> <a title="November_December_Insights_2013 page 12" href="http://viewer.zmags.com/publication/22d798ad?page=12"> 12 INSIGHTS November/December 2013 Loter</a> <a title="November_December_Insights_2013 page 13" href="http://viewer.zmags.com/publication/22d798ad?page=13"> INSIGHTS September/October 2013 13</a> <a title="November_December_Insights_2013 page 14" href="http://viewer.zmags.com/publication/22d798ad?page=14"> 14 INSIGHTS November/December 2013 Making a D</a> <a title="November_December_Insights_2013 page 15" href="http://viewer.zmags.com/publication/22d798ad?page=15"> INSIGHTS September/october 2013 15</a> <a title="November_December_Insights_2013 page 16" href="http://viewer.zmags.com/publication/22d798ad?page=16"> 16 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 17" href="http://viewer.zmags.com/publication/22d798ad?page=17"> INSIGHTS September/october 2013 17</a> <a title="November_December_Insights_2013 page 18" href="http://viewer.zmags.com/publication/22d798ad?page=18"> 18 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 19" href="http://viewer.zmags.com/publication/22d798ad?page=19"> sponsive to federal requirements and their iGamin</a> <a title="November_December_Insights_2013 page 20" href="http://viewer.zmags.com/publication/22d798ad?page=20"> NEW JERSEY LOTTERY RENEWS ITS COMMITMENT TO PREVE</a> <a title="November_December_Insights_2013 page 21" href="http://viewer.zmags.com/publication/22d798ad?page=21"> A) Carole Hedinger, Executive Director, New Jerse</a> <a title="November_December_Insights_2013 page 22" href="http://viewer.zmags.com/publication/22d798ad?page=22"> 22 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 23" href="http://viewer.zmags.com/publication/22d798ad?page=23"> Smart business is never a game of chance. </a> <a title="November_December_Insights_2013 page 24" href="http://viewer.zmags.com/publication/22d798ad?page=24"> 24 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 25" href="http://viewer.zmags.com/publication/22d798ad?page=25"> INSIGHTS November/December 2013 25 Arfpocal</a> <a title="November_December_Insights_2013 page 26" href="http://viewer.zmags.com/publication/22d798ad?page=26"> 26 INSIGHTS November/December 2013 diana</a> <a title="November_December_Insights_2013 page 27" href="http://viewer.zmags.com/publication/22d798ad?page=27"> INSIGHTS November/December 2013 27 “ </a> <a title="November_December_Insights_2013 page 28" href="http://viewer.zmags.com/publication/22d798ad?page=28"> 28 INSIGHTS November/December 2013 Giving the</a> <a title="November_December_Insights_2013 page 29" href="http://viewer.zmags.com/publication/22d798ad?page=29"> INSIGHTS November/December 2013 29 T h</a> <a title="November_December_Insights_2013 page 30" href="http://viewer.zmags.com/publication/22d798ad?page=30"> 30 INSIGHTS November/December 2013 Those vol</a> <a title="November_December_Insights_2013 page 31" href="http://viewer.zmags.com/publication/22d798ad?page=31"> INSIGHTS November/December 2013 31 Coordinat</a> <a title="November_December_Insights_2013 page 32" href="http://viewer.zmags.com/publication/22d798ad?page=32"> 32 INSIGHTS November/December 2013 includin</a> <a title="November_December_Insights_2013 page 33" href="http://viewer.zmags.com/publication/22d798ad?page=33"> INSIGHTS November/December 2013 33 NASPL ‘1</a> <a title="November_December_Insights_2013 page 34" href="http://viewer.zmags.com/publication/22d798ad?page=34"> 34 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 35" href="http://viewer.zmags.com/publication/22d798ad?page=35"> INSIGHTS November/December 2013 35</a> <a title="November_December_Insights_2013 page 36" href="http://viewer.zmags.com/publication/22d798ad?page=36"> 36 INSIGHTS November/December 2013 NASPL ‘13</a> <a title="November_December_Insights_2013 page 37" href="http://viewer.zmags.com/publication/22d798ad?page=37"> INSIGHTS November/December 2013 37 Founded i</a> <a title="November_December_Insights_2013 page 38" href="http://viewer.zmags.com/publication/22d798ad?page=38"> 38 INSIGHTS November/December 2013 </a> <a title="November_December_Insights_2013 page 39" href="http://viewer.zmags.com/publication/22d798ad?page=39"> INSIGHTS November/December 2013 39 </a> <a title="November_December_Insights_2013 page 40" href="http://viewer.zmags.com/publication/22d798ad?page=40"> 40 INSIGHTS November/December 2013 the im</a> <a title="November_December_Insights_2013 page 41" href="http://viewer.zmags.com/publication/22d798ad?page=41"> INSIGHTS November/December 2013 41 Senior</a> <a title="November_December_Insights_2013 page 42" href="http://viewer.zmags.com/publication/22d798ad?page=42"> 42 INSIGHTS November/December 2013 Lotter</a> <a title="November_December_Insights_2013 page 43" href="http://viewer.zmags.com/publication/22d798ad?page=43"> T here were two distinguished keynote s</a> <a title="November_December_Insights_2013 page 44" href="http://viewer.zmags.com/publication/22d798ad?page=44"> 44 November/December 2013 Thoughts from th</a> <a title="November_December_Insights_2013 page 45" href="http://viewer.zmags.com/publication/22d798ad?page=45"> INSIGHTS November/December 2013 45 From R</a> <a title="November_December_Insights_2013 page 46" href="http://viewer.zmags.com/publication/22d798ad?page=46"> 46 INSIGHTS November/December 2013 On the</a> <a title="November_December_Insights_2013 page 47" href="http://viewer.zmags.com/publication/22d798ad?page=47"> mance of the best lotteries. That would in itself</a> <a title="November_December_Insights_2013 page 48" href="http://viewer.zmags.com/publication/22d798ad?page=48"> 48 INSIGHTS November/December 2013 NASPL 201</a> <a title="November_December_Insights_2013 page 49" href="http://viewer.zmags.com/publication/22d798ad?page=49"> INSIGHTS November/December 2013 49 a grea</a> <a title="November_December_Insights_2013 page 50" href="http://viewer.zmags.com/publication/22d798ad?page=50"> 50 INSIGHTS November/December 2013 Shaddu</a> <a title="November_December_Insights_2013 page 51" href="http://viewer.zmags.com/publication/22d798ad?page=51"> with non-winning tickets enter a code online or o</a> <a title="November_December_Insights_2013 page 52" href="http://viewer.zmags.com/publication/22d798ad?page=52"> 52 INSIGHTS November/December 2013 The NA</a> <a title="November_December_Insights_2013 page 53" href="http://viewer.zmags.com/publication/22d798ad?page=53"> INSIGHTS November/December 2013 53</a> <a title="November_December_Insights_2013 page 54" href="http://viewer.zmags.com/publication/22d798ad?page=54"> 54 INSIGHTS November/December 2013 The NASP</a> <a title="November_December_Insights_2013 page 55" href="http://viewer.zmags.com/publication/22d798ad?page=55"> INSIGHTS November/December 2013 55 The NAS</a> <a title="November_December_Insights_2013 page 56" href="http://viewer.zmags.com/publication/22d798ad?page=56"> 56 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 57" href="http://viewer.zmags.com/publication/22d798ad?page=57"> INSIGHTS November/December 2013 57 f It’s t</a> <a title="November_December_Insights_2013 page 58" href="http://viewer.zmags.com/publication/22d798ad?page=58"> 58 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 59" href="http://viewer.zmags.com/publication/22d798ad?page=59"> INSIGHTS November/December 2013 59</a> <a title="November_December_Insights_2013 page 60" href="http://viewer.zmags.com/publication/22d798ad?page=60"> 60 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 61" href="http://viewer.zmags.com/publication/22d798ad?page=61"> INSIGHTS November/December 2013 61</a> <a title="November_December_Insights_2013 page 62" href="http://viewer.zmags.com/publication/22d798ad?page=62"> 62 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 63" href="http://viewer.zmags.com/publication/22d798ad?page=63"> INSIGHTS November/December 2013 63</a> <a title="November_December_Insights_2013 page 64" href="http://viewer.zmags.com/publication/22d798ad?page=64"> 64 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 65" href="http://viewer.zmags.com/publication/22d798ad?page=65"> INSIGHTS November/December 2013 65</a> <a title="November_December_Insights_2013 page 66" href="http://viewer.zmags.com/publication/22d798ad?page=66"> 66 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 67" href="http://viewer.zmags.com/publication/22d798ad?page=67"> INSIGHTS November/December 2013 67</a> <a title="November_December_Insights_2013 page 68" href="http://viewer.zmags.com/publication/22d798ad?page=68"> 68 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 69" href="http://viewer.zmags.com/publication/22d798ad?page=69"> INSIGHTS November/December 2013 69</a> <a title="November_December_Insights_2013 page 70" href="http://viewer.zmags.com/publication/22d798ad?page=70"> 70 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 71" href="http://viewer.zmags.com/publication/22d798ad?page=71"> INSIGHTS November/December 2013 71</a> <a title="November_December_Insights_2013 page 72" href="http://viewer.zmags.com/publication/22d798ad?page=72"> 72 INSIGHTS November/December 2013</a> <a title="November_December_Insights_2013 page 73" href="http://viewer.zmags.com/publication/22d798ad?page=73"> INSIGHTS November/December 2013 73</a> <a title="November_December_Insights_2013 page 74" href="http://viewer.zmags.com/publication/22d798ad?page=74"> 74 INSIGHTS November/December 2013 f Happy </a> <a title="November_December_Insights_2013 page 75" href="http://viewer.zmags.com/publication/22d798ad?page=75"> INSIGHTS November/December 2013 75 NASPL Lo</a> <a title="November_December_Insights_2013 page 76" href="http://viewer.zmags.com/publication/22d798ad?page=76"> 76 INSIGHTS November/December 2013 NASPL </a> <a title="November_December_Insights_2013 page 77" href="http://viewer.zmags.com/publication/22d798ad?page=77"> INSIGHTS November/December 2013 77 NASPL </a> <a title="November_December_Insights_2013 page 78" href="http://viewer.zmags.com/publication/22d798ad?page=78"> 78 INSIGHTS November/December 2013 A very goo</a> <a title="November_December_Insights_2013 page 79" href="http://viewer.zmags.com/publication/22d798ad?page=79"> INSIGHTS November/December 2013 79 und</a> <a title="November_December_Insights_2013 page 80" href="http://viewer.zmags.com/publication/22d798ad?page=80"> 80 INSIGHTS November/December 2013 “As w</a> <a title="November_December_Insights_2013 page 81" href="http://viewer.zmags.com/publication/22d798ad?page=81"> “We have already had a very rapid growth in casin</a> <a title="November_December_Insights_2013 page 82" href="http://viewer.zmags.com/publication/22d798ad?page=82"> 82 INSIGHTS November/December 2013 Fiscal </a> <a title="November_December_Insights_2013 page 83" href="http://viewer.zmags.com/publication/22d798ad?page=83"> INSIGHTS November/December 2013 83 Fiscal </a> <a title="November_December_Insights_2013 page 84" href="http://viewer.zmags.com/publication/22d798ad?page=84"> 84 INSIGHTS November/December 2013 Fiscal </a> <a title="November_December_Insights_2013 page 85" 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