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<br /> Summer 2017<br /> www.hmi-online.com<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> GERMAN PRECISION,<br /> GLOBAL VISION<br /> PASSION<br /> TRADITION<br /> PERFECTION<br /> VISIONARY<br /> CARING<br /> Heritage meets innovation:<br /> Deutsche Hospitality delights<br /> guests with unparalleled<br /> German hospitality in over<br /> 130 hotels on 3 continents.<br /> www.deutschehospitality.com<br /> From the editor<br /> On the web...<br /> Keep up with the latest developments<br /> across the hotel industry by visiting<br /> www.hmi-online.com<br /> Hotel Management International<br /> Summer 2017<br /> EDITORIAL<br /> Editor Phin Foster<br /> phinfoster@compelo.com<br /> Chief sub-editor Thom Atkinson<br /> Sub-editor Jim Findlay<br /> Feature writers Bradford Keen,<br /> Greg Noone, Eleanor Wilson<br /> Production controller Steve Buchanan<br /> Group art director Henrik Williams<br /> Designer Ana Peres<br /> COMMERCIA<a title="HMI Summer 2017 page 1" href="http://viewer.zmags.com/publication/25724967?page=1"> Summer 2017 www.hmi-online.com </a> <a title="HMI Summer 2017 page 2" href="http://viewer.zmags.com/publication/25724967?page=2"> GERMAN PRECISION, GLOBAL VISION PASSION TRA</a> <a title="HMI Summer 2017 page 3" href="http://viewer.zmags.com/publication/25724967?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Summer 2017 page 4" href="http://viewer.zmags.com/publication/25724967?page=4"> Contents Cover story 14 46 Gerald Lawless re ect</a> <a title="HMI Summer 2017 page 5" href="http://viewer.zmags.com/publication/25724967?page=5"> Contents 30 65 The changing face of in-roo</a> <a title="HMI Summer 2017 page 6" href="http://viewer.zmags.com/publication/25724967?page=6"> The intelligence > News News DEVELOPMENT Old </a> <a title="HMI Summer 2017 page 7" href="http://viewer.zmags.com/publication/25724967?page=7"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Summer 2017 page 8" href="http://viewer.zmags.com/publication/25724967?page=8"> Algorithm, mathematical harmony Design by Toan Ng</a> <a title="HMI Summer 2017 page 9" href="http://viewer.zmags.com/publication/25724967?page=9"> The Intelligence > STR Tourism rises as the pound</a> <a title="HMI Summer 2017 page 10" href="http://viewer.zmags.com/publication/25724967?page=10"> 26-27 September 2017 Hilton London Bankside </a> <a title="HMI Summer 2017 page 11" href="http://viewer.zmags.com/publication/25724967?page=11"> Europe's Most Focused Hotel Investment Conference</a> <a title="HMI Summer 2017 page 12" href="http://viewer.zmags.com/publication/25724967?page=12"> Insight > EHMA The importance of internal</a> <a title="HMI Summer 2017 page 13" href="http://viewer.zmags.com/publication/25724967?page=13"> Electrolux Professional Hotels Be o</a> <a title="HMI Summer 2017 page 14" href="http://viewer.zmags.com/publication/25724967?page=14"> The big interview > Gerald Lawless Time to make t</a> <a title="HMI Summer 2017 page 15" href="http://viewer.zmags.com/publication/25724967?page=15"> The big interview > Gerald Lawless can be achie</a> <a title="HMI Summer 2017 page 16" href="http://viewer.zmags.com/publication/25724967?page=16"> The big interview > Gerald Lawless </a> <a title="HMI Summer 2017 page 17" href="http://viewer.zmags.com/publication/25724967?page=17"> Insight > Business management & development Light</a> <a title="HMI Summer 2017 page 18" href="http://viewer.zmags.com/publication/25724967?page=18"> Insight > Business management & development </a> <a title="HMI Summer 2017 page 19" href="http://viewer.zmags.com/publication/25724967?page=19"> Insight > Business management & development </a> <a title="HMI Summer 2017 page 20" href="http://viewer.zmags.com/publication/25724967?page=20"> Insight > Business management & development In th</a> <a title="HMI Summer 2017 page 21" href="http://viewer.zmags.com/publication/25724967?page=21"> Insight > Business management & development und</a> <a title="HMI Summer 2017 page 22" href="http://viewer.zmags.com/publication/25724967?page=22"> Disrupter. Innovator. Game changer. Unleash you</a> <a title="HMI Summer 2017 page 23" href="http://viewer.zmags.com/publication/25724967?page=23"> Company insight > Business management & developme</a> <a title="HMI Summer 2017 page 24" href="http://viewer.zmags.com/publication/25724967?page=24"> Company insight > Business management & developme</a> <a title="HMI Summer 2017 page 25" href="http://viewer.zmags.com/publication/25724967?page=25"> Meliá Palma Bay | Spain </a> <a title="HMI Summer 2017 page 26" href="http://viewer.zmags.com/publication/25724967?page=26"> Connecting Global Competence Hotel Your next big </a> <a title="HMI Summer 2017 page 27" href="http://viewer.zmags.com/publication/25724967?page=27"> Company insight > Business management & developme</a> <a title="HMI Summer 2017 page 28" href="http://viewer.zmags.com/publication/25724967?page=28"> www.osram.com/flex Light is </a> <a title="HMI Summer 2017 page 29" href="http://viewer.zmags.com/publication/25724967?page=29"> Company insight > Technology Guided by the ligh</a> <a title="HMI Summer 2017 page 30" href="http://viewer.zmags.com/publication/25724967?page=30"> Insight > Technology Smarter, happier Television </a> <a title="HMI Summer 2017 page 31" href="http://viewer.zmags.com/publication/25724967?page=31"> Insight > Technology special Wyndham reward </a> <a title="HMI Summer 2017 page 32" href="http://viewer.zmags.com/publication/25724967?page=32"> Exclusive European Representative www.aksel.com.p</a> <a title="HMI Summer 2017 page 33" href="http://viewer.zmags.com/publication/25724967?page=33"> Insight > Technology “As technology contin</a> <a title="HMI Summer 2017 page 34" href="http://viewer.zmags.com/publication/25724967?page=34"> Expand Your Reach Streamline Your Metasearch Cam</a> <a title="HMI Summer 2017 page 35" href="http://viewer.zmags.com/publication/25724967?page=35"> Company insight > Technology Searching for succ</a> <a title="HMI Summer 2017 page 36" href="http://viewer.zmags.com/publication/25724967?page=36"> </a> <a title="HMI Summer 2017 page 37" href="http://viewer.zmags.com/publication/25724967?page=37"> Company insight > Technology How to adapt a hot</a> <a title="HMI Summer 2017 page 38" href="http://viewer.zmags.com/publication/25724967?page=38"> Be more efficient, safer and productive with the </a> <a title="HMI Summer 2017 page 39" href="http://viewer.zmags.com/publication/25724967?page=39"> Company insight > Technology Everybody's talkin</a> <a title="HMI Summer 2017 page 40" href="http://viewer.zmags.com/publication/25724967?page=40"> For further information about the company, contac</a> <a title="HMI Summer 2017 page 41" href="http://viewer.zmags.com/publication/25724967?page=41"> Insight > Design A hotel for the ages Havin</a> <a title="HMI Summer 2017 page 42" href="http://viewer.zmags.com/publication/25724967?page=42"> Insight > Design </a> <a title="HMI Summer 2017 page 43" href="http://viewer.zmags.com/publication/25724967?page=43"> Insight > Design have been covered in leather, </a> <a title="HMI Summer 2017 page 44" href="http://viewer.zmags.com/publication/25724967?page=44"> 100% of the inner bowl rinsed Save </a> <a title="HMI Summer 2017 page 45" href="http://viewer.zmags.com/publication/25724967?page=45"> Company insight > Design Serving professionals </a> <a title="HMI Summer 2017 page 46" href="http://viewer.zmags.com/publication/25724967?page=46"> Insight > Operations City stays for the self-star</a> <a title="HMI Summer 2017 page 47" href="http://viewer.zmags.com/publication/25724967?page=47"> Insight > Operations But it's still early d</a> <a title="HMI Summer 2017 page 48" href="http://viewer.zmags.com/publication/25724967?page=48"> Insight > Operations “We believe that the 4</a> <a title="HMI Summer 2017 page 49" href="http://viewer.zmags.com/publication/25724967?page=49"> Company insight > Operations The right fit for </a> <a title="HMI Summer 2017 page 50" href="http://viewer.zmags.com/publication/25724967?page=50"> Improving your guests' payment experience With </a> <a title="HMI Summer 2017 page 51" href="http://viewer.zmags.com/publication/25724967?page=51"> Company insight > Operations Viennese elegance,</a> <a title="HMI Summer 2017 page 52" href="http://viewer.zmags.com/publication/25724967?page=52"> Insight > Security Stay safe Security is the ulti</a> <a title="HMI Summer 2017 page 53" href="http://viewer.zmags.com/publication/25724967?page=53"> Insight > Security safety within their respecti</a> <a title="HMI Summer 2017 page 54" href="http://viewer.zmags.com/publication/25724967?page=54"> Company insight > Security Secure and super-sty</a> <a title="HMI Summer 2017 page 55" href="http://viewer.zmags.com/publication/25724967?page=55"> stockinge .com </a> <a title="HMI Summer 2017 page 56" href="http://viewer.zmags.com/publication/25724967?page=56"> </a> <a title="HMI Summer 2017 page 57" href="http://viewer.zmags.com/publication/25724967?page=57"> </a> <a title="HMI Summer 2017 page 58" href="http://viewer.zmags.com/publication/25724967?page=58"> THE COMFORT OF SECURITY </a> <a title="HMI Summer 2017 page 59" href="http://viewer.zmags.com/publication/25724967?page=59"> Company insight > Security Focus on details Ca</a> <a title="HMI Summer 2017 page 60" href="http://viewer.zmags.com/publication/25724967?page=60"> Insight > Security Secure through the ranks In</a> <a title="HMI Summer 2017 page 61" href="http://viewer.zmags.com/publication/25724967?page=61"> Company insight > Security Stop hackers cleanin</a> <a title="HMI Summer 2017 page 62" href="http://viewer.zmags.com/publication/25724967?page=62"> Special report > Budget sector Don't break the</a> <a title="HMI Summer 2017 page 63" href="http://viewer.zmags.com/publication/25724967?page=63"> Special report > Budget sector 1,000 rooms at t</a> <a title="HMI Summer 2017 page 64" href="http://viewer.zmags.com/publication/25724967?page=64"> Special report > Budget sector </a> <a title="HMI Summer 2017 page 65" href="http://viewer.zmags.com/publication/25724967?page=65"> Regional focus > Turkey A new start for Turkey Af</a> <a title="HMI Summer 2017 page 66" href="http://viewer.zmags.com/publication/25724967?page=66"> Regional focus > Turkey and Black Sea coasts. B</a> <a title="HMI Summer 2017 page 67" href="http://viewer.zmags.com/publication/25724967?page=67"> Regional focus > Turkey </a> <a title="HMI Summer 2017 page 68" href="http://viewer.zmags.com/publication/25724967?page=68"> Insight > Guest amenities Make it personal Points</a> <a title="HMI Summer 2017 page 69" href="http://viewer.zmags.com/publication/25724967?page=69"> Insight > Guest amenities completely new system</a> <a title="HMI Summer 2017 page 70" href="http://viewer.zmags.com/publication/25724967?page=70"> Insight > Guest amenities in, from the floor le</a> <a title="HMI Summer 2017 page 71" href="http://viewer.zmags.com/publication/25724967?page=71"> Insight > Guest amenities The Hilton Honors rew</a> <a title="HMI Summer 2017 page 72" href="http://viewer.zmags.com/publication/25724967?page=72"> Bonna.indd 3 Speed Pro +PLUS </a> <a title="HMI Summer 2017 page 73" href="http://viewer.zmags.com/publication/25724967?page=73"> Insight > Food & beverage The heart of hospitalit</a> <a title="HMI Summer 2017 page 74" href="http://viewer.zmags.com/publication/25724967?page=74"> Insight > Food & beverage </a> <a title="HMI Summer 2017 page 75" href="http://viewer.zmags.com/publication/25724967?page=75"> Insight > Food & beverage “It is a restaura</a> <a title="HMI Summer 2017 page 76" href="http://viewer.zmags.com/publication/25724967?page=76"> Directory > Product showcase Product showcase A</a> <a title="HMI Summer 2017 page 77" href="http://viewer.zmags.com/publication/25724967?page=77"> Directory > Product showcase aesthetics, and com</a> <a title="HMI Summer 2017 page 78" href="http://viewer.zmags.com/publication/25724967?page=78"> The Insider > Palmiro Noschese New tricks Fresh </a> <a title="HMI Summer 2017 page 79" href="http://viewer.zmags.com/publication/25724967?page=79"> INTEGRO'S CORE BRAND ELEMENTS The</a> <a title="HMI Summer 2017 page 80" href="http://viewer.zmags.com/publication/25724967?page=80"> Sci-Fi Writers Guild Workshop. Radisson Blu Hotel</a>