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<br /> 2 TALE OF 2 CITIES<br /> Glitzy Las Vegas, gritty<br /> Detroit have similarities.<br /> 12PHONES ARE LIFELINES<br /> Modern systems do amazing<br /> things for auto dealerships.<br /> 45 TOUCHY TRADE-INS<br /> Customers have their own ideas<br /> about value of their cars.<br /> February 2012<br /> `OU T RAGED'<br /> Ta m m y Da rv i s h goes to Was h i n gto n . O n page 343<br /> A PENTON MEDIA PUBLICATIONTALE OF 2 CITIES<br /> Glitzy Las Vegas, gritty<br /> Detroit have similarities.<br /> PHONES ARE LIFELINES<br /> Modern systems do amazing<br /> things for auto dealerships.<br /> TOUCHY TRADE-INS<br /> Customers have their own ideas<br /> about value of their ca<br /> ww??s<br /> ???<br /> A<br /> I<br /> Ally salutes<br /> America's local<br /> business heroes<br /> TIME.#lfc.<br /> DEALEOEAR<br /> '<br /> “My focus is running my<br /> dealership—not worrying<br /> if my busine<a title="February 2012 page 1" href="http://viewer.zmags.com/publication/270ab328?page=1"> 2 TALE OF 2 CITIES Glitzy Las Vegas</a> <a title="February 2012 page 2" href="http://viewer.zmags.com/publication/270ab328?page=2"> “My focus is running my dealership—not worrying</a> <a title="February 2012 page 3" href="http://viewer.zmags.com/publication/270ab328?page=3"> Volume 46, Number 2 24 2012 North American </a> <a title="February 2012 page 4" href="http://viewer.zmags.com/publication/270ab328?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="February 2012 page 5" href="http://viewer.zmags.com/publication/270ab328?page=5"> Marianne Ballas Dea er Principa Ba as Buick GMC </a> <a title="February 2012 page 6" href="http://viewer.zmags.com/publication/270ab328?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="February 2012 page 7" href="http://viewer.zmags.com/publication/270ab328?page=7"> Some DMS vendors make a living out of selling you</a> <a title="February 2012 page 8" href="http://viewer.zmags.com/publication/270ab328?page=8"> REGULATIONS Back Off Group 1 decries `checklist m</a> <a title="February 2012 page 9" href="http://viewer.zmags.com/publication/270ab328?page=9"> R.I.P. The End of a Brand Saab story is a tearjer</a> <a title="February 2012 page 10" href="http://viewer.zmags.com/publication/270ab328?page=10"> WARD'S TOP 500 DEALER PROFILE Driven in LA Family</a> <a title="February 2012 page 11" href="http://viewer.zmags.com/publication/270ab328?page=11"> Visit us at BOOTH #1877 at NADA Have you found t</a> <a title="February 2012 page 12" href="http://viewer.zmags.com/publication/270ab328?page=12"> WARD'S TOP 500 DEALER PROFILE Figueroa business i</a> <a title="February 2012 page 13" href="http://viewer.zmags.com/publication/270ab328?page=13"> new Kendall® gt-1® with liquid titanium® protecti</a> <a title="February 2012 page 14" href="http://viewer.zmags.com/publication/270ab328?page=14"> COMMUNICATIONS Phones Lifelines for Dealers Moder</a> <a title="February 2012 page 15" href="http://viewer.zmags.com/publication/270ab328?page=15"> GIVE THEM WHAT THEY REALLY WANT With Reward Zone®</a> <a title="February 2012 page 16" href="http://viewer.zmags.com/publication/270ab328?page=16"> PHONES ing the call volume to service advisors, </a> <a title="February 2012 page 17" href="http://viewer.zmags.com/publication/270ab328?page=17"> iWeTfound. lter.> V mfd'she found you. Whether </a> <a title="February 2012 page 18" href="http://viewer.zmags.com/publication/270ab328?page=18"> NADA LEADERSHIP Underriner Takes Over Montana dea</a> <a title="February 2012 page 19" href="http://viewer.zmags.com/publication/270ab328?page=19"> NADA LEADERSHIP what we can do. WardsAuto: Li</a> <a title="February 2012 page 20" href="http://viewer.zmags.com/publication/270ab328?page=20"> VERSION › The 2.0L will become as</a> <a title="February 2012 page 21" href="http://viewer.zmags.com/publication/270ab328?page=21"> Volt: It Should Have Been a Winner T </a> <a title="February 2012 page 22" href="http://viewer.zmags.com/publication/270ab328?page=22"> High Praise for Low-Priced Technology A </a> <a title="February 2012 page 23" href="http://viewer.zmags.com/publication/270ab328?page=23"> compared with like-2010, according to WardsAuto d</a> <a title="February 2012 page 24" href="http://viewer.zmags.com/publication/270ab328?page=24"> Buick eAssist Seems Like Fizzled First-Round Draf</a> <a title="February 2012 page 25" href="http://viewer.zmags.com/publication/270ab328?page=25"> USED VEHICLE DEPARTMENT MANAGEMENT TRAINING </a> <a title="February 2012 page 26" href="http://viewer.zmags.com/publication/270ab328?page=26"> D DETROIT ETROIT – The mood </a> <a title="February 2012 page 27" href="http://viewer.zmags.com/publication/270ab328?page=27"> Right: Dealer Bill Perkins, auto show chairman, g</a> <a title="February 2012 page 28" href="http://viewer.zmags.com/publication/270ab328?page=28"> Vw GoeS BLUe wiTh JeTTa hYBrid, BeeTLe eV D </a> <a title="February 2012 page 29" href="http://viewer.zmags.com/publication/270ab328?page=29"> Flip the panel to see what our service can do for</a> <a title="February 2012 page 30" href="http://viewer.zmags.com/publication/270ab328?page=30"> MARCHIONNE: `WE KNOW DIESELS' E xpect </a> <a title="February 2012 page 31" href="http://viewer.zmags.com/publication/270ab328?page=31"> LincoLn concept ShowS new DeSigner’S hanD T </a> <a title="February 2012 page 32" href="http://viewer.zmags.com/publication/270ab328?page=32"> CUSTOMERS Lincoln Gets Personal Auto maker wants </a> <a title="February 2012 page 33" href="http://viewer.zmags.com/publication/270ab328?page=33"> `OUTRAGED' Dealer Tammy Darvish got mad, then g</a> <a title="February 2012 page 34" href="http://viewer.zmags.com/publication/270ab328?page=34"> attended Northwood University in Midland, </a> <a title="February 2012 page 35" href="http://viewer.zmags.com/publication/270ab328?page=35"> two U.S. legislators from </a> <a title="February 2012 page 36" href="http://viewer.zmags.com/publication/270ab328?page=36"> HOW ʻOUTRAGEDʼ BOOK CAME ABOUT –BY LILLIE GUYER, </a> <a title="February 2012 page 37" href="http://viewer.zmags.com/publication/270ab328?page=37"> People such as: </a> <a title="February 2012 page 38" href="http://viewer.zmags.com/publication/270ab328?page=38"> PROFITCENTER: DEALER MANAGEMENT Right-Sizing Save</a> <a title="February 2012 page 39" href="http://viewer.zmags.com/publication/270ab328?page=39"> PROFITCENTER: DEALER MANAGEMENT Wrong To Assume I</a> <a title="February 2012 page 40" href="http://viewer.zmags.com/publication/270ab328?page=40"> PROFITCENTER: DEALER MANAGEMENT Here's Looking at</a> <a title="February 2012 page 41" href="http://viewer.zmags.com/publication/270ab328?page=41"> FROM THE BLOGS Dart Promises Deliverance What's t</a> <a title="February 2012 page 42" href="http://viewer.zmags.com/publication/270ab328?page=42"> PROFITCENTER: INTERNET My Case Against TrueCar Th</a> <a title="February 2012 page 43" href="http://viewer.zmags.com/publication/270ab328?page=43"> PROFITCENTER: INTERNET Dealers Face Facebook Fact</a> <a title="February 2012 page 44" href="http://viewer.zmags.com/publication/270ab328?page=44"> PROFITCENTER: REMARKETING Who Wants What? New- an</a> <a title="February 2012 page 45" href="http://viewer.zmags.com/publication/270ab328?page=45"> PROFITCENTER: SALES Trade-In Negotiations Touchy </a> <a title="February 2012 page 46" href="http://viewer.zmags.com/publication/270ab328?page=46"> The goal is for customers to leave the dealership</a> <a title="February 2012 page 47" href="http://viewer.zmags.com/publication/270ab328?page=47"> PROFITCENTER: SALES It's Not Child's Play Kids ca</a> <a title="February 2012 page 48" href="http://viewer.zmags.com/publication/270ab328?page=48"> PROFITCENTER: SALES Spreading Leafs Will Challeng</a> <a title="February 2012 page 49" href="http://viewer.zmags.com/publication/270ab328?page=49"> PROFITCENTER: FINANCE & INSURANCE Subprime Can Be</a> <a title="February 2012 page 50" href="http://viewer.zmags.com/publication/270ab328?page=50"> PROFITCENTER: FINANCE & INSURANCE Women Make F&I </a> <a title="February 2012 page 51" href="http://viewer.zmags.com/publication/270ab328?page=51"> PROFITCENTER: FINANCE & INSURANCE Blaming Printer</a> <a title="February 2012 page 52" href="http://viewer.zmags.com/publication/270ab328?page=52"> PROFITCENTER: FIXED OPERATIONS Plans Shift to Rew</a> <a title="February 2012 page 53" href="http://viewer.zmags.com/publication/270ab328?page=53"> PROFITCENTER: FIXED OPERATIONS Every pay plan </a> <a title="February 2012 page 54" href="http://viewer.zmags.com/publication/270ab328?page=54"> END GAME BY DREW WINTER Voluntary Manslaughter? W</a> <a title="February 2012 page 55" href="http://viewer.zmags.com/publication/270ab328?page=55"> Where are YOU on this LIST? 20</a> <a title="February 2012 page 56" href="http://viewer.zmags.com/publication/270ab328?page=56"> Performance and fuel economy? Together? Clean die</a>