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Best regards
Zmags
2 TALE OF 2 CITIES
Glitzy Las Vegas, gritty
Detroit have similarities.
12PHONES ARE LIFELINES
Modern systems do amazing
things for auto dealerships.
45 TOUCHY TRADE-INS
Customers have their own ideas
about value of their cars.
February 2012
`OU T RAGED'
Ta m m y Da rv i s h goes to Was h i n gto n . O n page 343
A PENTON MEDIA PUBLICATIONTALE OF 2 CITIES
Glitzy Las Vegas, gritty
Detroit have similarities.
PHONES ARE LIFELINES
Modern systems do amazing
things for auto dealerships.
TOUCHY TRADE-INS
Customers have their own ideas
about value of their ca
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A
I
Ally salutes
America's local
business heroes
TIME.#lfc.
DEALEOEAR
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My focus is running my
dealershipnot worrying
if my busine
2 TALE OF 2 CITIES Glitzy Las Vegas
My focus is running my dealershipnot worrying
Volume 46, Number 2 24 2012 North American
EDITOR'S FORUM BY STEVE FINLAY We welcome readers
Marianne Ballas Dea er Principa Ba as Buick GMC
THE WAY I SEE IT BY JIM ZIEGLER We welcome reader
Some DMS vendors make a living out of selling you
REGULATIONS Back Off Group 1 decries `checklist m
R.I.P. The End of a Brand Saab story is a tearjer
WARD'S TOP 500 DEALER PROFILE Driven in LA Family
Visit us at BOOTH #1877 at NADA Have you found t
WARD'S TOP 500 DEALER PROFILE Figueroa business i
new Kendall® gt-1® with liquid titanium® protecti
COMMUNICATIONS Phones Lifelines for Dealers Moder
GIVE THEM WHAT THEY REALLY WANT With Reward Zone®
PHONES ing the call volume to service advisors,
iWeTfound. lter.> V mfd'she found you. Whether
NADA LEADERSHIP Underriner Takes Over Montana dea
NADA LEADERSHIP what we can do. WardsAuto: Li
VERSION › The 2.0L will become as
Volt: It Should Have Been a Winner T
High Praise for Low-Priced Technology A
compared with like-2010, according to WardsAuto d
Buick eAssist Seems Like Fizzled First-Round Draf
USED VEHICLE DEPARTMENT MANAGEMENT TRAINING
D DETROIT ETROIT – The mood
Right: Dealer Bill Perkins, auto show chairman, g
Vw GoeS BLUe wiTh JeTTa hYBrid, BeeTLe eV D
Flip the panel to see what our service can do for
MARCHIONNE: `WE KNOW DIESELS' E xpect
LincoLn concept ShowS new DeSignerS hanD T
CUSTOMERS Lincoln Gets Personal Auto maker wants
`OUTRAGED' Dealer Tammy Darvish got mad, then g
attended Northwood University in Midland,
two U.S. legislators from
HOW ʻOUTRAGEDʼ BOOK CAME ABOUT –BY LILLIE GUYER,
People such as:
PROFITCENTER: DEALER MANAGEMENT Right-Sizing Save
PROFITCENTER: DEALER MANAGEMENT Wrong To Assume I
PROFITCENTER: DEALER MANAGEMENT Here's Looking at
FROM THE BLOGS Dart Promises Deliverance What's t
PROFITCENTER: INTERNET My Case Against TrueCar Th
PROFITCENTER: INTERNET Dealers Face Facebook Fact
PROFITCENTER: REMARKETING Who Wants What? New- an
PROFITCENTER: SALES Trade-In Negotiations Touchy
The goal is for customers to leave the dealership
PROFITCENTER: SALES It's Not Child's Play Kids ca
PROFITCENTER: SALES Spreading Leafs Will Challeng
PROFITCENTER: FINANCE & INSURANCE Subprime Can Be
PROFITCENTER: FINANCE & INSURANCE Women Make F&I
PROFITCENTER: FINANCE & INSURANCE Blaming Printer
PROFITCENTER: FIXED OPERATIONS Plans Shift to Rew
PROFITCENTER: FIXED OPERATIONS Every pay plan
END GAME BY DREW WINTER Voluntary Manslaughter? W
Where are YOU on this LIST? 20
Performance and fuel economy? Together? Clean die