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Best regards
Zmags
Maintenance Summit Rescheduled to November 13 x Preventing Roof Failures x PMEXPO Wants You x PACE Winners x
A Day in the Life of Ashley Lynch x Gables Upper Rock Is Best in Show at PACE x Compelling Customer Service x
NOVEMBER 2014 | BULLETIN 1
www.bestapartmentsindc.com
Upcoming PMA Events
November 2014
Tuesday, November 11
PMA Associate Membership Council
Seminar Profiling for Profits
Rollins Congressional Club
Rockville, MD
$105 per member
Only members may attend
Thursday, November 13
PMA Annual Maintenance Summit
Martin’s Crosswinds
Greenbelt, MD
$145 per member
$175 per nonmember
$55 Maintenance Professional
Awards luncheon only
Thursday, November 20
PMA Past Presidents’ Awards
Banquet
Bethesda Marriott (Pooks Hill)
Bethesda, MD
$95 per member
$125 per nonmember
December 20
Maintenance Summit Rescheduled to November 13 x P
www.bestapartmentsindc.com Upcoming PMA Events No
www.pma-dc.org NOVEMBER 2014 2014 Board of
November 2014 Wednesday, November 5, 2014 9:00am
PRESIDENT’S MESSAGE What’s the Definition of Succ
6 www.pma-dc.org
President’s Message continued from page 5 that. T
Past Presidents’ Awards Banquet PMA to Honor Calv
Past Presidents’ Awards Banquet continued from pa
Past Presidents’ Awards Banquet continued from pa
Past Presidents’ Awards Banquet continued from pa
12 www.pma-dc.org
Spend An Evening on Broadway PMA Holiday Ball Is
Holiday Ball Sponsorships MARTINI ROOM SP
Holiday Ball Sponsorships continued from page 14
16 www.pma-dc.org
There are lots of reasons to send maintenance tec
Maintenance Summit continued from page 17 Basic D
Maintenance Summit continued from page 18 • T
What impressed you the most about the properties
Question of the Month continued from page 20 Beca
PEPCO COMMERCIAL AND INDUSTRIAL ENERGY SAVINGS PR
If Compelling Customer Service Were E
Committee Corner Here is a short recap of committ
Committee Corner continued from page 24 Operatio
26 www.pma-dc.org
PMA PACE Awards Sarah Grimmett (
PACE Awards The crew from Edgewo
PACE Awards Equity Management II
PACE Awards Bozzuto Management’s
PACE Awards The winning team fro
32 www.pma-dc.org
The nation’s largest one-day property management
PACE Honors the Industry’s Best The PACE Awards
THE MAJOR APPLIANCE GIANT AMERICA’S Est. 1909
PACE Awards Ceremony continued from page 34 Anoth
Congratulations to the 2014 PACE Award Winners Ad
Masterson Heads PMA Slate Kathy Mast
The
40 www.pma-dc.org
NOVEMBER 2014 | BULLETIN 41
Gables Upper Rock’s Community Manager James Sprag
Gables Upper Rock continued from page 42 water po
Gables Upper Rock continued from page 43 Upper R
When property management executives lament the la
A Day in the Life of Ashley Lynch continued from
A Day in the Life of Ashley Lynch continued from
Five-Star Sponsor Spotlight The better the credi
New Members Full Member Diego Hurtado, SB-Urban,
50 www.pma-dc.org
As a rule, roof systems protect 95% of a building
Operations Corner continued from page 51 should t
Associate Member Digest November 11 Seminar Descr
PMA Five-Star Sponsors 54 www
PMA Professional Services Directory
10 10 NFL E=Mc2 H20 XYZ