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<br /> Maintenance Summit Rescheduled to November 13 x Preventing Roof Failures x PMEXPO Wants You x PACE Winners x<br /> A Day in the Life of Ashley Lynch x Gables Upper Rock Is Best in Show at PACE x Compelling Customer Service x<br /> NOVEMBER 2014 | BULLETIN 1<br /> www.bestapartmentsindc.com<br /> Upcoming PMA Events<br /> November 2014<br /> Tuesday, November 11<br /> PMA Associate Membership Council<br /> Seminar Profiling for Profits<br /> Rollins Congressional Club<br /> Rockville, MD<br /> $105 per member<br /> Only members may attend<br /> Thursday, November 13<br /> PMA Annual Maintenance Summit<br /> Martin’s Crosswinds<br /> Greenbelt, MD<br /> $145 per member<br /> $175 per nonmember<br /> $55 Maintenance Professional<br /> Awards luncheon only<br /> Thursday, November 20<br /> PMA Past Presidents’ Awards<br /> Banquet<br /> Bethesda Marriott (Pooks Hill)<br /> Bethesda, MD<br /> $95 per member<br /> $125 per nonmember<br /> December 20<a title="bulletin_nov14 page 1" href="http://viewer.zmags.com/publication/2ac2f92d?page=1"> Maintenance Summit Rescheduled to November 13 x P</a> <a title="bulletin_nov14 page 2" href="http://viewer.zmags.com/publication/2ac2f92d?page=2"> www.bestapartmentsindc.com Upcoming PMA Events No</a> <a title="bulletin_nov14 page 3" href="http://viewer.zmags.com/publication/2ac2f92d?page=3"> www.pma-dc.org NOVEMBER 2014 2014 Board of </a> <a title="bulletin_nov14 page 4" href="http://viewer.zmags.com/publication/2ac2f92d?page=4"> November 2014 Wednesday, November 5, 2014 9:00am</a> <a title="bulletin_nov14 page 5" href="http://viewer.zmags.com/publication/2ac2f92d?page=5"> PRESIDENT’S MESSAGE What’s the Definition of Succ</a> <a title="bulletin_nov14 page 6" href="http://viewer.zmags.com/publication/2ac2f92d?page=6"> 6 www.pma-dc.org</a> <a title="bulletin_nov14 page 7" href="http://viewer.zmags.com/publication/2ac2f92d?page=7"> President’s Message continued from page 5 that. T</a> <a title="bulletin_nov14 page 8" href="http://viewer.zmags.com/publication/2ac2f92d?page=8"> Past Presidents’ Awards Banquet PMA to Honor Calv</a> <a title="bulletin_nov14 page 9" href="http://viewer.zmags.com/publication/2ac2f92d?page=9"> Past Presidents’ Awards Banquet continued from pa</a> <a title="bulletin_nov14 page 10" href="http://viewer.zmags.com/publication/2ac2f92d?page=10"> Past Presidents’ Awards Banquet continued from pa</a> <a title="bulletin_nov14 page 11" href="http://viewer.zmags.com/publication/2ac2f92d?page=11"> Past Presidents’ Awards Banquet continued from pa</a> <a title="bulletin_nov14 page 12" href="http://viewer.zmags.com/publication/2ac2f92d?page=12"> 12 www.pma-dc.org</a> <a title="bulletin_nov14 page 13" href="http://viewer.zmags.com/publication/2ac2f92d?page=13"> Spend An Evening on Broadway PMA Holiday Ball Is </a> <a title="bulletin_nov14 page 14" href="http://viewer.zmags.com/publication/2ac2f92d?page=14"> Holiday Ball Sponsorships MARTINI ROOM SP</a> <a title="bulletin_nov14 page 15" href="http://viewer.zmags.com/publication/2ac2f92d?page=15"> Holiday Ball Sponsorships continued from page 14 </a> <a title="bulletin_nov14 page 16" href="http://viewer.zmags.com/publication/2ac2f92d?page=16"> 16 www.pma-dc.org</a> <a title="bulletin_nov14 page 17" href="http://viewer.zmags.com/publication/2ac2f92d?page=17"> There are lots of reasons to send maintenance tec</a> <a title="bulletin_nov14 page 18" href="http://viewer.zmags.com/publication/2ac2f92d?page=18"> Maintenance Summit continued from page 17 Basic D</a> <a title="bulletin_nov14 page 19" href="http://viewer.zmags.com/publication/2ac2f92d?page=19"> Maintenance Summit continued from page 18 • T</a> <a title="bulletin_nov14 page 20" href="http://viewer.zmags.com/publication/2ac2f92d?page=20"> What impressed you the most about the properties </a> <a title="bulletin_nov14 page 21" href="http://viewer.zmags.com/publication/2ac2f92d?page=21"> Question of the Month continued from page 20 Beca</a> <a title="bulletin_nov14 page 22" href="http://viewer.zmags.com/publication/2ac2f92d?page=22"> PEPCO COMMERCIAL AND INDUSTRIAL ENERGY SAVINGS PR</a> <a title="bulletin_nov14 page 23" href="http://viewer.zmags.com/publication/2ac2f92d?page=23"> If Compelling Customer Service Were E</a> <a title="bulletin_nov14 page 24" href="http://viewer.zmags.com/publication/2ac2f92d?page=24"> Committee Corner Here is a short recap of committ</a> <a title="bulletin_nov14 page 25" href="http://viewer.zmags.com/publication/2ac2f92d?page=25"> Committee Corner continued from page 24 Operatio</a> <a title="bulletin_nov14 page 26" href="http://viewer.zmags.com/publication/2ac2f92d?page=26"> 26 www.pma-dc.org</a> <a title="bulletin_nov14 page 27" href="http://viewer.zmags.com/publication/2ac2f92d?page=27"> PMA PACE Awards Sarah Grimmett (</a> <a title="bulletin_nov14 page 28" href="http://viewer.zmags.com/publication/2ac2f92d?page=28"> PACE Awards The crew from Edgewo</a> <a title="bulletin_nov14 page 29" href="http://viewer.zmags.com/publication/2ac2f92d?page=29"> PACE Awards Equity Management II</a> <a title="bulletin_nov14 page 30" href="http://viewer.zmags.com/publication/2ac2f92d?page=30"> PACE Awards Bozzuto Management’s</a> <a title="bulletin_nov14 page 31" href="http://viewer.zmags.com/publication/2ac2f92d?page=31"> PACE Awards The winning team fro</a> <a title="bulletin_nov14 page 32" href="http://viewer.zmags.com/publication/2ac2f92d?page=32"> 32 www.pma-dc.org</a> <a title="bulletin_nov14 page 33" href="http://viewer.zmags.com/publication/2ac2f92d?page=33"> The nation’s largest one-day property management </a> <a title="bulletin_nov14 page 34" href="http://viewer.zmags.com/publication/2ac2f92d?page=34"> PACE Honors the Industry’s Best The PACE Awards </a> <a title="bulletin_nov14 page 35" href="http://viewer.zmags.com/publication/2ac2f92d?page=35"> THE MAJOR APPLIANCE GIANT AMERICA’S Est. 1909 </a> <a title="bulletin_nov14 page 36" href="http://viewer.zmags.com/publication/2ac2f92d?page=36"> PACE Awards Ceremony continued from page 34 Anoth</a> <a title="bulletin_nov14 page 37" href="http://viewer.zmags.com/publication/2ac2f92d?page=37"> Congratulations to the 2014 PACE Award Winners Ad</a> <a title="bulletin_nov14 page 38" href="http://viewer.zmags.com/publication/2ac2f92d?page=38"> Masterson Heads PMA Slate Kathy Mast</a> <a title="bulletin_nov14 page 39" href="http://viewer.zmags.com/publication/2ac2f92d?page=39">     The </a> <a title="bulletin_nov14 page 40" href="http://viewer.zmags.com/publication/2ac2f92d?page=40"> 40 www.pma-dc.org</a> <a title="bulletin_nov14 page 41" href="http://viewer.zmags.com/publication/2ac2f92d?page=41"> NOVEMBER 2014 | BULLETIN 41</a> <a title="bulletin_nov14 page 42" href="http://viewer.zmags.com/publication/2ac2f92d?page=42"> Gables Upper Rock’s Community Manager James Sprag</a> <a title="bulletin_nov14 page 43" href="http://viewer.zmags.com/publication/2ac2f92d?page=43"> Gables Upper Rock continued from page 42 water po</a> <a title="bulletin_nov14 page 44" href="http://viewer.zmags.com/publication/2ac2f92d?page=44"> Gables Upper Rock continued from page 43 Upper R</a> <a title="bulletin_nov14 page 45" href="http://viewer.zmags.com/publication/2ac2f92d?page=45"> When property management executives lament the la</a> <a title="bulletin_nov14 page 46" href="http://viewer.zmags.com/publication/2ac2f92d?page=46"> A Day in the Life of Ashley Lynch continued from </a> <a title="bulletin_nov14 page 47" href="http://viewer.zmags.com/publication/2ac2f92d?page=47"> A Day in the Life of Ashley Lynch continued from </a> <a title="bulletin_nov14 page 48" href="http://viewer.zmags.com/publication/2ac2f92d?page=48"> Five-Star Sponsor Spotlight The better the credi</a> <a title="bulletin_nov14 page 49" href="http://viewer.zmags.com/publication/2ac2f92d?page=49"> New Members Full Member Diego Hurtado, SB-Urban, </a> <a title="bulletin_nov14 page 50" href="http://viewer.zmags.com/publication/2ac2f92d?page=50"> 50 www.pma-dc.org</a> <a title="bulletin_nov14 page 51" href="http://viewer.zmags.com/publication/2ac2f92d?page=51"> As a rule, roof systems protect 95% of a building</a> <a title="bulletin_nov14 page 52" href="http://viewer.zmags.com/publication/2ac2f92d?page=52"> Operations Corner continued from page 51 should t</a> <a title="bulletin_nov14 page 53" href="http://viewer.zmags.com/publication/2ac2f92d?page=53"> Associate Member Digest November 11 Seminar Descr</a> <a title="bulletin_nov14 page 54" href="http://viewer.zmags.com/publication/2ac2f92d?page=54"> PMA Five-Star Sponsors 54 www</a> <a title="bulletin_nov14 page 55" href="http://viewer.zmags.com/publication/2ac2f92d?page=55"> PMA Professional Services Directory </a> <a title="bulletin_nov14 page 56" href="http://viewer.zmags.com/publication/2ac2f92d?page=56"> 10 10 NFL E=Mc2 H20 XYZ </a>