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<br /> JUNE 2017<br /> A-CDM<br /> & why you<br /> need it<br /> NUDGING<br /> Experts reveal the<br /> latest psychological<br /> tricks to boost retail<br /> sales, speed up<br /> boarding times<br /> and improve flow<br /> BAG-DROP<br /> SYSTEMS<br /> Where to install<br /> them and how<br /> to get passengers<br /> to use them<br /> MANAGEMENT<br /> Discover how<br /> to turn around<br /> a failing airport<br /> through employee<br /> engagement and<br /> strong leadership<br /> www.passengerterminaltoday.com<br /> RIMOWA ELECTRONIC TAG<br /> THE FIRST DIGITAL CHECK-IN SOLUTION<br /> FOR YOUR LUGGAGE.<br /> The future of convenient travelling: RIMOWA Electronic Tag. Check in your luggage with your smartphone<br /> wherever you are and drop it off within seconds. Find out more at: www.rimowa-electronictag.com<br /> In this issue… 01<br /> COVER STORY<br /> A-CDM comes of age<br /> 62 A-<a title="Passenger Terminal World - June 2017 page 1" href="http://viewer.zmags.com/publication/2b12c128?page=1"> JUNE 2017 A-CDM & why you need it NUDGING E</a> <a title="Passenger Terminal World - June 2017 page 2" href="http://viewer.zmags.com/publication/2b12c128?page=2"> RIMOWA ELECTRONIC TAG </a> <a title="Passenger Terminal World - June 2017 page 3" href="http://viewer.zmags.com/publication/2b12c128?page=3"> In this issue… 01 COVER STORY A-CDM co</a> <a title="Passenger Terminal World - June 2017 page 4" href="http://viewer.zmags.com/publication/2b12c128?page=4"> 02 In this issue… 84 REGULARS 84 Now ar</a> <a title="Passenger Terminal World - June 2017 page 5" href="http://viewer.zmags.com/publication/2b12c128?page=5"> </a> <a title="Passenger Terminal World - June 2017 page 6" href="http://viewer.zmags.com/publication/2b12c128?page=6"> 04 AVINOR OSLO AIRPORT </a> <a title="Passenger Terminal World - June 2017 page 7" href="http://viewer.zmags.com/publication/2b12c128?page=7"> RIGHT: The new design features natural materials </a> <a title="Passenger Terminal World - June 2017 page 8" href="http://viewer.zmags.com/publication/2b12c128?page=8"> 06 AIRPORT EXPANSION Some US$83bn of airport ne</a> <a title="Passenger Terminal World - June 2017 page 9" href="http://viewer.zmags.com/publication/2b12c128?page=9"> Airport seating proven the world over Zoeftig sea</a> <a title="Passenger Terminal World - June 2017 page 10" href="http://viewer.zmags.com/publication/2b12c128?page=10"> 08 BIOMETRIC SCANNING Iris and face recognition</a> <a title="Passenger Terminal World - June 2017 page 11" href="http://viewer.zmags.com/publication/2b12c128?page=11"> SOME THINK AIRPORT EFFICIENCY HAS REACHED ITS LIM</a> <a title="Passenger Terminal World - June 2017 page 12" href="http://viewer.zmags.com/publication/2b12c128?page=12"> 10 TERMINAL DEVELOPMENT LEFT: The concrete shel</a> <a title="Passenger Terminal World - June 2017 page 13" href="http://viewer.zmags.com/publication/2b12c128?page=13"> THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINA</a> <a title="Passenger Terminal World - June 2017 page 14" href="http://viewer.zmags.com/publication/2b12c128?page=14"> 12 BAGGAGE HANDLING 4.5 billion bags are expect</a> <a title="Passenger Terminal World - June 2017 page 15" href="http://viewer.zmags.com/publication/2b12c128?page=15"> THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINA</a> <a title="Passenger Terminal World - June 2017 page 16" href="http://viewer.zmags.com/publication/2b12c128?page=16"> 100+ COUNTRIES REPRESENTED THE WORLD’S LEADING I</a> <a title="Passenger Terminal World - June 2017 page 17" href="http://viewer.zmags.com/publication/2b12c128?page=17"> MAKE SURE THE DATES ARE IN YOUR DIARY! #PTEStock</a> <a title="Passenger Terminal World - June 2017 page 18" href="http://viewer.zmags.com/publication/2b12c128?page=18"> 16 ORLANDO INTERNATIONAL AIRPORT DAN SYMONDS ■ </a> <a title="Passenger Terminal World - June 2017 page 19" href="http://viewer.zmags.com/publication/2b12c128?page=19"> ORLANDO INTERNATIONAL AIRPORT 17 The gr</a> <a title="Passenger Terminal World - June 2017 page 20" href="http://viewer.zmags.com/publication/2b12c128?page=20"> 18 ORLANDO INTERNATIONAL AIRPORT A</a> <a title="Passenger Terminal World - June 2017 page 21" href="http://viewer.zmags.com/publication/2b12c128?page=21"> ORLANDO INTERNATIONAL AIRPORT 19 </a> <a title="Passenger Terminal World - June 2017 page 22" href="http://viewer.zmags.com/publication/2b12c128?page=22"> 20 ORLANDO INTERNATIONAL AIRPORT T</a> <a title="Passenger Terminal World - June 2017 page 23" href="http://viewer.zmags.com/publication/2b12c128?page=23"> v The Vitra Airport D</a> <a title="Passenger Terminal World - June 2017 page 24" href="http://viewer.zmags.com/publication/2b12c128?page=24"> 22 BAGGAGE DAN SYMONDS ■ Nearly a decade a</a> <a title="Passenger Terminal World - June 2017 page 25" href="http://viewer.zmags.com/publication/2b12c128?page=25"> BAGGAGE 23 reality check passengerterminaltod</a> <a title="Passenger Terminal World - June 2017 page 26" href="http://viewer.zmags.com/publication/2b12c128?page=26"> 24 BAGGAGE We wanted to reduce the operati</a> <a title="Passenger Terminal World - June 2017 page 27" href="http://viewer.zmags.com/publication/2b12c128?page=27"> Airports of the future delivered by the experts </a> <a title="Passenger Terminal World - June 2017 page 28" href="http://viewer.zmags.com/publication/2b12c128?page=28"> Mach-Secure®- Integrated Airport Security Solouti</a> <a title="Passenger Terminal World - June 2017 page 29" href="http://viewer.zmags.com/publication/2b12c128?page=29"> NACO uses 3D design software As well as advising </a> <a title="Passenger Terminal World - June 2017 page 30" href="http://viewer.zmags.com/publication/2b12c128?page=30"> 28 BAGGAGE We look at a lot of data a</a> <a title="Passenger Terminal World - June 2017 page 31" href="http://viewer.zmags.com/publication/2b12c128?page=31"> Reliable partner for value-added logist</a> <a title="Passenger Terminal World - June 2017 page 32" href="http://viewer.zmags.com/publication/2b12c128?page=32"> 30 BAGGAGE RIGHT: Self- service bag- </a> <a title="Passenger Terminal World - June 2017 page 33" href="http://viewer.zmags.com/publication/2b12c128?page=33"> SIMON IS IN STOCKHOLM. HIS LUGGAGE IS IN LONDON. </a> <a title="Passenger Terminal World - June 2017 page 34" href="http://viewer.zmags.com/publication/2b12c128?page=34"> 32 SEATING SEATING KIRSTIE PICKERING ■ </a> <a title="Passenger Terminal World - June 2017 page 35" href="http://viewer.zmags.com/publication/2b12c128?page=35"> Getting airport seating right is crucial to the p</a> <a title="Passenger Terminal World - June 2017 page 36" href="http://viewer.zmags.com/publication/2b12c128?page=36"> 34 SEATING Most airports determine the num</a> <a title="Passenger Terminal World - June 2017 page 37" href="http://viewer.zmags.com/publication/2b12c128?page=37"> [] The Art of Converging Design and Functionalit</a> <a title="Passenger Terminal World - June 2017 page 38" href="http://viewer.zmags.com/publication/2b12c128?page=38"> </a> <a title="Passenger Terminal World - June 2017 page 39" href="http://viewer.zmags.com/publication/2b12c128?page=39"> SEATING 37 </a> <a title="Passenger Terminal World - June 2017 page 40" href="http://viewer.zmags.com/publication/2b12c128?page=40"> 38 SEATING We have been exploring</a> <a title="Passenger Terminal World - June 2017 page 41" href="http://viewer.zmags.com/publication/2b12c128?page=41"> </a> <a title="Passenger Terminal World - June 2017 page 42" href="http://viewer.zmags.com/publication/2b12c128?page=42"> 40 US AIRPORTS PAUL WILLIS ■ american upgrade </a> <a title="Passenger Terminal World - June 2017 page 43" href="http://viewer.zmags.com/publication/2b12c128?page=43"> US AIRPORTS 41 Illustration: Nick Lowndes passe</a> <a title="Passenger Terminal World - June 2017 page 44" href="http://viewer.zmags.com/publication/2b12c128?page=44"> 42 US AIRPORTS decried the state o</a> <a title="Passenger Terminal World - June 2017 page 45" href="http://viewer.zmags.com/publication/2b12c128?page=45"> THE LEADER </a> <a title="Passenger Terminal World - June 2017 page 46" href="http://viewer.zmags.com/publication/2b12c128?page=46"> </a> <a title="Passenger Terminal World - June 2017 page 47" href="http://viewer.zmags.com/publication/2b12c128?page=47"> US AIRPORTS 45 (ASCE), w its conditi “A sma</a> <a title="Passenger Terminal World - June 2017 page 48" href="http://viewer.zmags.com/publication/2b12c128?page=48"> 46 US AIRPORTS RIGHT: LAX suffers from severe </a> <a title="Passenger Terminal World - June 2017 page 49" href="http://viewer.zmags.com/publication/2b12c128?page=49"> ELadpassengertermworld0517:Layout 1 2/5/17 </a> <a title="Passenger Terminal World - June 2017 page 50" href="http://viewer.zmags.com/publication/2b12c128?page=50"> 48 MANAGEMENT BEN SAMPSON n </a> <a title="Passenger Terminal World - June 2017 page 51" href="http://viewer.zmags.com/publication/2b12c128?page=51"> MANAGEMENT 49 Turning around a struggling </a> <a title="Passenger Terminal World - June 2017 page 52" href="http://viewer.zmags.com/publication/2b12c128?page=52"> 50 MANAGEMENT We want our sta to have th</a> <a title="Passenger Terminal World - June 2017 page 53" href="http://viewer.zmags.com/publication/2b12c128?page=53"> Settle for more. Arconas creates furniture for pe</a> <a title="Passenger Terminal World - June 2017 page 54" href="http://viewer.zmags.com/publication/2b12c128?page=54"> Everybody. Everywhere. Every day. </a> <a title="Passenger Terminal World - June 2017 page 55" href="http://viewer.zmags.com/publication/2b12c128?page=55"> ABOVE: Liverpool's airport was rebranded in 2001 </a> <a title="Passenger Terminal World - June 2017 page 56" href="http://viewer.zmags.com/publication/2b12c128?page=56"> 54 MANAGEMENT We rebranded, built the te</a> <a title="Passenger Terminal World - June 2017 page 57" href="http://viewer.zmags.com/publication/2b12c128?page=57"> Airside ArcPORT Airside will allow the evaluation</a> <a title="Passenger Terminal World - June 2017 page 58" href="http://viewer.zmags.com/publication/2b12c128?page=58"> 56 PASSENGER FLOW MARISA GARCIA ■ </a> <a title="Passenger Terminal World - June 2017 page 59" href="http://viewer.zmags.com/publication/2b12c128?page=59"> PASSENGER FLOW 57 The latest scienti c </a> <a title="Passenger Terminal World - June 2017 page 60" href="http://viewer.zmags.com/publication/2b12c128?page=60"> 58 PASSENGER FLOW RIGHT: Research has shown f</a> <a title="Passenger Terminal World - June 2017 page 61" href="http://viewer.zmags.com/publication/2b12c128?page=61"> PASSENGER FLOW 59 Sound idea Janine Gervais, dir</a> <a title="Passenger Terminal World - June 2017 page 62" href="http://viewer.zmags.com/publication/2b12c128?page=62"> 60 PASSENGER FLOW departure area. If they have</a> <a title="Passenger Terminal World - June 2017 page 63" href="http://viewer.zmags.com/publication/2b12c128?page=63"> YOUR WORLD IS OUR SHOWROOM EACH DAY NEC HELPS</a> <a title="Passenger Terminal World - June 2017 page 64" href="http://viewer.zmags.com/publication/2b12c128?page=64"> 62 OPERATIONS MARIO PIEROBON ■ </a> <a title="Passenger Terminal World - June 2017 page 65" href="http://viewer.zmags.com/publication/2b12c128?page=65"> OPERATIONS 63 Illustration: Carlos Coelho the </a> <a title="Passenger Terminal World - June 2017 page 66" href="http://viewer.zmags.com/publication/2b12c128?page=66"> 64 OPERATIONS What is A-CDM? A-CDM is built on </a> <a title="Passenger Terminal World - June 2017 page 67" href="http://viewer.zmags.com/publication/2b12c128?page=67"> SECURITY, EFFICIENCY, CONVENIENCE. AVIATION CHE</a> <a title="Passenger Terminal World - June 2017 page 68" href="http://viewer.zmags.com/publication/2b12c128?page=68"> 66 OPERATIONS RIGHT & BELOW: Auckland Airport</a> <a title="Passenger Terminal World - June 2017 page 69" href="http://viewer.zmags.com/publication/2b12c128?page=69"> Over 750.000.000 passengers listen to our annou</a> <a title="Passenger Terminal World - June 2017 page 70" href="http://viewer.zmags.com/publication/2b12c128?page=70"> 68 OPERATIONS ABOVE: Reduced </a> <a title="Passenger Terminal World - June 2017 page 71" href="http://viewer.zmags.com/publication/2b12c128?page=71"> BAGGAGE HANDLING SYSTEMS VIRTUAL COMMISSIONING SO</a> <a title="Passenger Terminal World - June 2017 page 72" href="http://viewer.zmags.com/publication/2b12c128?page=72"> 70 PASSENGER TERMINAL EXPO 2017 INTERVIEW enhanc</a> <a title="Passenger Terminal World - June 2017 page 73" href="http://viewer.zmags.com/publication/2b12c128?page=73"> good example of combo-technology is where we have</a> <a title="Passenger Terminal World - June 2017 page 74" href="http://viewer.zmags.com/publication/2b12c128?page=74"> 72 DESIGN AND TECHNOLOGY safe haven seating </a> <a title="Passenger Terminal World - June 2017 page 75" href="http://viewer.zmags.com/publication/2b12c128?page=75"> Anti-microbial Cushions Lifting Armrests Non F</a> <a title="Passenger Terminal World - June 2017 page 76" href="http://viewer.zmags.com/publication/2b12c128?page=76"> 74 DESIGN AND TECHNOLOGY independent carrier </a> <a title="Passenger Terminal World - June 2017 page 77" href="http://viewer.zmags.com/publication/2b12c128?page=77"> DESIGN AND TECHNOLOGY 75 RIGHT: </a> <a title="Passenger Terminal World - June 2017 page 78" href="http://viewer.zmags.com/publication/2b12c128?page=78"> 76 DESIGN AND TECHNOLOGY easy and affordable </a> <a title="Passenger Terminal World - June 2017 page 79" href="http://viewer.zmags.com/publication/2b12c128?page=79"> From the publisher of </a> <a title="Passenger Terminal World - June 2017 page 80" href="http://viewer.zmags.com/publication/2b12c128?page=80"> 78 DESIGN AND TECHNOLOGY part of the fabric </a> <a title="Passenger Terminal World - June 2017 page 81" href="http://viewer.zmags.com/publication/2b12c128?page=81"> DESIGN AND TECHNOLOGY 79 paperless bag drop </a> <a title="Passenger Terminal World - June 2017 page 82" href="http://viewer.zmags.com/publication/2b12c128?page=82"> 80 DESIGN AND TECHNOLOGY harmonious handling </a> <a title="Passenger Terminal World - June 2017 page 83" href="http://viewer.zmags.com/publication/2b12c128?page=83"> DESIGN AND TECHNOLOGY 81 threat analysis By </a> <a title="Passenger Terminal World - June 2017 page 84" href="http://viewer.zmags.com/publication/2b12c128?page=84"> 82 DESIGN AND TECHNOLOGY discovering privacy </a> <a title="Passenger Terminal World - June 2017 page 85" href="http://viewer.zmags.com/publication/2b12c128?page=85"> DESIGN AND TECHNOLOGY 83 local to global Pri</a> <a title="Passenger Terminal World - June 2017 page 86" href="http://viewer.zmags.com/publication/2b12c128?page=86"> HOK’s in-house information technology and communi</a> <a title="Passenger Terminal World - June 2017 page 87" href="http://viewer.zmags.com/publication/2b12c128?page=87"> PRM assistance As the world's population ages, a</a> <a title="Passenger Terminal World - June 2017 page 88" href="http://viewer.zmags.com/publication/2b12c128?page=88"> to process five million passengers per year, which</a> <a title="Passenger Terminal World - June 2017 page 89" href="http://viewer.zmags.com/publication/2b12c128?page=89"> FREE SERVICE! LEARN MORE ABOUT OUR ADVERTISERS N</a> <a title="Passenger Terminal World - June 2017 page 90" href="http://viewer.zmags.com/publication/2b12c128?page=90"> 88 BACKCHAT PTW asks its readers: Do you think th</a> <a title="Passenger Terminal World - June 2017 page 91" href="http://viewer.zmags.com/publication/2b12c128?page=91"> ABOVE. BEYOND. Get ready to provide the streamlin</a> <a title="Passenger Terminal World - June 2017 page 92" href="http://viewer.zmags.com/publication/2b12c128?page=92"> Fold & Stick Easy Fast Clean eezeetags is t</a>