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<br /> Soft target<br /> BUSINESS<br /> The fight between airline brands for INTELLIGENCE<br /> frequent fliers has become serious Why retail<br /> managers need a<br /> business in the airport lounge firm grip on flight<br /> and passenger data<br /> MARCH 2014<br /> 20th<br /> ANNIVERSARY<br /> YEAR<br /> PASSENGER<br /> TERMINAL EXPO<br /> The top 10 things<br /> not to be missed<br /> at this year's<br /> conference and<br /> exhibition<br /> HEATHROW T2<br /> A soft opening<br /> should ensure<br /> Heathrow's latest<br /> terminal makes<br /> headlines for all<br /> the right reasons<br /> www.passengerterminaltoday.com<br /> Your passenger<br /> just wants<br /> a smooth trip<br /> Comfort and ease of travel is what today's discerning<br /> air<a title="Passenger Terminal World - March 2014 page 1" href="http://viewer.zmags.com/publication/2ea2b8ac?page=1"> Soft target BUSINESS The fight between airline br</a> <a title="Passenger Terminal World - March 2014 page 2" href="http://viewer.zmags.com/publication/2ea2b8ac?page=2"> Your passenger just wants a smooth trip Comfort </a> <a title="Passenger Terminal World - March 2014 page 3" href="http://viewer.zmags.com/publication/2ea2b8ac?page=3"> In this issue… 01 COVER STORY 32 Stamp of appr</a> <a title="Passenger Terminal World - March 2014 page 4" href="http://viewer.zmags.com/publication/2ea2b8ac?page=4"> 02 In this issue… REGULARS 93 Now arriving </a> <a title="Passenger Terminal World - March 2014 page 5" href="http://viewer.zmags.com/publication/2ea2b8ac?page=5"> </a> <a title="Passenger Terminal World - March 2014 page 6" href="http://viewer.zmags.com/publication/2ea2b8ac?page=6"> 04 SHENZHEN BAO'AN INTERNATIONAL PROJECT: Ter</a> <a title="Passenger Terminal World - March 2014 page 7" href="http://viewer.zmags.com/publication/2ea2b8ac?page=7"> Layout The concourse l of the building c – depart</a> <a title="Passenger Terminal World - March 2014 page 8" href="http://viewer.zmags.com/publication/2ea2b8ac?page=8"> 06 TERMINAL CONSTRUCTION damage limitation Prot</a> <a title="Passenger Terminal World - March 2014 page 9" href="http://viewer.zmags.com/publication/2ea2b8ac?page=9"> 2014 </a> <a title="Passenger Terminal World - March 2014 page 10" href="http://viewer.zmags.com/publication/2ea2b8ac?page=10"> 08 SELF SERVICE ABOVE: The WorldTracer Kiosk en</a> <a title="Passenger Terminal World - March 2014 page 11" href="http://viewer.zmags.com/publication/2ea2b8ac?page=11"> PAUL HOUGHTON PRESIDENT AMERICAS SITA WE WELCOME</a> <a title="Passenger Terminal World - March 2014 page 12" href="http://viewer.zmags.com/publication/2ea2b8ac?page=12"> 10 EVENT PREPARATION Sochi Airport, Russia, has</a> <a title="Passenger Terminal World - March 2014 page 13" href="http://viewer.zmags.com/publication/2ea2b8ac?page=13"> THE </a> <a title="Passenger Terminal World - March 2014 page 14" href="http://viewer.zmags.com/publication/2ea2b8ac?page=14"> 12 TH ANNIVERSARY 20 think twice </a> <a title="Passenger Terminal World - March 2014 page 15" href="http://viewer.zmags.com/publication/2ea2b8ac?page=15"> 200+ expert industry speakers from around the wor</a> <a title="Passenger Terminal World - March 2014 page 16" href="http://viewer.zmags.com/publication/2ea2b8ac?page=16"> </a> <a title="Passenger Terminal World - March 2014 page 17" href="http://viewer.zmags.com/publication/2ea2b8ac?page=17"> “ We have a number of objectives to achieve by at</a> <a title="Passenger Terminal World - March 2014 page 18" href="http://viewer.zmags.com/publication/2ea2b8ac?page=18"> 16 LONDON HEATHROW TERMINAL 2 HELEN NORMAN n </a> <a title="Passenger Terminal World - March 2014 page 19" href="http://viewer.zmags.com/publication/2ea2b8ac?page=19"> FACT FINDER: London Heathrow T2 £2.5bn of private</a> <a title="Passenger Terminal World - March 2014 page 20" href="http://viewer.zmags.com/publication/2ea2b8ac?page=20"> Automated access control eGate® e entr</a> <a title="Passenger Terminal World - March 2014 page 21" href="http://viewer.zmags.com/publication/2ea2b8ac?page=21"> LONDON HEATHROW TERMINAL 2 19 </a> <a title="Passenger Terminal World - March 2014 page 22" href="http://viewer.zmags.com/publication/2ea2b8ac?page=22"> SOME THINK AIRPORT EFFICIENCY HAS REACHED ITS LIM</a> <a title="Passenger Terminal World - March 2014 page 23" href="http://viewer.zmags.com/publication/2ea2b8ac?page=23"> LONDON HEATHROW TERMINAL 2 21 off lights when </a> <a title="Passenger Terminal World - March 2014 page 24" href="http://viewer.zmags.com/publication/2ea2b8ac?page=24"> 22 LONDON HEATHROW TERMINAL 2 UK capacity crisi</a> <a title="Passenger Terminal World - March 2014 page 25" href="http://viewer.zmags.com/publication/2ea2b8ac?page=25"> place </a> <a title="Passenger Terminal World - March 2014 page 26" href="http://viewer.zmags.com/publication/2ea2b8ac?page=26"> 24 BUSINESS INTELLIGENCE SAUL WORDSWORTH n i</a> <a title="Passenger Terminal World - March 2014 page 27" href="http://viewer.zmags.com/publication/2ea2b8ac?page=27"> BUSINESS INTELLIGENCE 25 </a> <a title="Passenger Terminal World - March 2014 page 28" href="http://viewer.zmags.com/publication/2ea2b8ac?page=28"> </a> <a title="Passenger Terminal World - March 2014 page 29" href="http://viewer.zmags.com/publication/2ea2b8ac?page=29"> BUSINESS INTELLIGENCE 27 RIGHT: John de Gior</a> <a title="Passenger Terminal World - March 2014 page 30" href="http://viewer.zmags.com/publication/2ea2b8ac?page=30"> 28 BUSINESS INTELLIGENCE Buy before the ai</a> <a title="Passenger Terminal World - March 2014 page 31" href="http://viewer.zmags.com/publication/2ea2b8ac?page=31"> LEARN MORE ABOUT OUR ADVERTISERS NOW! FREE SER</a> <a title="Passenger Terminal World - March 2014 page 32" href="http://viewer.zmags.com/publication/2ea2b8ac?page=32"> 30 BUSINESS INTELLIGENCE Crowd intelligenc</a> <a title="Passenger Terminal World - March 2014 page 33" href="http://viewer.zmags.com/publication/2ea2b8ac?page=33"> FREE SERVICE! LEARN MORE ABOUT OUR ADVERTISERS</a> <a title="Passenger Terminal World - March 2014 page 34" href="http://viewer.zmags.com/publication/2ea2b8ac?page=34"> 32 LOUNGES LIZ MORRELL n RIGH</a> <a title="Passenger Terminal World - March 2014 page 35" href="http://viewer.zmags.com/publication/2ea2b8ac?page=35"> LOUNGES 33 stamp of approval passengerte</a> <a title="Passenger Terminal World - March 2014 page 36" href="http://viewer.zmags.com/publication/2ea2b8ac?page=36"> See how Quintiq is optimizing air</a> <a title="Passenger Terminal World - March 2014 page 37" href="http://viewer.zmags.com/publication/2ea2b8ac?page=37"> The attraction of doing this in the lounge en</a> <a title="Passenger Terminal World - March 2014 page 38" href="http://viewer.zmags.com/publication/2ea2b8ac?page=38"> Artificial voice systems by AviaVox It's more</a> <a title="Passenger Terminal World - March 2014 page 39" href="http://viewer.zmags.com/publication/2ea2b8ac?page=39"> Targeted branding Michael Crump, partner and dire</a> <a title="Passenger Terminal World - March 2014 page 40" href="http://viewer.zmags.com/publication/2ea2b8ac?page=40"> 38 LOUNGES RIGHT: One of the five Lufthansa </a> <a title="Passenger Terminal World - March 2014 page 41" href="http://viewer.zmags.com/publication/2ea2b8ac?page=41"> The Vitra Airport Division brings its planning an</a> <a title="Passenger Terminal World - March 2014 page 42" href="http://viewer.zmags.com/publication/2ea2b8ac?page=42"> 40 DIGITAL MEDIA JOE BATES n The Social Tree</a> <a title="Passenger Terminal World - March 2014 page 43" href="http://viewer.zmags.com/publication/2ea2b8ac?page=43"> Ever larger HD digital displays and towering vide</a> <a title="Passenger Terminal World - March 2014 page 44" href="http://viewer.zmags.com/publication/2ea2b8ac?page=44"> Setting the airport seating standard. </a> <a title="Passenger Terminal World - March 2014 page 45" href="http://viewer.zmags.com/publication/2ea2b8ac?page=45"> DIGITAL MEDIA 43 have five seconds on the displ</a> <a title="Passenger Terminal World - March 2014 page 46" href="http://viewer.zmags.com/publication/2ea2b8ac?page=46"> Intelligent Touch Terminal VoIP Intercom I</a> <a title="Passenger Terminal World - March 2014 page 47" href="http://viewer.zmags.com/publication/2ea2b8ac?page=47"> DIGITAL MEDIA 45 “The towers are located</a> <a title="Passenger Terminal World - March 2014 page 48" href="http://viewer.zmags.com/publication/2ea2b8ac?page=48"> 46 DIGITAL MEDIA Top tips for planning a di</a> <a title="Passenger Terminal World - March 2014 page 49" href="http://viewer.zmags.com/publication/2ea2b8ac?page=49"> We measure your waiting times. The Xo</a> <a title="Passenger Terminal World - March 2014 page 50" href="http://viewer.zmags.com/publication/2ea2b8ac?page=50"> 48 CHHATRAPATI SHIVAJI INTERNATIONAL, TERMINAL 2 </a> <a title="Passenger Terminal World - March 2014 page 51" href="http://viewer.zmags.com/publication/2ea2b8ac?page=51"> CHHATRAPATI SHIVAJI INTERNATIONAL, TERMINAL 2 49 </a> <a title="Passenger Terminal World - March 2014 page 52" href="http://viewer.zmags.com/publication/2ea2b8ac?page=52"> 50 CHHATRAPATI SHIVAJI INTERNATIONAL, TERMINAL 2 </a> <a title="Passenger Terminal World - March 2014 page 53" href="http://viewer.zmags.com/publication/2ea2b8ac?page=53"> BAGGAGE HANDLING SOLUTIONS </a> <a title="Passenger Terminal World - March 2014 page 54" href="http://viewer.zmags.com/publication/2ea2b8ac?page=54"> High-tech solutions. Low-s</a> <a title="Passenger Terminal World - March 2014 page 55" href="http://viewer.zmags.com/publication/2ea2b8ac?page=55"> to the large processing areas below, but also to </a> <a title="Passenger Terminal World - March 2014 page 56" href="http://viewer.zmags.com/publication/2ea2b8ac?page=56"> 54 CHHATRAPATI SHIVAJI INTERNATIONAL, TERMINAL 2 </a> <a title="Passenger Terminal World - March 2014 page 57" href="http://viewer.zmags.com/publication/2ea2b8ac?page=57"> MOVE PASSENGERS 4X FASTER THROUGH CUSTOMS. OUR SE</a> <a title="Passenger Terminal World - March 2014 page 58" href="http://viewer.zmags.com/publication/2ea2b8ac?page=58"> 56 PASSENGER TERMINAL EXPO 2014 REGISTER FOR YO</a> <a title="Passenger Terminal World - March 2014 page 59" href="http://viewer.zmags.com/publication/2ea2b8ac?page=59"> PASSENGER TERMINAL EXPO 2014 57 Mobile solution</a> <a title="Passenger Terminal World - March 2014 page 60" href="http://viewer.zmags.com/publication/2ea2b8ac?page=60"> </a> <a title="Passenger Terminal World - March 2014 page 61" href="http://viewer.zmags.com/publication/2ea2b8ac?page=61"> PASSENGER TERMINAL EXPO 2014 59 REGISTER FOR YOUR</a> <a title="Passenger Terminal World - March 2014 page 62" href="http://viewer.zmags.com/publication/2ea2b8ac?page=62"> DSG SYSTEMS self-service bag drop solution simpli</a> <a title="Passenger Terminal World - March 2014 page 63" href="http://viewer.zmags.com/publication/2ea2b8ac?page=63"> REGISTER FOR YOUR FREE EXHIBITOR PASS TODAY! www.</a> <a title="Passenger Terminal World - March 2014 page 64" href="http://viewer.zmags.com/publication/2ea2b8ac?page=64"> 62 PASSENGER TERMINAL EXPO 2014 Crispla</a> <a title="Passenger Terminal World - March 2014 page 65" href="http://viewer.zmags.com/publication/2ea2b8ac?page=65"> Visit us at Stand 1350 Airport Display </a> <a title="Passenger Terminal World - March 2014 page 66" href="http://viewer.zmags.com/publication/2ea2b8ac?page=66"> </a> <a title="Passenger Terminal World - March 2014 page 67" href="http://viewer.zmags.com/publication/2ea2b8ac?page=67"> PASSENGER TERMINAL EXPO 2014 INTERVIEW 65 fast t</a> <a title="Passenger Terminal World - March 2014 page 68" href="http://viewer.zmags.com/publication/2ea2b8ac?page=68"> Life is hard when you are an ordinary luggag</a> <a title="Passenger Terminal World - March 2014 page 69" href="http://viewer.zmags.com/publication/2ea2b8ac?page=69"> PASSENGER TERMINAL EXPO 2014 INTERVIEW 67 sustai</a> <a title="Passenger Terminal World - March 2014 page 70" href="http://viewer.zmags.com/publication/2ea2b8ac?page=70"> 68 PASSENGER TERMINAL EXPO 2014 INTERVIEW positi</a> <a title="Passenger Terminal World - March 2014 page 71" href="http://viewer.zmags.com/publication/2ea2b8ac?page=71"> PASSENGER TERMINAL EXPO 2014 INTERVIEW 69 best c</a> <a title="Passenger Terminal World - March 2014 page 72" href="http://viewer.zmags.com/publication/2ea2b8ac?page=72"> 70 PASSENGER TERMINAL EXPO 2014 INTERVIEW built </a> <a title="Passenger Terminal World - March 2014 page 73" href="http://viewer.zmags.com/publication/2ea2b8ac?page=73"> FROM THE PUBLISHER OF PASSENGER TERMINAL WORLD MA</a> <a title="Passenger Terminal World - March 2014 page 74" href="http://viewer.zmags.com/publication/2ea2b8ac?page=74"> International Hub / duty free and food court (Kin</a> <a title="Passenger Terminal World - March 2014 page 75" href="http://viewer.zmags.com/publication/2ea2b8ac?page=75"> DESIGN AND TECHNOLOGY 73 on the inside The </a> <a title="Passenger Terminal World - March 2014 page 76" href="http://viewer.zmags.com/publication/2ea2b8ac?page=76"> 74 DESIGN AND TECHNOLOGY time and motion Ke</a> <a title="Passenger Terminal World - March 2014 page 77" href="http://viewer.zmags.com/publication/2ea2b8ac?page=77"> DESIGN AND TECHNOLOGY 75 RIGHT</a> <a title="Passenger Terminal World - March 2014 page 78" href="http://viewer.zmags.com/publication/2ea2b8ac?page=78"> 76 DESIGN AND TECHNOLOGY planning ahead Cur</a> <a title="Passenger Terminal World - March 2014 page 79" href="http://viewer.zmags.com/publication/2ea2b8ac?page=79"> </a> <a title="Passenger Terminal World - March 2014 page 80" href="http://viewer.zmags.com/publication/2ea2b8ac?page=80"> 78 DESIGN AND TECHNOLOGY fully protected A </a> <a title="Passenger Terminal World - March 2014 page 81" href="http://viewer.zmags.com/publication/2ea2b8ac?page=81"> DESIGN AND TECHNOLOGY 79 fast-forward A uni</a> <a title="Passenger Terminal World - March 2014 page 82" href="http://viewer.zmags.com/publication/2ea2b8ac?page=82"> A world leader in Airport Development NACO is a </a> <a title="Passenger Terminal World - March 2014 page 83" href="http://viewer.zmags.com/publication/2ea2b8ac?page=83"> DESIGN AND TECHNOLOGY 81 simple self-service</a> <a title="Passenger Terminal World - March 2014 page 84" href="http://viewer.zmags.com/publication/2ea2b8ac?page=84"> 82 DESIGN AND TECHNOLOGY rise and shine The</a> <a title="Passenger Terminal World - March 2014 page 85" href="http://viewer.zmags.com/publication/2ea2b8ac?page=85"> DESIGN AND TECHNOLOGY 83 on the record Auto</a> <a title="Passenger Terminal World - March 2014 page 86" href="http://viewer.zmags.com/publication/2ea2b8ac?page=86"> THE ULTIMATE EQUIPMENT FOR LOADING AND UNLOADING </a> <a title="Passenger Terminal World - March 2014 page 87" href="http://viewer.zmags.com/publication/2ea2b8ac?page=87"> DESIGN AND TECHNOLOGY 85 joint effort A col</a> <a title="Passenger Terminal World - March 2014 page 88" href="http://viewer.zmags.com/publication/2ea2b8ac?page=88"> Improving the Passenger Experience </a> <a title="Passenger Terminal World - March 2014 page 89" href="http://viewer.zmags.com/publication/2ea2b8ac?page=89"> DESIGN AND TECHNOLOGY 87 the italian job Ita</a> <a title="Passenger Terminal World - March 2014 page 90" href="http://viewer.zmags.com/publication/2ea2b8ac?page=90"> 88 DESIGN AND TECHNOLOGY fleet modernisation</a> <a title="Passenger Terminal World - March 2014 page 91" href="http://viewer.zmags.com/publication/2ea2b8ac?page=91"> DESIGN AND TECHNOLOGY 89 tag and go An easy</a> <a title="Passenger Terminal World - March 2014 page 92" href="http://viewer.zmags.com/publication/2ea2b8ac?page=92"> Innovative, efficient and sustainable solutions </a> <a title="Passenger Terminal World - March 2014 page 93" href="http://viewer.zmags.com/publication/2ea2b8ac?page=93"> DESIGN AND TECHNOLOGY 91 shaping the future </a> <a title="Passenger Terminal World - March 2014 page 94" href="http://viewer.zmags.com/publication/2ea2b8ac?page=94"> Frankfurt Airport / Germany PUBLIC DISPLAY</a> <a title="Passenger Terminal World - March 2014 page 95" href="http://viewer.zmags.com/publication/2ea2b8ac?page=95"> Delivering power Public seating and access to po</a> <a title="Passenger Terminal World - March 2014 page 96" href="http://viewer.zmags.com/publication/2ea2b8ac?page=96"> 94 NOW ARRIVING Ef cient airports, happy travel</a> <a title="Passenger Terminal World - March 2014 page 97" href="http://viewer.zmags.com/publication/2ea2b8ac?page=97"> Product expansion JBT AeroTech, Jetway Systems, </a> <a title="Passenger Terminal World - March 2014 page 98" href="http://viewer.zmags.com/publication/2ea2b8ac?page=98"> </a> <a title="Passenger Terminal World - March 2014 page 99" href="http://viewer.zmags.com/publication/2ea2b8ac?page=99"> Fast and ef cient scanning Desko is pleased to i</a> <a title="Passenger Terminal World - March 2014 page 100" href="http://viewer.zmags.com/publication/2ea2b8ac?page=100"> 98 NOW ARRIVING Optim</a> <a title="Passenger Terminal World - March 2014 page 101" href="http://viewer.zmags.com/publication/2ea2b8ac?page=101"> Latest Product Developments Self-Service Sc</a> <a title="Passenger Terminal World - March 2014 page 102" href="http://viewer.zmags.com/publication/2ea2b8ac?page=102"> 100 show time What are you looking forward</a> <a title="Passenger Terminal World - March 2014 page 103" href="http://viewer.zmags.com/publication/2ea2b8ac?page=103"> Intelligent Guesses Making decisions about airp</a> <a title="Passenger Terminal World - March 2014 page 104" href="http://viewer.zmags.com/publication/2ea2b8ac?page=104"> RESOURCE & PLRAENSNOIUNRGCE & PLANNING C</a>