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<br /> WINTER 2013<br /> WWW.THE–FINANCEDIRECTOR.COM<br /> The FDE<br /> round table:<br /> T argeting operating<br /> models for business services<br /> Pick up<br /> the pace<br /> Royal DSM CFO Rolf-Dieter<br /> Schwalb explains how shared<br /> services support growth<br /> ALSO IN THIS ISSUE:<br /> Outcome-focused finance with<br /> Shell's Doug Alexander and<br /> Pearson's Robin Freestone<br /> Sustainability: Gijsbert de Zoeten, CFO, Unilever Europe • Financial agility: Hartwig Grevener, CFO, Sonova<br /> AlphaElectric<br /> Empower your company with eMobility.<br /> Fewer CO emissions, greater sustainability and lower costs: eMobility offers many benefits, not<br /> 2<br /> only for the environment, but also for your business. Taking the initiative towards a more eco-<br /> logical mobility policy reflects positively on your company’s image, showing your environmental<br /> awareness an<a title="FDE Winter 2013 + Archive page 1" href="http://viewer.zmags.com/publication/32d2b9ac?page=1"> WINTER 2013 WWW.THE–FINANCEDIRECTOR.</a> <a title="FDE Winter 2013 + Archive page 2" href="http://viewer.zmags.com/publication/32d2b9ac?page=2"> AlphaElectric Empower your company with eMobility</a> <a title="FDE Winter 2013 + Archive page 3" href="http://viewer.zmags.com/publication/32d2b9ac?page=3"> Foreword On the web... Find thought leadership, </a> <a title="FDE Winter 2013 + Archive page 4" href="http://viewer.zmags.com/publication/32d2b9ac?page=4"> Contents In this issue... Cover story 24 R</a> <a title="FDE Winter 2013 + Archive page 5" href="http://viewer.zmags.com/publication/32d2b9ac?page=5"> Contents 38 An attractive Swiss busin</a> <a title="FDE Winter 2013 + Archive page 6" href="http://viewer.zmags.com/publication/32d2b9ac?page=6"> Move your business to better with Toyota Hybrid </a> <a title="FDE Winter 2013 + Archive page 7" href="http://viewer.zmags.com/publication/32d2b9ac?page=7"> We will reduce your carbon footprint + Super low </a> <a title="FDE Winter 2013 + Archive page 8" href="http://viewer.zmags.com/publication/32d2b9ac?page=8"> The intelligence > News & vital statistics News</a> <a title="FDE Winter 2013 + Archive page 9" href="http://viewer.zmags.com/publication/32d2b9ac?page=9"> The intelligence > News & vital statistics 85.7%</a> <a title="FDE Winter 2013 + Archive page 10" href="http://viewer.zmags.com/publication/32d2b9ac?page=10"> The big interview > Robin Freestone Outcomes </a> <a title="FDE Winter 2013 + Archive page 11" href="http://viewer.zmags.com/publication/32d2b9ac?page=11"> The big interview > Robin Freestone </a> <a title="FDE Winter 2013 + Archive page 12" href="http://viewer.zmags.com/publication/32d2b9ac?page=12"> The big interview > Robin Freestone “Inte</a> <a title="FDE Winter 2013 + Archive page 13" href="http://viewer.zmags.com/publication/32d2b9ac?page=13"> Target operating model Exploring the ‘what’ and ‘</a> <a title="FDE Winter 2013 + Archive page 14" href="http://viewer.zmags.com/publication/32d2b9ac?page=14"> FDE round table > Target operating model </a> <a title="FDE Winter 2013 + Archive page 15" href="http://viewer.zmags.com/publication/32d2b9ac?page=15"> FDE round table > Target operating model </a> <a title="FDE Winter 2013 + Archive page 16" href="http://viewer.zmags.com/publication/32d2b9ac?page=16"> FDE round table > Target operating model </a> <a title="FDE Winter 2013 + Archive page 17" href="http://viewer.zmags.com/publication/32d2b9ac?page=17"> FDE round table > Target operating model The “ho</a> <a title="FDE Winter 2013 + Archive page 18" href="http://viewer.zmags.com/publication/32d2b9ac?page=18"> FDE round table > Target operating model Thyss</a> <a title="FDE Winter 2013 + Archive page 19" href="http://viewer.zmags.com/publication/32d2b9ac?page=19"> FDE round table > Target operating model </a> <a title="FDE Winter 2013 + Archive page 20" href="http://viewer.zmags.com/publication/32d2b9ac?page=20"> GeneratinG $22 billion in Global imPaCt We help</a> <a title="FDE Winter 2013 + Archive page 21" href="http://viewer.zmags.com/publication/32d2b9ac?page=21"> NEW NISSAN NOTE WITH SAFETY SHIELD TECHNOLOGY ANT</a> <a title="FDE Winter 2013 + Archive page 22" href="http://viewer.zmags.com/publication/32d2b9ac?page=22"> Insight > FDE Awards And the winner is… Welco</a> <a title="FDE Winter 2013 + Archive page 23" href="http://viewer.zmags.com/publication/32d2b9ac?page=23"> Insight > FDE Awards to shareholders since 2</a> <a title="FDE Winter 2013 + Archive page 24" href="http://viewer.zmags.com/publication/32d2b9ac?page=24"> Insight > Shared services & GBS Shared services</a> <a title="FDE Winter 2013 + Archive page 25" href="http://viewer.zmags.com/publication/32d2b9ac?page=25"> Insight > Shared services & GBS </a> <a title="FDE Winter 2013 + Archive page 26" href="http://viewer.zmags.com/publication/32d2b9ac?page=26"> Insight > Shared services & GBS </a> <a title="FDE Winter 2013 + Archive page 27" href="http://viewer.zmags.com/publication/32d2b9ac?page=27"> Insight > Shared services and GBS A focus on ou</a> <a title="FDE Winter 2013 + Archive page 28" href="http://viewer.zmags.com/publication/32d2b9ac?page=28"> Insight > Shared services and GBS </a> <a title="FDE Winter 2013 + Archive page 29" href="http://viewer.zmags.com/publication/32d2b9ac?page=29"> Insight > Shared services and GBS traditional b</a> <a title="FDE Winter 2013 + Archive page 30" href="http://viewer.zmags.com/publication/32d2b9ac?page=30"> Company insight > Shared services & GBS Scotlan</a> <a title="FDE Winter 2013 + Archive page 31" href="http://viewer.zmags.com/publication/32d2b9ac?page=31"> Company insight > Shared services & GBS Scotti</a> <a title="FDE Winter 2013 + Archive page 32" href="http://viewer.zmags.com/publication/32d2b9ac?page=32"> Insight > FDE event review Sustainable and effe</a> <a title="FDE Winter 2013 + Archive page 33" href="http://viewer.zmags.com/publication/32d2b9ac?page=33"> Insight > FDE event review Schwalb delivers hi</a> <a title="FDE Winter 2013 + Archive page 34" href="http://viewer.zmags.com/publication/32d2b9ac?page=34"> Insight > Globalisation Open for business The UK </a> <a title="FDE Winter 2013 + Archive page 35" href="http://viewer.zmags.com/publication/32d2b9ac?page=35"> Set the business agenda by contributing your</a> <a title="FDE Winter 2013 + Archive page 36" href="http://viewer.zmags.com/publication/32d2b9ac?page=36"> Company insight > Globalisation Booming Birming</a> <a title="FDE Winter 2013 + Archive page 37" href="http://viewer.zmags.com/publication/32d2b9ac?page=37"> -1944- Anthony Eustace Pratt of Balsall Heath, </a> <a title="FDE Winter 2013 + Archive page 38" href="http://viewer.zmags.com/publication/32d2b9ac?page=38"> Company insight > Globalisation An attractive S</a> <a title="FDE Winter 2013 + Archive page 39" href="http://viewer.zmags.com/publication/32d2b9ac?page=39"> Company insight > Globalisation competitiveness</a> <a title="FDE Winter 2013 + Archive page 40" href="http://viewer.zmags.com/publication/32d2b9ac?page=40"> Company insight > Globalisation Canada: the eco</a> <a title="FDE Winter 2013 + Archive page 41" href="http://viewer.zmags.com/publication/32d2b9ac?page=41"> Company insight > Globalisation </a> <a title="FDE Winter 2013 + Archive page 42" href="http://viewer.zmags.com/publication/32d2b9ac?page=42"> Company insight > Globalisation Invest in the h</a> <a title="FDE Winter 2013 + Archive page 43" href="http://viewer.zmags.com/publication/32d2b9ac?page=43"> Company insight > Globalisation </a> <a title="FDE Winter 2013 + Archive page 44" href="http://viewer.zmags.com/publication/32d2b9ac?page=44"> K n o w l e d g e M a n a </a> <a title="FDE Winter 2013 + Archive page 45" href="http://viewer.zmags.com/publication/32d2b9ac?page=45"> </a> <a title="FDE Winter 2013 + Archive page 46" href="http://viewer.zmags.com/publication/32d2b9ac?page=46"> Company insight > Globalisation Flying the flag </a> <a title="FDE Winter 2013 + Archive page 47" href="http://viewer.zmags.com/publication/32d2b9ac?page=47"> Company insight > Globalisation gross patent in</a> <a title="FDE Winter 2013 + Archive page 48" href="http://viewer.zmags.com/publication/32d2b9ac?page=48"> Company insight > Treasury & cash management Po</a> <a title="FDE Winter 2013 + Archive page 49" href="http://viewer.zmags.com/publication/32d2b9ac?page=49"> Company insight > Treasury & cash management </a> <a title="FDE Winter 2013 + Archive page 50" href="http://viewer.zmags.com/publication/32d2b9ac?page=50"> Deal of the decade FDE is delighted to confirm And</a> <a title="FDE Winter 2013 + Archive page 51" href="http://viewer.zmags.com/publication/32d2b9ac?page=51"> Insight > Treasury & cash management The treasur</a> <a title="FDE Winter 2013 + Archive page 52" href="http://viewer.zmags.com/publication/32d2b9ac?page=52"> Insight > Treasury & cash management empathy, a</a> <a title="FDE Winter 2013 + Archive page 53" href="http://viewer.zmags.com/publication/32d2b9ac?page=53"> From auto. To mobile. International Fleet Solutio</a> <a title="FDE Winter 2013 + Archive page 54" href="http://viewer.zmags.com/publication/32d2b9ac?page=54"> Company insight > Treasury & cash management A </a> <a title="FDE Winter 2013 + Archive page 55" href="http://viewer.zmags.com/publication/32d2b9ac?page=55"> Company insight > Treasury & cash management </a> <a title="FDE Winter 2013 + Archive page 56" href="http://viewer.zmags.com/publication/32d2b9ac?page=56"> Insight > Sustainability Sustainability driven b</a> <a title="FDE Winter 2013 + Archive page 57" href="http://viewer.zmags.com/publication/32d2b9ac?page=57"> Insight > Sustainability </a> <a title="FDE Winter 2013 + Archive page 58" href="http://viewer.zmags.com/publication/32d2b9ac?page=58"> Insight > Sustainability the business for the </a> <a title="FDE Winter 2013 + Archive page 59" href="http://viewer.zmags.com/publication/32d2b9ac?page=59"> BMW i Sheer Driving Pleasure GOOD COMP</a> <a title="FDE Winter 2013 + Archive page 60" href="http://viewer.zmags.com/publication/32d2b9ac?page=60"> Company insight > Asset finance & leasing Flexib</a> <a title="FDE Winter 2013 + Archive page 61" href="http://viewer.zmags.com/publication/32d2b9ac?page=61"> Company insight > Asset finance & leasing Enablin</a> <a title="FDE Winter 2013 + Archive page 62" href="http://viewer.zmags.com/publication/32d2b9ac?page=62"> Company insight > Asset finance & leasing Asset </a> <a title="FDE Winter 2013 + Archive page 63" href="http://viewer.zmags.com/publication/32d2b9ac?page=63"> Company insight > Asset finance & leasing lease,</a> <a title="FDE Winter 2013 + Archive page 64" href="http://viewer.zmags.com/publication/32d2b9ac?page=64"> Insight > Asset finance & leasing </a> <a title="FDE Winter 2013 + Archive page 65" href="http://viewer.zmags.com/publication/32d2b9ac?page=65"> Insight > Asset finance & leasing responsible fo</a> <a title="FDE Winter 2013 + Archive page 66" href="http://viewer.zmags.com/publication/32d2b9ac?page=66"> Company insight > Asset finance & leasing Flexib</a> <a title="FDE Winter 2013 + Archive page 67" href="http://viewer.zmags.com/publication/32d2b9ac?page=67"> Company insight > Asset finance & leasing needs.</a> <a title="FDE Winter 2013 + Archive page 68" href="http://viewer.zmags.com/publication/32d2b9ac?page=68"> </a> <a title="FDE Winter 2013 + Archive page 69" href="http://viewer.zmags.com/publication/32d2b9ac?page=69"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 70" href="http://viewer.zmags.com/publication/32d2b9ac?page=70"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 71" href="http://viewer.zmags.com/publication/32d2b9ac?page=71"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 72" href="http://viewer.zmags.com/publication/32d2b9ac?page=72"> Insight > Car fleet & mobility management A </a> <a title="FDE Winter 2013 + Archive page 73" href="http://viewer.zmags.com/publication/32d2b9ac?page=73"> Insight > Car fleet & mobility management elemen</a> <a title="FDE Winter 2013 + Archive page 74" href="http://viewer.zmags.com/publication/32d2b9ac?page=74"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 75" href="http://viewer.zmags.com/publication/32d2b9ac?page=75"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 76" href="http://viewer.zmags.com/publication/32d2b9ac?page=76"> Insight > Car fleet & mobility management Two head</a> <a title="FDE Winter 2013 + Archive page 77" href="http://viewer.zmags.com/publication/32d2b9ac?page=77"> Insight > Car fleet & mobility management De</a> <a title="FDE Winter 2013 + Archive page 78" href="http://viewer.zmags.com/publication/32d2b9ac?page=78"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 79" href="http://viewer.zmags.com/publication/32d2b9ac?page=79"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 80" href="http://viewer.zmags.com/publication/32d2b9ac?page=80"> </a> <a title="FDE Winter 2013 + Archive page 81" href="http://viewer.zmags.com/publication/32d2b9ac?page=81"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 82" href="http://viewer.zmags.com/publication/32d2b9ac?page=82"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 83" href="http://viewer.zmags.com/publication/32d2b9ac?page=83"> Company insight > Car fleet & mobility management </a> <a title="FDE Winter 2013 + Archive page 84" href="http://viewer.zmags.com/publication/32d2b9ac?page=84"> HOW SEAT ACHIEVED THE GREENEST LEON EVER With the</a> <a title="FDE Winter 2013 + Archive page 85" href="http://viewer.zmags.com/publication/32d2b9ac?page=85"> THE PTRHOEDPURCOTDIOUCNTPIORNOCPERSOSC,EASLS,OAGL</a> <a title="FDE Winter 2013 + Archive page 86" href="http://viewer.zmags.com/publication/32d2b9ac?page=86"> Company insight > Fleet telematics Miles ahead </a> <a title="FDE Winter 2013 + Archive page 87" href="http://viewer.zmags.com/publication/32d2b9ac?page=87"> Company insight > Fleet telematics solution, it</a> <a title="FDE Winter 2013 + Archive page 88" href="http://viewer.zmags.com/publication/32d2b9ac?page=88"> Company insight > Fleet telematics Give your bu</a> <a title="FDE Winter 2013 + Archive page 89" href="http://viewer.zmags.com/publication/32d2b9ac?page=89"> Company insight > Fleet telematics It remains t</a> <a title="FDE Winter 2013 + Archive page 90" href="http://viewer.zmags.com/publication/32d2b9ac?page=90"> BECAUSE YOU CAN’T BE IN TWO BECAUSE YOU CAN’T BE</a> <a title="FDE Winter 2013 + Archive page 91" href="http://viewer.zmags.com/publication/32d2b9ac?page=91"> InInssigightt>CFOininssigightt Ear to the groun</a> <a title="FDE Winter 2013 + Archive page 92" href="http://viewer.zmags.com/publication/32d2b9ac?page=92"> Insight > CFO insight hearing healthcare compan</a> <a title="FDE Winter 2013 + Archive page 93" href="http://viewer.zmags.com/publication/32d2b9ac?page=93"> Insight > Supply chain management Taking the rein</a> <a title="FDE Winter 2013 + Archive page 94" href="http://viewer.zmags.com/publication/32d2b9ac?page=94"> Insight > Supply chain management Delivering gr</a> <a title="FDE Winter 2013 + Archive page 95" href="http://viewer.zmags.com/publication/32d2b9ac?page=95"> SIMPLY CLEVER IT'S TIME TO MAKE WAY IT'S </a> <a title="FDE Winter 2013 + Archive page 96" href="http://viewer.zmags.com/publication/32d2b9ac?page=96"> The station wagon that is also a hybrid. </a>