<br />
£4.00 Issue 16. November–December 2009<br />
Retailer<br />
the<br />
<br />
<br />
www.brc.org.uk<br />
<br />
<br />
<br />
Lightingupa<br />
nightofretail<br />
BRC’s dazzling Annual Dinner Inside<br />
dispels the economic gloom Out-of-town retailing<br />
How the recession has<br />
created new opportunities<br />
The future of the high street<br />
Have traditional town centres<br />
had their day?<br />
<br />
Letter from the<br />
Director General<br />
<br /&<a title="The Retailer Nov 09 page 1" href="http://viewer.zmags.com/publication/373fe8e9?page=1">£4.00 </a> £4.00 <a title="The Retailer Nov 09 page 2" href="http://viewer.zmags.com/publication/373fe8e9?page=2"></a> <a title="The Retailer Nov 09 page 3" href="http://viewer.zmags.com/publication/373fe8e9?page=3">Letter from theDirector GeneralWhat is it wit</a> Letter from theDirector GeneralWhat is it wit<a title="The Retailer Nov 09 page 4" href="http://viewer.zmags.com/publication/373fe8e9?page=4">ContentsAbout The RetailerThe Retailer is the </a> ContentsAbout The RetailerThe Retailer is the <a title="The Retailer Nov 09 page 5" href="http://viewer.zmags.com/publication/373fe8e9?page=5">Issue 16. November–December 2009www.brc.org.uk</a> Issue 16. November–December 2009www.brc.org.uk<a title="The Retailer Nov 09 page 6" href="http://viewer.zmags.com/publication/373fe8e9?page=6"></a> <a title="The Retailer Nov 09 page 7" href="http://viewer.zmags.com/publication/373fe8e9?page=7">Letterfrom </a> Letterfrom <a title="The Retailer Nov 09 page 8" href="http://viewer.zmags.com/publication/373fe8e9?page=8"></a> <a title="The Retailer Nov 09 page 9" href="http://viewer.zmags.com/publication/373fe8e9?page=9">The InterviewKeepingyourfeetonthegroundFive </a> The InterviewKeepingyourfeetonthegroundFive <a title="The Retailer Nov 09 page 10" href="http://viewer.zmags.com/publication/373fe8e9?page=10">The Interview“the most importantthin</a> The Interview“the most importantthin<a title="The Retailer Nov 09 page 11" href="http://viewer.zmags.com/publication/373fe8e9?page=11">Business DataEconomic overviewTentative signs </a> Business DataEconomic overviewTentative signs <a title="The Retailer Nov 09 page 12" href="http://viewer.zmags.com/publication/373fe8e9?page=12">Industry NewsRecessionincreases smallbusin</a> Industry NewsRecessionincreases smallbusin<a title="The Retailer Nov 09 page 13" href="http://viewer.zmags.com/publication/373fe8e9?page=13">Industry NewsLondonBall2010tablesa</a> Industry NewsLondonBall2010tablesa<a title="The Retailer Nov 09 page 14" href="http://viewer.zmags.com/publication/373fe8e9?page=14">Industry NewsSolidSeptemberfootfallbodeswellfo</a> Industry NewsSolidSeptemberfootfallbodeswellfo<a title="The Retailer Nov 09 page 15" href="http://viewer.zmags.com/publication/373fe8e9?page=15">Industry NewsIndustrypartnershipstoreducefo</a> Industry NewsIndustrypartnershipstoreducefo<a title="The Retailer Nov 09 page 16" href="http://viewer.zmags.com/publication/373fe8e9?page=16">Industry NewsShopping.com free review service</a> Industry NewsShopping.com free review service<a title="The Retailer Nov 09 page 17" href="http://viewer.zmags.com/publication/373fe8e9?page=17">Industry NewsUKgrocerysectorbac</a> Industry NewsUKgrocerysectorbac<a title="The Retailer Nov 09 page 18" href="http://viewer.zmags.com/publication/373fe8e9?page=18">Industry NewsBRC EventsCalendar 2010BRC Global</a> Industry NewsBRC EventsCalendar 2010BRC Global<a title="The Retailer Nov 09 page 19" href="http://viewer.zmags.com/publication/373fe8e9?page=19">Careers and staff developmentUnemployment:the </a> Careers and staff developmentUnemployment:the <a title="The Retailer Nov 09 page 20" href="http://viewer.zmags.com/publication/373fe8e9?page=20">OUT-OF-TOWNRETAILING:OPPORTUNITYINADVERSITYOut</a> OUT-OF-TOWNRETAILING:OPPORTUNITYINADVERSITYOut<a title="The Retailer Nov 09 page 21" href="http://viewer.zmags.com/publication/373fe8e9?page=21">Goingforward,thegrocers’meteoricspacegrowth of t</a> Goingforward,thegrocers’meteoricspacegrowth of t<a title="The Retailer Nov 09 page 22" href="http://viewer.zmags.com/publication/373fe8e9?page=22"> Figure 3 General merchandise space growth,out-o</a> Figure 3 General merchandise space growth,out-o<a title="The Retailer Nov 09 page 23" href="http://viewer.zmags.com/publication/373fe8e9?page=23">Visit The Retailer online – www.theretailermagazi</a> Visit The Retailer online – www.theretailermagazi<a title="The Retailer Nov 09 page 24" href="http://viewer.zmags.com/publication/373fe8e9?page=24">22 Visit The Retailer online – www.theretailerm</a> 22 Visit The Retailer online – www.theretailerm<a title="The Retailer Nov 09 page 25" href="http://viewer.zmags.com/publication/373fe8e9?page=25">Chips witheverythingContactless payment technol</a> Chips witheverythingContactless payment technol<a title="The Retailer Nov 09 page 26" href="http://viewer.zmags.com/publication/373fe8e9?page=26">where moving people through the line isveryimpor</a> where moving people through the line isveryimpor<a title="The Retailer Nov 09 page 27" href="http://viewer.zmags.com/publication/373fe8e9?page=27"></a> <a title="The Retailer Nov 09 page 28" href="http://viewer.zmags.com/publication/373fe8e9?page=28">Roberts says that the technology is veryagile. </a> Roberts says that the technology is veryagile. <a title="The Retailer Nov 09 page 29" href="http://viewer.zmags.com/publication/373fe8e9?page=29">Visit The Retailer online – www.theretailermagazi</a> Visit The Retailer online – www.theretailermagazi<a title="The Retailer Nov 09 page 30" href="http://viewer.zmags.com/publication/373fe8e9?page=30">Your one stop partner forsupply chain quality as</a> Your one stop partner forsupply chain quality as<a title="The Retailer Nov 09 page 31" href="http://viewer.zmags.com/publication/373fe8e9?page=31">EnsuringproductsafetyIssue 3 of the GlobalSta</a> EnsuringproductsafetyIssue 3 of the GlobalSta<a title="The Retailer Nov 09 page 32" href="http://viewer.zmags.com/publication/373fe8e9?page=32">the BRC scheme provided an excellent wayto help </a> the BRC scheme provided an excellent wayto help <a title="The Retailer Nov 09 page 33" href="http://viewer.zmags.com/publication/373fe8e9?page=33">Visit The Retailer online – www.theretailermagazi</a> Visit The Retailer online – www.theretailermagazi<a title="The Retailer Nov 09 page 34" href="http://viewer.zmags.com/publication/373fe8e9?page=34">LightingupanightofretailUnder a cloudy sky the </a> LightingupanightofretailUnder a cloudy sky the <a title="The Retailer Nov 09 page 35" href="http://viewer.zmags.com/publication/373fe8e9?page=35">12 34 </a> 12 34 <a title="The Retailer Nov 09 page 36" href="http://viewer.zmags.com/publication/373fe8e9?page=36">34 Visit The Retailer online – www.theretailerm</a> 34 Visit The Retailer online – www.theretailerm<a title="The Retailer Nov 09 page 37" href="http://viewer.zmags.com/publication/373fe8e9?page=37">Visit The Retailer online – www.theretailermagazi</a> Visit The Retailer online – www.theretailermagazi<a title="The Retailer Nov 09 page 38" href="http://viewer.zmags.com/publication/373fe8e9?page=38">FlickingtheswitchThe Carbon Trust is to help th</a> FlickingtheswitchThe Carbon Trust is to help th<a title="The Retailer Nov 09 page 39" href="http://viewer.zmags.com/publication/373fe8e9?page=39">“once the loanis repaid, savingsgo straight to</a> “once the loanis repaid, savingsgo straight to<a title="The Retailer Nov 09 page 40" href="http://viewer.zmags.com/publication/373fe8e9?page=40">PROMOTIONAL FEATUREMADE TO MEASURE – </a> PROMOTIONAL FEATUREMADE TO MEASURE – <a title="The Retailer Nov 09 page 41" href="http://viewer.zmags.com/publication/373fe8e9?page=41"></a> <a title="The Retailer Nov 09 page 42" href="http://viewer.zmags.com/publication/373fe8e9?page=42">Joined-up thinkinginsupplychainmanagementWith</a> Joined-up thinkinginsupplychainmanagementWith<a title="The Retailer Nov 09 page 43" href="http://viewer.zmags.com/publication/373fe8e9?page=43">maximise their productive retail space.This </a> maximise their productive retail space.This <a title="The Retailer Nov 09 page 44" href="http://viewer.zmags.com/publication/373fe8e9?page=44">Thefutureofthehigh streetHigh streets face man</a> Thefutureofthehigh streetHigh streets face man<a title="The Retailer Nov 09 page 45" href="http://viewer.zmags.com/publication/373fe8e9?page=45">and services, giving greater competitionbetween </a> and services, giving greater competitionbetween <a title="The Retailer Nov 09 page 46" href="http://viewer.zmags.com/publication/373fe8e9?page=46">“In some towncentres a half-day’sparking can co</a> “In some towncentres a half-day’sparking can co<a title="The Retailer Nov 09 page 47" href="http://viewer.zmags.com/publication/373fe8e9?page=47"></a> <a title="The Retailer Nov 09 page 48" href="http://viewer.zmags.com/publication/373fe8e9?page=48">FRAUD –thetruthbehind the deceptionFraud is es</a> FRAUD –thetruthbehind the deceptionFraud is es<a title="The Retailer Nov 09 page 49" href="http://viewer.zmags.com/publication/373fe8e9?page=49">Catherine Bowen, Head of Crime Policyat the BR</a> Catherine Bowen, Head of Crime Policyat the BR<a title="The Retailer Nov 09 page 50" href="http://viewer.zmags.com/publication/373fe8e9?page=50">“We’ve hadevidence of offencesbeing committedb</a> “We’ve hadevidence of offencesbeing committedb<a title="The Retailer Nov 09 page 51" href="http://viewer.zmags.com/publication/373fe8e9?page=51">establishment of those bodies so it startscreati</a> establishment of those bodies so it startscreati<a title="The Retailer Nov 09 page 52" href="http://viewer.zmags.com/publication/373fe8e9?page=52">Effective and timely information-sharing among re</a> Effective and timely information-sharing among re<a title="The Retailer Nov 09 page 53" href="http://viewer.zmags.com/publication/373fe8e9?page=53">“The commondenominator is thatpeople need to ta</a> “The commondenominator is thatpeople need to ta<a title="The Retailer Nov 09 page 54" href="http://viewer.zmags.com/publication/373fe8e9?page=54">Behaviour Orders. Breaches can count asaggravati</a> Behaviour Orders. Breaches can count asaggravati<a title="The Retailer Nov 09 page 55" href="http://viewer.zmags.com/publication/373fe8e9?page=55">Organisationaldevelopment–whybother?What is or</a> Organisationaldevelopment–whybother?What is or<a title="The Retailer Nov 09 page 56" href="http://viewer.zmags.com/publication/373fe8e9?page=56">At Roffey Park we have no troublecombining</a> At Roffey Park we have no troublecombining<a title="The Retailer Nov 09 page 57" href="http://viewer.zmags.com/publication/373fe8e9?page=57">Figure 1 The Burke-Litwin model </a> Figure 1 The Burke-Litwin model <a title="The Retailer Nov 09 page 58" href="http://viewer.zmags.com/publication/373fe8e9?page=58">If you want to work with organisationsand achiev</a> If you want to work with organisationsand achiev<a title="The Retailer Nov 09 page 59" href="http://viewer.zmags.com/publication/373fe8e9?page=59">Retail Services DirectoryBRC Associate Members</a> Retail Services DirectoryBRC Associate Members<a title="The Retailer Nov 09 page 60" href="http://viewer.zmags.com/publication/373fe8e9?page=60">Retail Services DirectoryINFORMATION TECHNOLOG</a> Retail Services DirectoryINFORMATION TECHNOLOG<a title="The Retailer Nov 09 page 61" href="http://viewer.zmags.com/publication/373fe8e9?page=61">Retail Services DirectoryThe Cardinal GroupTh</a> Retail Services DirectoryThe Cardinal GroupTh<a title="The Retailer Nov 09 page 62" href="http://viewer.zmags.com/publication/373fe8e9?page=62">Retail Services DirectoryIGDIGDistheleadings</a> Retail Services DirectoryIGDIGDistheleadings<a title="The Retailer Nov 09 page 63" href="http://viewer.zmags.com/publication/373fe8e9?page=63"></a> <a title="The Retailer Nov 09 page 64" href="http://viewer.zmags.com/publication/373fe8e9?page=64"></a>