If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> Spring 2017<br /> www.hmi-online.com<br /> Euro vision<br /> Amy McPherson on Marriott's<br /> plans for European domination<br /> Rise of the machines<br /> Robots join service's front lines<br /> Digested read<br /> Leading F&B directors<br /> discuss dining trends<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> MENA focus • Metrosexual wellness • Icehotel 365 • Third-party operators<br /> GERMAN PRECISION,<br /> GLOBAL VISION.<br /> Steigenberger Hotel Business Bay, Dubai<br /> Jaz Stuttgart<br /> IntercityHotel Braunschweig<br /> Our new umbrella brand Deutsche Hospitality stands for an exceptional portfolio<br /> comprising more than 125 hotels in 15 countries on 3 continents, of which over<br /> 25 hotels are currently under development.<br /> The unique and varied Deutsche Hospitality portfolio includes the Steigenberger<br /> Hot<a title="HMI Spring 2017 page 1" href="http://viewer.zmags.com/publication/395e0322?page=1"> Spring 2017 www.hmi-online.com </a> <a title="HMI Spring 2017 page 2" href="http://viewer.zmags.com/publication/395e0322?page=2"> GERMAN PRECISION, GLOBAL VISION. Steigenberger Ho</a> <a title="HMI Spring 2017 page 3" href="http://viewer.zmags.com/publication/395e0322?page=3"> From the editor On the web... Keep up with the la</a> <a title="HMI Spring 2017 page 4" href="http://viewer.zmags.com/publication/395e0322?page=4"> Contents Cover story 21 14 Industry leaders met </a> <a title="HMI Spring 2017 page 5" href="http://viewer.zmags.com/publication/395e0322?page=5"> </a> <a title="HMI Spring 2017 page 6" href="http://viewer.zmags.com/publication/395e0322?page=6"> Contents 59 72 Spas have a growing male cu</a> <a title="HMI Spring 2017 page 7" href="http://viewer.zmags.com/publication/395e0322?page=7"> Gran Meliá Palacio de Isora, Tenerife. </a> <a title="HMI Spring 2017 page 8" href="http://viewer.zmags.com/publication/395e0322?page=8"> The intelligence > News News TRANSACTIONS HNA</a> <a title="HMI Spring 2017 page 9" href="http://viewer.zmags.com/publication/395e0322?page=9"> The intelligence > Vital statistics </a> <a title="HMI Spring 2017 page 10" href="http://viewer.zmags.com/publication/395e0322?page=10"> 26-27 September 2017 Hilton London Bankside Eur</a> <a title="HMI Spring 2017 page 11" href="http://viewer.zmags.com/publication/395e0322?page=11"> The intelligence > STR Global A fragmented pictur</a> <a title="HMI Spring 2017 page 12" href="http://viewer.zmags.com/publication/395e0322?page=12"> Insight > EHMA Lead, don't follow EHMA president </a> <a title="HMI Spring 2017 page 13" href="http://viewer.zmags.com/publication/395e0322?page=13"> Electrolux Professional Hotels Be o</a> <a title="HMI Spring 2017 page 14" href="http://viewer.zmags.com/publication/395e0322?page=14"> The big interview > Amy McPherson Bigger and </a> <a title="HMI Spring 2017 page 15" href="http://viewer.zmags.com/publication/395e0322?page=15"> The big interview > Amy McPherson properties an</a> <a title="HMI Spring 2017 page 16" href="http://viewer.zmags.com/publication/395e0322?page=16"> The big interview > Amy McPherson </a> <a title="HMI Spring 2017 page 17" href="http://viewer.zmags.com/publication/395e0322?page=17"> </a> <a title="HMI Spring 2017 page 18" href="http://viewer.zmags.com/publication/395e0322?page=18"> Insight > Business management & development Unkno</a> <a title="HMI Spring 2017 page 19" href="http://viewer.zmags.com/publication/395e0322?page=19"> Insight > Business management & development </a> <a title="HMI Spring 2017 page 20" href="http://viewer.zmags.com/publication/395e0322?page=20"> Insight > Business management & development </a> <a title="HMI Spring 2017 page 21" href="http://viewer.zmags.com/publication/395e0322?page=21"> Insight > Business management & development Show </a> <a title="HMI Spring 2017 page 22" href="http://viewer.zmags.com/publication/395e0322?page=22"> Insight > Business management & development </a> <a title="HMI Spring 2017 page 23" href="http://viewer.zmags.com/publication/395e0322?page=23"> Insight > Business management & development </a> <a title="HMI Spring 2017 page 24" href="http://viewer.zmags.com/publication/395e0322?page=24"> Insight > Business management & development A div</a> <a title="HMI Spring 2017 page 25" href="http://viewer.zmags.com/publication/395e0322?page=25"> Insight > Business management & development hot</a> <a title="HMI Spring 2017 page 26" href="http://viewer.zmags.com/publication/395e0322?page=26"> Insight > Business management & development </a> <a title="HMI Spring 2017 page 27" href="http://viewer.zmags.com/publication/395e0322?page=27"> Insight > Business management & development hos</a> <a title="HMI Spring 2017 page 28" href="http://viewer.zmags.com/publication/395e0322?page=28"> CANNES Schering 45 </a> <a title="HMI Spring 2017 page 29" href="http://viewer.zmags.com/publication/395e0322?page=29"> Insight > Design Play it cool 20 themed suites, a</a> <a title="HMI Spring 2017 page 30" href="http://viewer.zmags.com/publication/395e0322?page=30"> ceramic mosaic: unique aesthetical, functional an</a> <a title="HMI Spring 2017 page 31" href="http://viewer.zmags.com/publication/395e0322?page=31"> Insight > Design A cold front In addition to th</a> <a title="HMI Spring 2017 page 32" href="http://viewer.zmags.com/publication/395e0322?page=32"> Insight > Design “When I saw the drawings o</a> <a title="HMI Spring 2017 page 33" href="http://viewer.zmags.com/publication/395e0322?page=33"> Company insight > Design Beauty in the glass M</a> <a title="HMI Spring 2017 page 34" href="http://viewer.zmags.com/publication/395e0322?page=34"> Algorithm, mathematical harmony Design by Toan Ng</a> <a title="HMI Spring 2017 page 35" href="http://viewer.zmags.com/publication/395e0322?page=35"> Company insight > Design Light up your guests W</a> <a title="HMI Spring 2017 page 36" href="http://viewer.zmags.com/publication/395e0322?page=36"> Dubai, U.A.E. </a> <a title="HMI Spring 2017 page 37" href="http://viewer.zmags.com/publication/395e0322?page=37"> Company insight > Design Dynamic architecture i</a> <a title="HMI Spring 2017 page 38" href="http://viewer.zmags.com/publication/395e0322?page=38"> Insight > Operations The third way Franchising co</a> <a title="HMI Spring 2017 page 39" href="http://viewer.zmags.com/publication/395e0322?page=39"> Insight > Operations I n years go</a> <a title="HMI Spring 2017 page 40" href="http://viewer.zmags.com/publication/395e0322?page=40"> Insight > Operations </a> <a title="HMI Spring 2017 page 41" href="http://viewer.zmags.com/publication/395e0322?page=41"> Combine »your design« Mundus® Even more individ</a> <a title="HMI Spring 2017 page 42" href="http://viewer.zmags.com/publication/395e0322?page=42"> Improving your guests' payment experience With </a> <a title="HMI Spring 2017 page 43" href="http://viewer.zmags.com/publication/395e0322?page=43"> Company insight > Operations The ideal payment </a> <a title="HMI Spring 2017 page 44" href="http://viewer.zmags.com/publication/395e0322?page=44"> Company insight > Operations Cook with confiden</a> <a title="HMI Spring 2017 page 45" href="http://viewer.zmags.com/publication/395e0322?page=45"> Insight > Security Modern measures </a> <a title="HMI Spring 2017 page 46" href="http://viewer.zmags.com/publication/395e0322?page=46"> Insight > Security group is meeting the securit</a> <a title="HMI Spring 2017 page 47" href="http://viewer.zmags.com/publication/395e0322?page=47"> Insight > Security monitor the development of s</a> <a title="HMI Spring 2017 page 48" href="http://viewer.zmags.com/publication/395e0322?page=48"> Company insight > Security Safety first Stocki</a> <a title="HMI Spring 2017 page 49" href="http://viewer.zmags.com/publication/395e0322?page=49"> THE WORLD´S FINEST LIFESTYLE SAFES VAULTS. sto</a> <a title="HMI Spring 2017 page 50" href="http://viewer.zmags.com/publication/395e0322?page=50"> Company insight > Security Security you can tru</a> <a title="HMI Spring 2017 page 51" href="http://viewer.zmags.com/publication/395e0322?page=51"> </a> <a title="HMI Spring 2017 page 52" href="http://viewer.zmags.com/publication/395e0322?page=52"> Special report > EHMA Annual General Meeting </a> <a title="HMI Spring 2017 page 53" href="http://viewer.zmags.com/publication/395e0322?page=53"> timeless intangibles of quality service, but even</a> <a title="HMI Spring 2017 page 54" href="http://viewer.zmags.com/publication/395e0322?page=54"> Special report > EHMA Annual General Meeting gu</a> <a title="HMI Spring 2017 page 55" href="http://viewer.zmags.com/publication/395e0322?page=55"> Got a question about your industry? </a> <a title="HMI Spring 2017 page 56" href="http://viewer.zmags.com/publication/395e0322?page=56"> Regional focus > MENA Steady as she goes A</a> <a title="HMI Spring 2017 page 57" href="http://viewer.zmags.com/publication/395e0322?page=57"> Regional focus > MENA “The challenge is tha</a> <a title="HMI Spring 2017 page 58" href="http://viewer.zmags.com/publication/395e0322?page=58"> Regional focus > MENA But, Baidas says, th</a> <a title="HMI Spring 2017 page 59" href="http://viewer.zmags.com/publication/395e0322?page=59"> Insight > Guest amenities A place for th</a> <a title="HMI Spring 2017 page 60" href="http://viewer.zmags.com/publication/395e0322?page=60"> Insight > Guest amenities </a> <a title="HMI Spring 2017 page 61" href="http://viewer.zmags.com/publication/395e0322?page=61"> Insight > Guest amenities The 1,700m2 project i</a> <a title="HMI Spring 2017 page 62" href="http://viewer.zmags.com/publication/395e0322?page=62"> Insight > Guest amenities </a> <a title="HMI Spring 2017 page 63" href="http://viewer.zmags.com/publication/395e0322?page=63"> Company insight > Guest amenities Take relaxati</a> <a title="HMI Spring 2017 page 64" href="http://viewer.zmags.com/publication/395e0322?page=64"> Company insight > Guest amenities Sleep 2.0 for</a> <a title="HMI Spring 2017 page 65" href="http://viewer.zmags.com/publication/395e0322?page=65"> Company insight > Guest amenities </a> <a title="HMI Spring 2017 page 66" href="http://viewer.zmags.com/publication/395e0322?page=66"> Insight > Food & beverage Made to order Innovatio</a> <a title="HMI Spring 2017 page 67" href="http://viewer.zmags.com/publication/395e0322?page=67"> Insight > Food & beverage T he</a> <a title="HMI Spring 2017 page 68" href="http://viewer.zmags.com/publication/395e0322?page=68"> Insight > Food & beverage attracting hotel gues</a> <a title="HMI Spring 2017 page 69" href="http://viewer.zmags.com/publication/395e0322?page=69"> Insight > Food & beverage </a> <a title="HMI Spring 2017 page 70" href="http://viewer.zmags.com/publication/395e0322?page=70"> A1000 A NEW LEVEL OF INDULGENCE. Every</a> <a title="HMI Spring 2017 page 71" href="http://viewer.zmags.com/publication/395e0322?page=71"> Company insight > Food & beverage The next leve</a> <a title="HMI Spring 2017 page 72" href="http://viewer.zmags.com/publication/395e0322?page=72"> Insight > Technology The age of automation</a> <a title="HMI Spring 2017 page 73" href="http://viewer.zmags.com/publication/395e0322?page=73"> Insight > Technology tiny artificial assistant </a> <a title="HMI Spring 2017 page 74" href="http://viewer.zmags.com/publication/395e0322?page=74"> Insight > Technology The</a> <a title="HMI Spring 2017 page 75" href="http://viewer.zmags.com/publication/395e0322?page=75"> </a> <a title="HMI Spring 2017 page 76" href="http://viewer.zmags.com/publication/395e0322?page=76"> Keep feeling A new traditionally insta</a> <a title="HMI Spring 2017 page 77" href="http://viewer.zmags.com/publication/395e0322?page=77"> Company insight > Technology New needs of hotel</a> <a title="HMI Spring 2017 page 78" href="http://viewer.zmags.com/publication/395e0322?page=78"> Company insight > Technology Awards and audio a</a> <a title="HMI Spring 2017 page 79" href="http://viewer.zmags.com/publication/395e0322?page=79"> Company insight > Technology </a> <a title="HMI Spring 2017 page 80" href="http://viewer.zmags.com/publication/395e0322?page=80"> Company insight > Technology App solution: brid</a> <a title="HMI Spring 2017 page 81" href="http://viewer.zmags.com/publication/395e0322?page=81"> Company insight > Technology to all employees. </a> <a title="HMI Spring 2017 page 82" href="http://viewer.zmags.com/publication/395e0322?page=82"> Company insight > Technology Essential innovati</a> <a title="HMI Spring 2017 page 83" href="http://viewer.zmags.com/publication/395e0322?page=83"> Directory > Product showcase Product showcase 1</a> <a title="HMI Spring 2017 page 84" href="http://viewer.zmags.com/publication/395e0322?page=84"> Directory > Product showcase and functionality i</a> <a title="HMI Spring 2017 page 85" href="http://viewer.zmags.com/publication/395e0322?page=85"> Directory > Index The perfect hotel carpet combi</a> <a title="HMI Spring 2017 page 86" href="http://viewer.zmags.com/publication/395e0322?page=86"> The Insider > Michael Gray Crème de la crème Afte</a> <a title="HMI Spring 2017 page 87" href="http://viewer.zmags.com/publication/395e0322?page=87"> BUSINESS OPINIONS</a> <a title="HMI Spring 2017 page 88" href="http://viewer.zmags.com/publication/395e0322?page=88"> Sci-Fi Writers Guild Workshop. Radisson Blu Hotel</a>