If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> 2 CAR-LOT COWBOY<br /> Tom Stuker stars in new reality<br /> TV show about dealerships.<br /> 22 MINING FOR USED CARS<br /> Dealers dig deep to replenish<br /> their pre-owned inventories.<br /> 30 DOING TIME<br /> Why does the clock sometimes<br /> seem to stop in the F&I office?<br /> 's Scott Painter:<br /> Dealer Friend<br /> OR FOE?<br /> It may not be a black-and-white issue. On page 14<br /> A PENTON MEDIA PUBLICATION<br /> January 2012<br /> “WITH AUTOTRADER.COM, MY NEW AND USED CARS<br /> SELL A LOT FASTER. 41PERCENT FASTER.”<br /> Alison Spitzer<br /> Owner–Spitzer Automotive Group<br /> Elyria, OH<br /> Belinda Amentas<br /> Major Accounts Consultant<br /> AutoTrader.com<br /> “Our new car sales are up 52% and used sales are<a title="January 2012 page 1" href="http://viewer.zmags.com/publication/3e53d0ad?page=1"> 2 CAR-LOT COWBOY Tom Stuker stars in </a> <a title="January 2012 page 2" href="http://viewer.zmags.com/publication/3e53d0ad?page=2"> “WITH AUTOTRADER.COM, MY NEW AND USED CARS </a> <a title="January 2012 page 3" href="http://viewer.zmags.com/publication/3e53d0ad?page=3"> Volume 46, Number 1 VW considering further </a> <a title="January 2012 page 4" href="http://viewer.zmags.com/publication/3e53d0ad?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="January 2012 page 5" href="http://viewer.zmags.com/publication/3e53d0ad?page=5"> </a> <a title="January 2012 page 6" href="http://viewer.zmags.com/publication/3e53d0ad?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="January 2012 page 7" href="http://viewer.zmags.com/publication/3e53d0ad?page=7"> J O K you're E R invited to Fabulous NADA 2</a> <a title="January 2012 page 8" href="http://viewer.zmags.com/publication/3e53d0ad?page=8"> RECOVERY ROOM Surviving in Detroit Dealers tell o</a> <a title="January 2012 page 9" href="http://viewer.zmags.com/publication/3e53d0ad?page=9"> LEGAL AFFAIRS Stores Closed, Case Open Lawyers se</a> <a title="January 2012 page 10" href="http://viewer.zmags.com/publication/3e53d0ad?page=10"> WARD'S TOP 500 DEALER PROFILE To the `Third' Powe</a> <a title="January 2012 page 11" href="http://viewer.zmags.com/publication/3e53d0ad?page=11"> You might think car dealer pend their free ti</a> <a title="January 2012 page 12" href="http://viewer.zmags.com/publication/3e53d0ad?page=12"> OUTLOOK A Recovery Like No Other Some old car-buy</a> <a title="January 2012 page 13" href="http://viewer.zmags.com/publication/3e53d0ad?page=13"> Toyota's last.” Hyundai and Kia also are s</a> <a title="January 2012 page 14" href="http://viewer.zmags.com/publication/3e53d0ad?page=14"> OUTLOOK bring Alfa Romeo production here. Chrysl</a> <a title="January 2012 page 15" href="http://viewer.zmags.com/publication/3e53d0ad?page=15"> Auto analyst Sean McAlinden wonders why there are</a> <a title="January 2012 page 16" href="http://viewer.zmags.com/publication/3e53d0ad?page=16"> TRUTH AND CONSEQUENCES TrueCar feeling the he</a> <a title="January 2012 page 17" href="http://viewer.zmags.com/publication/3e53d0ad?page=17"> recently warned dealers about offering si</a> <a title="January 2012 page 18" href="http://viewer.zmags.com/publication/3e53d0ad?page=18"> WardsAuto: What are those? Painter: Our</a> <a title="January 2012 page 19" href="http://viewer.zmags.com/publication/3e53d0ad?page=19"> TRUECAR TRULY IRKS MANY DEALERS But Scott Painter</a> <a title="January 2012 page 20" href="http://viewer.zmags.com/publication/3e53d0ad?page=20"> POINT COUNTERPOINT An Open Letter and a Personal</a> <a title="January 2012 page 21" href="http://viewer.zmags.com/publication/3e53d0ad?page=21"> PROFITCENTER: DEALER MANAGEMENT What Dealer Docto</a> <a title="January 2012 page 22" href="http://viewer.zmags.com/publication/3e53d0ad?page=22"> PROFITCENTER: DEALER MANAGEMENT Time's Not Necess</a> <a title="January 2012 page 23" href="http://viewer.zmags.com/publication/3e53d0ad?page=23"> 9 Questions for Vendors How to make the vetting p</a> <a title="January 2012 page 24" href="http://viewer.zmags.com/publication/3e53d0ad?page=24"> PROFITCENTER: REMARKETING Dealers Mining for Used</a> <a title="January 2012 page 25" href="http://viewer.zmags.com/publication/3e53d0ad?page=25"> PROFITCENTER: REMARKETING Small-Car Segment Crowd</a> <a title="January 2012 page 26" href="http://viewer.zmags.com/publication/3e53d0ad?page=26"> PROFITCENTER: INTERNET Please Press 1 for Flashba</a> <a title="January 2012 page 27" href="http://viewer.zmags.com/publication/3e53d0ad?page=27"> PROFITCENTER: INTERNET Mobile-Device Car Shoppers</a> <a title="January 2012 page 28" href="http://viewer.zmags.com/publication/3e53d0ad?page=28"> PROFITCENTER: SALES Get Smart How dealers can app</a> <a title="January 2012 page 29" href="http://viewer.zmags.com/publication/3e53d0ad?page=29"> PROFITCENTER: SALES Name that Car Revived Dart mo</a> <a title="January 2012 page 30" href="http://viewer.zmags.com/publication/3e53d0ad?page=30"> PROFITCENTER: FINANCE & INSURANCE In Search of Pe</a> <a title="January 2012 page 31" href="http://viewer.zmags.com/publication/3e53d0ad?page=31"> ments, new products and opened-up lending, he</a> <a title="January 2012 page 32" href="http://viewer.zmags.com/publication/3e53d0ad?page=32"> PROFITCENTER: FINANCE & INSURANCE Time Can Tick S</a> <a title="January 2012 page 33" href="http://viewer.zmags.com/publication/3e53d0ad?page=33"> PROFITCENTER: FIXED OPERATIONS Ward's 10 Best Eng</a> <a title="January 2012 page 34" href="http://viewer.zmags.com/publication/3e53d0ad?page=34"> END GAME BY DREW WINTER In 2025, Mileage May Vary</a> <a title="January 2012 page 35" href="http://viewer.zmags.com/publication/3e53d0ad?page=35"> USED VEHICLE DEPARTMENT MANAGEMENT TRAINING </a> <a title="January 2012 page 36" href="http://viewer.zmags.com/publication/3e53d0ad?page=36"> ADP’s Integration Drives Better Workflow for Holma</a>