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<br /> Autumn 2016<br /> www.hmi-online.com<br /> Local colour<br /> How operators are forging ever<br /> closer ties with their communities<br /> History boy<br /> Martin Brudnizki on looking<br /> back to move forward<br /> Channel changers<br /> Who should be driving your<br /> social media strategy?<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> Brexit outlook • Gabriel Escarrer Juliá • Sub-Sahara spas • Data security<br /> Steigenberger Hotel Group goes global<br /> 116 hotels | 12 countries | 3 continents<br /> Austria | Belgium | China | Egypt | Germany | Oman | Spain<br /> Switzerland | Qatar | The Netherlands | Turkey | UAE<br /> steigenberger.com | jaz-hotel.com | intercityhotel.com<br /> From the editor<br /> On the web...<br /> Keep up with the latest developments<br /> across the hotel industry by visiting<br /> www.hmi-onlin<a title="HMI Autumn 2016 page 1" href="http://viewer.zmags.com/publication/423993e9?page=1"> Autumn 2016 www.hmi-online.com </a> <a title="HMI Autumn 2016 page 2" href="http://viewer.zmags.com/publication/423993e9?page=2"> Steigenberger Hotel Group goes global 1</a> <a title="HMI Autumn 2016 page 3" href="http://viewer.zmags.com/publication/423993e9?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Autumn 2016 page 4" href="http://viewer.zmags.com/publication/423993e9?page=4"> Contents Cover story 21 33 The impact of a grim </a> <a title="HMI Autumn 2016 page 5" href="http://viewer.zmags.com/publication/423993e9?page=5"> Game changing innovations Amaze your guests with </a> <a title="HMI Autumn 2016 page 6" href="http://viewer.zmags.com/publication/423993e9?page=6"> Contents 58 65 Let Fernando Arellano tickl</a> <a title="HMI Autumn 2016 page 7" href="http://viewer.zmags.com/publication/423993e9?page=7"> Goa W, India. Velaa Private Island,</a> <a title="HMI Autumn 2016 page 8" href="http://viewer.zmags.com/publication/423993e9?page=8"> The intelligence > News News EXPANSION AccorH</a> <a title="HMI Autumn 2016 page 9" href="http://viewer.zmags.com/publication/423993e9?page=9"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Autumn 2016 page 10" href="http://viewer.zmags.com/publication/423993e9?page=10"> The Intelligence > STR Global Brexit and beyond T</a> <a title="HMI Autumn 2016 page 11" href="http://viewer.zmags.com/publication/423993e9?page=11"> Contemporary or Classic? Why choose. </a> <a title="HMI Autumn 2016 page 12" href="http://viewer.zmags.com/publication/423993e9?page=12"> Insight > EHMA Positive interaction Far from bein</a> <a title="HMI Autumn 2016 page 13" href="http://viewer.zmags.com/publication/423993e9?page=13"> Electrolux Professional Hotels So</a> <a title="HMI Autumn 2016 page 14" href="http://viewer.zmags.com/publication/423993e9?page=14"> The big interview > Gabriel Escarrer Juliá Alife </a> <a title="HMI Autumn 2016 page 15" href="http://viewer.zmags.com/publication/423993e9?page=15"> The big interview > Gabriel Escarrer Juliá age,</a> <a title="HMI Autumn 2016 page 16" href="http://viewer.zmags.com/publication/423993e9?page=16"> The big interview > Gabriel Escarrer Juliá </a> <a title="HMI Autumn 2016 page 17" href="http://viewer.zmags.com/publication/423993e9?page=17"> U T S I S A I V T EquipHotel Paris STAND</a> <a title="HMI Autumn 2016 page 18" href="http://viewer.zmags.com/publication/423993e9?page=18"> flex.osram.com </a> <a title="HMI Autumn 2016 page 19" href="http://viewer.zmags.com/publication/423993e9?page=19"> Kempinski Hotel Corvinus Budapest/MKV Design LTD.</a> <a title="HMI Autumn 2016 page 20" href="http://viewer.zmags.com/publication/423993e9?page=20"> Company insight A ton of bright ideas Osram ha</a> <a title="HMI Autumn 2016 page 21" href="http://viewer.zmags.com/publication/423993e9?page=21"> Insight > Business management & development The t</a> <a title="HMI Autumn 2016 page 22" href="http://viewer.zmags.com/publication/423993e9?page=22"> Insight > Business management & development les</a> <a title="HMI Autumn 2016 page 23" href="http://viewer.zmags.com/publication/423993e9?page=23"> Insight > Business management & development </a> <a title="HMI Autumn 2016 page 24" href="http://viewer.zmags.com/publication/423993e9?page=24"> CONTEMPORARY RESORTS AND URBAN HOTELS ME. </a> <a title="HMI Autumn 2016 page 25" href="http://viewer.zmags.com/publication/423993e9?page=25"> Company insight > Business management & developme</a> <a title="HMI Autumn 2016 page 26" href="http://viewer.zmags.com/publication/423993e9?page=26"> Regional focus > UK Keep calm and carry on E</a> <a title="HMI Autumn 2016 page 27" href="http://viewer.zmags.com/publication/423993e9?page=27"> Regional focus > UK The future really depen</a> <a title="HMI Autumn 2016 page 28" href="http://viewer.zmags.com/publication/423993e9?page=28"> Regional focus > UK Figure 3. In real terms, Lon</a> <a title="HMI Autumn 2016 page 29" href="http://viewer.zmags.com/publication/423993e9?page=29"> Special report > CEO roundtable Hotelier trinity </a> <a title="HMI Autumn 2016 page 30" href="http://viewer.zmags.com/publication/423993e9?page=30"> Special report > CEO roundtable © Tim Hodges Pho</a> <a title="HMI Autumn 2016 page 31" href="http://viewer.zmags.com/publication/423993e9?page=31"> Special report > CEO roundtable “Almost all hot</a> <a title="HMI Autumn 2016 page 32" href="http://viewer.zmags.com/publication/423993e9?page=32"> Company insight > Operations All on the line: t</a> <a title="HMI Autumn 2016 page 33" href="http://viewer.zmags.com/publication/423993e9?page=33"> Insight > Operations Where the locals go It</a> <a title="HMI Autumn 2016 page 34" href="http://viewer.zmags.com/publication/423993e9?page=34"> Insight > Operations </a> <a title="HMI Autumn 2016 page 35" href="http://viewer.zmags.com/publication/423993e9?page=35"> Insight > Operations Music is another impor</a> <a title="HMI Autumn 2016 page 36" href="http://viewer.zmags.com/publication/423993e9?page=36"> Insight > Technology Rules of engagement Socia</a> <a title="HMI Autumn 2016 page 37" href="http://viewer.zmags.com/publication/423993e9?page=37"> Insight > Technology “We're also not afraid</a> <a title="HMI Autumn 2016 page 38" href="http://viewer.zmags.com/publication/423993e9?page=38"> Insight > Technology The campaign, Hilton's</a> <a title="HMI Autumn 2016 page 39" href="http://viewer.zmags.com/publication/423993e9?page=39"> #TRUSTECH2016 PAY - IDENTIFY - CONNECT & SECURE A</a> <a title="HMI Autumn 2016 page 40" href="http://viewer.zmags.com/publication/423993e9?page=40"> INSPIRED SOUND Yamaha. 5-star audio for the hotel</a> <a title="HMI Autumn 2016 page 41" href="http://viewer.zmags.com/publication/423993e9?page=41"> Company insight > Technology A modern take on t</a> <a title="HMI Autumn 2016 page 42" href="http://viewer.zmags.com/publication/423993e9?page=42"> </a> <a title="HMI Autumn 2016 page 43" href="http://viewer.zmags.com/publication/423993e9?page=43"> Company insight > Security Safety first Hikvisio</a> <a title="HMI Autumn 2016 page 44" href="http://viewer.zmags.com/publication/423993e9?page=44"> Insight > Security Fight them on the breache</a> <a title="HMI Autumn 2016 page 45" href="http://viewer.zmags.com/publication/423993e9?page=45"> Insight > Security data sit on sprawling networ</a> <a title="HMI Autumn 2016 page 46" href="http://viewer.zmags.com/publication/423993e9?page=46"> Insight > Security </a> <a title="HMI Autumn 2016 page 47" href="http://viewer.zmags.com/publication/423993e9?page=47"> VISIT THE LOBBY by Jean-Philippe Nuel A CON</a> <a title="HMI Autumn 2016 page 48" href="http://viewer.zmags.com/publication/423993e9?page=48"> CONFIDENCE is having the essential features </a> <a title="HMI Autumn 2016 page 49" href="http://viewer.zmags.com/publication/423993e9?page=49"> Company insight > Security Security in focus Ho</a> <a title="HMI Autumn 2016 page 50" href="http://viewer.zmags.com/publication/423993e9?page=50"> Consistently flush-mounted. L</a> <a title="HMI Autumn 2016 page 51" href="http://viewer.zmags.com/publication/423993e9?page=51"> Insight > Design Reborn in style After</a> <a title="HMI Autumn 2016 page 52" href="http://viewer.zmags.com/publication/423993e9?page=52"> www.armaniroca.com A new bathroom concept</a> <a title="HMI Autumn 2016 page 53" href="http://viewer.zmags.com/publication/423993e9?page=53"> Insight > Design Temple Court's future as </a> <a title="HMI Autumn 2016 page 54" href="http://viewer.zmags.com/publication/423993e9?page=54"> Insight > Design </a> <a title="HMI Autumn 2016 page 55" href="http://viewer.zmags.com/publication/423993e9?page=55"> COMFORT BY INNOVATION GLOBAL REACH 5 continental</a> <a title="HMI Autumn 2016 page 56" href="http://viewer.zmags.com/publication/423993e9?page=56"> W W W. M A I S O N - O B J E T. C O M PARIS </a> <a title="HMI Autumn 2016 page 57" href="http://viewer.zmags.com/publication/423993e9?page=57"> Company insight > Design Power nap Annual hotel</a> <a title="HMI Autumn 2016 page 58" href="http://viewer.zmags.com/publication/423993e9?page=58"> Insight > Food & beverage Here comes the sun </a> <a title="HMI Autumn 2016 page 59" href="http://viewer.zmags.com/publication/423993e9?page=59"> Insight > Food & beverage </a> <a title="HMI Autumn 2016 page 60" href="http://viewer.zmags.com/publication/423993e9?page=60"> The new A800 UNLIMITED POSSIBILITIES. The new A</a> <a title="HMI Autumn 2016 page 61" href="http://viewer.zmags.com/publication/423993e9?page=61"> Insight > Food & beverage the local ingredients</a> <a title="HMI Autumn 2016 page 62" href="http://viewer.zmags.com/publication/423993e9?page=62"> Insight > Food & beverage especially when it's </a> <a title="HMI Autumn 2016 page 63" href="http://viewer.zmags.com/publication/423993e9?page=63"> </a> <a title="HMI Autumn 2016 page 64" href="http://viewer.zmags.com/publication/423993e9?page=64"> REGISTER NOW for the largest hospitality show in </a> <a title="HMI Autumn 2016 page 65" href="http://viewer.zmags.com/publication/423993e9?page=65"> Insight > Guest amenities Look toAfrica Sub-Sahar</a> <a title="HMI Autumn 2016 page 66" href="http://viewer.zmags.com/publication/423993e9?page=66"> Insight > Guest amenities </a> <a title="HMI Autumn 2016 page 67" href="http://viewer.zmags.com/publication/423993e9?page=67"> Insight > Guest amenities A basic massage a</a> <a title="HMI Autumn 2016 page 68" href="http://viewer.zmags.com/publication/423993e9?page=68"> Got a question about your industry? </a> <a title="HMI Autumn 2016 page 69" href="http://viewer.zmags.com/publication/423993e9?page=69"> Directory > Product showcase Product showcase C</a> <a title="HMI Autumn 2016 page 70" href="http://viewer.zmags.com/publication/423993e9?page=70"> Directory > Product showcase/Index MAISON&OB</a> <a title="HMI Autumn 2016 page 71" href="http://viewer.zmags.com/publication/423993e9?page=71"> The HMI Dining Club is an exclusive, invitation-o</a> <a title="HMI Autumn 2016 page 72" href="http://viewer.zmags.com/publication/423993e9?page=72"> WORLDWIDE WORLD CLASS HOSPITALITY Call +3</a>