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<br /> RECORD PROFITS<br /> 6 With sales per store up,<br /> dealers are in good shape.<br /> 10 RANGE OF ANXIETY<br /> Are EVs,plug-in hybrids<br /> vehicles shoppers want?<br /> IN T ERNE T<br /> 44STAY IN TOUCH<br /> Regular owner contact<br /> helps sales, service depts.<br /> September 2012<br /> RESHAPES<br /> USED-CAR SELLING<br /> Wayne Ussery of Jim Ellis Group.<br /> WardsAuto Remarketing 150 starts on page 16<br /> A PENTON MEDIA PUBLICATIONRECORD PROFITS<br /> With sales per store up,<br /> dealers are in good shape.<br /> RANGE OF ANXIETY<br /> Are EVs,plug-in hybrids<br /> vehicles shoppers want?<br /> Will<br /> STAY IN TOUCH<br /> Regular owner contact<br /> helps sales, service depts.<br /> A PENTON MEDIA PUBLIC \1<br /> USED-CARjSELLING<br /> Wayne Usserwof Jim Ellis Group.<br /> WardsAuto Rerifarketing??50 starts on page 16<br /> "OH, ALLY,<br /> THEY'RE<br /> MY NEW<br /> BEST<a title="September 2012 page 1" href="http://viewer.zmags.com/publication/443229e2?page=1"> RECORD PROFITS 6 With sales per store up,</a> <a title="September 2012 page 2" href="http://viewer.zmags.com/publication/443229e2?page=2"> WE RAISED THE TERMS AND THE BAR ON OUR VSC Our im</a> <a title="September 2012 page 3" href="http://viewer.zmags.com/publication/443229e2?page=3"> Volume 46, Number 9 Believing in future of </a> <a title="September 2012 page 4" href="http://viewer.zmags.com/publication/443229e2?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="September 2012 page 5" href="http://viewer.zmags.com/publication/443229e2?page=5"> GIVE THEM WHAT THEY REALLY WANT With Reward Zone®</a> <a title="September 2012 page 6" href="http://viewer.zmags.com/publication/443229e2?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="September 2012 page 7" href="http://viewer.zmags.com/publication/443229e2?page=7"> In this economy, oils that save gas and protect e</a> <a title="September 2012 page 8" href="http://viewer.zmags.com/publication/443229e2?page=8"> DEALERSHIPS Throughput Rises Average sales per st</a> <a title="September 2012 page 9" href="http://viewer.zmags.com/publication/443229e2?page=9"> WARD'S TOP 500 DEALER PROFILE Dealership Going to</a> <a title="September 2012 page 10" href="http://viewer.zmags.com/publication/443229e2?page=10"> Bob Bulkley Dealer Principal, Expressway Dodge Ch</a> <a title="September 2012 page 11" href="http://viewer.zmags.com/publication/443229e2?page=11"> WARD'S TOP 500 DEALER PROFILE Green says of her C</a> <a title="September 2012 page 12" href="http://viewer.zmags.com/publication/443229e2?page=12"> ALTERNATIVE POWERTRAINS Range of Anxieties </a> <a title="September 2012 page 13" href="http://viewer.zmags.com/publication/443229e2?page=13"> WARDSAUTO U.S. SALES 2009 2010 2011 </a> <a title="September 2012 page 14" href="http://viewer.zmags.com/publication/443229e2?page=14"> BRANDS Last Swede Standing With Saab gone f</a> <a title="September 2012 page 15" href="http://viewer.zmags.com/publication/443229e2?page=15"> AWD now on S60 T5. Volvo Expands All-Wheel-Dr</a> <a title="September 2012 page 16" href="http://viewer.zmags.com/publication/443229e2?page=16"> MODERN FACILITIES Honda Helps Dealers Go Gr</a> <a title="September 2012 page 17" href="http://viewer.zmags.com/publication/443229e2?page=17"> ||| 500+ Exhibits ||| Bonus Workshops on Friday</a> <a title="September 2012 page 18" href="http://viewer.zmags.com/publication/443229e2?page=18"> WARDSAUTO REMARKETING 150 Internet Reshapes</a> <a title="September 2012 page 19" href="http://viewer.zmags.com/publication/443229e2?page=19"> “HE WHO HAS THE BIGGEST WEB (PRESE</a> <a title="September 2012 page 20" href="http://viewer.zmags.com/publication/443229e2?page=20"> WARDSAUTO REMARKETING 150 a designated radius to </a> <a title="September 2012 page 21" href="http://viewer.zmags.com/publication/443229e2?page=21"> WARDSAUTO 2012 DEALER REMARKETING 150 Rank De</a> <a title="September 2012 page 22" href="http://viewer.zmags.com/publication/443229e2?page=22"> WARDSAUTO REMARKETING 150 WARDSAUTO 2012 DEALER R</a> <a title="September 2012 page 23" href="http://viewer.zmags.com/publication/443229e2?page=23"> PREMIUM PICKUPS Deluxe Trucks Affluent customers </a> <a title="September 2012 page 24" href="http://viewer.zmags.com/publication/443229e2?page=24"> PREMIUM PICKUPS the economic turmoil, knowing tha</a> <a title="September 2012 page 25" href="http://viewer.zmags.com/publication/443229e2?page=25"> TD Auto Finance Flip the panel to see what our s</a> <a title="September 2012 page 26" href="http://viewer.zmags.com/publication/443229e2?page=26"> " ! ! ! 642 </a> <a title="September 2012 page 27" href="http://viewer.zmags.com/publication/443229e2?page=27"> DEALER MANAGEMENT When Comparisons Contrast Here </a> <a title="September 2012 page 28" href="http://viewer.zmags.com/publication/443229e2?page=28"> DEALER MANAGEMENT Defend Yourself With Facts A wa</a> <a title="September 2012 page 29" href="http://viewer.zmags.com/publication/443229e2?page=29"> Keeping It Legal Five things auto dealers should </a> <a title="September 2012 page 30" href="http://viewer.zmags.com/publication/443229e2?page=30"> PROFITCENTER: INTERNET MARKETING CEO's Year-One L</a> <a title="September 2012 page 31" href="http://viewer.zmags.com/publication/443229e2?page=31"> Touchscreens Called Distracting Consumer Reports </a> <a title="September 2012 page 32" href="http://viewer.zmags.com/publication/443229e2?page=32"> PROFITCENTER: INTERNET MARKETING “SCREENAGERS” </a> <a title="September 2012 page 33" href="http://viewer.zmags.com/publication/443229e2?page=33"> Ambient Lighting Draws Youthful, Tech-Savvy Buyer</a> <a title="September 2012 page 34" href="http://viewer.zmags.com/publication/443229e2?page=34"> PROFITCENTER: SALES It's the Auto Economy! U.S. d</a> <a title="September 2012 page 35" href="http://viewer.zmags.com/publication/443229e2?page=35"> GM's Grand Goal Former plant manager leads effort</a> <a title="September 2012 page 36" href="http://viewer.zmags.com/publication/443229e2?page=36"> PROFITCENTER: SALES Sales Competition to He</a> <a title="September 2012 page 37" href="http://viewer.zmags.com/publication/443229e2?page=37"> U.S. Auto Sales Heading for Sweet 16 Million Unit</a> <a title="September 2012 page 38" href="http://viewer.zmags.com/publication/443229e2?page=38"> PROFITCENTER: FINANCE & INSURANCE It's Illegal to</a> <a title="September 2012 page 39" href="http://viewer.zmags.com/publication/443229e2?page=39"> Some Things Do, Don't Change “The deal” still cou</a> <a title="September 2012 page 40" href="http://viewer.zmags.com/publication/443229e2?page=40"> PROFITCENTER: FINANCE & INSURANCE Dealers E</a> <a title="September 2012 page 41" href="http://viewer.zmags.com/publication/443229e2?page=41"> FREE WEBINAR - VIEW NOW ON DEMAND MODERN F&I: A B</a> <a title="September 2012 page 42" href="http://viewer.zmags.com/publication/443229e2?page=42"> ROAD TESTS REVENGE OF THE ECO CARS 250 Miles i</a> <a title="September 2012 page 43" href="http://viewer.zmags.com/publication/443229e2?page=43"> WardsAuto editors Drew Winter and Steve Finlay dr</a> <a title="September 2012 page 44" href="http://viewer.zmags.com/publication/443229e2?page=44"> PROFITCENTER: FIXED OPERATIONS Double the V</a> <a title="September 2012 page 45" href="http://viewer.zmags.com/publication/443229e2?page=45"> Radio Expert Unlocks Malfunctioning Key-Fob Myste</a> <a title="September 2012 page 46" href="http://viewer.zmags.com/publication/443229e2?page=46"> END GAME BY JOHN McELROY Different Plan to Save O</a> <a title="September 2012 page 47" href="http://viewer.zmags.com/publication/443229e2?page=47"> To: Carol Paulsen From: Ted Jordan $100 Best Buy®</a> <a title="September 2012 page 48" href="http://viewer.zmags.com/publication/443229e2?page=48"> Increase profitability and selling time while redu</a>