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Best regards
Zmags
Autumn 2012
www.hmi-online.com
West greets east
Meeting the cultural needs
of the Chinese guest
Green shoots
Fairmont’s Jennifer Fox
discusses sustainable growth
Classic collection
Pierre-Yves Rochon on transcending the ordinary
An official
publication of
www.ehma.com
Michel Roux Jr · Sheraton's revitalisation · EH Awards 2012 · Technology transforms the front desk
Electrolux Professional
Hospitality Laundry
Change to the new
Winning Team
New Washer W555H and Dryer T5130
Great savings in time, energy and money:
lowest water and energy consumption,
best wash performance and dewatering
Best return on investment:
a lifetime of 30,000 cycles
Excellence inside: new Compass Pro program
package for best-in-class use and results
Autumn 2012 www.hmi-online.com W
Electrolux Professional Hospitality Laundry Ch
From the editor On the web... Keep up with the la
Miraval Resort & Spa, Tucson, USA Why Eur
Science, Experience, Senses.
Underneath it all—clean. When it comes to making
Contents 14 Cover story 29 Fairmont's Jenni
Contents 66 Insight > Awards AWARDS 2012
Develop your business with a global leader
The intelligence > Hotel news News DEVELOPMENT
The intelligence > Vital statistics Vital stat
Insight > EHMA Design of the times For hotels to
Company insight Entertainment for sophisticated
The big interview > Jennifer Fox Growth vs th
The big interview > Jennifer Fox I t
The big interview > Jennifer Fox
“ To guarantee my clientele perfect service, I
“In addition to the world's leading faculty a
Insight > Business management & development
Insight > Business management & development Ger
Insight > Business management & development neg
Special report > Sheraton A star in the ascend
Duomo di Milano - Italy From the capital of desi
Special report > Sheraton plans are based on a
Special report > Sheraton The deluxe Cotai-view
Company insight > Design Green pastures, in the
Insight > Design As one of the world's most fête
Sky line design uk
Insight > Design Credit: Fabrice Rambert Pierre
Insight > Design an ultra-luxury proprty that i
Company insight > Design One-stop hotel renova
Convenience that really looks good Modern hotel
Company insight > Design Comfort, function and
Insight > Operations West greets east With China'
»Sustainable SOLUTIONS for successful GASTRONOMY«
Insight > Operations Hilton's Huanying hotels
Will your restaurant serve any uninvited guests t
Insight > Operations Language skills The Li Yu
Company insight > Operations Control in the clo
LHC.indd 3
Company insight > Operations A welcome approach
Company insight > Operations Sustainability on
Company insight > Operations
Think easy. Easy to cook In addition to man
Insight > Food & beverage A family affair As
Great Solutions For Small Spaces MAXIMIZE YOUR K
Insight > Food & beverage The clean solu
Insight > Food & beverage “Of course, I've stay
Li
Company insight > Food & beverage Coffee for al
Professional cleaning – quiet and powerful. At K
Insight > Technology
OTRUM ENTERPRISE. ANY ROOM CAN HAVE A GREAT VIEW
Insight > Technology Hotels ar
Insight > Technology
Insight > Guest amenities The green and gold
Design Technology Service Insight > Guest amenit
Insight > Guest amenities Hotel Le Bristol Pari
Insight > Guest amenities
Company insight Time for beauty sleep Thousand
Insight > Awards AWARDS 2012 Healthy competitio
Insight > Awards AWARDS 2012 HOTEL OF THE YEAR
Insight > Awards AWARDS 2012 INTERNATIONAL HOT
Insight > Awards AWARDS 2012 INTERIOR DESIGN O
Insight > Awards AWARDS 2012 HOTELIER OF THE Y
Save 50% up to VITO oil filter system Reduces th
Directory > Product showcase Product showcase
Directory > Product showcase Both models are
The Insider > Simon Woodrooffe YO! heads home
How can this room feel so bright and comfortable
*Restaurant Pool 2012 Wines & Spirits intl. THE