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<br /> Autumn 2012<br /> www.hmi-online.com<br /> West greets east<br /> Meeting the cultural needs<br /> of the Chinese guest<br /> Green shoots<br /> Fairmont’s Jennifer Fox<br /> discusses sustainable growth<br /> Classic collection<br /> Pierre-Yves Rochon on transcending the ordinary<br /> An official<br /> publication of<br /> www.ehma.com<br /> Michel Roux Jr · Sheraton's revitalisation · EH Awards 2012 · Technology transforms the front desk<br /> Electrolux Professional<br /> Hospitality Laundry<br /> Change to the new<br /> Winning Team<br /> New Washer W555H and Dryer T5130<br /> Great savings in time, energy and money:<br /> lowest water and energy consumption,<br /> best wash performance and dewatering<br /> Best return on investment:<br /> a lifetime of 30,000 cycles<br /> Excellence inside: new Compass Pro program<br /> package for best-in-class use and results<br <a title="HMI Autumn 2012 page 1" href="http://viewer.zmags.com/publication/463faa6d?page=1"> Autumn 2012 www.hmi-online.com W</a> <a title="HMI Autumn 2012 page 2" href="http://viewer.zmags.com/publication/463faa6d?page=2"> Electrolux Professional Hospitality Laundry Ch</a> <a title="HMI Autumn 2012 page 3" href="http://viewer.zmags.com/publication/463faa6d?page=3"> From the editor On the web... Keep up with the la</a> <a title="HMI Autumn 2012 page 4" href="http://viewer.zmags.com/publication/463faa6d?page=4"> Miraval Resort & Spa, Tucson, USA Why Eur</a> <a title="HMI Autumn 2012 page 5" href="http://viewer.zmags.com/publication/463faa6d?page=5"> Science, Experience, Senses.</a> <a title="HMI Autumn 2012 page 6" href="http://viewer.zmags.com/publication/463faa6d?page=6"> Underneath it all—clean. When it comes to making</a> <a title="HMI Autumn 2012 page 7" href="http://viewer.zmags.com/publication/463faa6d?page=7"> Contents 14 Cover story 29 Fairmont's Jenni</a> <a title="HMI Autumn 2012 page 8" href="http://viewer.zmags.com/publication/463faa6d?page=8"> Contents 66 Insight > Awards AWARDS 2012 </a> <a title="HMI Autumn 2012 page 9" href="http://viewer.zmags.com/publication/463faa6d?page=9"> Develop your business with a global leader </a> <a title="HMI Autumn 2012 page 10" href="http://viewer.zmags.com/publication/463faa6d?page=10"> The intelligence > Hotel news News DEVELOPMENT</a> <a title="HMI Autumn 2012 page 11" href="http://viewer.zmags.com/publication/463faa6d?page=11"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Autumn 2012 page 12" href="http://viewer.zmags.com/publication/463faa6d?page=12"> Insight > EHMA Design of the times For hotels to </a> <a title="HMI Autumn 2012 page 13" href="http://viewer.zmags.com/publication/463faa6d?page=13"> Company insight Entertainment for sophisticated</a> <a title="HMI Autumn 2012 page 14" href="http://viewer.zmags.com/publication/463faa6d?page=14"> The big interview > Jennifer Fox Growth vs th</a> <a title="HMI Autumn 2012 page 15" href="http://viewer.zmags.com/publication/463faa6d?page=15"> The big interview > Jennifer Fox I t </a> <a title="HMI Autumn 2012 page 16" href="http://viewer.zmags.com/publication/463faa6d?page=16"> The big interview > Jennifer Fox </a> <a title="HMI Autumn 2012 page 17" href="http://viewer.zmags.com/publication/463faa6d?page=17"> “ To guarantee my clientele perfect service, I</a> <a title="HMI Autumn 2012 page 18" href="http://viewer.zmags.com/publication/463faa6d?page=18"> “In addition to the world's leading faculty a</a> <a title="HMI Autumn 2012 page 19" href="http://viewer.zmags.com/publication/463faa6d?page=19"> Insight > Business management & development </a> <a title="HMI Autumn 2012 page 20" href="http://viewer.zmags.com/publication/463faa6d?page=20"> Insight > Business management & development Ger</a> <a title="HMI Autumn 2012 page 21" href="http://viewer.zmags.com/publication/463faa6d?page=21"> Insight > Business management & development neg</a> <a title="HMI Autumn 2012 page 22" href="http://viewer.zmags.com/publication/463faa6d?page=22"> </a> <a title="HMI Autumn 2012 page 23" href="http://viewer.zmags.com/publication/463faa6d?page=23"> Special report > Sheraton A star in the ascend</a> <a title="HMI Autumn 2012 page 24" href="http://viewer.zmags.com/publication/463faa6d?page=24"> Duomo di Milano - Italy From the capital of desi</a> <a title="HMI Autumn 2012 page 25" href="http://viewer.zmags.com/publication/463faa6d?page=25"> Special report > Sheraton plans are based on a </a> <a title="HMI Autumn 2012 page 26" href="http://viewer.zmags.com/publication/463faa6d?page=26"> Special report > Sheraton The deluxe Cotai-view</a> <a title="HMI Autumn 2012 page 27" href="http://viewer.zmags.com/publication/463faa6d?page=27"> Company insight > Design Green pastures, in the</a> <a title="HMI Autumn 2012 page 28" href="http://viewer.zmags.com/publication/463faa6d?page=28"> </a> <a title="HMI Autumn 2012 page 29" href="http://viewer.zmags.com/publication/463faa6d?page=29"> Insight > Design As one of the world's most fête</a> <a title="HMI Autumn 2012 page 30" href="http://viewer.zmags.com/publication/463faa6d?page=30"> Sky line design uk </a> <a title="HMI Autumn 2012 page 31" href="http://viewer.zmags.com/publication/463faa6d?page=31"> Insight > Design Credit: Fabrice Rambert Pierre</a> <a title="HMI Autumn 2012 page 32" href="http://viewer.zmags.com/publication/463faa6d?page=32"> Insight > Design an ultra-luxury proprty that i</a> <a title="HMI Autumn 2012 page 33" href="http://viewer.zmags.com/publication/463faa6d?page=33"> Company insight > Design One-stop hotel renova</a> <a title="HMI Autumn 2012 page 34" href="http://viewer.zmags.com/publication/463faa6d?page=34"> Convenience that really looks good Modern hotel</a> <a title="HMI Autumn 2012 page 35" href="http://viewer.zmags.com/publication/463faa6d?page=35"> Company insight > Design Comfort, function and </a> <a title="HMI Autumn 2012 page 36" href="http://viewer.zmags.com/publication/463faa6d?page=36"> Insight > Operations West greets east With China'</a> <a title="HMI Autumn 2012 page 37" href="http://viewer.zmags.com/publication/463faa6d?page=37"> »Sustainable SOLUTIONS for successful GASTRONOMY«</a> <a title="HMI Autumn 2012 page 38" href="http://viewer.zmags.com/publication/463faa6d?page=38"> Insight > Operations Hilton's Huanying hotels </a> <a title="HMI Autumn 2012 page 39" href="http://viewer.zmags.com/publication/463faa6d?page=39"> Will your restaurant serve any uninvited guests t</a> <a title="HMI Autumn 2012 page 40" href="http://viewer.zmags.com/publication/463faa6d?page=40"> Insight > Operations Language skills The Li Yu </a> <a title="HMI Autumn 2012 page 41" href="http://viewer.zmags.com/publication/463faa6d?page=41"> Company insight > Operations Control in the clo</a> <a title="HMI Autumn 2012 page 42" href="http://viewer.zmags.com/publication/463faa6d?page=42"> LHC.indd 3 </a> <a title="HMI Autumn 2012 page 43" href="http://viewer.zmags.com/publication/463faa6d?page=43"> Company insight > Operations A welcome approach</a> <a title="HMI Autumn 2012 page 44" href="http://viewer.zmags.com/publication/463faa6d?page=44"> Company insight > Operations Sustainability on </a> <a title="HMI Autumn 2012 page 45" href="http://viewer.zmags.com/publication/463faa6d?page=45"> Company insight > Operations </a> <a title="HMI Autumn 2012 page 46" href="http://viewer.zmags.com/publication/463faa6d?page=46"> Think easy. Easy to cook In addition to man</a> <a title="HMI Autumn 2012 page 47" href="http://viewer.zmags.com/publication/463faa6d?page=47"> Insight > Food & beverage A family affair As </a> <a title="HMI Autumn 2012 page 48" href="http://viewer.zmags.com/publication/463faa6d?page=48"> Great Solutions For Small Spaces MAXIMIZE YOUR K</a> <a title="HMI Autumn 2012 page 49" href="http://viewer.zmags.com/publication/463faa6d?page=49"> Insight > Food & beverage The clean solu</a> <a title="HMI Autumn 2012 page 50" href="http://viewer.zmags.com/publication/463faa6d?page=50"> Insight > Food & beverage “Of course, I've stay</a> <a title="HMI Autumn 2012 page 51" href="http://viewer.zmags.com/publication/463faa6d?page=51"> </a> <a title="HMI Autumn 2012 page 52" href="http://viewer.zmags.com/publication/463faa6d?page=52"> Li</a> <a title="HMI Autumn 2012 page 53" href="http://viewer.zmags.com/publication/463faa6d?page=53"> Company insight > Food & beverage Coffee for al</a> <a title="HMI Autumn 2012 page 54" href="http://viewer.zmags.com/publication/463faa6d?page=54"> Professional cleaning – quiet and powerful. At K</a> <a title="HMI Autumn 2012 page 55" href="http://viewer.zmags.com/publication/463faa6d?page=55"> Insight > Technology </a> <a title="HMI Autumn 2012 page 56" href="http://viewer.zmags.com/publication/463faa6d?page=56"> OTRUM ENTERPRISE. ANY ROOM CAN HAVE A GREAT VIEW </a> <a title="HMI Autumn 2012 page 57" href="http://viewer.zmags.com/publication/463faa6d?page=57"> Insight > Technology Hotels ar</a> <a title="HMI Autumn 2012 page 58" href="http://viewer.zmags.com/publication/463faa6d?page=58"> Insight > Technology </a> <a title="HMI Autumn 2012 page 59" href="http://viewer.zmags.com/publication/463faa6d?page=59"> </a> <a title="HMI Autumn 2012 page 60" href="http://viewer.zmags.com/publication/463faa6d?page=60"> </a> <a title="HMI Autumn 2012 page 61" href="http://viewer.zmags.com/publication/463faa6d?page=61"> Insight > Guest amenities The green and gold</a> <a title="HMI Autumn 2012 page 62" href="http://viewer.zmags.com/publication/463faa6d?page=62"> Design Technology Service Insight > Guest amenit</a> <a title="HMI Autumn 2012 page 63" href="http://viewer.zmags.com/publication/463faa6d?page=63"> Insight > Guest amenities Hotel Le Bristol Pari</a> <a title="HMI Autumn 2012 page 64" href="http://viewer.zmags.com/publication/463faa6d?page=64"> Insight > Guest amenities </a> <a title="HMI Autumn 2012 page 65" href="http://viewer.zmags.com/publication/463faa6d?page=65"> Company insight Time for beauty sleep Thousand</a> <a title="HMI Autumn 2012 page 66" href="http://viewer.zmags.com/publication/463faa6d?page=66"> Insight > Awards AWARDS 2012 Healthy competitio</a> <a title="HMI Autumn 2012 page 67" href="http://viewer.zmags.com/publication/463faa6d?page=67"> Insight > Awards AWARDS 2012 HOTEL OF THE YEAR</a> <a title="HMI Autumn 2012 page 68" href="http://viewer.zmags.com/publication/463faa6d?page=68"> Insight > Awards AWARDS 2012 INTERNATIONAL HOT</a> <a title="HMI Autumn 2012 page 69" href="http://viewer.zmags.com/publication/463faa6d?page=69"> Insight > Awards AWARDS 2012 INTERIOR DESIGN O</a> <a title="HMI Autumn 2012 page 70" href="http://viewer.zmags.com/publication/463faa6d?page=70"> Insight > Awards AWARDS 2012 HOTELIER OF THE Y</a> <a title="HMI Autumn 2012 page 71" href="http://viewer.zmags.com/publication/463faa6d?page=71"> Save 50% up to VITO oil filter system Reduces th</a> <a title="HMI Autumn 2012 page 72" href="http://viewer.zmags.com/publication/463faa6d?page=72"> Directory > Product showcase Product showcase </a> <a title="HMI Autumn 2012 page 73" href="http://viewer.zmags.com/publication/463faa6d?page=73"> Directory > Product showcase Both models are</a> <a title="HMI Autumn 2012 page 74" href="http://viewer.zmags.com/publication/463faa6d?page=74"> The Insider > Simon Woodrooffe YO! heads home </a> <a title="HMI Autumn 2012 page 75" href="http://viewer.zmags.com/publication/463faa6d?page=75"> How can this room feel so bright and comfortable </a> <a title="HMI Autumn 2012 page 76" href="http://viewer.zmags.com/publication/463faa6d?page=76"> *Restaurant Pool 2012 Wines & Spirits intl. THE </a>