If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> ARGOS: TESTING &<br /> SCALING FOR GROWTH<br /> Bertrand Bodson, Chief Digital Officer,<br /> Home Retail Group on transformation,<br /> speed and the Argos customer<br /> INSIDE OUR `OTHER SECTORS' EDITION:<br /> ] RETAIL REVIEW: VERY EXCLUSIVE P19<br /> ] LEARNING FROM PUBLISHERS P24<br /> ] REDEFINING SPACES P33<br /> ] HEADS UP WITH AR & VR P44<br /> ISSUE 52 | MAY 2015<br /> NEXT FROM INTERNET RETAILING<br /> InternetRetailing Awards 24 September 2015<br /> Full details at internetretailingawards.net<br /> <br /> Contents<br /> ISSUE 52 | MAY 2015<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Tim Wesson<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Rob Prevett<br /> Senior Account Manager: Sonia Vitta<br /> Tel: 020 7933 8999<br /> Fax: 020 7933 8<a title="Internet Retailing - May 2015 page 1" href="http://viewer.zmags.com/publication/464b82a8?page=1"> ARGOS: TESTING & SCALING FOR GROWTH Bertrand Bods</a> <a title="Internet Retailing - May 2015 page 2" href="http://viewer.zmags.com/publication/464b82a8?page=2"> </a> <a title="Internet Retailing - May 2015 page 3" href="http://viewer.zmags.com/publication/464b82a8?page=3"> Contents </a> <a title="Internet Retailing - May 2015 page 4" href="http://viewer.zmags.com/publication/464b82a8?page=4"> Editor's comment C USTOMER</a> <a title="Internet Retailing - May 2015 page 5" href="http://viewer.zmags.com/publication/464b82a8?page=5"> </a> <a title="Internet Retailing - May 2015 page 6" href="http://viewer.zmags.com/publication/464b82a8?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing - May 2015 page 7" href="http://viewer.zmags.com/publication/464b82a8?page=7"> NEWS MAJESTIC BUYS NAKED WINES Majestic W</a> <a title="Internet Retailing - May 2015 page 8" href="http://viewer.zmags.com/publication/464b82a8?page=8"> </a> <a title="Internet Retailing - May 2015 page 9" href="http://viewer.zmags.com/publication/464b82a8?page=9"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing - May 2015 page 10" href="http://viewer.zmags.com/publication/464b82a8?page=10"> INTERVIEW </a> <a title="Internet Retailing - May 2015 page 11" href="http://viewer.zmags.com/publication/464b82a8?page=11"> INTERVIEW As part of repositioning its</a> <a title="Internet Retailing - May 2015 page 12" href="http://viewer.zmags.com/publication/464b82a8?page=12"> customers an experience more akin to online brows</a> <a title="Internet Retailing - May 2015 page 13" href="http://viewer.zmags.com/publication/464b82a8?page=13"> customers who have already paid for their item an</a> <a title="Internet Retailing - May 2015 page 14" href="http://viewer.zmags.com/publication/464b82a8?page=14"> INTERVIEW of our locations within hours, </a> <a title="Internet Retailing - May 2015 page 15" href="http://viewer.zmags.com/publication/464b82a8?page=15"> </a> <a title="Internet Retailing - May 2015 page 16" href="http://viewer.zmags.com/publication/464b82a8?page=16"> UK retailers failing at customer service Eptica</a> <a title="Internet Retailing - May 2015 page 17" href="http://viewer.zmags.com/publication/464b82a8?page=17"> DASHBOARD </a> <a title="Internet Retailing - May 2015 page 18" href="http://viewer.zmags.com/publication/464b82a8?page=18"> SOLD OUT </a> <a title="Internet Retailing - May 2015 page 19" href="http://viewer.zmags.com/publication/464b82a8?page=19"> Retail review As customers and retailers look ac</a> <a title="Internet Retailing - May 2015 page 20" href="http://viewer.zmags.com/publication/464b82a8?page=20"> </a> <a title="Internet Retailing - May 2015 page 21" href="http://viewer.zmags.com/publication/464b82a8?page=21"> COMMENT Ecommerce in Europe? The rece</a> <a title="Internet Retailing - May 2015 page 22" href="http://viewer.zmags.com/publication/464b82a8?page=22"> Analysing Europe InternetRetailing's IREU Footpr</a> <a title="Internet Retailing - May 2015 page 23" href="http://viewer.zmags.com/publication/464b82a8?page=23"> RESEARCH address, rather than sell cross-</a> <a title="Internet Retailing - May 2015 page 24" href="http://viewer.zmags.com/publication/464b82a8?page=24"> A natural marriage Later this year, Marie Claire</a> <a title="Internet Retailing - May 2015 page 25" href="http://viewer.zmags.com/publication/464b82a8?page=25"> INTERNET RETAILING: CUSTOMER itself. Read</a> <a title="Internet Retailing - May 2015 page 26" href="http://viewer.zmags.com/publication/464b82a8?page=26"> add engagement to commerce. “If you can combi</a> <a title="Internet Retailing - May 2015 page 27" href="http://viewer.zmags.com/publication/464b82a8?page=27"> No costs and simple setup Win incremental sales</a> <a title="Internet Retailing - May 2015 page 28" href="http://viewer.zmags.com/publication/464b82a8?page=28"> The commerce of things James Gagliardi, Vice Pre</a> <a title="Internet Retailing - May 2015 page 29" href="http://viewer.zmags.com/publication/464b82a8?page=29"> INTERNET RETAILING: STRATEGY costly busin</a> <a title="Internet Retailing - May 2015 page 30" href="http://viewer.zmags.com/publication/464b82a8?page=30"> Sponsored by www.eDeliveryConference.com </a> <a title="Internet Retailing - May 2015 page 31" href="http://viewer.zmags.com/publication/464b82a8?page=31"> INTERNET RETAILING: STRATEGY The direct-t</a> <a title="Internet Retailing - May 2015 page 32" href="http://viewer.zmags.com/publication/464b82a8?page=32"> </a> <a title="Internet Retailing - May 2015 page 33" href="http://viewer.zmags.com/publication/464b82a8?page=33"> IN STORE: CUSTOMER Redefining spaces Ross</a> <a title="Internet Retailing - May 2015 page 34" href="http://viewer.zmags.com/publication/464b82a8?page=34"> CONNECTED Retail environments should be attuned t</a> <a title="Internet Retailing - May 2015 page 35" href="http://viewer.zmags.com/publication/464b82a8?page=35"> IN STORE: CUSTOMER CONVENIENT Amazon has r</a> <a title="Internet Retailing - May 2015 page 36" href="http://viewer.zmags.com/publication/464b82a8?page=36"> A commercial, comparative performance index of ec</a> <a title="Internet Retailing - May 2015 page 37" href="http://viewer.zmags.com/publication/464b82a8?page=37"> Findings from the IRUK 500 2015 Strategy Click a</a> <a title="Internet Retailing - May 2015 page 38" href="http://viewer.zmags.com/publication/464b82a8?page=38"> Planning for a robotic future Robotic technology</a> <a title="Internet Retailing - May 2015 page 39" href="http://viewer.zmags.com/publication/464b82a8?page=39"> IN STORE: OPERATIONS humanoid – they coul</a> <a title="Internet Retailing - May 2015 page 40" href="http://viewer.zmags.com/publication/464b82a8?page=40"> Right here, right now Most people have made a p</a> <a title="Internet Retailing - May 2015 page 41" href="http://viewer.zmags.com/publication/464b82a8?page=41"> MOBILE: IT BBC Children in Need is a </a> <a title="Internet Retailing - May 2015 page 42" href="http://viewer.zmags.com/publication/464b82a8?page=42"> @etail The pinnacle of recognitio</a> <a title="Internet Retailing - May 2015 page 43" href="http://viewer.zmags.com/publication/464b82a8?page=43"> MOBILE: IT venture into m-commerce proved</a> <a title="Internet Retailing - May 2015 page 44" href="http://viewer.zmags.com/publication/464b82a8?page=44"> The Future of Augmented Reality Helen Foley, Ma</a> <a title="Internet Retailing - May 2015 page 45" href="http://viewer.zmags.com/publication/464b82a8?page=45"> MOBILE: CUSTOMER arrived, they need to fin</a> <a title="Internet Retailing - May 2015 page 46" href="http://viewer.zmags.com/publication/464b82a8?page=46"> HEADS UP FOR A VIRTUAL FUTURE Nolan O'Connor, Di</a> <a title="Internet Retailing - May 2015 page 47" href="http://viewer.zmags.com/publication/464b82a8?page=47"> INSIGHT Insight around the world </a> <a title="Internet Retailing - May 2015 page 48" href="http://viewer.zmags.com/publication/464b82a8?page=48"> CHLOE RIGBY, EDITOR, INTERNETRETAILING.NET The US</a> <a title="Internet Retailing - May 2015 page 49" href="http://viewer.zmags.com/publication/464b82a8?page=49"> ????????? 25 - 26 March 2015 NEC, </a> <a title="Internet Retailing - May 2015 page 50" href="http://viewer.zmags.com/publication/464b82a8?page=50"> conference sessions at the eDelivery Expo. Black </a> <a title="Internet Retailing - May 2015 page 51" href="http://viewer.zmags.com/publication/464b82a8?page=51"> </a> <a title="Internet Retailing - May 2015 page 52" href="http://viewer.zmags.com/publication/464b82a8?page=52"> </a> <a title="Internet Retailing - May 2015 page 53" href="http://viewer.zmags.com/publication/464b82a8?page=53"> </a> <a title="Internet Retailing - May 2015 page 54" href="http://viewer.zmags.com/publication/464b82a8?page=54"> </a> <a title="Internet Retailing - May 2015 page 55" href="http://viewer.zmags.com/publication/464b82a8?page=55"> </a> <a title="Internet Retailing - May 2015 page 56" href="http://viewer.zmags.com/publication/464b82a8?page=56"> </a>