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<br /> 8 Upbeat<br /> Dealership group sees<br /> Chrysler as `growth franchise.'<br /> 19Used-Car Prices Roll<br /> What happens when high demand<br /> meets low supply.<br /> 26 Dueling Departments<br /> Sales and F&I departments<br /> sometimes are at odds.<br /> December 2011<br /> November 2011<br /> AGAINST THE<br /> RULES<br /> Dealers fight prospects of more<br /> government regulations. On page 10<br /> A PENTON MEDIA PUBLICATION<br /> DEALER SERVICES<br /> Volume 45, Number 12<br /> Bob McDorman amid his auto memorabilia.<br /> 7<br /> ON THE COVER:<br /> 10 Against The Rules<br /> Dealers oppose the prospects of yet more regulations.<br /> By Steve Finlay<br /> FEATURES:<br /> 3 Ziegler: This Year's Winners, Losers<br /> Japanese auto makers just can't seem to get a break.<br /> By Jim Ziegler<br /> 6 D<a title="December 2011 page 1" href="http://viewer.zmags.com/publication/46e7aa6d?page=1"> 8 Upbeat Dealership group sees </a> <a title="December 2011 page 2" href="http://viewer.zmags.com/publication/46e7aa6d?page=2"> DEALER SERVICES</a> <a title="December 2011 page 3" href="http://viewer.zmags.com/publication/46e7aa6d?page=3"> Volume 45, Number 12 Bob McDorman amid h</a> <a title="December 2011 page 4" href="http://viewer.zmags.com/publication/46e7aa6d?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="December 2011 page 5" href="http://viewer.zmags.com/publication/46e7aa6d?page=5"> THE WAY I SEE IT We welcome readers’ feedback, in</a> <a title="December 2011 page 6" href="http://viewer.zmags.com/publication/46e7aa6d?page=6"> INVENTORY Hyundai Dealers Move On Up S UP</a> <a title="December 2011 page 7" href="http://viewer.zmags.com/publication/46e7aa6d?page=7"> DEALERSHIP JOBS Confessions of a Lot Boy Bob McDo</a> <a title="December 2011 page 8" href="http://viewer.zmags.com/publication/46e7aa6d?page=8"> DEALER Q&A Stingrays as part of dealer trades. </a> <a title="December 2011 page 9" href="http://viewer.zmags.com/publication/46e7aa6d?page=9"> a little bit. We weren't making much money. Cash </a> <a title="December 2011 page 10" href="http://viewer.zmags.com/publication/46e7aa6d?page=10"> WARD'S TOP 500 DEALER PROFILE Upbeat in Blue Gras</a> <a title="December 2011 page 11" href="http://viewer.zmags.com/publication/46e7aa6d?page=11"> ally.com/bizhero to join us in ally.com/bizhe</a> <a title="December 2011 page 12" href="http://viewer.zmags.com/publication/46e7aa6d?page=12"> 1. AGAINST THE RULES DEALERS OPPOSE THE PROSPECT</a> <a title="December 2011 page 13" href="http://viewer.zmags.com/publication/46e7aa6d?page=13"> know it when I see it.” The Consumer Financial </a> <a title="December 2011 page 14" href="http://viewer.zmags.com/publication/46e7aa6d?page=14"> Another proposed limiting dealer loan fees to</a> <a title="December 2011 page 15" href="http://viewer.zmags.com/publication/46e7aa6d?page=15"> Some DMS vendors make a living out of selling you</a> <a title="December 2011 page 16" href="http://viewer.zmags.com/publication/46e7aa6d?page=16"> “I was stunned when that opposition came up.” NA</a> <a title="December 2011 page 17" href="http://viewer.zmags.com/publication/46e7aa6d?page=17"> ing to work diligently to educate dealers on the </a> <a title="December 2011 page 18" href="http://viewer.zmags.com/publication/46e7aa6d?page=18"> PROFITCENTER: DEALER MANAGEMENT Do-It-Yourself Pr</a> <a title="December 2011 page 19" href="http://viewer.zmags.com/publication/46e7aa6d?page=19"> PROFITCENTER: DEALER MANAGEMENT Inspect Used Cars</a> <a title="December 2011 page 20" href="http://viewer.zmags.com/publication/46e7aa6d?page=20"> PROFITCENTER: DEALER MANAGEMENT What the Hack! Cr</a> <a title="December 2011 page 21" href="http://viewer.zmags.com/publication/46e7aa6d?page=21"> PROFITCENTER: REMARKETING Used-Car Prices Keep Ro</a> <a title="December 2011 page 22" href="http://viewer.zmags.com/publication/46e7aa6d?page=22"> PROFITCENTER: INTERNET Remember the Human Touch O</a> <a title="December 2011 page 23" href="http://viewer.zmags.com/publication/46e7aa6d?page=23"> PROFITCENTER: INTERNET car that the customer has </a> <a title="December 2011 page 24" href="http://viewer.zmags.com/publication/46e7aa6d?page=24"> PROFITCENTER: SALES David vs. Goliath How to stay</a> <a title="December 2011 page 25" href="http://viewer.zmags.com/publication/46e7aa6d?page=25"> </a> <a title="December 2011 page 26" href="http://viewer.zmags.com/publication/46e7aa6d?page=26"> PROFITCENTER: FINANCE & INSURANCE Trade Rate for </a> <a title="December 2011 page 27" href="http://viewer.zmags.com/publication/46e7aa6d?page=27"> Menus' Main Benefits Menu use and F&I managers'</a> <a title="December 2011 page 28" href="http://viewer.zmags.com/publication/46e7aa6d?page=28"> Dealership Dueling F&I offices and sales departme</a> <a title="December 2011 page 29" href="http://viewer.zmags.com/publication/46e7aa6d?page=29"> To: Carol Paulsen From: Ted Jordan $100 Best Buy®</a> <a title="December 2011 page 30" href="http://viewer.zmags.com/publication/46e7aa6d?page=30"> PROFITCENTER: FINANCE & INSURANCE B</a> <a title="December 2011 page 31" href="http://viewer.zmags.com/publication/46e7aa6d?page=31"> “ different approaches to auto retailing. “Th</a> <a title="December 2011 page 32" href="http://viewer.zmags.com/publication/46e7aa6d?page=32"> PROFITCENTER: FIXED OPERATIONS In Search of Perfe</a> <a title="December 2011 page 33" href="http://viewer.zmags.com/publication/46e7aa6d?page=33"> is to provide a specific amount of money up </a> <a title="December 2011 page 34" href="http://viewer.zmags.com/publication/46e7aa6d?page=34"> FACILITIES Mercedes Builds Stunning Store New $22</a> <a title="December 2011 page 35" href="http://viewer.zmags.com/publication/46e7aa6d?page=35"> Register for this FREE WEBINAR The </a> <a title="December 2011 page 36" href="http://viewer.zmags.com/publication/46e7aa6d?page=36"> Helping you grow your business is our business. </a>