Dealership group sees
Chrysler as `growth franchise.'
19Used-Car Prices Roll
What happens when high demand
meets low supply.
26 Dueling Departments
Sales and F&I departments
sometimes are at odds.
Dealers ﬁght prospects of more
government regulations. On page 10
A PENTON MEDIA PUBLICATION
Volume 45, Number 12
Bob McDorman amid his auto memorabilia.
ON THE COVER:
10 Against The Rules
Dealers oppose the prospects of yet more regulations.
By Steve Finlay
3 Ziegler: This Year's Winners, Losers
Japanese auto makers just can't seem to get a break.
By Jim Ziegler
6 D 8 Upbeat Dealership group sees
Volume 45, Number 12 Bob McDorman amid h
EDITOR'S FORUM BY STEVE FINLAY We welcome readers
THE WAY I SEE IT We welcome readers feedback, in
INVENTORY Hyundai Dealers Move On Up S UP
DEALERSHIP JOBS Confessions of a Lot Boy Bob McDo
DEALER Q&A Stingrays as part of dealer trades.
a little bit. We weren't making much money. Cash
WARD'S TOP 500 DEALER PROFILE Upbeat in Blue Gras
ally.com/bizhero to join us in ally.com/bizhe
1. AGAINST THE RULES DEALERS OPPOSE THE PROSPECT
know it when I see it.” The Consumer Financial
Another proposed limiting dealer loan fees to
Some DMS vendors make a living out of selling you
“I was stunned when that opposition came up.” NA
ing to work diligently to educate dealers on the
PROFITCENTER: DEALER MANAGEMENT Do-It-Yourself Pr
PROFITCENTER: DEALER MANAGEMENT Inspect Used Cars
PROFITCENTER: DEALER MANAGEMENT What the Hack! Cr
PROFITCENTER: REMARKETING Used-Car Prices Keep Ro
PROFITCENTER: INTERNET Remember the Human Touch O
PROFITCENTER: INTERNET car that the customer has
PROFITCENTER: SALES David vs. Goliath How to stay
PROFITCENTER: FINANCE & INSURANCE Trade Rate for
Menus' Main Benefits Menu use and F&I managers'
Dealership Dueling F&I offices and sales departme
To: Carol Paulsen From: Ted Jordan $100 Best Buy®
PROFITCENTER: FINANCE & INSURANCE B
“ different approaches to auto retailing. “Th
PROFITCENTER: FIXED OPERATIONS In Search of Perfe
is to provide a specific amount of money up
FACILITIES Mercedes Builds Stunning Store New $22
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