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<br /> PMEXPO 2016<br /> The Must-Attend Property Management Event<br /> four decades of making property managers’ lives easier<br /> Celebrating<br /> Wednesday, April 6 • 9 am – 4 pm<br /> Walter E. Washington Convention Center<br /> Washington, DC<br /> www.pma-dc.org • www.bestapartmentsindc.com<br /> PMA Calendar<br /> PMEXP0 2016<br /> Wednesday, April 6<br /> 9 a.m. – 4 p.m.<br /> Walter E. Washington Convention Center<br /> 801 Mt. Vernon Place, NW<br /> Washington, DC 20001<br /> Associate Council Happy Hour<br /> Tuesday, April 12<br /> 5 – 7 p.m.<br /> Caddies On Cordell<br /> 4922 Cordell Avenue<br /> Bethesda, MD 20814<br /> PACE Awards Orientations<br /> Tuesday, April 12<br /> 10 – 11 a.m.<br /> Virginia Square Towers<br /> 3444 Fairfax Drive, Arlington, VA 22201<br /> Thursday, April 14<br /> 10 – 11 a.m.<br /> City Market at O Street Apartments<br /> 800 P Street, NW, Washington, DC 20001<br /> Tuesday, April 19<br /> 10 – 11 a.m.<br /> <a title="bulletin_apr16 page 1" href="http://viewer.zmags.com/publication/48741a22?page=1"> PMEXPO 2016 The Must-Attend Property Management E</a> <a title="bulletin_apr16 page 2" href="http://viewer.zmags.com/publication/48741a22?page=2"> PMA Calendar PMEXP0 2016 Wednesday, April 6 9 a.</a> <a title="bulletin_apr16 page 3" href="http://viewer.zmags.com/publication/48741a22?page=3"> PRESIDENT’S MESSAGE Celebrate With Us Kathy </a> <a title="bulletin_apr16 page 4" href="http://viewer.zmags.com/publication/48741a22?page=4"> 4 www.pma-dc.org </a> <a title="bulletin_apr16 page 5" href="http://viewer.zmags.com/publication/48741a22?page=5"> Features Creating a Culture of Service and Raving</a> <a title="bulletin_apr16 page 6" href="http://viewer.zmags.com/publication/48741a22?page=6"> Debunking PMEXPO’s Myths and Misperceptions I don</a> <a title="bulletin_apr16 page 7" href="http://viewer.zmags.com/publication/48741a22?page=7"> I don’t have time. Balderdash! That’s like saying</a> <a title="bulletin_apr16 page 8" href="http://viewer.zmags.com/publication/48741a22?page=8"> pissedconsumer.com or other online review </a> <a title="bulletin_apr16 page 9" href="http://viewer.zmags.com/publication/48741a22?page=9"> PMEXPO Seminars PMEXPO offers a full day of edu</a> <a title="bulletin_apr16 page 10" href="http://viewer.zmags.com/publication/48741a22?page=10"> interactive session, you will learn how to improv</a> <a title="bulletin_apr16 page 11" href="http://viewer.zmags.com/publication/48741a22?page=11"> PMEXPO 2016: Celebrating four decades of making p</a> <a title="bulletin_apr16 page 12" href="http://viewer.zmags.com/publication/48741a22?page=12"> PMEXPO 2016 Exhibitors Alphabetical List of Exh</a> <a title="bulletin_apr16 page 13" href="http://viewer.zmags.com/publication/48741a22?page=13"> m pening O in Balti ore pril 2016 A Ca</a> <a title="bulletin_apr16 page 14" href="http://viewer.zmags.com/publication/48741a22?page=14"> Alphabetical List of Exhibitors (cont.) Fence & D</a> <a title="bulletin_apr16 page 15" href="http://viewer.zmags.com/publication/48741a22?page=15"> Alphabetical List of Exhibitors (cont.) Superior </a> <a title="bulletin_apr16 page 16" href="http://viewer.zmags.com/publication/48741a22?page=16"> First Time Exhibitors (cont.) by Booth 515 to win</a> <a title="bulletin_apr16 page 17" href="http://viewer.zmags.com/publication/48741a22?page=17"> THE MAJOR APPLIANCE GIANT AMERICA’S Est. 1909 </a> <a title="bulletin_apr16 page 18" href="http://viewer.zmags.com/publication/48741a22?page=18"> First Time Exhibitors Progressive Waste Solutions</a> <a title="bulletin_apr16 page 19" href="http://viewer.zmags.com/publication/48741a22?page=19"> Exhibitor Spotlight (cont.) residences with a bro</a> <a title="bulletin_apr16 page 20" href="http://viewer.zmags.com/publication/48741a22?page=20"> Exhibitor Spotlight (cont.) a drawing to win a dr</a> <a title="bulletin_apr16 page 21" href="http://viewer.zmags.com/publication/48741a22?page=21"> Exhibitor Spotlight (cont.) Fincor Construction, </a> <a title="bulletin_apr16 page 22" href="http://viewer.zmags.com/publication/48741a22?page=22"> Exhibitor Spotlight (cont.) Potomac Canine (Booth</a> <a title="bulletin_apr16 page 23" href="http://viewer.zmags.com/publication/48741a22?page=23"> Creating a Culture of Service and Raving Fans: In</a> <a title="bulletin_apr16 page 24" href="http://viewer.zmags.com/publication/48741a22?page=24"> JW: It takes a whole lot of saying, “How can I he</a> <a title="bulletin_apr16 page 25" href="http://viewer.zmags.com/publication/48741a22?page=25"> PMA General Membership Meeting The Twelve Cs of a</a> <a title="bulletin_apr16 page 26" href="http://viewer.zmags.com/publication/48741a22?page=26"> March 2016 Leasing Summit Photo Gallery </a> <a title="bulletin_apr16 page 27" href="http://viewer.zmags.com/publication/48741a22?page=27"> Ricky Goings (VMG Resources, LLC) engages in conv</a> <a title="bulletin_apr16 page 28" href="http://viewer.zmags.com/publication/48741a22?page=28"> Question of the Month Which Features or Amenities</a> <a title="bulletin_apr16 page 29" href="http://viewer.zmags.com/publication/48741a22?page=29"> We are currently ren</a> <a title="bulletin_apr16 page 30" href="http://viewer.zmags.com/publication/48741a22?page=30"> The Proposed Rental Housing Late Fees Fairness Am</a> <a title="bulletin_apr16 page 31" href="http://viewer.zmags.com/publication/48741a22?page=31"> This would not be so problematic if residents wer</a> <a title="bulletin_apr16 page 32" href="http://viewer.zmags.com/publication/48741a22?page=32"> PACE Begins 2016 Competition: Entry Forms Due Apr</a> <a title="bulletin_apr16 page 33" href="http://viewer.zmags.com/publication/48741a22?page=33"> Introducing the PMA Summer Classic In 2012 PMA</a> <a title="bulletin_apr16 page 34" href="http://viewer.zmags.com/publication/48741a22?page=34"> and spa packages. Participants will receive a pla</a> <a title="bulletin_apr16 page 35" href="http://viewer.zmags.com/publication/48741a22?page=35"> Operations Corner: Your Roof Will Thank You for S</a> <a title="bulletin_apr16 page 36" href="http://viewer.zmags.com/publication/48741a22?page=36"> safely apply a specifically formulated, 100% biod</a> <a title="bulletin_apr16 page 37" href="http://viewer.zmags.com/publication/48741a22?page=37"> Solderless Solutions for Water-Supply and Closed-</a> <a title="bulletin_apr16 page 38" href="http://viewer.zmags.com/publication/48741a22?page=38"> Five-Star Sponsor Profile Minkoff Company Pione</a> <a title="bulletin_apr16 page 39" href="http://viewer.zmags.com/publication/48741a22?page=39"> services exclusively to the property management i</a> <a title="bulletin_apr16 page 40" href="http://viewer.zmags.com/publication/48741a22?page=40"> A condominium unit in Adams Morgan immediately af</a> <a title="bulletin_apr16 page 41" href="http://viewer.zmags.com/publication/48741a22?page=41"> Tom’s Blog: The Challenge of Features and Benefit</a> <a title="bulletin_apr16 page 42" href="http://viewer.zmags.com/publication/48741a22?page=42"> Instagramming Away for Earth Day April 22 If yo</a> <a title="bulletin_apr16 page 43" href="http://viewer.zmags.com/publication/48741a22?page=43"> APRIL 2016 | BULLETIN 43</a> <a title="bulletin_apr16 page 44" href="http://viewer.zmags.com/publication/48741a22?page=44"> PACE Awards Spotlight Judge's Choice Award </a> <a title="bulletin_apr16 page 45" href="http://viewer.zmags.com/publication/48741a22?page=45"> The Elms at Centreville is a PACE award- winning </a> <a title="bulletin_apr16 page 46" href="http://viewer.zmags.com/publication/48741a22?page=46"> at residents’ apartments, but also by reinventing</a> <a title="bulletin_apr16 page 47" href="http://viewer.zmags.com/publication/48741a22?page=47"> DC Metro In Numbers: Renter Growth Explodes in DC</a> <a title="bulletin_apr16 page 48" href="http://viewer.zmags.com/publication/48741a22?page=48"> How to Better Use Your Personal Batteries </a> <a title="bulletin_apr16 page 49" href="http://viewer.zmags.com/publication/48741a22?page=49"> ASSOCIATE MEMBER DIGEST Brainstorming PMEXPO Str</a> <a title="bulletin_apr16 page 50" href="http://viewer.zmags.com/publication/48741a22?page=50"> Committee Corner The following is a short recap o</a> <a title="bulletin_apr16 page 51" href="http://viewer.zmags.com/publication/48741a22?page=51"> Program and Seminar Committee The Committee prese</a> <a title="bulletin_apr16 page 52" href="http://viewer.zmags.com/publication/48741a22?page=52"> Associate Council The Council will hold a post-PM</a> <a title="bulletin_apr16 page 53" href="http://viewer.zmags.com/publication/48741a22?page=53"> Call today & mention this code: OLEARY002 301-948</a> <a title="bulletin_apr16 page 54" href="http://viewer.zmags.com/publication/48741a22?page=54"> 54 www.pma-dc.org </a> <a title="bulletin_apr16 page 55" href="http://viewer.zmags.com/publication/48741a22?page=55"> APRIL 2016 | BULLETIN 55</a>