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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> July, 2012 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 23, Issue 7<br /> 2012 NATIONAL<br /> HARDWARE SHOW®<br /> <br /> A HIT WITH ATTENDEES & EXHIBITORS<br /> PAGE 8<br /> NKBA REVEALS<br /> TOP TRENDS<br /> FROM 2012<br /> DESIGN<br /> COMPETITION<br /> PAGE 34<br /> PROFESSIONAL SERVICER’S<br /> ORGANIZATION<br /> 2012 ANNUAL CONVENTION<br /> PAGE 62<br /> Printed on Recycled Paper<br /> 10 percent Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> Whirlpool® kitchen collections redefine appliance design by balancing<br /> exciting modern signatures against the dramatic beauty of classic<br /> finishes. These alluring cues of metal bring appliances to a new<br /> level of sophistication and are now available in Black Ice, White<br /> Ice and Stainless Stee<a title="July '12 page 1" href="http://viewer.zmags.com/publication/49ab08e7?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="July '12 page 2" href="http://viewer.zmags.com/publication/49ab08e7?page=2"> Whirlpool® kitchen collections redefine appliance</a> <a title="July '12 page 3" href="http://viewer.zmags.com/publication/49ab08e7?page=3"> Models shown: WRS965CIAE, WDT710PAYE, WMH53520AE </a> <a title="July '12 page 4" href="http://viewer.zmags.com/publication/49ab08e7?page=4"> AS I SEE IT ELLE’S VIEW • • AS I SEE IT</a> <a title="July '12 page 5" href="http://viewer.zmags.com/publication/49ab08e7?page=5"> </a> <a title="July '12 page 6" href="http://viewer.zmags.com/publication/49ab08e7?page=6"> VIEWS • MOE’S MUSINGS • VIEWS Missed An</a> <a title="July '12 page 7" href="http://viewer.zmags.com/publication/49ab08e7?page=7"> Ranked Highest in Customer Satisfaction. Once ag</a> <a title="July '12 page 8" href="http://viewer.zmags.com/publication/49ab08e7?page=8"> 2012 NHS • 2012 NHS • 2012 NHS • 2012 N</a> <a title="July '12 page 9" href="http://viewer.zmags.com/publication/49ab08e7?page=9"> 2012 NHS • 2012 NHS • 2012 NHS 2012 Nat</a> <a title="July '12 page 10" href="http://viewer.zmags.com/publication/49ab08e7?page=10"> 2 012 N H S | continued from page 9 | A PARTY </a> <a title="July '12 page 11" href="http://viewer.zmags.com/publication/49ab08e7?page=11"> improvement industry it provides a perfect settin</a> <a title="July '12 page 12" href="http://viewer.zmags.com/publication/49ab08e7?page=12"> CALL TO ACTION SEND US YOUR SHOTS LOOKING FO</a> <a title="July '12 page 13" href="http://viewer.zmags.com/publication/49ab08e7?page=13"> </a> <a title="July '12 page 14" href="http://viewer.zmags.com/publication/49ab08e7?page=14"> </a> <a title="July '12 page 15" href="http://viewer.zmags.com/publication/49ab08e7?page=15"> JULY 2012 THE RETAIL OBSERVER 15</a> <a title="July '12 page 16" href="http://viewer.zmags.com/publication/49ab08e7?page=16"> Industry [ News ] • Porcelainized cast-iron gra</a> <a title="July '12 page 17" href="http://viewer.zmags.com/publication/49ab08e7?page=17"> • distinctive design, consistent high quality</a> <a title="July '12 page 18" href="http://viewer.zmags.com/publication/49ab08e7?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="July '12 page 19" href="http://viewer.zmags.com/publication/49ab08e7?page=19"> </a> <a title="July '12 page 20" href="http://viewer.zmags.com/publication/49ab08e7?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="July '12 page 21" href="http://viewer.zmags.com/publication/49ab08e7?page=21"> JULY 2012 THE RETAIL OBSERVER 21</a> <a title="July '12 page 22" href="http://viewer.zmags.com/publication/49ab08e7?page=22"> Industry [ News ] | continued from page 20 | </a> <a title="July '12 page 23" href="http://viewer.zmags.com/publication/49ab08e7?page=23"> Rachel Kohler (left) Since 200 1 Congratulation</a> <a title="July '12 page 24" href="http://viewer.zmags.com/publication/49ab08e7?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="July '12 page 25" href="http://viewer.zmags.com/publication/49ab08e7?page=25"> JULY 2012 THE RETAIL OBSERVER 25</a> <a title="July '12 page 26" href="http://viewer.zmags.com/publication/49ab08e7?page=26"> Industry [ News ] | continued from page 24 | </a> <a title="July '12 page 27" href="http://viewer.zmags.com/publication/49ab08e7?page=27"> www.almospecialty.com</a> <a title="July '12 page 28" href="http://viewer.zmags.com/publication/49ab08e7?page=28"> Industry [ News ] | continued from page 26 | </a> <a title="July '12 page 29" href="http://viewer.zmags.com/publication/49ab08e7?page=29"> </a> <a title="July '12 page 30" href="http://viewer.zmags.com/publication/49ab08e7?page=30"> Industry [ News ] | continued from page 28 | </a> <a title="July '12 page 31" href="http://viewer.zmags.com/publication/49ab08e7?page=31"> </a> <a title="July '12 page 32" href="http://viewer.zmags.com/publication/49ab08e7?page=32"> Industry [ News ] | continued from page 30 | </a> <a title="July '12 page 33" href="http://viewer.zmags.com/publication/49ab08e7?page=33"> </a> <a title="July '12 page 34" href="http://viewer.zmags.com/publication/49ab08e7?page=34"> THE NATIONAL KITCHEN & BATH ASSO THE 2012 NKBA DE</a> <a title="July '12 page 35" href="http://viewer.zmags.com/publication/49ab08e7?page=35"> OCIATION REVEALS TOP TRENDS FROM SIGN COMPETITION</a> <a title="July '12 page 36" href="http://viewer.zmags.com/publication/49ab08e7?page=36"> 2012 KITCHEN + BATH TRENDS | continued from page</a> <a title="July '12 page 37" href="http://viewer.zmags.com/publication/49ab08e7?page=37"> 8. TRADITIONAL TECHNOLOGY IN NON-TRADITIONAL SPAC</a> <a title="July '12 page 38" href="http://viewer.zmags.com/publication/49ab08e7?page=38"> • ASSOCIATION NEWS CEDIA Future Technol</a> <a title="July '12 page 39" href="http://viewer.zmags.com/publication/49ab08e7?page=39"> 58 emerging technology | networking | re</a> <a title="July '12 page 40" href="http://viewer.zmags.com/publication/49ab08e7?page=40"> Elly Valas • R E T A I L V I</a> <a title="July '12 page 41" href="http://viewer.zmags.com/publication/49ab08e7?page=41"> Showroom by NKBA member Areti Tanya Rentzos | Pho</a> <a title="July '12 page 42" href="http://viewer.zmags.com/publication/49ab08e7?page=42"> John Tschohl • C U S T O M E R S E R V I C E Wal</a> <a title="July '12 page 43" href="http://viewer.zmags.com/publication/49ab08e7?page=43"> </a> <a title="July '12 page 44" href="http://viewer.zmags.com/publication/49ab08e7?page=44"> Rick Segel • RETAIL BUSINESS KIT How Many W</a> <a title="July '12 page 45" href="http://viewer.zmags.com/publication/49ab08e7?page=45"> Global industry just picked up a Kentucky accent.</a> <a title="July '12 page 46" href="http://viewer.zmags.com/publication/49ab08e7?page=46"> Libby Wagner • CULTURE COACH Trust me! Pleas</a> <a title="July '12 page 47" href="http://viewer.zmags.com/publication/49ab08e7?page=47"> the lines of perfection the S3 Series from Scholt</a> <a title="July '12 page 48" href="http://viewer.zmags.com/publication/49ab08e7?page=48"> John White • APPLIANCE TRENDS Appliance Add</a> <a title="July '12 page 49" href="http://viewer.zmags.com/publication/49ab08e7?page=49"> </a> <a title="July '12 page 50" href="http://viewer.zmags.com/publication/49ab08e7?page=50"> Bill Bazemore • FURNITURE TRENDS </a> <a title="July '12 page 51" href="http://viewer.zmags.com/publication/49ab08e7?page=51"> Wine is about an experience... Vinotemp is lookin</a> <a title="July '12 page 52" href="http://viewer.zmags.com/publication/49ab08e7?page=52"> • BUYING GROUP NEWS BrandSource Announces Se</a> <a title="July '12 page 53" href="http://viewer.zmags.com/publication/49ab08e7?page=53"> • Retail Resources </a> <a title="July '12 page 54" href="http://viewer.zmags.com/publication/49ab08e7?page=54"> • BUYING GROUP NEWS Nationwide Marketing Grou</a> <a title="July '12 page 55" href="http://viewer.zmags.com/publication/49ab08e7?page=55"> 2012 • </a> <a title="July '12 page 56" href="http://viewer.zmags.com/publication/49ab08e7?page=56"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SER</a> <a title="July '12 page 57" href="http://viewer.zmags.com/publication/49ab08e7?page=57"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="July '12 page 58" href="http://viewer.zmags.com/publication/49ab08e7?page=58"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SERVICE</a> <a title="July '12 page 59" href="http://viewer.zmags.com/publication/49ab08e7?page=59"> E PA R T M E N T • S E R V I C E D E PA R T M </a> <a title="July '12 page 60" href="http://viewer.zmags.com/publication/49ab08e7?page=60"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SER</a> <a title="July '12 page 61" href="http://viewer.zmags.com/publication/49ab08e7?page=61"> Coming Soon To Advertise Call </a> <a title="July '12 page 62" href="http://viewer.zmags.com/publication/49ab08e7?page=62"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SE</a> <a title="July '12 page 63" href="http://viewer.zmags.com/publication/49ab08e7?page=63"> E PA R T M E N T • S E R V I C E D E PA R T M </a> <a title="July '12 page 64" href="http://viewer.zmags.com/publication/49ab08e7?page=64"> SERVICE DEPARTMENT | continued from page 63 | </a> <a title="July '12 page 65" href="http://viewer.zmags.com/publication/49ab08e7?page=65"> LOOK WHO’S READING... The RetailObserver </a> <a title="July '12 page 66" href="http://viewer.zmags.com/publication/49ab08e7?page=66"> Manufacturer {NOTES} •</a> <a title="July '12 page 67" href="http://viewer.zmags.com/publication/49ab08e7?page=67"> When it has to be fresh. We keep it fresher longe</a> <a title="July '12 page 68" href="http://viewer.zmags.com/publication/49ab08e7?page=68"> SIMPLY THE BEST, AND THE BEST, AND THE BEST. Intr</a>