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<br /> www.pma-dc.org • www.bestapartmentsindc.com<br /> PMA Calendar<br /> MAE and Leasing Professional Awards<br /> Ceremony<br /> Friday, December 4, 2015<br /> 10 a.m. - 12 p.m.<br /> Hyatt Regency Bethesda<br /> 7400 Wisconsin Avenue<br /> Bethesda, MD 20814<br /> Holiday Ball<br /> Saturday, December 12, 2015<br /> 6:30 p.m. - 12 a.m.<br /> Renaissance Washington, DC Downtown Hotel<br /> 999 Ninth Street, NW<br /> Washington, DC 20001<br /> General Membership Breakfast:<br /> A New Year, A New You<br /> Thursday, January 21<br /> 9 a.m. - 12 p.m.<br /> Tysons Corner Marriott<br /> 8028 Leesburg Pike<br /> Tysons, VA 22182<br /> Rent Collection Strategies for the New Year<br /> Thursday, January 28<br /> 9 a.m. - 12 p.m.<br /> Rollins Congressional Club<br /> 1621 Martha Terrace<br /> Rockville, MD 20852<br /> 2 www.pma-dc.org w<a title="bulletin_dec15 page 1" href="http://viewer.zmags.com/publication/4a40a0ed?page=1"> www.pma-dc.org • www.bestapartmentsindc.com</a> <a title="bulletin_dec15 page 2" href="http://viewer.zmags.com/publication/4a40a0ed?page=2"> PMA Calendar MAE and Leasing Professional Awar</a> <a title="bulletin_dec15 page 3" href="http://viewer.zmags.com/publication/4a40a0ed?page=3"> PRESIDENT’S MESSAGE Reflecting on Another Success</a> <a title="bulletin_dec15 page 4" href="http://viewer.zmags.com/publication/4a40a0ed?page=4"> 4 www.pma-dc.org </a> <a title="bulletin_dec15 page 5" href="http://viewer.zmags.com/publication/4a40a0ed?page=5"> Features C-Lab: Five Keys to Keeping Residents fo</a> <a title="bulletin_dec15 page 6" href="http://viewer.zmags.com/publication/4a40a0ed?page=6"> Past Presidents’ Awards Banquet Special Honors Pr</a> <a title="bulletin_dec15 page 7" href="http://viewer.zmags.com/publication/4a40a0ed?page=7"> Nominees and recipients for this award represent </a> <a title="bulletin_dec15 page 8" href="http://viewer.zmags.com/publication/4a40a0ed?page=8"> Jesse Martinez’s (Polinger Shannon & Luchs) effor</a> <a title="bulletin_dec15 page 9" href="http://viewer.zmags.com/publication/4a40a0ed?page=9"> boards – Elaine DeLude (ROSS Management Services)</a> <a title="bulletin_dec15 page 10" href="http://viewer.zmags.com/publication/4a40a0ed?page=10"> I would also like to take a minute and thank my B</a> <a title="bulletin_dec15 page 11" href="http://viewer.zmags.com/publication/4a40a0ed?page=11"> My Third and hopefully my last Real Estate Family</a> <a title="bulletin_dec15 page 12" href="http://viewer.zmags.com/publication/4a40a0ed?page=12"> 12 www.pma-dc.org </a> <a title="bulletin_dec15 page 13" href="http://viewer.zmags.com/publication/4a40a0ed?page=13"> PMA Holiday Ball Goes Bollywood We went to the </a> <a title="bulletin_dec15 page 14" href="http://viewer.zmags.com/publication/4a40a0ed?page=14"> C-Lab BULLETIN’s Communication Lab — C-Lab fo</a> <a title="bulletin_dec15 page 15" href="http://viewer.zmags.com/publication/4a40a0ed?page=15"> to your community’s policy that you communicated </a> <a title="bulletin_dec15 page 16" href="http://viewer.zmags.com/publication/4a40a0ed?page=16"> Past Presidents’ Awards Banquet Photo Gallery </a> <a title="bulletin_dec15 page 17" href="http://viewer.zmags.com/publication/4a40a0ed?page=17"> Scott Jones (The Donaldson Group) takes the podiu</a> <a title="bulletin_dec15 page 18" href="http://viewer.zmags.com/publication/4a40a0ed?page=18"> Alla Shtipelman (ROSS Management Services) and Ar</a> <a title="bulletin_dec15 page 19" href="http://viewer.zmags.com/publication/4a40a0ed?page=19"> Tom Rucker (Berkshire Communities) addresses the </a> <a title="bulletin_dec15 page 20" href="http://viewer.zmags.com/publication/4a40a0ed?page=20"> GENERAL MEMBERSHIP BREAKFAST A New Year, A New </a> <a title="bulletin_dec15 page 21" href="http://viewer.zmags.com/publication/4a40a0ed?page=21"> DECEMBER 2015 | BULLETIN 21</a> <a title="bulletin_dec15 page 22" href="http://viewer.zmags.com/publication/4a40a0ed?page=22"> RISING STAR SEMINAR Rent Collection Strategies f</a> <a title="bulletin_dec15 page 23" href="http://viewer.zmags.com/publication/4a40a0ed?page=23"> Maintenance Summit and Maintenance Professional A</a> <a title="bulletin_dec15 page 24" href="http://viewer.zmags.com/publication/4a40a0ed?page=24"> Assistant Service Manager of the Year, Service Te</a> <a title="bulletin_dec15 page 25" href="http://viewer.zmags.com/publication/4a40a0ed?page=25"> Carl Swafford (The Donaldson Group) teaches servi</a> <a title="bulletin_dec15 page 26" href="http://viewer.zmags.com/publication/4a40a0ed?page=26"> What Messages Are You Sending to Your Team? Do yo</a> <a title="bulletin_dec15 page 27" href="http://viewer.zmags.com/publication/4a40a0ed?page=27"> Meet Sarah Magnani, PMA Membership Committee Co-C</a> <a title="bulletin_dec15 page 28" href="http://viewer.zmags.com/publication/4a40a0ed?page=28"> her RPA designation from BOMA and a CAM designati</a> <a title="bulletin_dec15 page 29" href="http://viewer.zmags.com/publication/4a40a0ed?page=29"> Making Compensation A Nonissue If you surveyed </a> <a title="bulletin_dec15 page 30" href="http://viewer.zmags.com/publication/4a40a0ed?page=30"> Email Is How You Reach Millennials The Millenni</a> <a title="bulletin_dec15 page 31" href="http://viewer.zmags.com/publication/4a40a0ed?page=31"> The Holidays and Fair Housing For Rent magazine</a> <a title="bulletin_dec15 page 32" href="http://viewer.zmags.com/publication/4a40a0ed?page=32"> What PMA Members Can Learn From Collaborative Dis</a> <a title="bulletin_dec15 page 33" href="http://viewer.zmags.com/publication/4a40a0ed?page=33"> PEPCO COMBINED HEAT AND POWER (CHP) PROGRAM </a> <a title="bulletin_dec15 page 34" href="http://viewer.zmags.com/publication/4a40a0ed?page=34"> Question of the Month What Are You Doing at Your </a> <a title="bulletin_dec15 page 35" href="http://viewer.zmags.com/publication/4a40a0ed?page=35"> For Thanksg</a> <a title="bulletin_dec15 page 36" href="http://viewer.zmags.com/publication/4a40a0ed?page=36"> PMA Career Day at Cornerstone Montgomery On Nove</a> <a title="bulletin_dec15 page 37" href="http://viewer.zmags.com/publication/4a40a0ed?page=37"> Committee always amazes me,” says Carrie Ehart (R</a> <a title="bulletin_dec15 page 38" href="http://viewer.zmags.com/publication/4a40a0ed?page=38"> that they ‘can do it.’ They can find work. They a</a> <a title="bulletin_dec15 page 39" href="http://viewer.zmags.com/publication/4a40a0ed?page=39"> Five-Star Sponsor Profile Studebaker Submetering,</a> <a title="bulletin_dec15 page 40" href="http://viewer.zmags.com/publication/4a40a0ed?page=40"> decline by more than 20% and water consumption pl</a> <a title="bulletin_dec15 page 41" href="http://viewer.zmags.com/publication/4a40a0ed?page=41"> has been involved with PMA. Like many other busin</a> <a title="bulletin_dec15 page 42" href="http://viewer.zmags.com/publication/4a40a0ed?page=42"> Tom’s Blog: The New Meaning of Black Friday Bla</a> <a title="bulletin_dec15 page 43" href="http://viewer.zmags.com/publication/4a40a0ed?page=43"> Operations Corner “Deck the Halls” Safely This Ho</a> <a title="bulletin_dec15 page 44" href="http://viewer.zmags.com/publication/4a40a0ed?page=44"> frayed, loose or bare wires. Any of thes</a> <a title="bulletin_dec15 page 45" href="http://viewer.zmags.com/publication/4a40a0ed?page=45"> Why Dryers Cause Fires Operations Council’s Dryer</a> <a title="bulletin_dec15 page 46" href="http://viewer.zmags.com/publication/4a40a0ed?page=46"> make-up air is insufficient, then the air volume </a> <a title="bulletin_dec15 page 47" href="http://viewer.zmags.com/publication/4a40a0ed?page=47"> PACE Awards Spotlight Best In Show </a> <a title="bulletin_dec15 page 48" href="http://viewer.zmags.com/publication/4a40a0ed?page=48"> The Ivy Club does not have a fancy swimming pool,</a> <a title="bulletin_dec15 page 49" href="http://viewer.zmags.com/publication/4a40a0ed?page=49"> Buiding Your Dream House Together To enhance its </a> <a title="bulletin_dec15 page 50" href="http://viewer.zmags.com/publication/4a40a0ed?page=50"> bathrooms and laundry. The leasing office also re</a> <a title="bulletin_dec15 page 51" href="http://viewer.zmags.com/publication/4a40a0ed?page=51"> Reserve Your Space at PMEXPO 2016 PMEXPO 2016 w</a> <a title="bulletin_dec15 page 52" href="http://viewer.zmags.com/publication/4a40a0ed?page=52"> Committee Corner The following is a short recap o</a> <a title="bulletin_dec15 page 53" href="http://viewer.zmags.com/publication/4a40a0ed?page=53"> Membership Committee The Membership Committee met</a> <a title="bulletin_dec15 page 54" href="http://viewer.zmags.com/publication/4a40a0ed?page=54"> 54 www.pma-dc.org </a> <a title="bulletin_dec15 page 55" href="http://viewer.zmags.com/publication/4a40a0ed?page=55"> PMA’s 2015 Five-Star Sponsors </a>