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<br /> HOSPITALITY<br /> www.instituteofhospitality.org THE MAGAZINE FOR HOSPITALITY MANAGEMENT PROFESSIONALS<br /> ISSUE 18 SUMMER 2010<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Automatic for the People<br /> Self-service machines are now com-<br /> monplace at airports and supermar-<br /> kets, but do automatic systems<br /> deliver for hospitality?<br /> <br /> <br /> The South Africa Effect<br /> Will South Africa go the way of<br /> Athens or Barcelona after the FIFA<br /> World Cup?<br /> <br /> <br /> Hospitality Assured Service<br /> and Business Excellence<br /> Awards 2010<br /> Read all a<a title="Hospitality June 2010 page 1" href="http://viewer.zmags.com/publication/4fa59b68?page=1">HOSPITALITYwww.instituteofhospitality.org </a> HOSPITALITYwww.instituteofhospitality.org <a title="Hospitality June 2010 page 2" href="http://viewer.zmags.com/publication/4fa59b68?page=2">Clarity.ConPdence.Control.IDeaS Revenue </a> Clarity.ConPdence.Control.IDeaS Revenue <a title="Hospitality June 2010 page 3" href="http://viewer.zmags.com/publication/4fa59b68?page=3">Contact usEditorBen Walkerben.walker@institute</a> Contact usEditorBen Walkerben.walker@institute<a title="Hospitality June 2010 page 4" href="http://viewer.zmags.com/publication/4fa59b68?page=4">in this issue...features2518 Au</a> in this issue...features2518 Au<a title="Hospitality June 2010 page 5" href="http://viewer.zmags.com/publication/4fa59b68?page=5">ISSUE 18 / SUMMER 2010management14 Discou</a> ISSUE 18 / SUMMER 2010management14 Discou<a title="Hospitality June 2010 page 6" href="http://viewer.zmags.com/publication/4fa59b68?page=6">WestminsterKingsway CollegeOffers Institute of</a> WestminsterKingsway CollegeOffers Institute of<a title="Hospitality June 2010 page 7" href="http://viewer.zmags.com/publication/4fa59b68?page=7">Here to growyour businessUnilever Fodsolutions'</a> Here to growyour businessUnilever Fodsolutions'<a title="Hospitality June 2010 page 8" href="http://viewer.zmags.com/publication/4fa59b68?page=8">John Scanlon“Revenuemanagementis a humanprof</a> John Scanlon“Revenuemanagementis a humanprof<a title="Hospitality June 2010 page 9" href="http://viewer.zmags.com/publication/4fa59b68?page=9">The Promenade, the Dorchester London.Virtu</a> The Promenade, the Dorchester London.Virtu<a title="Hospitality June 2010 page 10" href="http://viewer.zmags.com/publication/4fa59b68?page=10">ManagerialSkills GAPPersistsT </a> ManagerialSkills GAPPersistsT <a title="Hospitality June 2010 page 11" href="http://viewer.zmags.com/publication/4fa59b68?page=11"></a> <a title="Hospitality June 2010 page 12" href="http://viewer.zmags.com/publication/4fa59b68?page=12">Hotel Security:Threat-Based andIntelligence-Led</a> Hotel Security:Threat-Based andIntelligence-Led<a title="Hospitality June 2010 page 13" href="http://viewer.zmags.com/publication/4fa59b68?page=13">2010 MasterInnholdersScholarshipsT </a> 2010 MasterInnholdersScholarshipsT <a title="Hospitality June 2010 page 14" href="http://viewer.zmags.com/publication/4fa59b68?page=14">Discountsand StaffTheftI n all of the r</a> Discountsand StaffTheftI n all of the r<a title="Hospitality June 2010 page 15" href="http://viewer.zmags.com/publication/4fa59b68?page=15"></a> <a title="Hospitality June 2010 page 16" href="http://viewer.zmags.com/publication/4fa59b68?page=16">TheSouthAfricaEffectI t is six years s</a> TheSouthAfricaEffectI t is six years s<a title="Hospitality June 2010 page 17" href="http://viewer.zmags.com/publication/4fa59b68?page=17">Cape Town showing Green Point Stadium, host of se</a> Cape Town showing Green Point Stadium, host of se<a title="Hospitality June 2010 page 18" href="http://viewer.zmags.com/publication/4fa59b68?page=18">Automaticfor thePeopleThe hectic pace of moder</a> Automaticfor thePeopleThe hectic pace of moder<a title="Hospitality June 2010 page 19" href="http://viewer.zmags.com/publication/4fa59b68?page=19">“ Kiosks enable hotels to provide a </a> “ Kiosks enable hotels to provide a <a title="Hospitality June 2010 page 20" href="http://viewer.zmags.com/publication/4fa59b68?page=20">Some hoteliers don't see checking in and out as t</a> Some hoteliers don't see checking in and out as t<a title="Hospitality June 2010 page 21" href="http://viewer.zmags.com/publication/4fa59b68?page=21">How toProjectThe hi-tech ordering system at Ina</a> How toProjectThe hi-tech ordering system at Ina<a title="Hospitality June 2010 page 22" href="http://viewer.zmags.com/publication/4fa59b68?page=22">Late LifePlanningDemographic changes make it li</a> Late LifePlanningDemographic changes make it li<a title="Hospitality June 2010 page 23" href="http://viewer.zmags.com/publication/4fa59b68?page=23">P at Mancini turned 71 this Apri</a> P at Mancini turned 71 this Apri<a title="Hospitality June 2010 page 24" href="http://viewer.zmags.com/publication/4fa59b68?page=24">“ Older workers can often be more reli</a> “ Older workers can often be more reli<a title="Hospitality June 2010 page 25" href="http://viewer.zmags.com/publication/4fa59b68?page=25">Lilleshall National Sports Centre, near Newport, </a> Lilleshall National Sports Centre, near Newport, <a title="Hospitality June 2010 page 26" href="http://viewer.zmags.com/publication/4fa59b68?page=26">Lucknam Park Hotel, near Bath.</a> Lucknam Park Hotel, near Bath.<a title="Hospitality June 2010 page 27" href="http://viewer.zmags.com/publication/4fa59b68?page=27">Central Hall Westminster, London. </a> Central Hall Westminster, London. <a title="Hospitality June 2010 page 28" href="http://viewer.zmags.com/publication/4fa59b68?page=28">GETTING AWAYfrom It All28 HOSPITALITY ISSUE 18</a> GETTING AWAYfrom It All28 HOSPITALITY ISSUE 18<a title="Hospitality June 2010 page 29" href="http://viewer.zmags.com/publication/4fa59b68?page=29">© Allan WhiteBalsam Bog, Pebble Island</a> © Allan WhiteBalsam Bog, Pebble Island<a title="Hospitality June 2010 page 30" href="http://viewer.zmags.com/publication/4fa59b68?page=30">© Allan WhitePebble Island Lodge and settlement</a> © Allan WhitePebble Island Lodge and settlement<a title="Hospitality June 2010 page 31" href="http://viewer.zmags.com/publication/4fa59b68?page=31">© Allan White</a> © Allan White<a title="Hospitality June 2010 page 32" href="http://viewer.zmags.com/publication/4fa59b68?page=32">TheNew HotelHot SpotsFrom a peak in 2007, inte</a> TheNew HotelHot SpotsFrom a peak in 2007, inte<a title="Hospitality June 2010 page 33" href="http://viewer.zmags.com/publication/4fa59b68?page=33">Global Hotel Investment Volume140.0120.0100.</a> Global Hotel Investment Volume140.0120.0100.<a title="Hospitality June 2010 page 34" href="http://viewer.zmags.com/publication/4fa59b68?page=34">Buyer and Seller Net ShiftSovereign Wealth Fun</a> Buyer and Seller Net ShiftSovereign Wealth Fun<a title="Hospitality June 2010 page 35" href="http://viewer.zmags.com/publication/4fa59b68?page=35">BuildBuySellTop Global Hot SpotsBuy </a> BuildBuySellTop Global Hot SpotsBuy <a title="Hospitality June 2010 page 36" href="http://viewer.zmags.com/publication/4fa59b68?page=36">Russia's richest have had their wealthseverely d</a> Russia's richest have had their wealthseverely d<a title="Hospitality June 2010 page 37" href="http://viewer.zmags.com/publication/4fa59b68?page=37"> from MoscowMoscow cityscape at sunset. </a> from MoscowMoscow cityscape at sunset. <a title="Hospitality June 2010 page 38" href="http://viewer.zmags.com/publication/4fa59b68?page=38">©Simon Rawls.Cocoa drying and fermintation ware</a> ©Simon Rawls.Cocoa drying and fermintation ware<a title="Hospitality June 2010 page 39" href="http://viewer.zmags.com/publication/4fa59b68?page=39">©Simon Rawls.Akosua Boadu harvesting, on her fa</a> ©Simon Rawls.Akosua Boadu harvesting, on her fa<a title="Hospitality June 2010 page 40" href="http://viewer.zmags.com/publication/4fa59b68?page=40">©Simon Rawls.Akua Gwamfua, 42 (President of Wom</a> ©Simon Rawls.Akua Gwamfua, 42 (President of Wom<a title="Hospitality June 2010 page 41" href="http://viewer.zmags.com/publication/4fa59b68?page=41">Uniting professionals, </a> Uniting professionals, <a title="Hospitality June 2010 page 42" href="http://viewer.zmags.com/publication/4fa59b68?page=42">CloudComputing: </a> CloudComputing: <a title="Hospitality June 2010 page 43" href="http://viewer.zmags.com/publication/4fa59b68?page=43">expanded in line with this growing demand. Whilst</a> expanded in line with this growing demand. Whilst<a title="Hospitality June 2010 page 44" href="http://viewer.zmags.com/publication/4fa59b68?page=44">“ A hotel could feasibly reduce or elim</a> “ A hotel could feasibly reduce or elim<a title="Hospitality June 2010 page 45" href="http://viewer.zmags.com/publication/4fa59b68?page=45">Calling all independent hotels and small hotel gr</a> Calling all independent hotels and small hotel gr<a title="Hospitality June 2010 page 46" href="http://viewer.zmags.com/publication/4fa59b68?page=46">Infromthe </a> Infromthe <a title="Hospitality June 2010 page 47" href="http://viewer.zmags.com/publication/4fa59b68?page=47">been revolutionised with packaging that can go st</a> been revolutionised with packaging that can go st<a title="Hospitality June 2010 page 48" href="http://viewer.zmags.com/publication/4fa59b68?page=48">Clarence Birdeye.quality of the frozen produc</a> Clarence Birdeye.quality of the frozen produc<a title="Hospitality June 2010 page 49" href="http://viewer.zmags.com/publication/4fa59b68?page=49"></a> <a title="Hospitality June 2010 page 50" href="http://viewer.zmags.com/publication/4fa59b68?page=50">Employing </a> Employing <a title="Hospitality June 2010 page 51" href="http://viewer.zmags.com/publication/4fa59b68?page=51">The perfect blendGetting the right advice when </a> The perfect blendGetting the right advice when <a title="Hospitality June 2010 page 52" href="http://viewer.zmags.com/publication/4fa59b68?page=52">What’sON?UK14-15 JuneAllegra Restaurant Lead</a> What’sON?UK14-15 JuneAllegra Restaurant Lead<a title="Hospitality June 2010 page 53" href="http://viewer.zmags.com/publication/4fa59b68?page=53">Imbibe 2010 will be a chance for us to allcatch </a> Imbibe 2010 will be a chance for us to allcatch <a title="Hospitality June 2010 page 54" href="http://viewer.zmags.com/publication/4fa59b68?page=54">Zambia BookAppealNext time you use a university</a> Zambia BookAppealNext time you use a university<a title="Hospitality June 2010 page 55" href="http://viewer.zmags.com/publication/4fa59b68?page=55"></a> <a title="Hospitality June 2010 page 56" href="http://viewer.zmags.com/publication/4fa59b68?page=56">Spring / Summer 2010 CatalogueNEW </a> Spring / Summer 2010 CatalogueNEW