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<br /> <br /> <br /> From the<br /> chair...<br /> It’s the first week of December and<br /> I am reflecting on what an<br /> incredible 12 weeks the industry<br /> has been through since I last wrote<br /> this column in early September.<br /> It's been a real time of highs and lows over<br /> the past 12 weeks, with:<br /> l Fantastic reactions to issue 3 of Auto<br /> Body Professional magazine<br /> l Great discussion and debate in the<br /> industry about our “Power 30” list from the<br /> last issue of our magazine<br /> l Highly successful regional ABP meetings<br /> in Scotland and Northern Ireland<br /> l Excellent ABP Social Golf Day<br /> l Brilliant ABP Annual Convention and Night<br /> of Knights event – a total sell-out with over<br /> 600 delegates and featuring presentations<br /> from Jack Straw, MP and David Mills of<br /> RBS<br /> l Updated Daily Newsletter with an active<br /> headlines list and impr<a title="Winter 2011 page 1" href="http://viewer.zmags.com/publication/4fa8996c?page=1"> </a> <a title="Winter 2011 page 2" href="http://viewer.zmags.com/publication/4fa8996c?page=2"> </a> <a title="Winter 2011 page 3" href="http://viewer.zmags.com/publication/4fa8996c?page=3"> From the chair... It’s the first week of Decemb</a> <a title="Winter 2011 page 4" href="http://viewer.zmags.com/publication/4fa8996c?page=4"> 4CKUGVJGDCTQP RGTHQTOCPEG Like the best athletes,</a> <a title="Winter 2011 page 5" href="http://viewer.zmags.com/publication/4fa8996c?page=5"> ABP Club update Mark Bull, Director ABP Club </a> <a title="Winter 2011 page 6" href="http://viewer.zmags.com/publication/4fa8996c?page=6"> </a> <a title="Winter 2011 page 7" href="http://viewer.zmags.com/publication/4fa8996c?page=7"> The times they are a changing... Declining accid</a> <a title="Winter 2011 page 8" href="http://viewer.zmags.com/publication/4fa8996c?page=8"> The Theory of Profitability! Average of 10 days</a> <a title="Winter 2011 page 9" href="http://viewer.zmags.com/publication/4fa8996c?page=9"> Cloud computing for a mobile generation On-line, </a> <a title="Winter 2011 page 10" href="http://viewer.zmags.com/publication/4fa8996c?page=10"> </a> <a title="Winter 2011 page 11" href="http://viewer.zmags.com/publication/4fa8996c?page=11"> Audatex operational and future developmen</a> <a title="Winter 2011 page 12" href="http://viewer.zmags.com/publication/4fa8996c?page=12"> Driving </a> <a title="Winter 2011 page 13" href="http://viewer.zmags.com/publication/4fa8996c?page=13"> Dave explains, “The training and development star</a> <a title="Winter 2011 page 14" href="http://viewer.zmags.com/publication/4fa8996c?page=14"> ABP Club Meetings and events programme 2011 Du</a> <a title="Winter 2011 page 15" href="http://viewer.zmags.com/publication/4fa8996c?page=15"> The Referral Process just got easier ... Drive As</a> <a title="Winter 2011 page 16" href="http://viewer.zmags.com/publication/4fa8996c?page=16"> In the challenging climate, AW Group has decided </a> <a title="Winter 2011 page 17" href="http://viewer.zmags.com/publication/4fa8996c?page=17"> of vehicle production with a fantastic new HQ sho</a> <a title="Winter 2011 page 18" href="http://viewer.zmags.com/publication/4fa8996c?page=18"> ‘ some practices are </a> <a title="Winter 2011 page 19" href="http://viewer.zmags.com/publication/4fa8996c?page=19"> management companies, personal injury lawyers and</a> <a title="Winter 2011 page 20" href="http://viewer.zmags.com/publication/4fa8996c?page=20"> Expansion plans for Autocraft Autocraft Telford h</a> <a title="Winter 2011 page 21" href="http://viewer.zmags.com/publication/4fa8996c?page=21"> our old site we simply did not have the facility </a> <a title="Winter 2011 page 22" href="http://viewer.zmags.com/publication/4fa8996c?page=22"> The changing face of distribution ‘ </a> <a title="Winter 2011 page 23" href="http://viewer.zmags.com/publication/4fa8996c?page=23"> and discounts for the bodyshop or fees to be paid</a> <a title="Winter 2011 page 24" href="http://viewer.zmags.com/publication/4fa8996c?page=24"> Make this a winter of decent conten</a> <a title="Winter 2011 page 25" href="http://viewer.zmags.com/publication/4fa8996c?page=25"> keywords – quite often a customer will </a> <a title="Winter 2011 page 26" href="http://viewer.zmags.com/publication/4fa8996c?page=26"> RBS Insurance network reorganisation David Mills </a> <a title="Winter 2011 page 27" href="http://viewer.zmags.com/publication/4fa8996c?page=27"> Can you explain how the existing paint deal is af</a> <a title="Winter 2011 page 28" href="http://viewer.zmags.com/publication/4fa8996c?page=28"> A trip down memory 1ane Following his rec</a> <a title="Winter 2011 page 29" href="http://viewer.zmags.com/publication/4fa8996c?page=29"> ‘ A day at the races is one of m</a> <a title="Winter 2011 page 30" href="http://viewer.zmags.com/publication/4fa8996c?page=30"> We are the champions ABP Club and members who att</a> <a title="Winter 2011 page 31" href="http://viewer.zmags.com/publication/4fa8996c?page=31"> “Ross is probably the best guy I have seen in any</a> <a title="Winter 2011 page 32" href="http://viewer.zmags.com/publication/4fa8996c?page=32"> Tracy Howard our 2011 Industry Knight Tra</a> <a title="Winter 2011 page 33" href="http://viewer.zmags.com/publication/4fa8996c?page=33"> and other knight winners... Winner Bod</a> <a title="Winter 2011 page 34" href="http://viewer.zmags.com/publication/4fa8996c?page=34"> Just a perfect day “ABP itself ha w</a> <a title="Winter 2011 page 35" href="http://viewer.zmags.com/publication/4fa8996c?page=35"> y news and breaking news “The dai</a> <a title="Winter 2011 page 36" href="http://viewer.zmags.com/publication/4fa8996c?page=36"> Howard’s way ABP’s Industry Knight for 2012, Trac</a> <a title="Winter 2011 page 37" href="http://viewer.zmags.com/publication/4fa8996c?page=37"> for a insurer to have 10 or 20 repairers each doi</a> <a title="Winter 2011 page 38" href="http://viewer.zmags.com/publication/4fa8996c?page=38"> </a> <a title="Winter 2011 page 39" href="http://viewer.zmags.com/publication/4fa8996c?page=39"> Oh what a show! We were impressed by the effort a</a> <a title="Winter 2011 page 40" href="http://viewer.zmags.com/publication/4fa8996c?page=40"> The Bodyshop Solutions stand featured Curesaver 2</a> <a title="Winter 2011 page 41" href="http://viewer.zmags.com/publication/4fa8996c?page=41"> and to c1400 I Love Claims Members. The only prov</a> <a title="Winter 2011 page 42" href="http://viewer.zmags.com/publication/4fa8996c?page=42"> also looked to ascertain members' insurance detai</a> <a title="Winter 2011 page 43" href="http://viewer.zmags.com/publication/4fa8996c?page=43"> </a> <a title="Winter 2011 page 44" href="http://viewer.zmags.com/publication/4fa8996c?page=44"> Something to remember m w w m w m </a> <a title="Winter 2011 page 45" href="http://viewer.zmags.com/publication/4fa8996c?page=45"> For every part of your automotive business Kärch</a> <a title="Winter 2011 page 46" href="http://viewer.zmags.com/publication/4fa8996c?page=46"> Let Your Business Grow Introducing NIBS Spectrum,</a> <a title="Winter 2011 page 47" href="http://viewer.zmags.com/publication/4fa8996c?page=47"> Financial results section Results round-up This </a> <a title="Winter 2011 page 48" href="http://viewer.zmags.com/publication/4fa8996c?page=48"> Insurance Companies (continued) reductions i</a> <a title="Winter 2011 page 49" href="http://viewer.zmags.com/publication/4fa8996c?page=49"> Body Repairers (continued) Just Car Clinics: A</a> <a title="Winter 2011 page 50" href="http://viewer.zmags.com/publication/4fa8996c?page=50"> Thank you for your continued support </a> <a title="Winter 2011 page 51" href="http://viewer.zmags.com/publication/4fa8996c?page=51"> Accident Management Companies Helphire: Help</a> <a title="Winter 2011 page 52" href="http://viewer.zmags.com/publication/4fa8996c?page=52"> </a> <a title="Winter 2011 page 53" href="http://viewer.zmags.com/publication/4fa8996c?page=53"> Suppliers Hex Holdings: Rather unusually this </a> <a title="Winter 2011 page 54" href="http://viewer.zmags.com/publication/4fa8996c?page=54"> SMART businesses invest in ATA The first eve</a> <a title="Winter 2011 page 55" href="http://viewer.zmags.com/publication/4fa8996c?page=55"> ABP Club Member Survey Feedback The 2011 Repaire</a> <a title="Winter 2011 page 56" href="http://viewer.zmags.com/publication/4fa8996c?page=56"> Repairers' Choice Awards Survey ANALYSIS REPAIRE</a> <a title="Winter 2011 page 57" href="http://viewer.zmags.com/publication/4fa8996c?page=57"> Paint Companies 45.0 40.0 35.0 30.0 25.0 20.</a> <a title="Winter 2011 page 58" href="http://viewer.zmags.com/publication/4fa8996c?page=58"> Motor Insurance Companies We asked: Please sele</a> <a title="Winter 2011 page 59" href="http://viewer.zmags.com/publication/4fa8996c?page=59"> Accident Management/Credit Hire Companies We ask</a> <a title="Winter 2011 page 60" href="http://viewer.zmags.com/publication/4fa8996c?page=60"> Paint Companies and Brands We asked: Please sel</a> <a title="Winter 2011 page 61" href="http://viewer.zmags.com/publication/4fa8996c?page=61"> Bodyshop Management Systems We asked: Please se</a> <a title="Winter 2011 page 62" href="http://viewer.zmags.com/publication/4fa8996c?page=62"> 3M Automotive Aftermarket Your insight Our in</a> <a title="Winter 2011 page 63" href="http://viewer.zmags.com/publication/4fa8996c?page=63"> JANUARY 12th-15th – Autosport International Show,</a> <a title="Winter 2011 page 64" href="http://viewer.zmags.com/publication/4fa8996c?page=64"> # *! % % + "#!' *!&#$ !( "#! </a>