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<br /> THE<br /> INTERNETRETAILING<br /> PROCUREMENT<br /> GUIDE 2015<br /> SPONSORED BY<br /> KEYNOTED BY:<br /> Peter Williams<br /> Chairman, boohoo.com<br /> Patrick Bousquet-Chavanne<br /> Member of the Board & Executive Director<br /> - Marketing & International, M&S<br /> 1 Day<br /> 3 Tracks<br /> Free Workshops<br /> Free Exhibition<br /> Gareth Jones<br /> Deputy CEO and Group Chief Operating<br /> ć 7O 7<br /> TWO DAYS OF SIX SPECTACULAR KEYNOTES<br /> BOOK A TWO CONFERENCE PASS AT: WWW.INTERNETRETAILINGCONFERENCE.COM<br /> KEYNOTED BY:<br /> Paul Miller<br /> Director of Logistics, Shop Direct<br /> Dan Rubel Jonathan Wall<br /> Group Strategy & Communications Director - eCommerce, Shop Direct<br /> Director, Shop Direct<br /> 1 Day<br /> 3-Note Keynote<br /> 3 Tracks<br /> Free Exhibition<br /> Sponsored by<br /> Welcome THE PROCUREMENT<a title="Procurement Guide 2015 page 1" href="http://viewer.zmags.com/publication/511562e6?page=1"> THE INTERNETRETAILING PROCUREMENT GUIDE 2</a> <a title="Procurement Guide 2015 page 2" href="http://viewer.zmags.com/publication/511562e6?page=2"> KEYNOTED BY: Peter Williams Chairman, b</a> <a title="Procurement Guide 2015 page 3" href="http://viewer.zmags.com/publication/511562e6?page=3"> Welcome THE PROCUREMENT GUIDE 2015 3 From</a> <a title="Procurement Guide 2015 page 4" href="http://viewer.zmags.com/publication/511562e6?page=4"> 4 Contents THE PROCUREMENT GUIDE 2015 Conte</a> <a title="Procurement Guide 2015 page 5" href="http://viewer.zmags.com/publication/511562e6?page=5"> Contents THE PROCUREMENT GUIDE 2015 5 </a> <a title="Procurement Guide 2015 page 6" href="http://viewer.zmags.com/publication/511562e6?page=6"> 6 Editors' comment THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 7" href="http://viewer.zmags.com/publication/511562e6?page=7"> Editors' comment THE PROCUREMENT GUIDE 2015 7 </a> <a title="Procurement Guide 2015 page 8" href="http://viewer.zmags.com/publication/511562e6?page=8"> </a> <a title="Procurement Guide 2015 page 9" href="http://viewer.zmags.com/publication/511562e6?page=9"> </a> <a title="Procurement Guide 2015 page 10" href="http://viewer.zmags.com/publication/511562e6?page=10"> 10 Case study THE PROCUREMENT GUIDE 2015 H</a> <a title="Procurement Guide 2015 page 11" href="http://viewer.zmags.com/publication/511562e6?page=11"> Case study THE PROCUREMENT GUIDE 2015 11 </a> <a title="Procurement Guide 2015 page 12" href="http://viewer.zmags.com/publication/511562e6?page=12"> 12 Strategy THE PROCUREMENT GUIDE 2015 Ex</a> <a title="Procurement Guide 2015 page 13" href="http://viewer.zmags.com/publication/511562e6?page=13"> not, adding new services and processes isn't just</a> <a title="Procurement Guide 2015 page 14" href="http://viewer.zmags.com/publication/511562e6?page=14"> 14 Strategy THE PROCUREMENT GUIDE 2015 Case s</a> <a title="Procurement Guide 2015 page 15" href="http://viewer.zmags.com/publication/511562e6?page=15"> Disruption Looking beyond the rise of omnichannel</a> <a title="Procurement Guide 2015 page 16" href="http://viewer.zmags.com/publication/511562e6?page=16"> 16 Strategy THE PROCUREMENT GUIDE 2015 ADESTRA </a> <a title="Procurement Guide 2015 page 17" href="http://viewer.zmags.com/publication/511562e6?page=17"> Strategy THE PROCUREMENT GUIDE 2015 17 AZOYA Fl</a> <a title="Procurement Guide 2015 page 18" href="http://viewer.zmags.com/publication/511562e6?page=18"> 18 Strategy THE PROCUREMENT GUIDE 2015 DEMANDWA</a> <a title="Procurement Guide 2015 page 19" href="http://viewer.zmags.com/publication/511562e6?page=19"> Strategy THE PROCUREMENT GUIDE 2015 19 OMETRIA </a> <a title="Procurement Guide 2015 page 20" href="http://viewer.zmags.com/publication/511562e6?page=20"> 20 Strategy THE PROCUREMENT GUIDE 2015 REMARKAB</a> <a title="Procurement Guide 2015 page 21" href="http://viewer.zmags.com/publication/511562e6?page=21"> Specialist eCommerce staffing solutions </a> <a title="Procurement Guide 2015 page 22" href="http://viewer.zmags.com/publication/511562e6?page=22"> 22 Marketing THE PROCUREMENT GUIDE 2015 Mul</a> <a title="Procurement Guide 2015 page 23" href="http://viewer.zmags.com/publication/511562e6?page=23"> prioritise cost over functionality or the support</a> <a title="Procurement Guide 2015 page 24" href="http://viewer.zmags.com/publication/511562e6?page=24"> 24 Marketing THE PROCUREMENT GUIDE 2015 Case</a> <a title="Procurement Guide 2015 page 25" href="http://viewer.zmags.com/publication/511562e6?page=25"> Disruption The biggest disruptors to marketing s</a> <a title="Procurement Guide 2015 page 26" href="http://viewer.zmags.com/publication/511562e6?page=26"> </a> <a title="Procurement Guide 2015 page 27" href="http://viewer.zmags.com/publication/511562e6?page=27"> Marketing THE PROCUREMENT GUIDE 2015 27 </a> <a title="Procurement Guide 2015 page 28" href="http://viewer.zmags.com/publication/511562e6?page=28"> 28 Marketing THE PROCUREMENT GUIDE 2015 BRONTO </a> <a title="Procurement Guide 2015 page 29" href="http://viewer.zmags.com/publication/511562e6?page=29"> Marketing THE PROCUREMENT GUIDE 2015 29 CLIMBI</a> <a title="Procurement Guide 2015 page 30" href="http://viewer.zmags.com/publication/511562e6?page=30"> 30 Marketing THE PROCUREMENT GUIDE 2015 RACKSPA</a> <a title="Procurement Guide 2015 page 31" href="http://viewer.zmags.com/publication/511562e6?page=31"> Marketing THE PROCUREMENT GUIDE 2015 31 THE SP</a> <a title="Procurement Guide 2015 page 32" href="http://viewer.zmags.com/publication/511562e6?page=32"> 32 User Experience THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 33" href="http://viewer.zmags.com/publication/511562e6?page=33"> User Experience THE PROCUREMENT GUIDE 2015 33 </a> <a title="Procurement Guide 2015 page 34" href="http://viewer.zmags.com/publication/511562e6?page=34"> 34 User Experience THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 35" href="http://viewer.zmags.com/publication/511562e6?page=35"> User Experience THE PROCUREMENT GUIDE 2015 35 </a> <a title="Procurement Guide 2015 page 36" href="http://viewer.zmags.com/publication/511562e6?page=36"> 36 User Experience THE PROCUREMENT GUIDE 2015 A</a> <a title="Procurement Guide 2015 page 37" href="http://viewer.zmags.com/publication/511562e6?page=37"> User Experience THE PROCUREMENT GUIDE 2015 37 C</a> <a title="Procurement Guide 2015 page 38" href="http://viewer.zmags.com/publication/511562e6?page=38"> 38 User Experience THE PROCUREMENT GUIDE 2015 G</a> <a title="Procurement Guide 2015 page 39" href="http://viewer.zmags.com/publication/511562e6?page=39"> User Experience THE PROCUREMENT GUIDE 2015 39 R</a> <a title="Procurement Guide 2015 page 40" href="http://viewer.zmags.com/publication/511562e6?page=40"> 40 Selling & Merchandising THE PROCUREMENT GUIDE</a> <a title="Procurement Guide 2015 page 41" href="http://viewer.zmags.com/publication/511562e6?page=41"> Selling & Merchandising THE PROCUREMENT GUIDE 201</a> <a title="Procurement Guide 2015 page 42" href="http://viewer.zmags.com/publication/511562e6?page=42"> 42 Selling & Merchandising THE PROCUREMENT GUIDE</a> <a title="Procurement Guide 2015 page 43" href="http://viewer.zmags.com/publication/511562e6?page=43"> Selling & Merchandising THE PROCUREMENT GUIDE 201</a> <a title="Procurement Guide 2015 page 44" href="http://viewer.zmags.com/publication/511562e6?page=44"> 44 Selling & Merchandising THE PROCUREMENT GUIDE</a> <a title="Procurement Guide 2015 page 45" href="http://viewer.zmags.com/publication/511562e6?page=45"> Selling & Merchandising THE PROCUREMENT GUIDE 201</a> <a title="Procurement Guide 2015 page 46" href="http://viewer.zmags.com/publication/511562e6?page=46"> 46 Selling & Merchandising THE PROCUREMENT GUIDE</a> <a title="Procurement Guide 2015 page 47" href="http://viewer.zmags.com/publication/511562e6?page=47"> Selling & Merchandising THE PROCUREMENT GUIDE 201</a> <a title="Procurement Guide 2015 page 48" href="http://viewer.zmags.com/publication/511562e6?page=48"> 48 Payments & Fraud THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 49" href="http://viewer.zmags.com/publication/511562e6?page=49"> Payments & Fraud THE PROCUREMENT GUIDE 2015 49 </a> <a title="Procurement Guide 2015 page 50" href="http://viewer.zmags.com/publication/511562e6?page=50"> 50 Payments & Fraud THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 51" href="http://viewer.zmags.com/publication/511562e6?page=51"> Payments & Fraud THE PROCUREMENT GUIDE 2015 51 </a> <a title="Procurement Guide 2015 page 52" href="http://viewer.zmags.com/publication/511562e6?page=52"> </a> <a title="Procurement Guide 2015 page 53" href="http://viewer.zmags.com/publication/511562e6?page=53"> Payments and Fraud THE PROCUREMENT GUIDE 2015 5</a> <a title="Procurement Guide 2015 page 54" href="http://viewer.zmags.com/publication/511562e6?page=54"> 54 Payments and Fraud THE PROCUREMENT GUIDE 2015</a> <a title="Procurement Guide 2015 page 55" href="http://viewer.zmags.com/publication/511562e6?page=55"> Payments and Fraud THE PROCUREMENT GUIDE 2015 55</a> <a title="Procurement Guide 2015 page 56" href="http://viewer.zmags.com/publication/511562e6?page=56"> 56 Payments and Fraud THE PROCUREMENT GUIDE 2015</a> <a title="Procurement Guide 2015 page 57" href="http://viewer.zmags.com/publication/511562e6?page=57"> Fight through the clutter and map your customer's</a> <a title="Procurement Guide 2015 page 58" href="http://viewer.zmags.com/publication/511562e6?page=58"> 58 Operations THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 59" href="http://viewer.zmags.com/publication/511562e6?page=59"> Operations THE PROCUREMENT GUIDE 2015 59 </a> <a title="Procurement Guide 2015 page 60" href="http://viewer.zmags.com/publication/511562e6?page=60"> 60 Operations THE PROCUREMENT GUIDE 2015 Cas</a> <a title="Procurement Guide 2015 page 61" href="http://viewer.zmags.com/publication/511562e6?page=61"> ³0DQ\RIWKHFXUUHQWJHQHUDWLRQRIVKRSSHUVDUH digital </a> <a title="Procurement Guide 2015 page 62" href="http://viewer.zmags.com/publication/511562e6?page=62"> 62 Operations THE PROCUREMENT GUIDE 2015 ARVATO</a> <a title="Procurement Guide 2015 page 63" href="http://viewer.zmags.com/publication/511562e6?page=63"> Operations THE PROCUREMENT GUIDE 2015 63 COVERI</a> <a title="Procurement Guide 2015 page 64" href="http://viewer.zmags.com/publication/511562e6?page=64"> 64 Operations THE PROCUREMENT GUIDE 2015 EC GRO</a> <a title="Procurement Guide 2015 page 65" href="http://viewer.zmags.com/publication/511562e6?page=65"> Operations THE PROCUREMENT GUIDE 2015 65 LINK 5</a> <a title="Procurement Guide 2015 page 66" href="http://viewer.zmags.com/publication/511562e6?page=66"> 66 Operations THE PROCUREMENT GUIDE 2015 OSF GL</a> <a title="Procurement Guide 2015 page 67" href="http://viewer.zmags.com/publication/511562e6?page=67"> Operations THE PROCUREMENT GUIDE 2015 67 SANDER</a> <a title="Procurement Guide 2015 page 68" href="http://viewer.zmags.com/publication/511562e6?page=68"> 68 Operations THE PROCUREMENT GUIDE 2015 VOLO C</a> <a title="Procurement Guide 2015 page 69" href="http://viewer.zmags.com/publication/511562e6?page=69"> The How to deliver a better customer </a> <a title="Procurement Guide 2015 page 70" href="http://viewer.zmags.com/publication/511562e6?page=70"> 70 Customer Service THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 71" href="http://viewer.zmags.com/publication/511562e6?page=71"> Customer Service THE PROCUREMENT GUIDE 2015 71 </a> <a title="Procurement Guide 2015 page 72" href="http://viewer.zmags.com/publication/511562e6?page=72"> 72 Customer Service THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 73" href="http://viewer.zmags.com/publication/511562e6?page=73"> Customer Service THE PROCUREMENT GUIDE 2015 73 </a> <a title="Procurement Guide 2015 page 74" href="http://viewer.zmags.com/publication/511562e6?page=74"> 74 Customer Service THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 75" href="http://viewer.zmags.com/publication/511562e6?page=75"> Customer Service THE PROCUREMENT GUIDE 2015 75 </a> <a title="Procurement Guide 2015 page 76" href="http://viewer.zmags.com/publication/511562e6?page=76"> 76 Customer Service THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 77" href="http://viewer.zmags.com/publication/511562e6?page=77"> Customer Service THE PROCUREMENT GUIDE 2015 77 </a> <a title="Procurement Guide 2015 page 78" href="http://viewer.zmags.com/publication/511562e6?page=78"> 78 Customer Service THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 79" href="http://viewer.zmags.com/publication/511562e6?page=79"> </a> <a title="Procurement Guide 2015 page 80" href="http://viewer.zmags.com/publication/511562e6?page=80"> 80 Retail THE PROCUREMENT GUIDE 2015 Th</a> <a title="Procurement Guide 2015 page 81" href="http://viewer.zmags.com/publication/511562e6?page=81"> )RU-XG\%ODFNEXUQKHDG </a> <a title="Procurement Guide 2015 page 82" href="http://viewer.zmags.com/publication/511562e6?page=82"> 82 Retail THE PROCUREMENT GUIDE 2015 Case st</a> <a title="Procurement Guide 2015 page 83" href="http://viewer.zmags.com/publication/511562e6?page=83"> GL̆HUHQWZD\VRISODQQLQJEXWQRZZHKDYHDÀH[LEOH end-to</a> <a title="Procurement Guide 2015 page 84" href="http://viewer.zmags.com/publication/511562e6?page=84"> OSF Global Services has earned its reputation as </a> <a title="Procurement Guide 2015 page 85" href="http://viewer.zmags.com/publication/511562e6?page=85"> Retail THE PROCUREMENT GUIDE 2015 85 OSF en</a> <a title="Procurement Guide 2015 page 86" href="http://viewer.zmags.com/publication/511562e6?page=86"> 86 Retail Systems THE PROCUREMENT GUIDE 2015 C4</a> <a title="Procurement Guide 2015 page 87" href="http://viewer.zmags.com/publication/511562e6?page=87"> Retail Systems THE PROCUREMENT GUIDE 2015 87 MA</a> <a title="Procurement Guide 2015 page 88" href="http://viewer.zmags.com/publication/511562e6?page=88"> 88 Retail Systems THE PROCUREMENT GUIDE 2015 R</a> <a title="Procurement Guide 2015 page 89" href="http://viewer.zmags.com/publication/511562e6?page=89"> Retail Systems THE PROCUREMENT GUIDE 2015 89 UN</a> <a title="Procurement Guide 2015 page 90" href="http://viewer.zmags.com/publication/511562e6?page=90"> 90 IRIS THE PROCUREMENT GUIDE 2015 Brid</a> <a title="Procurement Guide 2015 page 91" href="http://viewer.zmags.com/publication/511562e6?page=91"> This summer then saw the opening of The Dand</a> <a title="Procurement Guide 2015 page 92" href="http://viewer.zmags.com/publication/511562e6?page=92"> 92 IRIS THE PROCUREMENT GUIDE 2015 Case stud</a> <a title="Procurement Guide 2015 page 93" href="http://viewer.zmags.com/publication/511562e6?page=93"> track and measure the physical store, Hogg says n</a> <a title="Procurement Guide 2015 page 94" href="http://viewer.zmags.com/publication/511562e6?page=94"> 94 IRIS THE PROCUREMENT GUIDE 2015 AFFILIATE WI</a> <a title="Procurement Guide 2015 page 95" href="http://viewer.zmags.com/publication/511562e6?page=95"> IRIS THE PROCUREMENT GUIDE 2015 95 C4COMMERCE M</a> <a title="Procurement Guide 2015 page 96" href="http://viewer.zmags.com/publication/511562e6?page=96"> 96 IRIS THE PROCUREMENT GUIDE 2015 FLUBIT 70 Wa</a> <a title="Procurement Guide 2015 page 97" href="http://viewer.zmags.com/publication/511562e6?page=97"> IRIS THE PROCUREMENT GUIDE 2015 97 ONE IOTA Lin</a> <a title="Procurement Guide 2015 page 98" href="http://viewer.zmags.com/publication/511562e6?page=98"> 98 IRIS THE PROCUREMENT GUIDE 2015 THE SPECIALI</a> <a title="Procurement Guide 2015 page 99" href="http://viewer.zmags.com/publication/511562e6?page=99"> IRIS THE PROCUREMENT GUIDE 2015 99 WOODWAY UK L</a> <a title="Procurement Guide 2015 page 100" href="http://viewer.zmags.com/publication/511562e6?page=100"> 100 Ecommerce THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 101" href="http://viewer.zmags.com/publication/511562e6?page=101"> Ecommerce THE PROCUREMENT GUIDE 2015 101 </a> <a title="Procurement Guide 2015 page 102" href="http://viewer.zmags.com/publication/511562e6?page=102"> 102 Ecommerce THE PROCUREMENT GUIDE 2015 Cas</a> <a title="Procurement Guide 2015 page 103" href="http://viewer.zmags.com/publication/511562e6?page=103"> While it's always wise to consult within the comp</a> <a title="Procurement Guide 2015 page 104" href="http://viewer.zmags.com/publication/511562e6?page=104"> Don't fall behind online We help established hi</a> <a title="Procurement Guide 2015 page 105" href="http://viewer.zmags.com/publication/511562e6?page=105"> Ecommerce THE PROCUREMENT GUIDE 2015 105 Mu</a> <a title="Procurement Guide 2015 page 106" href="http://viewer.zmags.com/publication/511562e6?page=106"> 106 Ecommerce THE PROCUREMENT GUIDE 2015 ADEST</a> <a title="Procurement Guide 2015 page 107" href="http://viewer.zmags.com/publication/511562e6?page=107"> Ecommerce THE PROCUREMENT GUIDE 2015 107 AZOYA</a> <a title="Procurement Guide 2015 page 108" href="http://viewer.zmags.com/publication/511562e6?page=108"> 108 Ecommerce THE PROCUREMENT GUIDE 2015 COVERI</a> <a title="Procurement Guide 2015 page 109" href="http://viewer.zmags.com/publication/511562e6?page=109"> Ecommerce THE PROCUREMENT GUIDE 2015 109 DIRECT</a> <a title="Procurement Guide 2015 page 110" href="http://viewer.zmags.com/publication/511562e6?page=110"> 110 Ecommerce THE PROCUREMENT GUIDE 2015 GREENL</a> <a title="Procurement Guide 2015 page 111" href="http://viewer.zmags.com/publication/511562e6?page=111"> Ecommerce THE PROCUREMENT GUIDE 2015 111 MAGINU</a> <a title="Procurement Guide 2015 page 112" href="http://viewer.zmags.com/publication/511562e6?page=112"> 112 Ecommerce THE PROCUREMENT GUIDE 2015 PLENTY</a> <a title="Procurement Guide 2015 page 113" href="http://viewer.zmags.com/publication/511562e6?page=113"> Ecommerce THE PROCUREMENT GUIDE 2015 113 SECURE</a> <a title="Procurement Guide 2015 page 114" href="http://viewer.zmags.com/publication/511562e6?page=114"> 114 Ecommerce THE PROCUREMENT GUIDE 2015 VOLO C</a> <a title="Procurement Guide 2015 page 115" href="http://viewer.zmags.com/publication/511562e6?page=115"> </a> <a title="Procurement Guide 2015 page 116" href="http://viewer.zmags.com/publication/511562e6?page=116"> 116 International THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 117" href="http://viewer.zmags.com/publication/511562e6?page=117"> International THE PROCUREMENT GUIDE 2015 117 </a> <a title="Procurement Guide 2015 page 118" href="http://viewer.zmags.com/publication/511562e6?page=118"> 118 International THE PROCUREMENT GUIDE 2015 </a> <a title="Procurement Guide 2015 page 119" href="http://viewer.zmags.com/publication/511562e6?page=119"> )RU8.UHWDLOHUVRYHUVHDVPDUNHWVPD\SURYHWKH greatest</a> <a title="Procurement Guide 2015 page 120" href="http://viewer.zmags.com/publication/511562e6?page=120"> 120 International THE PROCUREMENT GUIDE 2015 AF</a> <a title="Procurement Guide 2015 page 121" href="http://viewer.zmags.com/publication/511562e6?page=121"> International THE PROCUREMENT GUIDE 2015 121 AZ</a> <a title="Procurement Guide 2015 page 122" href="http://viewer.zmags.com/publication/511562e6?page=122"> 122 International THE PROCUREMENT GUIDE 2015 DE</a> <a title="Procurement Guide 2015 page 123" href="http://viewer.zmags.com/publication/511562e6?page=123"> International THE PROCUREMENT GUIDE 2015 123 GR</a> <a title="Procurement Guide 2015 page 124" href="http://viewer.zmags.com/publication/511562e6?page=124"> 124 International THE PROCUREMENT GUIDE 2015 RA</a> <a title="Procurement Guide 2015 page 125" href="http://viewer.zmags.com/publication/511562e6?page=125"> International THE PROCUREMENT GUIDE 2015 125 TH</a> <a title="Procurement Guide 2015 page 126" href="http://viewer.zmags.com/publication/511562e6?page=126"> 126 Index THE PROCUREMENT GUIDE 2015 Index</a> <a title="Procurement Guide 2015 page 127" href="http://viewer.zmags.com/publication/511562e6?page=127"> </a> <a title="Procurement Guide 2015 page 128" href="http://viewer.zmags.com/publication/511562e6?page=128"> </a>