<br />
SPRING 2009<br />
<br />
<br />
<br />
<br />
<br />
<br />
AKFCF’S SHINING STARS<br />
THE BEST AN<br />
BRIGHTEST<br />
<br />
D<br />
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<br />
<br />
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<br />
<br />
<br />
See which family members shined the brightest this year.<br />
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<br />
Also Inside:<br />
Convention Wrap-Up • Retaining High-Performers • KFC France<br />
KFCC and AKFCF Leadership Profiles • Service Awards<br />
<br />
<br />
table of<br />
contents<br />
Spring 2009<br />
<br />
SPRING 2009<br />
<br />
<br />
<br />
<br />
<br />
<br />
AKFCF’S SHINING STARS<br />
THE BEST AN<br />
BRIGHTEST<br />
<b<a title=" AKFCF_Spring09_NP page 1" href="http://viewer.zmags.com/publication/579ff0a9?page=1">SPRING 2009AKFCF’S SHINING STARS THE </a> SPRING 2009AKFCF’S SHINING STARS THE <a title=" AKFCF_Spring09_NP page 2" href="http://viewer.zmags.com/publication/579ff0a9?page=2"></a> <a title=" AKFCF_Spring09_NP page 3" href="http://viewer.zmags.com/publication/579ff0a9?page=3"></a> <a title=" AKFCF_Spring09_NP page 4" href="http://viewer.zmags.com/publication/579ff0a9?page=4">table ofcontentsSpring 2009SPRING 2</a> table ofcontentsSpring 2009SPRING 2<a title=" AKFCF_Spring09_NP page 5" href="http://viewer.zmags.com/publication/579ff0a9?page=5"></a> <a title=" AKFCF_Spring09_NP page 6" href="http://viewer.zmags.com/publication/579ff0a9?page=6">From the EditorCultivating Friendships &Bu</a> From the EditorCultivating Friendships &Bu<a title=" AKFCF_Spring09_NP page 7" href="http://viewer.zmags.com/publication/579ff0a9?page=7">Nothing complements KFC chicken like flaky biscui</a> Nothing complements KFC chicken like flaky biscui<a title=" AKFCF_Spring09_NP page 8" href="http://viewer.zmags.com/publication/579ff0a9?page=8">President’s ReportNotes from the Convention:</a> President’s ReportNotes from the Convention:<a title=" AKFCF_Spring09_NP page 9" href="http://viewer.zmags.com/publication/579ff0a9?page=9"></a> <a title=" AKFCF_Spring09_NP page 10" href="http://viewer.zmags.com/publication/579ff0a9?page=10">NCAC ReportToughTimes Made Easier With</a> NCAC ReportToughTimes Made Easier With<a title=" AKFCF_Spring09_NP page 11" href="http://viewer.zmags.com/publication/579ff0a9?page=11"></a> <a title=" AKFCF_Spring09_NP page 12" href="http://viewer.zmags.com/publication/579ff0a9?page=12">In the NewsKFCC is prom</a> In the NewsKFCC is prom<a title=" AKFCF_Spring09_NP page 13" href="http://viewer.zmags.com/publication/579ff0a9?page=13">$60 million and refranchising at least500 corpor</a> $60 million and refranchising at least500 corpor<a title=" AKFCF_Spring09_NP page 14" href="http://viewer.zmags.com/publication/579ff0a9?page=14">Convention Wrap-UpCelebrating Mardi Gras St</a> Convention Wrap-UpCelebrating Mardi Gras St<a title=" AKFCF_Spring09_NP page 15" href="http://viewer.zmags.com/publication/579ff0a9?page=15"></a> <a title=" AKFCF_Spring09_NP page 16" href="http://viewer.zmags.com/publication/579ff0a9?page=16">GAC REPORTA CAPITOL NIGHT TOREMEMBER AND AC</a> GAC REPORTA CAPITOL NIGHT TOREMEMBER AND AC<a title=" AKFCF_Spring09_NP page 17" href="http://viewer.zmags.com/publication/579ff0a9?page=17">BY DAN GANS,POLARISCONSULTING LLCF </a> BY DAN GANS,POLARISCONSULTING LLCF <a title=" AKFCF_Spring09_NP page 18" href="http://viewer.zmags.com/publication/579ff0a9?page=18">GAC Report </a> GAC Report <a title=" AKFCF_Spring09_NP page 19" href="http://viewer.zmags.com/publication/579ff0a9?page=19">to ask questions about the day-to-day routine of </a> to ask questions about the day-to-day routine of <a title=" AKFCF_Spring09_NP page 20" href="http://viewer.zmags.com/publication/579ff0a9?page=20">RETAININGHIGH-PERFORMERSCost-effective ways t</a> RETAININGHIGH-PERFORMERSCost-effective ways t<a title=" AKFCF_Spring09_NP page 21" href="http://viewer.zmags.com/publication/579ff0a9?page=21">Spring 2009 AKFCF Quarterly 19</a> Spring 2009 AKFCF Quarterly 19<a title=" AKFCF_Spring09_NP page 22" href="http://viewer.zmags.com/publication/579ff0a9?page=22">Employee RetentionYou are either givingpeo</a> Employee RetentionYou are either givingpeo<a title=" AKFCF_Spring09_NP page 23" href="http://viewer.zmags.com/publication/579ff0a9?page=23">Everyday, keep it fresh;keep it focused;keep it</a> Everyday, keep it fresh;keep it focused;keep it<a title=" AKFCF_Spring09_NP page 24" href="http://viewer.zmags.com/publication/579ff0a9?page=24">22 AKFCF Quarterly Spring 2009 </a> 22 AKFCF Quarterly Spring 2009 <a title=" AKFCF_Spring09_NP page 25" href="http://viewer.zmags.com/publication/579ff0a9?page=25">KFC </a> KFC <a title=" AKFCF_Spring09_NP page 26" href="http://viewer.zmags.com/publication/579ff0a9?page=26">TOP 25 MARKETSFOR KFC*MARKET </a> TOP 25 MARKETSFOR KFC*MARKET <a title=" AKFCF_Spring09_NP page 27" href="http://viewer.zmags.com/publication/579ff0a9?page=27">• “Front Counter Experience”: the customer serv</a> • “Front Counter Experience”: the customer serv<a title=" AKFCF_Spring09_NP page 28" href="http://viewer.zmags.com/publication/579ff0a9?page=28"> 26 AMeet theTeamKFCF Quarte</a> 26 AMeet theTeamKFCF Quarte<a title=" AKFCF_Spring09_NP page 29" href="http://viewer.zmags.com/publication/579ff0a9?page=29">By Paul GereffiThis past winter, AKFCF Qu</a> By Paul GereffiThis past winter, AKFCF Qu<a title=" AKFCF_Spring09_NP page 30" href="http://viewer.zmags.com/publication/579ff0a9?page=30">KFCC LeadershipHow do you feel you can help </a> KFCC LeadershipHow do you feel you can help <a title=" AKFCF_Spring09_NP page 31" href="http://viewer.zmags.com/publication/579ff0a9?page=31">What brought you to KFC? I had always worked</a> What brought you to KFC? I had always worked<a title=" AKFCF_Spring09_NP page 32" href="http://viewer.zmags.com/publication/579ff0a9?page=32">KFCC Leadershipwork a great team of technolo</a> KFCC Leadershipwork a great team of technolo<a title=" AKFCF_Spring09_NP page 33" href="http://viewer.zmags.com/publication/579ff0a9?page=33">What are some of your personal hobbies? I </a> What are some of your personal hobbies? I <a title=" AKFCF_Spring09_NP page 34" href="http://viewer.zmags.com/publication/579ff0a9?page=34">KFCC Leadershipthe NCAC and the AKFCF with r</a> KFCC Leadershipthe NCAC and the AKFCF with r<a title=" AKFCF_Spring09_NP page 35" href="http://viewer.zmags.com/publication/579ff0a9?page=35">operations, lead initiatives and share best pract</a> operations, lead initiatives and share best pract<a title=" AKFCF_Spring09_NP page 36" href="http://viewer.zmags.com/publication/579ff0a9?page=36">KFCC LeadershipWhat are some of your persona</a> KFCC LeadershipWhat are some of your persona<a title=" AKFCF_Spring09_NP page 37" href="http://viewer.zmags.com/publication/579ff0a9?page=37">What is your job for KFCC and how does it affect </a> What is your job for KFCC and how does it affect <a title=" AKFCF_Spring09_NP page 38" href="http://viewer.zmags.com/publication/579ff0a9?page=38">SHINING STARSBy Lori Murray</a> SHINING STARSBy Lori Murray<a title=" AKFCF_Spring09_NP page 39" href="http://viewer.zmags.com/publication/579ff0a9?page=39">2009 SHINING STARS • Jim Cocoli</a> 2009 SHINING STARS • Jim Cocoli<a title=" AKFCF_Spring09_NP page 40" href="http://viewer.zmags.com/publication/579ff0a9?page=40">Shining StarsJim Cocolin</a> Shining StarsJim Cocolin<a title=" AKFCF_Spring09_NP page 41" href="http://viewer.zmags.com/publication/579ff0a9?page=41">TERRY MOFFITT AS DIRECTOR OF OPERATIONS for </a> TERRY MOFFITT AS DIRECTOR OF OPERATIONS for <a title=" AKFCF_Spring09_NP page 42" href="http://viewer.zmags.com/publication/579ff0a9?page=42">Shining Stars </a> Shining Stars <a title=" AKFCF_Spring09_NP page 43" href="http://viewer.zmags.com/publication/579ff0a9?page=43"> As a Shining Star recipient,Westcott is a</a> As a Shining Star recipient,Westcott is a<a title=" AKFCF_Spring09_NP page 44" href="http://viewer.zmags.com/publication/579ff0a9?page=44">HONORINGDECADESOF SERVICE42 AKFCF</a> HONORINGDECADESOF SERVICE42 AKFCF<a title=" AKFCF_Spring09_NP page 45" href="http://viewer.zmags.com/publication/579ff0a9?page=45">R Regardless of how they got to wher</a> R Regardless of how they got to wher<a title=" AKFCF_Spring09_NP page 46" href="http://viewer.zmags.com/publication/579ff0a9?page=46">Service Awards Sharing their stories o</a> Service Awards Sharing their stories o<a title=" AKFCF_Spring09_NP page 47" href="http://viewer.zmags.com/publication/579ff0a9?page=47"> Cocolin has seen the Colonel’s wrath on mor</a> Cocolin has seen the Colonel’s wrath on mor<a title=" AKFCF_Spring09_NP page 48" href="http://viewer.zmags.com/publication/579ff0a9?page=48">Service Awardslater, they rented another buil</a> Service Awardslater, they rented another buil<a title=" AKFCF_Spring09_NP page 49" href="http://viewer.zmags.com/publication/579ff0a9?page=49">with his brother,Wayne, and their father, John M.</a> with his brother,Wayne, and their father, John M.<a title=" AKFCF_Spring09_NP page 50" href="http://viewer.zmags.com/publication/579ff0a9?page=50">Service Awardswe knew was hard work,” said Al</a> Service Awardswe knew was hard work,” said Al<a title=" AKFCF_Spring09_NP page 51" href="http://viewer.zmags.com/publication/579ff0a9?page=51">TheHardWay It is comparatively easy to prospe</a> TheHardWay It is comparatively easy to prospe<a title=" AKFCF_Spring09_NP page 52" href="http://viewer.zmags.com/publication/579ff0a9?page=52">Service Awards </a> Service Awards <a title=" AKFCF_Spring09_NP page 53" href="http://viewer.zmags.com/publication/579ff0a9?page=53"></a> <a title=" AKFCF_Spring09_NP page 54" href="http://viewer.zmags.com/publication/579ff0a9?page=54">Communications ReportMessage Board Adds New</a> Communications ReportMessage Board Adds New<a title=" AKFCF_Spring09_NP page 55" href="http://viewer.zmags.com/publication/579ff0a9?page=55"></a> <a title=" AKFCF_Spring09_NP page 56" href="http://viewer.zmags.com/publication/579ff0a9?page=56">GAC Report </a> GAC Report <a title=" AKFCF_Spring09_NP page 57" href="http://viewer.zmags.com/publication/579ff0a9?page=57">Left to right: Sen. Mary Landrieu (D-La.) and Rep</a> Left to right: Sen. Mary Landrieu (D-La.) and Rep<a title=" AKFCF_Spring09_NP page 58" href="http://viewer.zmags.com/publication/579ff0a9?page=58">KFC NPC ReportUFPC Margin Enhancement</a> KFC NPC ReportUFPC Margin Enhancement<a title=" AKFCF_Spring09_NP page 59" href="http://viewer.zmags.com/publication/579ff0a9?page=59">Spring 2009 AKFCF Quarterly 57</a> Spring 2009 AKFCF Quarterly 57<a title=" AKFCF_Spring09_NP page 60" href="http://viewer.zmags.com/publication/579ff0a9?page=60">Technology ReportDigitizing Our Brand </a> Technology ReportDigitizing Our Brand <a title=" AKFCF_Spring09_NP page 61" href="http://viewer.zmags.com/publication/579ff0a9?page=61"></a> <a title=" AKFCF_Spring09_NP page 62" href="http://viewer.zmags.com/publication/579ff0a9?page=62">Legal UpdateNew Federal Family Leave ActRu</a> Legal UpdateNew Federal Family Leave ActRu<a title=" AKFCF_Spring09_NP page 63" href="http://viewer.zmags.com/publication/579ff0a9?page=63">This change is in keeping with the U.S.Supreme C</a> This change is in keeping with the U.S.Supreme C<a title=" AKFCF_Spring09_NP page 64" href="http://viewer.zmags.com/publication/579ff0a9?page=64">OEC ReportPreparing for the CFF Program</a> OEC ReportPreparing for the CFF Program<a title=" AKFCF_Spring09_NP page 65" href="http://viewer.zmags.com/publication/579ff0a9?page=65"></a> <a title=" AKFCF_Spring09_NP page 66" href="http://viewer.zmags.com/publication/579ff0a9?page=66">Looking Back</a> Looking Back<a title=" AKFCF_Spring09_NP page 67" href="http://viewer.zmags.com/publication/579ff0a9?page=67"></a> <a title=" AKFCF_Spring09_NP page 68" href="http://viewer.zmags.com/publication/579ff0a9?page=68"></a>