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<br /> SPRING 2009<br /> AKFCF’S SHINING STARS<br /> THE BEST AN<br /> BRIGHTEST<br /> D<br /> See which family members shined the brightest this year.<br /> Also Inside:<br /> Convention Wrap-Up • Retaining High-Performers • KFC France<br /> KFCC and AKFCF Leadership Profiles • Service Awards<br /> <br /> <br /> table of<br /> contents<br /> Spring 2009<br /> SPRING 2009<br /> AKFCF’S SHINING STARS<br /> THE BEST AN<br /> BRIGHTEST<br /> D<br /> See which family members shined the brightest this year.<br /> Also Inside:<br /> Convention Wrap-Up • Retaining High-Performers • KFC France<br /> KFCC and AKFCF Leadership Profiles • Service Awards<br /> features<br /> Convention Wrap-Up:<br /> Celebrating Mardi Gras Style!<br /> By Debbie Newton<br /> Franchisees gather in the nation’s capital for the 2009<br /> AKFCF Convention.<br /> 14<br /> GAC Report:<br /> A Capitol <a title=" AKFCF_Spring09_NP page 1" href="http://viewer.zmags.com/publication/579ff0a9?page=1"> SPRING 2009 AKFCF’S SHINING STARS THE </a> <a title=" AKFCF_Spring09_NP page 2" href="http://viewer.zmags.com/publication/579ff0a9?page=2"> </a> <a title=" AKFCF_Spring09_NP page 3" href="http://viewer.zmags.com/publication/579ff0a9?page=3"> </a> <a title=" AKFCF_Spring09_NP page 4" href="http://viewer.zmags.com/publication/579ff0a9?page=4"> table of contents Spring 2009 SPRING 2</a> <a title=" AKFCF_Spring09_NP page 5" href="http://viewer.zmags.com/publication/579ff0a9?page=5"> </a> <a title=" AKFCF_Spring09_NP page 6" href="http://viewer.zmags.com/publication/579ff0a9?page=6"> From the Editor Cultivating Friendships & Bu</a> <a title=" AKFCF_Spring09_NP page 7" href="http://viewer.zmags.com/publication/579ff0a9?page=7"> Nothing complements KFC chicken like flaky biscui</a> <a title=" AKFCF_Spring09_NP page 8" href="http://viewer.zmags.com/publication/579ff0a9?page=8"> President’s Report Notes from the Convention:</a> <a title=" AKFCF_Spring09_NP page 9" href="http://viewer.zmags.com/publication/579ff0a9?page=9"> </a> <a title=" AKFCF_Spring09_NP page 10" href="http://viewer.zmags.com/publication/579ff0a9?page=10"> NCAC Report ToughTimes Made Easier With </a> <a title=" AKFCF_Spring09_NP page 11" href="http://viewer.zmags.com/publication/579ff0a9?page=11"> </a> <a title=" AKFCF_Spring09_NP page 12" href="http://viewer.zmags.com/publication/579ff0a9?page=12"> In the News KFCC is prom</a> <a title=" AKFCF_Spring09_NP page 13" href="http://viewer.zmags.com/publication/579ff0a9?page=13"> $60 million and refranchising at least 500 corpor</a> <a title=" AKFCF_Spring09_NP page 14" href="http://viewer.zmags.com/publication/579ff0a9?page=14"> Convention Wrap-Up Celebrating Mardi Gras St</a> <a title=" AKFCF_Spring09_NP page 15" href="http://viewer.zmags.com/publication/579ff0a9?page=15"> </a> <a title=" AKFCF_Spring09_NP page 16" href="http://viewer.zmags.com/publication/579ff0a9?page=16"> GAC REPORT A CAPITOL NIGHT TO REMEMBER AND A C</a> <a title=" AKFCF_Spring09_NP page 17" href="http://viewer.zmags.com/publication/579ff0a9?page=17"> BY DAN GANS, POLARIS CONSULTING LLC F </a> <a title=" AKFCF_Spring09_NP page 18" href="http://viewer.zmags.com/publication/579ff0a9?page=18"> GAC Report </a> <a title=" AKFCF_Spring09_NP page 19" href="http://viewer.zmags.com/publication/579ff0a9?page=19"> to ask questions about the day-to-day routine of </a> <a title=" AKFCF_Spring09_NP page 20" href="http://viewer.zmags.com/publication/579ff0a9?page=20"> RETAINING HIGH- PERFORMERS Cost-effective ways t</a> <a title=" AKFCF_Spring09_NP page 21" href="http://viewer.zmags.com/publication/579ff0a9?page=21"> Spring 2009 AKFCF Quarterly 19</a> <a title=" AKFCF_Spring09_NP page 22" href="http://viewer.zmags.com/publication/579ff0a9?page=22"> Employee Retention You are either giving peo</a> <a title=" AKFCF_Spring09_NP page 23" href="http://viewer.zmags.com/publication/579ff0a9?page=23"> Everyday, keep it fresh; keep it focused; keep it</a> <a title=" AKFCF_Spring09_NP page 24" href="http://viewer.zmags.com/publication/579ff0a9?page=24"> 22 AKFCF Quarterly Spring 2009 </a> <a title=" AKFCF_Spring09_NP page 25" href="http://viewer.zmags.com/publication/579ff0a9?page=25"> KFC </a> <a title=" AKFCF_Spring09_NP page 26" href="http://viewer.zmags.com/publication/579ff0a9?page=26"> TOP 25 MARKETS FOR KFC* MARKET </a> <a title=" AKFCF_Spring09_NP page 27" href="http://viewer.zmags.com/publication/579ff0a9?page=27"> • “Front Counter Experience”: the customer serv</a> <a title=" AKFCF_Spring09_NP page 28" href="http://viewer.zmags.com/publication/579ff0a9?page=28"> 2 6 A Meet the Team KFCF Quarte</a> <a title=" AKFCF_Spring09_NP page 29" href="http://viewer.zmags.com/publication/579ff0a9?page=29"> By Paul Gereffi This past winter, AKFCF Qu</a> <a title=" AKFCF_Spring09_NP page 30" href="http://viewer.zmags.com/publication/579ff0a9?page=30"> KFCC Leadership How do you feel you can help </a> <a title=" AKFCF_Spring09_NP page 31" href="http://viewer.zmags.com/publication/579ff0a9?page=31"> What brought you to KFC? I had always worked</a> <a title=" AKFCF_Spring09_NP page 32" href="http://viewer.zmags.com/publication/579ff0a9?page=32"> KFCC Leadership work a great team of technolo</a> <a title=" AKFCF_Spring09_NP page 33" href="http://viewer.zmags.com/publication/579ff0a9?page=33"> What are some of your personal hobbies? I </a> <a title=" AKFCF_Spring09_NP page 34" href="http://viewer.zmags.com/publication/579ff0a9?page=34"> KFCC Leadership the NCAC and the AKFCF with r</a> <a title=" AKFCF_Spring09_NP page 35" href="http://viewer.zmags.com/publication/579ff0a9?page=35"> operations, lead initiatives and share best pract</a> <a title=" AKFCF_Spring09_NP page 36" href="http://viewer.zmags.com/publication/579ff0a9?page=36"> KFCC Leadership What are some of your persona</a> <a title=" AKFCF_Spring09_NP page 37" href="http://viewer.zmags.com/publication/579ff0a9?page=37"> What is your job for KFCC and how does it affect </a> <a title=" AKFCF_Spring09_NP page 38" href="http://viewer.zmags.com/publication/579ff0a9?page=38"> SHINING STARS By Lori Murray </a> <a title=" AKFCF_Spring09_NP page 39" href="http://viewer.zmags.com/publication/579ff0a9?page=39"> 2009 SHINING STARS • Jim Cocoli</a> <a title=" AKFCF_Spring09_NP page 40" href="http://viewer.zmags.com/publication/579ff0a9?page=40"> Shining Stars Jim Cocolin</a> <a title=" AKFCF_Spring09_NP page 41" href="http://viewer.zmags.com/publication/579ff0a9?page=41"> TERRY MOFFITT AS DIRECTOR OF OPERATIONS for </a> <a title=" AKFCF_Spring09_NP page 42" href="http://viewer.zmags.com/publication/579ff0a9?page=42"> Shining Stars </a> <a title=" AKFCF_Spring09_NP page 43" href="http://viewer.zmags.com/publication/579ff0a9?page=43"> As a Shining Star recipient,Westcott is a</a> <a title=" AKFCF_Spring09_NP page 44" href="http://viewer.zmags.com/publication/579ff0a9?page=44"> HONORING DECADES OF SERVICE 42 AKFCF</a> <a title=" AKFCF_Spring09_NP page 45" href="http://viewer.zmags.com/publication/579ff0a9?page=45"> R Regardless of how they got to wher</a> <a title=" AKFCF_Spring09_NP page 46" href="http://viewer.zmags.com/publication/579ff0a9?page=46"> Service Awards Sharing their stories o</a> <a title=" AKFCF_Spring09_NP page 47" href="http://viewer.zmags.com/publication/579ff0a9?page=47"> Cocolin has seen the Colonel’s wrath on mor</a> <a title=" AKFCF_Spring09_NP page 48" href="http://viewer.zmags.com/publication/579ff0a9?page=48"> Service Awards later, they rented another buil</a> <a title=" AKFCF_Spring09_NP page 49" href="http://viewer.zmags.com/publication/579ff0a9?page=49"> with his brother,Wayne, and their father, John M.</a> <a title=" AKFCF_Spring09_NP page 50" href="http://viewer.zmags.com/publication/579ff0a9?page=50"> Service Awards we knew was hard work,” said Al</a> <a title=" AKFCF_Spring09_NP page 51" href="http://viewer.zmags.com/publication/579ff0a9?page=51"> TheHardWay It is comparatively easy to prospe</a> <a title=" AKFCF_Spring09_NP page 52" href="http://viewer.zmags.com/publication/579ff0a9?page=52"> Service Awards </a> <a title=" AKFCF_Spring09_NP page 53" href="http://viewer.zmags.com/publication/579ff0a9?page=53"> </a> <a title=" AKFCF_Spring09_NP page 54" href="http://viewer.zmags.com/publication/579ff0a9?page=54"> Communications Report Message Board Adds New</a> <a title=" AKFCF_Spring09_NP page 55" href="http://viewer.zmags.com/publication/579ff0a9?page=55"> </a> <a title=" AKFCF_Spring09_NP page 56" href="http://viewer.zmags.com/publication/579ff0a9?page=56"> GAC Report </a> <a title=" AKFCF_Spring09_NP page 57" href="http://viewer.zmags.com/publication/579ff0a9?page=57"> Left to right: Sen. Mary Landrieu (D-La.) and Rep</a> <a title=" AKFCF_Spring09_NP page 58" href="http://viewer.zmags.com/publication/579ff0a9?page=58"> KFC NPC Report UFPC Margin Enhancement </a> <a title=" AKFCF_Spring09_NP page 59" href="http://viewer.zmags.com/publication/579ff0a9?page=59"> Spring 2009 AKFCF Quarterly 57</a> <a title=" AKFCF_Spring09_NP page 60" href="http://viewer.zmags.com/publication/579ff0a9?page=60"> Technology Report Digitizing Our Brand </a> <a title=" AKFCF_Spring09_NP page 61" href="http://viewer.zmags.com/publication/579ff0a9?page=61"> </a> <a title=" AKFCF_Spring09_NP page 62" href="http://viewer.zmags.com/publication/579ff0a9?page=62"> Legal Update New Federal Family Leave Act Ru</a> <a title=" AKFCF_Spring09_NP page 63" href="http://viewer.zmags.com/publication/579ff0a9?page=63"> This change is in keeping with the U.S. Supreme C</a> <a title=" AKFCF_Spring09_NP page 64" href="http://viewer.zmags.com/publication/579ff0a9?page=64"> OEC Report Preparing for the CFF Program </a> <a title=" AKFCF_Spring09_NP page 65" href="http://viewer.zmags.com/publication/579ff0a9?page=65"> </a> <a title=" AKFCF_Spring09_NP page 66" href="http://viewer.zmags.com/publication/579ff0a9?page=66"> Looking Back </a> <a title=" AKFCF_Spring09_NP page 67" href="http://viewer.zmags.com/publication/579ff0a9?page=67"> </a> <a title=" AKFCF_Spring09_NP page 68" href="http://viewer.zmags.com/publication/579ff0a9?page=68"> </a>