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<br /> BOOTS: BY<br /> YOUR SIDE<br /> Robin Phillips, Director of Omnichannel &<br /> Development, Boots UK on omnichannel<br /> transformation and in-store developments<br /> for customers and staff.<br /> INSIDE OUR `PEAK' EDITION:<br /> ] RETAIL REVIEW: MOTHERCARE P19<br /> ] BEATING BLACK FRIDAY P28<br /> ] IS C&C READY FOR PEAK? P36<br /> ] BREXIT: RETAILERS' REACTIONS P52<br /> I S S U E 5 9 | J U LY 2 0 1 6<br /> NEXT FROM INTERNET RETAILING<br /> Sponsored by<br /> 12 October 2016, Novotel, Hammersmith, London<br /> Further details at internetretailingconference.com<br /> <br /> Contents<br /> I S S U E 5 9 | J U LY 2 0 1 6<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br<a title="InternetRetailing - July 2016 page 1" href="http://viewer.zmags.com/publication/59380326?page=1"> BOOTS: BY YOUR SIDE Robin Phillips, Director of </a> <a title="InternetRetailing - July 2016 page 2" href="http://viewer.zmags.com/publication/59380326?page=2"> </a> <a title="InternetRetailing - July 2016 page 3" href="http://viewer.zmags.com/publication/59380326?page=3"> Contents </a> <a title="InternetRetailing - July 2016 page 4" href="http://viewer.zmags.com/publication/59380326?page=4"> Editor's comment T HE UK'S vote to leave the </a> <a title="InternetRetailing - July 2016 page 5" href="http://viewer.zmags.com/publication/59380326?page=5"> </a> <a title="InternetRetailing - July 2016 page 6" href="http://viewer.zmags.com/publication/59380326?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing - July 2016 page 7" href="http://viewer.zmags.com/publication/59380326?page=7"> NEWS M&S UNVEILS 23.4% RISE Marks & Spenc</a> <a title="InternetRetailing - July 2016 page 8" href="http://viewer.zmags.com/publication/59380326?page=8"> </a> <a title="InternetRetailing - July 2016 page 9" href="http://viewer.zmags.com/publication/59380326?page=9"> NEWS Read more of Paul Skeldon's insight into </a> <a title="InternetRetailing - July 2016 page 10" href="http://viewer.zmags.com/publication/59380326?page=10"> Boots: being by your side Robin Phillips, Dire</a> <a title="InternetRetailing - July 2016 page 11" href="http://viewer.zmags.com/publication/59380326?page=11"> INTERVIEW to provide individual shoppers w</a> <a title="InternetRetailing - July 2016 page 12" href="http://viewer.zmags.com/publication/59380326?page=12"> It also evolves the role of the pharmacist fr</a> <a title="InternetRetailing - July 2016 page 13" href="http://viewer.zmags.com/publication/59380326?page=13"> INTERVIEW </a> <a title="InternetRetailing - July 2016 page 14" href="http://viewer.zmags.com/publication/59380326?page=14"> Because of the medicines it stocks and its promis</a> <a title="InternetRetailing - July 2016 page 15" href="http://viewer.zmags.com/publication/59380326?page=15"> </a> <a title="InternetRetailing - July 2016 page 16" href="http://viewer.zmags.com/publication/59380326?page=16"> CEOs not fit for purpose Four out of ten retail </a> <a title="InternetRetailing - July 2016 page 17" href="http://viewer.zmags.com/publication/59380326?page=17"> DASHBOARD enough by the global panel which</a> <a title="InternetRetailing - July 2016 page 18" href="http://viewer.zmags.com/publication/59380326?page=18"> </a> <a title="InternetRetailing - July 2016 page 19" href="http://viewer.zmags.com/publication/59380326?page=19"> RETAIL REVIEW Retail review As customers </a> <a title="InternetRetailing - July 2016 page 20" href="http://viewer.zmags.com/publication/59380326?page=20"> 2016 The most extensive analysis on Europe's T</a> <a title="InternetRetailing - July 2016 page 21" href="http://viewer.zmags.com/publication/59380326?page=21"> COMMENT Beyond Brexit: Building retail</a> <a title="InternetRetailing - July 2016 page 22" href="http://viewer.zmags.com/publication/59380326?page=22"> IREU TOP500 InternetRetailing has built on the </a> <a title="InternetRetailing - July 2016 page 23" href="http://viewer.zmags.com/publication/59380326?page=23"> INTERNET RETAILING: IR EU TOP500 Congratulat</a> <a title="InternetRetailing - July 2016 page 24" href="http://viewer.zmags.com/publication/59380326?page=24"> D I E N S Mobile and C A </a> <a title="InternetRetailing - July 2016 page 25" href="http://viewer.zmags.com/publication/59380326?page=25"> IRUK TOP500 IRUK 2016: The merchandisin</a> <a title="InternetRetailing - July 2016 page 26" href="http://viewer.zmags.com/publication/59380326?page=26"> Paul Clarke, Product Director, Barclaycard Global</a> <a title="InternetRetailing - July 2016 page 27" href="http://viewer.zmags.com/publication/59380326?page=27"> BARCLAYCARD Other things we are workin</a> <a title="InternetRetailing - July 2016 page 28" href="http://viewer.zmags.com/publication/59380326?page=28"> The following article has been written for Intern</a> <a title="InternetRetailing - July 2016 page 29" href="http://viewer.zmags.com/publication/59380326?page=29"> INTERNET RETAILING: STRATEGY UHWDLOHUVDQGZ</a> <a title="InternetRetailing - July 2016 page 30" href="http://viewer.zmags.com/publication/59380326?page=30"> The following guest article has been written for </a> <a title="InternetRetailing - July 2016 page 31" href="http://viewer.zmags.com/publication/59380326?page=31"> INTERNET RETAILING: PRODUCT </a> <a title="InternetRetailing - July 2016 page 32" href="http://viewer.zmags.com/publication/59380326?page=32"> Beating Black Friday In the past three years Bl</a> <a title="InternetRetailing - July 2016 page 33" href="http://viewer.zmags.com/publication/59380326?page=33"> INTERNET RETAILING: PRODUCT ZHEVLWHLPSURYH</a> <a title="InternetRetailing - July 2016 page 34" href="http://viewer.zmags.com/publication/59380326?page=34"> </a> <a title="InternetRetailing - July 2016 page 35" href="http://viewer.zmags.com/publication/59380326?page=35"> </a> <a title="InternetRetailing - July 2016 page 36" href="http://viewer.zmags.com/publication/59380326?page=36"> Collected works In the wake of the 2014 year-en</a> <a title="InternetRetailing - July 2016 page 37" href="http://viewer.zmags.com/publication/59380326?page=37"> IN STORE: CUSTOMER Many Debenhams sto</a> <a title="InternetRetailing - July 2016 page 38" href="http://viewer.zmags.com/publication/59380326?page=38"> Are the logistics challenges of Black Friday 2014</a> <a title="InternetRetailing - July 2016 page 39" href="http://viewer.zmags.com/publication/59380326?page=39"> IN STORE: OPERATIONS 8 7 6 5 P</a> <a title="InternetRetailing - July 2016 page 40" href="http://viewer.zmags.com/publication/59380326?page=40"> on 21 December, which is above the level of RUGHU</a> <a title="InternetRetailing - July 2016 page 41" href="http://viewer.zmags.com/publication/59380326?page=41"> </a> <a title="InternetRetailing - July 2016 page 42" href="http://viewer.zmags.com/publication/59380326?page=42"> ADVERTORIAL BRONTO The following guest a</a> <a title="InternetRetailing - July 2016 page 43" href="http://viewer.zmags.com/publication/59380326?page=43"> </a> <a title="InternetRetailing - July 2016 page 44" href="http://viewer.zmags.com/publication/59380326?page=44"> The following guest article has been written for </a> <a title="InternetRetailing - July 2016 page 45" href="http://viewer.zmags.com/publication/59380326?page=45"> MOBILE: STRATEGY </a> <a title="InternetRetailing - July 2016 page 46" href="http://viewer.zmags.com/publication/59380326?page=46"> Building for ease: Customers can get a quick view</a> <a title="InternetRetailing - July 2016 page 47" href="http://viewer.zmags.com/publication/59380326?page=47"> whitepaper. Providing colour to insight Intern</a> <a title="InternetRetailing - July 2016 page 48" href="http://viewer.zmags.com/publication/59380326?page=48"> Thomas Jeanjean, Managing Director Europe, Mid Ma</a> <a title="InternetRetailing - July 2016 page 49" href="http://viewer.zmags.com/publication/59380326?page=49"> CRITEO WHO ARE YOUR CUSTOMERS? Crite</a> <a title="InternetRetailing - July 2016 page 50" href="http://viewer.zmags.com/publication/59380326?page=50"> Why planning for peak means planning for apps P</a> <a title="InternetRetailing - July 2016 page 51" href="http://viewer.zmags.com/publication/59380326?page=51"> MOBILE: IT APP ADVANTAGE $QRWKHUWKLQJWKDW</a> <a title="InternetRetailing - July 2016 page 52" href="http://viewer.zmags.com/publication/59380326?page=52"> Brexit: opportunities and challenges The UK's v</a> <a title="InternetRetailing - July 2016 page 53" href="http://viewer.zmags.com/publication/59380326?page=53"> INSIGHT to ecommerce traders. “The</a> <a title="InternetRetailing - July 2016 page 54" href="http://viewer.zmags.com/publication/59380326?page=54"> InternetRetailing Europe Summit: event report I</a> <a title="InternetRetailing - July 2016 page 55" href="http://viewer.zmags.com/publication/59380326?page=55"> NOW & NEXT The Chinese market would b</a> <a title="InternetRetailing - July 2016 page 56" href="http://viewer.zmags.com/publication/59380326?page=56"> ECOMMERCE </a> <a title="InternetRetailing - July 2016 page 57" href="http://viewer.zmags.com/publication/59380326?page=57"> ECOMMERCE </a> <a title="InternetRetailing - July 2016 page 58" href="http://viewer.zmags.com/publication/59380326?page=58"> OPERATIONS, LOGISTICS & ORDER MANAGEMENT </a> <a title="InternetRetailing - July 2016 page 59" href="http://viewer.zmags.com/publication/59380326?page=59"> </a> <a title="InternetRetailing - July 2016 page 60" href="http://viewer.zmags.com/publication/59380326?page=60"> </a>