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Best regards
Zmags
Create Raving Fans in Your Community x Writing Emails that Get Read x Motivating Your Team
Achieve Better Work-Life Balance x Preparing for Pool Season x Customer Service Lessons From the Ritz Carlton
THE APARTMENT ALL STARS
EXPERIENCE
KATE GOOD, VIRGINIA LOVE, KARA RICE AND PETE REGULES
8:30 a.m. - 12 p.m.
Martin's Crosswinds
7400 Greenway Center Drive
Greenbelt, MD
www.pma-dc.org • www.bestapartmentsindc.com
PUTTING OUR
35 YEARS OF RATED 5 OUT OF 5
BY HOA PROPERTY MANAGERS
PAVING & CONCRETE
EXPERIENCE TO
WORK FOR YOU.
info@brotherspaving.com
2 www.pma-dc.org www.bestapartmentsindc.com
PRESIDENT’S MESSAGE
Deali
Create Raving Fans in Your Comm
PUTTING OUR 35 YEARS OF RATED 5 OUT
PRESIDENT’S MESSAGE Dealing With The Unknown
10"h x AD SIZE: 7.5"w AD FOR P.C. RICHARD BUILDER
The Buzz Create Raving Fans in Your Community
The Apartment All Stars Experience Wednesday, Mar
to earn your associates’ best performance and boo
Create Raving Fans in Your Community We’ve all
Is Social Media Becoming Less Social? Social m
Wilson identified three types of digital campfire
Sign of the Times If you have not updated your
Operations Corner Preparing for Pool Season Befo
that will be performed by the in-house team and t
Tom’s Blog Make It Easy Last Saturday was cold,
PMA Calendar Membership Open House & Happy Hour
A Little Shout Out Goes a Long Way The number
Welcome New Members The following is a list of co
A Lesson in Leadership From PMEXPO Workshop Leade
of people in life: those with a fixed mindset and
Writing Emails that Get Read Do you know anyon
A Better Work-Life Balance Do you have the fee
Step Three: Communicate With Team Members If you
Committee Corner The following is a short recap o
Marketing Council The Council held its first Mark
Summer Classic Committee Mark your calendar: the
Elevators On the Way Up Elevator manufacturers
Customer Service Lessons From the Ritz Carlton T
and cultural barriers. Schulze personally trained
PMA’s 2020 Five-Star Sponsors ASPHALT &
THE PROPERTY MANAGEMENT STAFFING SPECIALISTS www