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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> CHANGE SERVICE REQUESTED<br /> May, 2011 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 22, Issue 5<br /> HEARTH, PATIO &<br /> BARBEQUE EXPO 2011<br /> SPARKS INDUSTRY OPTIMISM AND RECOVERY<br /> PAGE 8<br /> DIGITAL SIGNAGE EXPO 2011 THE OUTDOOR KITCHEN:<br /> SETS NEW ALL-TIME RECORDS DESIGNING FOR PROFIT<br /> PAGE 34 PAGE 54<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> <br /> <br /> AS I SEE IT •<br /> ELLE’S VIEW<br /> • AS I SEE IT<br /> Bend... But Don’t Break<br /> RESILIENCE HELPS US THROUGH TOUGH TIMES<br /> During the past couple of years, we have weathered many stor<a title="May '11 page 1" href="http://viewer.zmags.com/publication/5c6302e2?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="May '11 page 2" href="http://viewer.zmags.com/publication/5c6302e2?page=2"> </a> <a title="May '11 page 3" href="http://viewer.zmags.com/publication/5c6302e2?page=3"> </a> <a title="May '11 page 4" href="http://viewer.zmags.com/publication/5c6302e2?page=4"> AS I SEE IT • ELLE’S VIEW • AS I SEE IT </a> <a title="May '11 page 5" href="http://viewer.zmags.com/publication/5c6302e2?page=5"> </a> <a title="May '11 page 6" href="http://viewer.zmags.com/publication/5c6302e2?page=6"> VIEWS • MOE’S MUSINGS • VIEWS FaceTwit-</a> <a title="May '11 page 7" href="http://viewer.zmags.com/publication/5c6302e2?page=7"> [ Distinctive 30" Dual-Fuel Range ] </a> <a title="May '11 page 8" href="http://viewer.zmags.com/publication/5c6302e2?page=8"> 8 THE RETAIL OBSERVER MAY 2011</a> <a title="May '11 page 9" href="http://viewer.zmags.com/publication/5c6302e2?page=9"> HPBExpo 2011 SPARKS INDUSTRY OPTIMISM & RECOVERY </a> <a title="May '11 page 10" href="http://viewer.zmags.com/publication/5c6302e2?page=10"> | continued from page 9 | </a> <a title="May '11 page 11" href="http://viewer.zmags.com/publication/5c6302e2?page=11"> </a> <a title="May '11 page 12" href="http://viewer.zmags.com/publication/5c6302e2?page=12"> CALL TO ACTION SEND US YOUR SHOTS LOOKING FOR RE</a> <a title="May '11 page 13" href="http://viewer.zmags.com/publication/5c6302e2?page=13"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="May '11 page 14" href="http://viewer.zmags.com/publication/5c6302e2?page=14"> Manufacturer {NOTES} Liebherr Mobile Product Ca</a> <a title="May '11 page 15" href="http://viewer.zmags.com/publication/5c6302e2?page=15"> Opposites Attract. A full refrigerator co</a> <a title="May '11 page 16" href="http://viewer.zmags.com/publication/5c6302e2?page=16"> Industry [ News ] REGENC</a> <a title="May '11 page 17" href="http://viewer.zmags.com/publication/5c6302e2?page=17"> • THE OUTDOOR GREATROOM® COMPA</a> <a title="May '11 page 18" href="http://viewer.zmags.com/publication/5c6302e2?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="May '11 page 19" href="http://viewer.zmags.com/publication/5c6302e2?page=19"> MAY 2011 THE RETAIL OBSERVER 19</a> <a title="May '11 page 20" href="http://viewer.zmags.com/publication/5c6302e2?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="May '11 page 21" href="http://viewer.zmags.com/publication/5c6302e2?page=21"> </a> <a title="May '11 page 22" href="http://viewer.zmags.com/publication/5c6302e2?page=22"> Industry [ News ] | continued from page 20 | </a> <a title="May '11 page 23" href="http://viewer.zmags.com/publication/5c6302e2?page=23"> The engineering says Munich. The taste says Paris</a> <a title="May '11 page 24" href="http://viewer.zmags.com/publication/5c6302e2?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="May '11 page 25" href="http://viewer.zmags.com/publication/5c6302e2?page=25"> MAY 2011 THE RETAIL OBSERVER 25</a> <a title="May '11 page 26" href="http://viewer.zmags.com/publication/5c6302e2?page=26"> Industry [ News ] | continued from page 24 | </a> <a title="May '11 page 27" href="http://viewer.zmags.com/publication/5c6302e2?page=27"> MAY 2011 THE RETAIL OBSERVER 27</a> <a title="May '11 page 28" href="http://viewer.zmags.com/publication/5c6302e2?page=28"> DISTRIBUTORS SUES, YOUNG & BROWN, INC. </a> <a title="May '11 page 29" href="http://viewer.zmags.com/publication/5c6302e2?page=29"> MAY 2011 THE RETAIL OBSERVER 29</a> <a title="May '11 page 30" href="http://viewer.zmags.com/publication/5c6302e2?page=30"> Industry [ News ] | continued from page 26 | </a> <a title="May '11 page 31" href="http://viewer.zmags.com/publication/5c6302e2?page=31"> </a> <a title="May '11 page 32" href="http://viewer.zmags.com/publication/5c6302e2?page=32"> CEA Announces 2011 Mark AWARDS HONOR INNOVATORS </a> <a title="May '11 page 33" href="http://viewer.zmags.com/publication/5c6302e2?page=33"> • ASSOCIATION NEWS of Excellence Award Winner</a> <a title="May '11 page 34" href="http://viewer.zmags.com/publication/5c6302e2?page=34"> 34 THE RETAIL OBSERVER MAY 2011</a> <a title="May '11 page 35" href="http://viewer.zmags.com/publication/5c6302e2?page=35"> A SUCCESS BY EVERY MEASURE AS NEW ALL-TIME RECORD</a> <a title="May '11 page 36" href="http://viewer.zmags.com/publication/5c6302e2?page=36"> | continued from page 35 | </a> <a title="May '11 page 37" href="http://viewer.zmags.com/publication/5c6302e2?page=37"> </a> <a title="May '11 page 38" href="http://viewer.zmags.com/publication/5c6302e2?page=38"> • ASSOCIATION NEWS NKBA Announces Ne</a> <a title="May '11 page 39" href="http://viewer.zmags.com/publication/5c6302e2?page=39"> • 2011 UPCOMING EVENTS • 2011 t r’s Mo he </a> <a title="May '11 page 40" href="http://viewer.zmags.com/publication/5c6302e2?page=40"> Elly Valas • R E T A I L V I</a> <a title="May '11 page 41" href="http://viewer.zmags.com/publication/5c6302e2?page=41"> The Leukemia & Lymphoma Society - helping patien</a> <a title="May '11 page 42" href="http://viewer.zmags.com/publication/5c6302e2?page=42"> John Tschohl • C U S T O M E R S E R V </a> <a title="May '11 page 43" href="http://viewer.zmags.com/publication/5c6302e2?page=43"> MAY 2011 THE RETAIL OBSERVER 43</a> <a title="May '11 page 44" href="http://viewer.zmags.com/publication/5c6302e2?page=44"> Chris Thiede • B R A N D B U I L D I</a> <a title="May '11 page 45" href="http://viewer.zmags.com/publication/5c6302e2?page=45"> MAY 2011 THE RETAIL OBSERVER 45</a> <a title="May '11 page 46" href="http://viewer.zmags.com/publication/5c6302e2?page=46"> Rick Segel • R E T A I L B U S I N E</a> <a title="May '11 page 47" href="http://viewer.zmags.com/publication/5c6302e2?page=47"> www.woodstonehome.com | 1-800-578-6836 | </a> <a title="May '11 page 48" href="http://viewer.zmags.com/publication/5c6302e2?page=48"> Kevin M. Henry • T R E N D S </a> <a title="May '11 page 49" href="http://viewer.zmags.com/publication/5c6302e2?page=49"> </a> <a title="May '11 page 50" href="http://viewer.zmags.com/publication/5c6302e2?page=50"> Robert Spector • MOM & POP STORE Th</a> <a title="May '11 page 51" href="http://viewer.zmags.com/publication/5c6302e2?page=51"> CLASSIFIED AD WANTED: LARGE APPLIANCES PRODUCT-SE</a> <a title="May '11 page 52" href="http://viewer.zmags.com/publication/5c6302e2?page=52"> • SERVICE NEWS Background Checks/Drug Screenin</a> <a title="May '11 page 53" href="http://viewer.zmags.com/publication/5c6302e2?page=53"> • In honor </a> <a title="May '11 page 54" href="http://viewer.zmags.com/publication/5c6302e2?page=54"> Lifestyle The Outdoor Kitchen: Design for P</a> <a title="May '11 page 55" href="http://viewer.zmags.com/publication/5c6302e2?page=55"> • OUTDOOR LIVING </a> <a title="May '11 page 56" href="http://viewer.zmags.com/publication/5c6302e2?page=56"> Lifestyle | continued from page 55 | </a> <a title="May '11 page 57" href="http://viewer.zmags.com/publication/5c6302e2?page=57"> </a> <a title="May '11 page 58" href="http://viewer.zmags.com/publication/5c6302e2?page=58"> • BUYING GROUP NEWS Setting Yourself Apart Fro</a> <a title="May '11 page 59" href="http://viewer.zmags.com/publication/5c6302e2?page=59"> LOOK WHO’S READING... The RetailObserver </a> <a title="May '11 page 60" href="http://viewer.zmags.com/publication/5c6302e2?page=60"> • BUYING GROUP NEWS BrandSource Provides t</a> <a title="May '11 page 61" href="http://viewer.zmags.com/publication/5c6302e2?page=61"> </a> <a title="May '11 page 62" href="http://viewer.zmags.com/publication/5c6302e2?page=62"> On the Radar Overcoming Em Selling You BY MARK HU</a> <a title="May '11 page 63" href="http://viewer.zmags.com/publication/5c6302e2?page=63"> • BUSINESS FINANCE motions Whe r Business n BRO</a> <a title="May '11 page 64" href="http://viewer.zmags.com/publication/5c6302e2?page=64"> Promotions DACOR ANNOUNCES THE PROMOTION OF THRE</a> <a title="May '11 page 65" href="http://viewer.zmags.com/publication/5c6302e2?page=65"> • O N T H E M O V E MEGA GROUP USA APPOINTS LON</a> <a title="May '11 page 66" href="http://viewer.zmags.com/publication/5c6302e2?page=66"> Maytag </a> <a title="May '11 page 67" href="http://viewer.zmags.com/publication/5c6302e2?page=67"> cleans your largest better than anyone enabled by</a> <a title="May '11 page 68" href="http://viewer.zmags.com/publication/5c6302e2?page=68"> Introducing the Franke Peak Sink Collection. Th</a>