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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> December, 2011 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 22, Issue 12<br /> BUSINESS UPBEAT AT<br /> 2011 FAL L HIGH POINT MARKET<br /> INCREASED BUYING IS INDICATOR FOR FUTURE GROWTH<br /> PAGE 8<br /> THE FUTURE OF TECHNOLOGY<br /> CES KEYNOTES & SUPERSESSIONS<br /> BUY LOCAL<br /> ‘SHIFT YOUR SHOPPING’<br /> PAGE 34 PAGE 62<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> <br /> <br /> AS I SEE IT<br /> <br /> ELLE’S VIEW<br /> •<br /> • AS I SEE IT<br /> A Time for Farewells,<br /> Reflection, Good Will,<br /> and Cheer<br /> A<br /> hhh… December, the last month of the year and a time for cheer!<br /> The holiday spirit resonates throughout this issue from our f<a title="Dec '11 page 1" href="http://viewer.zmags.com/publication/5cac1a62?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="Dec '11 page 2" href="http://viewer.zmags.com/publication/5cac1a62?page=2"> </a> <a title="Dec '11 page 3" href="http://viewer.zmags.com/publication/5cac1a62?page=3"> </a> <a title="Dec '11 page 4" href="http://viewer.zmags.com/publication/5cac1a62?page=4"> AS I SEE IT ELLE’S VIEW • • AS I SEE IT </a> <a title="Dec '11 page 5" href="http://viewer.zmags.com/publication/5cac1a62?page=5"> </a> <a title="Dec '11 page 6" href="http://viewer.zmags.com/publication/5cac1a62?page=6"> VIEWS • MOE’S MUSINGS • VIEWS Broccoli </a> <a title="Dec '11 page 7" href="http://viewer.zmags.com/publication/5cac1a62?page=7"> </a> <a title="Dec '11 page 8" href="http://viewer.zmags.com/publication/5cac1a62?page=8"> FALL MARKET • FALL MARKET • F</a> <a title="Dec '11 page 9" href="http://viewer.zmags.com/publication/5cac1a62?page=9"> • FALL MARKET • FALL MARKET •</a> <a title="Dec '11 page 10" href="http://viewer.zmags.com/publication/5cac1a62?page=10"> | continued from page 9 | Included in the numbe</a> <a title="Dec '11 page 11" href="http://viewer.zmags.com/publication/5cac1a62?page=11"> 1 “Of course, there are many more c</a> <a title="Dec '11 page 12" href="http://viewer.zmags.com/publication/5cac1a62?page=12"> | continued from page 11 | Car</a> <a title="Dec '11 page 13" href="http://viewer.zmags.com/publication/5cac1a62?page=13"> DECEMBER 2011 THE RETAIL OBSERVER 13</a> <a title="Dec '11 page 14" href="http://viewer.zmags.com/publication/5cac1a62?page=14"> CALL TO ACTION DPHA SEND US YOUR SHOTS LO</a> <a title="Dec '11 page 15" href="http://viewer.zmags.com/publication/5cac1a62?page=15"> Delivery Assembly Installation Holidays truly ha</a> <a title="Dec '11 page 16" href="http://viewer.zmags.com/publication/5cac1a62?page=16"> Industry [ News ] APEX W</a> <a title="Dec '11 page 17" href="http://viewer.zmags.com/publication/5cac1a62?page=17"> • PERLICK LAUNCHES PAT</a> <a title="Dec '11 page 18" href="http://viewer.zmags.com/publication/5cac1a62?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="Dec '11 page 19" href="http://viewer.zmags.com/publication/5cac1a62?page=19"> </a> <a title="Dec '11 page 20" href="http://viewer.zmags.com/publication/5cac1a62?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="Dec '11 page 21" href="http://viewer.zmags.com/publication/5cac1a62?page=21"> DECEMBER 2011 THE RETAIL OBSERVER 21</a> <a title="Dec '11 page 22" href="http://viewer.zmags.com/publication/5cac1a62?page=22"> Industry [ News ] | continued from page 20 | </a> <a title="Dec '11 page 23" href="http://viewer.zmags.com/publication/5cac1a62?page=23"> DECEMBER 2011 THE RETAIL OBSERVER 23</a> <a title="Dec '11 page 24" href="http://viewer.zmags.com/publication/5cac1a62?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="Dec '11 page 25" href="http://viewer.zmags.com/publication/5cac1a62?page=25"> introducing the lines of perfection the new S3 Se</a> <a title="Dec '11 page 26" href="http://viewer.zmags.com/publication/5cac1a62?page=26"> Industry [ News ] | continued from page 24 | </a> <a title="Dec '11 page 27" href="http://viewer.zmags.com/publication/5cac1a62?page=27"> Five-Star Accomodations. Gone are the days of h</a> <a title="Dec '11 page 28" href="http://viewer.zmags.com/publication/5cac1a62?page=28"> Industry [ News ] | continued from page 26 | </a> <a title="Dec '11 page 29" href="http://viewer.zmags.com/publication/5cac1a62?page=29"> </a> <a title="Dec '11 page 30" href="http://viewer.zmags.com/publication/5cac1a62?page=30"> Industry [ News ] | continued from page 28 | </a> <a title="Dec '11 page 31" href="http://viewer.zmags.com/publication/5cac1a62?page=31"> </a> <a title="Dec '11 page 32" href="http://viewer.zmags.com/publication/5cac1a62?page=32"> Industry [ News ] | continued from page 30 | </a> <a title="Dec '11 page 33" href="http://viewer.zmags.com/publication/5cac1a62?page=33"> </a> <a title="Dec '11 page 34" href="http://viewer.zmags.com/publication/5cac1a62?page=34"> • CES KEY Want a Front the Future of T CONSIDER</a> <a title="Dec '11 page 35" href="http://viewer.zmags.com/publication/5cac1a62?page=35"> • NOTE S Row Seat to echnology? 12 CES KEYNOTE </a> <a title="Dec '11 page 36" href="http://viewer.zmags.com/publication/5cac1a62?page=36"> CES 2012 KEYNOTES | continued from page 35 | </a> <a title="Dec '11 page 37" href="http://viewer.zmags.com/publication/5cac1a62?page=37"> • Always standing-room-only, this session set</a> <a title="Dec '11 page 38" href="http://viewer.zmags.com/publication/5cac1a62?page=38"> Consumer Electronics As Industry Leaders into th</a> <a title="Dec '11 page 39" href="http://viewer.zmags.com/publication/5cac1a62?page=39"> • ASSOCIATION NEWS sociation Inducts Eleven e 20</a> <a title="Dec '11 page 40" href="http://viewer.zmags.com/publication/5cac1a62?page=40"> Elly Valas • R E T A I L V I</a> <a title="Dec '11 page 41" href="http://viewer.zmags.com/publication/5cac1a62?page=41"> Certified Kitchen & Bath Professional (CKBP™) Bec</a> <a title="Dec '11 page 42" href="http://viewer.zmags.com/publication/5cac1a62?page=42"> John Tschohl • C U S T O M E R S E R V I C E Doi</a> <a title="Dec '11 page 43" href="http://viewer.zmags.com/publication/5cac1a62?page=43"> </a> <a title="Dec '11 page 44" href="http://viewer.zmags.com/publication/5cac1a62?page=44"> Chris Thiede • BRAND BUILDING Be Genuine</a> <a title="Dec '11 page 45" href="http://viewer.zmags.com/publication/5cac1a62?page=45"> </a> <a title="Dec '11 page 46" href="http://viewer.zmags.com/publication/5cac1a62?page=46"> Rick Segel • RETAIL BUSINESS KIT Returnabil</a> <a title="Dec '11 page 47" href="http://viewer.zmags.com/publication/5cac1a62?page=47"> www.woodstonehome.com | 1-800-578-6836 | </a> <a title="Dec '11 page 48" href="http://viewer.zmags.com/publication/5cac1a62?page=48"> Kevin M. Henry • T R E N D S </a> <a title="Dec '11 page 49" href="http://viewer.zmags.com/publication/5cac1a62?page=49"> Surplus products? Misordered items? Reusable mate</a> <a title="Dec '11 page 50" href="http://viewer.zmags.com/publication/5cac1a62?page=50"> Libby Wagner • CULTURE COACH Finding Your Lea</a> <a title="Dec '11 page 51" href="http://viewer.zmags.com/publication/5cac1a62?page=51"> • Retail Resources </a> <a title="Dec '11 page 52" href="http://viewer.zmags.com/publication/5cac1a62?page=52"> • SERVICE NEWS Your Service Department: </a> <a title="Dec '11 page 53" href="http://viewer.zmags.com/publication/5cac1a62?page=53"> </a> <a title="Dec '11 page 54" href="http://viewer.zmags.com/publication/5cac1a62?page=54"> • BUYING GROUP NEWS Impact Your Busin</a> <a title="Dec '11 page 55" href="http://viewer.zmags.com/publication/5cac1a62?page=55"> 2012 • • 2012 CHRISTMAS—DEC.25 / HANUKKAH—DEC. </a> <a title="Dec '11 page 56" href="http://viewer.zmags.com/publication/5cac1a62?page=56"> • BUYING GROUP NEWS Brandsource Releases First </a> <a title="Dec '11 page 57" href="http://viewer.zmags.com/publication/5cac1a62?page=57"> </a> <a title="Dec '11 page 58" href="http://viewer.zmags.com/publication/5cac1a62?page=58"> USA • </a> <a title="Dec '11 page 59" href="http://viewer.zmags.com/publication/5cac1a62?page=59"> </a> <a title="Dec '11 page 60" href="http://viewer.zmags.com/publication/5cac1a62?page=60"> Guest Columist • B U Y L O C A L</a> <a title="Dec '11 page 61" href="http://viewer.zmags.com/publication/5cac1a62?page=61"> </a> <a title="Dec '11 page 62" href="http://viewer.zmags.com/publication/5cac1a62?page=62"> On the Radar 150 Local Busine Nati</a> <a title="Dec '11 page 63" href="http://viewer.zmags.com/publication/5cac1a62?page=63"> • BUY LOCAL: SHIFT YOUR SHOPPING ss Alliances </a> <a title="Dec '11 page 64" href="http://viewer.zmags.com/publication/5cac1a62?page=64"> • ASSOCIATION NEWS Ten Years of Excellence Cel</a> <a title="Dec '11 page 65" href="http://viewer.zmags.com/publication/5cac1a62?page=65"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="Dec '11 page 66" href="http://viewer.zmags.com/publication/5cac1a62?page=66"> WE'LL TAKE IT FROM HERE. Doing laundry on your ow</a> <a title="Dec '11 page 67" href="http://viewer.zmags.com/publication/5cac1a62?page=67"> Models shown: WFW97HEXW and WE/</a> <a title="Dec '11 page 68" href="http://viewer.zmags.com/publication/5cac1a62?page=68"> The H-300 HSD: Purification perfection. Nothing b</a>